Quality Inn & Suites Palm Island Indoor Waterpark

8250 Park Rd., Batavia, NY 14020 United States (USA) near junction 48 (390) on I-90 (~0.5mi)
View map Reservations: 1-800-219-2797
2.5 Star property
43.016390-78.194100
+1-800-219-2797
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Very good
4.0/5

Based on 549 guest reviews

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  • Our hotel comes with an outdoor pool
  • Fitness center on property
  • Hotel has 196 rooms
  • Hotel has 5 floors
  • Hotel has 57 suites
  • Check in time: 3:00 PM
  • Groups & Meetings rating of 10.0/10
  • Hotel has 8 meeting rooms

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Standard prices by room type for the next 60 days

Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.

Room types

Check rates+ 1 X 1 King Bed
Non-smoking
Check rates1 King Bed
Non-smoking
Check rates1 King Bed Accessible
Non-smoking
Check rates1 King Bed Accessible 1 King Bed
Non-smoking
Check rates1 King Bed Suite
Non-smoking
Check rates2 Double Beds
Smoking    Non-smoking
Check rates2 Double Beds 2 Double Bed
Smoking    Non-smoking
Check rates2 Double Beds Accessible
Non-smoking
Check rates2 Double Beds Accessible 2 Double Bed
Non-smoking
Check rates2 Double Beds Accessible Room
Non-smoking
Check rates2 Double Beds Room
Smoking    Non-smoking
Check rates2 Double Beds Suite
Non-smoking
Check ratesDouble Double
Smoking    Non-smoking
Check ratesDouble Double Accessible
Non-smoking
Check ratesDouble Room 2 Beds
Non-smoking
Check ratesDouble Room Accommodation Only
Non-smoking
Check ratesDouble Room Bed and Breakfast
Non-smoking
Check ratesDouble Room Easy Accessible 2 Beds
Non-smoking
Check ratesDouble Room King Bed
Non-smoking
Check ratesDouble Room King Bed Accessible
Non-smoking
Check ratesDouble Room King Size Bed
Non-smoking
Check ratesDouble Room King Size Bed Easy Accessible
Non-smoking
Check ratesDouble Room with 2 Double Beds
Smoking    Non-smoking
Check ratesDouble Room with 2 Double Beds Accessible
Non-smoking
Check ratesKing Room Accessible
Non-smoking
Check ratesStandard Double Room Full Double Bed King Size Bed Handicap Accessible
Non-smoking
Check ratesStandard Quadruple Room 2 Full Double Beds
Non-smoking
Check ratesStandard Quadruple Room 2 Full Double Beds Handicap Accessible
Non-smoking
Check ratesStandard | King Bed
Non-smoking
Check ratesSuite 2 Double Beds
Non-smoking

Local attractions

Darien Lake Theme Park Batavia Downs Casino & Harness Racing Niagara Falls Dwyer Stadium Letchworth State Park Genesee Country Museum Iroquois National Wildlife Refuge Jell-O Museum Olivers Homemade Candy Factory & Store Holland Land Office

Verified reviews of Quality Inn & Suites Palm Island Indoor Waterpark

Below are the verified reviews from guests that we have booked in recently:
"Rundown welfare drug den ghetto."
Overall score1.0/ 5
The hotel itself was absolutely horrifying and very sketchy as we woke up to five sheriff and state trooper cars the rooms were very outdated and I'm pretty sure people live there that do drugs and live their full time and it was not safe the water park was decent.
(Individual traveller, booked 1 room), from US flag
03-Apr-2025 Verified review, stayed from Sat Mar 29 to Sun Mar 30 2025 at a $80.99 average nightly rate.
"Hartford's Proud March Madness!"
Overall score4.0/ 5
I brought my drum and dance team to NY for a competition. After having car issues, I instructed a group of them to head that way. When I arrived the group was sitting in the lobby laughing and talking with no funny faces. Everyone was nice to the kids. The staff accommodated us when we needed assistance. All was good but the staff made this trip worth it!
(Group coordinator, booked 3 room(s)), from US flag
11-Mar-2025 Verified review, stayed from Fri Mar 07 to Sun Mar 09 2025 at a $97.99 average nightly rate.
"Awful"
Overall score1.0/ 5
First, we were sent to 3rd floor to a room that someone was already living in. Second, we were sent to the 2nd floor. Kids running up and down the halls, toys and trash up and down the hall, loud music coming from various rooms. The door to our room would not open. We were then send to the first floor which is the most quiet floor. The hotel doors in the back (door B) was left unlocked all night with no security. The guy at the front desk went in the elevator to the 5th floor and no one was covering the desk for a period of time. This hotel is dirty, not maintained well and it seems like they do not care about the people staying there. I would not recommend this hotel to anyone.
(Individual traveller, booked 1 room), from US flag
03-Mar-2025 Verified review, stayed from Thu Feb 27 to Fri Feb 28 2025 at a $73.99 average nightly rate.
"Was great place to stay."
Overall score5.0/ 5
like it there just have better food choice.
(Individual traveller, booked 1 room), from US flag
27-Feb-2025 Verified review, stayed from Sat Feb 22 to Mon Feb 24 2025 at a $68.77 average nightly rate.
4.0 out of 5. Based on 549 guest reviews

Property description

The largest full service hotel in Genesee County. Located directly off the NYS Thruway at exit 48. Centrally located halfway between Buffalo and Rochester, New York. A spacious grand lobby with free interenet access. 196 spacious guest rooms with in-room coffee makers, refrigerators, microwaves, hair dryers, iron and ironing boards, wired high-speed internet and a free morning newspaper. A full service restaurant, lounge, and game room are open year round. An indoor heated pool, large outdoor pool, fitness room are available for guests use. For large or small meetings, the Holiday Inn - Batavia has the rooms that will work for you. Our full time sales and banquet staff will help plan your next event from start to finish. Coin laundry and room service area also available for extended stays.

Details / Other expenses

Check-in: 3:00 PM
Check-out: 12:00 Noon
Year of last renovation: 2009
Floors: 5
Rooms: 196
Corridors: All rooms have interior hallways
Non-smoking rooms: 84
Rooms with disabled access: 9
Suites: 57
Room windows: Windows don't open
Cleaning frequency: Daily
Meeting rooms: 8 View spaces
Meeting space: 24474 sq. feet
Event space: Holds 840 people
Dist. to food/bars: On-site
Dist. to a 24hr restaurant: 0.3 Miles
Dist. to the nearest gym: On-site
Lounge/Bar hours: 5:00 PM - 2:00 PM
Policies / Expenses
Cancellation:
6 PM Day of Check In - cancellation for overnight roomsGroup Blocks - two week cancellation in writing.
Nightly parking: -0-
Typical group deposit: $500
Total taxes: 11.00%
Total misc. fees: £0.00 GBP
(mandatory resort fees/taxes)

Amenities / Features


  • Air conditioning
  • Baggage storage facilities
  • Central location
  • Clothes drying
  • Complimentary newspaper
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Games room
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Ironing facilities
  • Laundry facilities
  • Licensed bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Pets allowed
  • Private bathroom in room
  • Quiet location
  • Refrigerator
  • Restaurant
  • 24 hours room service
  • Sauna
  • Self controlled heating/cooling system
  • Shower
  • Swimming pool - outdoor
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • Travellers cheques accepted
  • TV room
  • Voicemail

Airport & shuttle information

Genesee County Airport - 2 miles Buffalo Niagara International Airport - 35 milesRochester Airport - 40 miles

Is there an airport shuttle? Sorry but no airport shuttle is available.

Pet friendly?

Service animals complying with ADA Title lll regulations are allowed.

Yes! Pets are allowed.
$15 per room per night pet fee charge

About Quality Inns

  • Comfortable bedding with soft pillows
  • Hot, fresh, and healthy breakfast options available at certain locations
  • Known for providing friendly services
  • Free high-speed internet, local U.S. calls, and daily USA TODAY newspaper
  • Fresh coffee and tea in the lobby 24/7
  • Great meeting space also offered at most locations

The Quality Inns highlights above are subject to change without notice.

Previously known as:
Clarion Hotel Batavia Palm Island Indoor Waterpark

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Meeting rooms and event rooms at Quality Inn & Suites Palm Island Indoor Waterpark

Below are the meeting, conference and event spaces at Quality Inn & Suites Palm Island Indoor Waterpark.

Feel free to use the Quality Inn & Suites Palm Island Indoor Waterpark meeting space capacities chart below to help with your event planning. HotelPlanner specialises in Batavia event planning for hotel rooms and meeting space for corporate events, weddings, parties, conventions, as well as negotiated rates and trade shows.

Meeting room name L x W x H
(Feet)		 Size
(sq ft)		 Event
5'/6
Event space layout		 Crescent
Crescent tables layout		 Classroom
Classroom meeting layout		 Hollow
Square
Hollow square table layout		 U-shape
U-shape meeting layout		 Boardroom
Boardroom meeting space		 Convention
8'/10'
Convention booth layout		 Theatre
Theatre layout		 Reception
Reception desk for meetings		 Regist.
desk
Registration desk for meetings
Atrium 107 x 60 x 0 6420535/535535----------/--676713--
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Atrium

Room type:
General Meeting Room
Total size:
6420 Sq. Miles
Dimensions:
107 x 60 x 0 M
Floor level:
Is there natural light?
No
Are there obstructions?
No
Are there built in screens?
No
Is there a built in stage?
No
Is there built in A/V?
No
Amenities available
    Ballroom 126 x 60 x 0 7560630/630630521--------/--796840--
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    Ballroom

    Room type:
    General Meeting Room
    Total size:
    7560 Sq. Miles
    Dimensions:
    126 x 60 x 0 M
    Floor level:
    Is there natural light?
    No
    Are there obstructions?
    No
    Are there built in screens?
    No
    Is there a built in stage?
    No
    Is there built in A/V?
    No
    Amenities available
      Board 24 x 30 x 0 72060/606050182018--/--7680--
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      Board

      Room type:
      General Meeting Room
      Total size:
      720 Sq. Miles
      Dimensions:
      24 x 30 x 0 M
      Floor level:
      Is there natural light?
      No
      Are there obstructions?
      No
      Are there built in screens?
      No
      Is there a built in stage?
      No
      Is there built in A/V?
      No
      Amenities available
        Crystal Room 62 x 50 x 0 3100258/258258214788678--/--326344--
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        Crystal Room

        Room type:
        General Meeting Room
        Total size:
        3100 Sq. Miles
        Dimensions:
        62 x 50 x 0 M
        Floor level:
        Is there natural light?
        No
        Are there obstructions?
        No
        Are there built in screens?
        No
        Is there a built in stage?
        No
        Is there built in A/V?
        No
        Amenities available
          Diamond Room 32 x 50 x 0 1600133/133133110404440--/--168178--
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          Diamond Room

          Room type:
          General Meeting Room
          Total size:
          1600 Sq. Miles
          Dimensions:
          32 x 50 x 0 M
          Floor level:
          Is there natural light?
          No
          Are there obstructions?
          No
          Are there built in screens?
          No
          Is there a built in stage?
          No
          Is there built in A/V?
          No
          Amenities available
            Emerald Room 32 x 50 x 0 1600133/133133110404440--/--168178--
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            Emerald Room

            Room type:
            General Meeting Room
            Total size:
            1600 Sq. Miles
            Dimensions:
            32 x 50 x 0 M
            Floor level:
            Is there natural light?
            No
            Are there obstructions?
            No
            Are there built in screens?
            No
            Is there a built in stage?
            No
            Is there built in A/V?
            No
            Amenities available
              Executive 18 x 50 x 0 90075/757562232523--/--95100--
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              Executive

              Room type:
              General Meeting Room
              Total size:
              900 Sq. Miles
              Dimensions:
              18 x 50 x 0 M
              Floor level:
              Is there natural light?
              No
              Are there obstructions?
              No
              Are there built in screens?
              No
              Is there a built in stage?
              No
              Is there built in A/V?
              No
              Amenities available
                Garden 18 x 24 x 0 43236/363630111211--/--4548--
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                Garden

                Room type:
                General Meeting Room
                Total size:
                432 Sq. Miles
                Dimensions:
                18 x 24 x 0 M
                Floor level:
                Is there natural light?
                No
                Are there obstructions?
                No
                Are there built in screens?
                No
                Is there a built in stage?
                No
                Is there built in A/V?
                No
                Amenities available
                  Sapphire 42 x 51 x 0 2142178/178178148546054--/--225238--
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                  Sapphire

                  Room type:
                  General Meeting Room
                  Total size:
                  2142 Sq. Miles
                  Dimensions:
                  42 x 51 x 0 M
                  Floor level:
                  Is there natural light?
                  No
                  Are there obstructions?
                  No
                  Are there built in screens?
                  No
                  Is there a built in stage?
                  No
                  Is there built in A/V?
                  No
                  Amenities available
                    Check meeting space prices or need hotel rooms? Get Batavia group rates
                    Planning an event? Batavia Hotel RFP request for proposal | Find meeting space | Meeting space calculator

                    FAQs about Quality Inn & Suites Palm Island Indoor Waterpark

                    What time is check in?

                    Check in time is 3:00 PM based on the hotel's local time. Early check in may be available if requested at the front desk on the day of check-in.

                    What time is check out?

                    Check out time is 12:00 Noon based on the hotel's local time. Late check out may be available if requested at the front desk during your stay.

                    How many rooms does Quality Inn & Suites Palm Island Indoor Waterpark have?

                    There are 196 sleeping rooms in the hotel.

                    Is there any meeting space at Quality Inn & Suites Palm Island Indoor Waterpark?

                    Yes, they have 8 meeting rooms that can support various table layouts.

                    Can I get a AAA rate at Quality Inn & Suites Palm Island Indoor Waterpark?

                    Sorry, this hotel does not offer AAA hotel discounts at this time.

                    Can I get a Senior or AARP rate at Quality Inn & Suites Palm Island Indoor Waterpark?

                    Sorry, this hotel does not offer senior hotel discounts at this time.

                    Is there a gym at Quality Inn & Suites Palm Island Indoor Waterpark?

                    Yes, there is a gym/fitness area available on-site at the property.

                    Is there a pool at Quality Inn & Suites Palm Island Indoor Waterpark?

                    Yes, there is a pool on-site at the property..

                    Testimonials:

                    Testimonials icon
                    "This site has been a rewarding experience in searching for our annual conference needs. It was exactly what I was looking for and I've bookmarked your website for future use. It's great to use your service to narrow down the location as well as the Hotel. Simple and easy way for Hotels and travelers to execute business without phone calls and web searches." F.O. - Columbia, SC

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