Carretera Cancún Chetumal Km. 295, Playa Del Carmen 77710 Mexico (MEX)
View Map 1-800-230-4134
4.0 Star Beach All-Inclusive Resort
20.58617 -87.11718
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Very Good
4.0/ 5

Based on 6507 guest reviews

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  • Has outdoor swimming pool
  • The Avg. Group Saves 11.0%!
  • Access to gym on-site
  • 956 sleeping rooms in hotel
  • 3 floors in property
  • Check out: 12:00
  • Hotel has a green policy
  • Groups & Meetings rating of 6.9/10

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Local Attractions

Xel-Ha, Xcaret, Tulum, 5th Avenue, Cancún, Cozumel, Chichen-ITzá, Cobá.

Customer Reviews of Sandos Caracol Eco Resort & Spa All Inclusive

4.0 out of 5. Based on 6507 guest reviews , Very Good

Property Description

Our hotel is located on a beautiful white sand beach on the exclusive Riviera Maya, at only 45 minutes from Cancun’s International Airport and just 15 minutes from downtown Playa Del Carmen. This unique 4 star All Inclusive Beach Resort features 78 3-storey villas with a total of 956 rooms and Junior Suites. It lies on an extensive natural area at the edge of an exotic jungle surrounded by cenotes, mangroves and natural lagoons in an ecological environment for those who like to live in harmony with nature.

Green Sustainability

Green Initiatives: We are part of the Rain Forest Certification. Solar Panels Enveloped by natural beauty, our Eco Experience resorts offer guests an incredible opportunity to immerse themselves in the region’s unbelievable environment while learning about the local landscapes and wildlife.

Details / Other Expenses

Check In: 15:00
Check Out: 12:00
Year of Last Renovation: 2012
Floors: 3
Rooms: 956
Corridors: Both Interior and Exterior Hallways
Non Smoking Rooms: 956
Handicap Rooms: 8
Suites: 99
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 0
Meeting Space: 0 sq. feet
Banquet Space: Holds 100 people
Dist. to Food/Bars: On-site
Dist. to 24hr Restaurant: On-site
Dist. to Nearest Gym: On-site
Lounge/Bar Hours: 10:00am-2:00am
Pool Info:
Hours of operation: 7:00 am to 8:00 pm Centrally located Main Pool with swim-up bar. Select Club adults only pool. Chill out pool Childrens Aqua park with 17 slides, fun water features and snack bar.
Policies / Expenses
Individual: 3 days prior the arrival without charge. After this period apply 1 night charge. Groups: Rooms canceled 7 days prior to group arrival date, All No Shows & Early departures are subject to a 100% the total stay.
Nightly Parking: $0
Typical Group Deposit: 20%
Total Taxes: 0.00%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)
State Tax: 16.00% (Included)
Occupancy Tax: 3.00% (Included)
Banquet Labor Fees: 35.00 Per Function
Banquet Bartender Fees: 15.00 Per Hour (per person)
Morning Break Cost: 14.00 Per Person/Per Hour
Afternoon Break Cost: 14.00 Per Person/Per Hour
Banquet Reception w Hors d'oeuvres: 25.00 Per Person

Amenities / Features

Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Car rental
  • Child facilities
  • Concierge service
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Currency exchange
  • Dinner available
  • Electronic key card
  • Facilities for the disabled
  • Fitness and health center
  • Garage
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Internet is Complimentary
  • Ironing facilities
  • Jacuzzi
  • Jogging path
  • Laundry valet service
  • Mini bar
  • Non-smoking rooms
  • 24 hours opened
  • Private bathroom in room
  • Radio in room
  • Refrigerator
  • Restaurant
  • Safe in rooms
  • Sauna
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Shows or evening entertainment
  • Spa
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone in all rooms
  • Television
  • TV - Free Cable
  • Tennis court
  • Terrace

Airport & Shuttle Information

45 minutes drive from Cancun International Airport. Taxi costs about USD$70

Local Shuttle Info: 15 US one way to 5th Avenue (down town) 10 minutes far from the hotel

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Included, buffet option.

Previously known as:
Occidental Grand Xcaret All Inclusive

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