May 8, 2013
Charles M, Apopka Fl, United States | Trip type: Family
Overall a great place to stay. Service and staff was outstanding, helpful and well inform. All facilities i.e. Complimentary Breakfast, Fitness, Pool, and Internet access was outstanding. The room was...
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Overall a great place to stay. Service and staff was outstanding, helpful and well inform. All facilities i.e. Complimentary Breakfast, Fitness, Pool, and Internet access was outstanding. The room was clean and very well maintain. I would recommend this hotel for anyone. « less
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Management response from Micha'el Dybas, General Manager
Mr. Charles,
Thank you so much for posting your review. I will let our team here know that they helped make your trip great! We always try our best to make sure we are up to day on our information and are able to pass that along to our guest. I am very glad their hard work and dedication is paying off. We hope to see you again on your future travels through Murray.
Micha'el F. Dybas General Manager
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“We always can count on Hampton”
May 6, 2013
Angela C, Evansville, Indiana | Trip type: Family
Had a great experience at this Hampton. We usually stay at Hampton's when we travel because we can count on good accommodations and a pleasant stay and this one did...
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Had a great experience at this Hampton. We usually stay at Hampton's when we travel because we can count on good accommodations and a pleasant stay and this one did not disappoint. It's also the closest hotel to the Murray campus so very convenient location. « less
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Management response from Micha'el Dybas, General Manager
Ms. Angela!
We loved having you and your family staying with us. I appreciate you taking the time to let us know how we are doing. I will let our team here know that they helped make your trip great!
They had our room ready and allowed us to check-in 1 1/2 hours before normal check-in time and even allowed us a late check-out the next day. The pool was...
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They had our room ready and allowed us to check-in 1 1/2 hours before normal check-in time and even allowed us a late check-out the next day. The pool was actually warm, really warm for the kids and breakfast was well stocked. Highly Recommend. « less
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Management response from Micha'el Dybas, General Manager
Ms. Rohanda!
Thank you so much for choosing us for your stay and thank you for your review. We are very happy to hear that you had an enjoyable stay with us. Our main goal is ensuring your satisfaction and I will let our team here know that they helped make your trip great! We hope to see you again soon; we would love to have you.
Micha'el F. Dybas General Manager
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“One Bad General Manager”
Mar 27, 2013
James S, Saint Louis, Missouri | Trip type: Business
I stayed at the Hampton Inn & Suites in Murray, KY - checking in on 3-11-13 and checking out 3-14-13. (I had made advance reservations for this stay.) When I...
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I stayed at the Hampton Inn & Suites in Murray, KY - checking in on 3-11-13 and checking out 3-14-13. (I had made advance reservations for this stay.) When I first arrived near noon on 3-11, I asked a desk clerk with General Manger Micha'el Dybas next to her if I could have a first floor room or a free room upgrade as I am a gold HHonors member. (There were no customers at the front desk other than myself.) As their response was no first floor rooms or upgrades were available, I took the 2nd floor room offered to me. I left the hotel and at 5:30 pm returned to the hotel's front desk. This time, the General Manager was there by himself and I asked him if I could have a portable refrigerator for my 2nd floor room. He told me no refrigerators were available. I left the front desk and about a half hour later returned when I saw a different employee at the front desk. His name is Kwame Duffy and he was very friendly and helpful. Upon asking him questions, he immediately told me I could have a first floor suite with a refrigerator and that the hotel had a lot of refrigerators in a room behind the front desk. He also said the hotel had plenty of rooms available and was not crowded. Bottom line, the General Manager was as unfriendly a person as Kwame Duffy was friendly. Thanks for making my stay a good experience Kwame. « less
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Management response from Micha'el Dybas, General Manager
First of all, thank you for your review of your past stay at our hotel. I apologize that we were unable to accommodate you in the room you requested when you first arrived to our hotel. I assure you that we do everything we can to provide our guests the room they request however, at times we do not have the same availability due to guests extending their stays with us. I sincerely apologize if this may have caused you any inconveniences.
Once again, I apologize for the inconvenience and do hope that the next time you travel to the area you will consider staying with us again.
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“Not Being Maintained”
Mar 20, 2013
rondot98, Franklin, Indiana | Trip type: Business
There are several reasons why I could not give this hotel a higher rating. The walls need paint. Carpets are showing wear. There were several caulking issues in the shower...
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There are several reasons why I could not give this hotel a higher rating. The walls need paint. Carpets are showing wear. There were several caulking issues in the shower with mold and rust apparent. The breakfast area is nice but not being maintained. Tables were dirty. Bread was stale and eggs all dried out. The positives are good location, quiet rooms and great bed. With a little more attention to maintenance this could be a nice hotel. There are not many choices in Murray but I will try something else on my next trip. « less
Read management response to this review.
Management response from Micha'el Dybas, General Manager
Thank you for your feedback regarding your stay at our hotel. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I am however very sorry that you were disappointed with some aspects of your stay.
I sincerely apologize if you were disappointed in regards finding some issues that needed to be taken care of in our hotel. I thank you for bringing the issues you mentioned in your review to my attention so that I can personally follow-up with our maintenance staff. The hotel does have renovation projects scheduled for 2013 and your suggestions will help guide us in the direction we need to take. We strive on providing our guests with an exceptional stay and we will do everything we need to do to ensure that this issue be resolved. I am always looking for reviews to provide insight into our guests experience and I will keep your review in mind.
Thank you again for your feedback and I invite you back to stay with us the next time your travels bring you to the area.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
A coffee/tea maker is supplied. You will have a bathtub, as well as a hair dryer. Complimentary newspapers and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
One king studio sofabed non smoking
One King Bed or
One Sleeper Sofa Bed
A coffee/tea maker is supplied. You will have a bathtub, as well as a hair dryer. Complimentary newspapers and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
One king bed non smoking
One King Bed
A coffee/tea maker is supplied. You will have a bathtub, as well as a hair dryer. Complimentary newspapers and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Amenities - Hampton Inn & Suites
Air conditioning
Alarm clock
Central location
Complimentary breakfast
Complimentary newspaper
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Elevator
Express Check-Out
Fax available
Fitness and health center
Free local calls
Hairdryer available
Handicap accessible
Ice Maker
Internet - wireless
Laundry facilities
Non-smoking rooms
24 hours opened
Office or business center
Shower
Swimming pool - indoor
Tea and coffee making facilities
Telephone in all rooms
Telephone - Free local calls
TV - Free HBO
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Hampton Inn & Suites
Nashville, TN; 2 Hours away
Airport Shuttle? Sorry, no airport shuttle available.
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Based on 36 traveler reviews 
Value
Rooms
“Hampton Inn Murray Ky”
“One Bad General Manager”
“Not Being Maintained”
Two queen beds non smoking
One king studio sofabed non smoking