Aloft Nashville West End is a bold new hotel featuring loft-inspired design for an easy breezy stay in the heart of Tennessee's magnificent music scene right on Music Row! We're just a quick trip from Nashville International Airport and a mile from Downtown Nashville. Meet & mingle with friends at our W xyz bar, grab a sweet, savory, or healthy snack from re:fuel, our 24/7 pantry, or play in our re:mix lounge. Plus, you can always stay connected with free hotel-wide wired and wireless High Speed Internet Access! Breeze into one of our Aloft rooms, featuring our ultra-comfortable signature bed, walk-in shower, custome amenities by Bliss Spa and more.
Attractions and activities near our hotel include the Ryman Auditorium, Country Music Hall of Fame, historic 2nd Avenue, the Parthenon at Centennial Park and LP Field, home of the Tennessee Titans.
Travelers looking for lodging in Nashville can enjoy a Sassy, Savvy, Space which offers convenient access to area businesses like Vanderbilt University, Vanderbilt Medical Center, Baptist Hospital, Caterpillar, Gibson Guitar and the Centennial Medical Center.
Star Rating:
Local Attractions:
Music Row (1 MI / 1.61 KM )
Vanderbilt University (0.05 MI / 0.08 KM )
Gaylord Entertainment Center (1 MI / 1.61 KM )
Ryman Auditorium (1 MI / 1.61 KM )
Historic 2nd Avenue (2 MI / 3.22 KM )
Printers Alley (2 MI / 3.22 KM )
Parthenon (0.05 MI / 0.08 KM )
Belmont University (3 MI / 4.83 KM )
Green Hills Mall (3 MI / 4.83 KM )
Bell Meade Mansion (4 MI / 6.44 KM )
LP Field- home of the Tennessee Titans (3 MI / 4.83 KM )
Grand Ole Opry (8 MI / 12.87 KM )
Country Music Hall of Fame (2 MI / 3.22 KM )
Schermerhorn Symphony Center (2 MI / 3.22 KM )
Frist Art Museum (1.5 MI / 2.41 KM )
May 19, 2013
KLA59, Great Falls, Virginia | Trip type: Business
Read all of the negative reviews about the construction and housekeeping issues. Construction inside the hotel seems robe done. Construction across the street is going on, but I didn't notice...
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Read all of the negative reviews about the construction and housekeeping issues. Construction inside the hotel seems robe done. Construction across the street is going on, but I didn't notice it. Staff was friendly and helpful, and room was functional. No problems with the housekeeping or plumbing, noise, etc. A good location and a fair value for the price. « less
Read management response to this review.
Management response from Melanie Garber, Starwood Hotels
Dear KLA59, We appreciate your positive feedback about your recent stay with us. We are glad to hear you enjoyed our hotel accommodations now that all of our renovations are complete. We're also pleased that you found our staff to be friendly and helpful during your stay, and that you were satisfied with our housekeeping services as well as our convenient location in Nashville. We hope you will stay with us again on your next visit to the area, and we look forward to welcoming you back. Thanks again!
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“Stay Elsewhere!!”
May 18, 2013
trapeze3000, Raleigh, North Carolina | Trip type: Business
I travel 90 nights a year and picked this hotel mainly for the Starwood points. This is one of the worst stays I have had at a hotel this year....
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I travel 90 nights a year and picked this hotel mainly for the Starwood points. This is one of the worst stays I have had at a hotel this year. If I had to do it over, I would stay just about anywhere else. There are many other nice hotels in the area competitively priced. For this hotel, the positives are a nice staff and neat hotel concept. The negatives (too many to list here) are: 1. Don't take a shower before you go to bed. The residual water on the floor will drip through the drain to the drainpipe and echo through your room for 1-2 hours (in my case midnight to 2a), echoing through the slatted bathroom door into your room, keeping you awake like Chinese water torture. (I mentioned to this an employee and the staff said he knew this was a problem--old hotel. 2. At 7:00a on Saturday morning, a pile driver is driving piles into the ground, shaking the entire building. Don't plan on sleeping past 7:00a. By the looks of it, the foundation for the building across the street (see explosives review on May 12) is going to continue for a few more months and the construction of the building will go until late 2014. Huge noise. Stay elsewhere. 3. At 3am, suddenly the automatic lock on my door starts beeping like an alarm every 45 seconds; no engineers work at Aloft at night so have to have an engineer come to my room at 6:30am to fix it (after no sleep at night)--of course, the pile driver at 7:00a (mentioned above) seemed as an only appropriate way to insure I did fall back asleep! 4. Hit and run cleaning. When I arrived at the hotel, no soap in the room. At the end of the first day, I came back to my room to find it was only half way cleaned. Bathroom was not finished, my pillows were all over the room, beds were only partially made. 5. The last morning I am there, TV won't turn on. Staff can't figure out why. 6. Even little things show they just don't care. I stayed in room 718, but on the phone it says room 618. What hotel phone has the wrong room number on it. It is not like the room number changes daily and they just forgot to change it today. It goes on and on. I am Starwood Gold (25+ nights in Starwood Hotels) and this is a HUGE HUGE embarrassment to the Starwood brand and management. Forget the points, stay elsewhere. « less
“Very poor service quality.”
May 12, 2013
TedNapaValley, Orange County, CA | Trip type: Business
The location and facilities has potential to be a great Aloft brand hotel but the service quality is the worst. We thought it was a fluke the first time but...
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The location and facilities has potential to be a great Aloft brand hotel but the service quality is the worst. We thought it was a fluke the first time but the second time was just as bad. It is a huge attitude problem where things aren't attended to...coffee machine with old canisters left in, no cleaning of rooms except making of bed, front desk who doesn't even acknowledge you, had to ask for dark roast coffee three times for coffee machine and kept getting different teas and decaf. Unbelievable. Stay at Hutton or Courtyard instead. « less
“Run and don't look back!”
May 12, 2013
NlnNdrw, Seattle, Washington | Trip type: Friends getaway
1 friend
9 reviews
A S.
Leave the gun, take the cannolis.
Falls Church, VA
5/10/2013
What would you do if a bomb exploded, shaking the entire hotel and woke...
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1 friend 9 reviews A S. Leave the gun, take the cannolis. Falls Church, VA
5/10/2013 What would you do if a bomb exploded, shaking the entire hotel and woke you at 6:30am? Would you be scared? Would you want to know what was happening? Would you try to call the front desk?
I was traveling with a friend to Nashville and was happy to see that we had bid and "Named Our Own Price" at the Aloft Nashville West End on Priceline.
Though parking was expensive ($22), our check in at around 7:30pm was pleasant. We went into our room and it was ok. However, two incidents occurred which were greatly upsetting and reflect very poorly on this hotel and Starwood.
At 6:30am, we were awakened by an explosion that shook the entire hotel. It was so violent, that we felt that it HAD to be in the hotel or very close. I immediately picked up the phone to call the front desk to find that there was no ring tone! My friend ran to the door and said that he didn't see any smoke or fire but we should get dressed and leave the hotel.
I had the sense to use my smart phone and call the hotel's main number. It was immediately answered by a female who sounded very calm. I told her that we had heard an explosion and were very concerned. She asked if we hadn't noticed all of the construction (ummm no, we were supposed to?) going on down the street and stated that a new hotel was being built down the street. The builders/city used explosives two or three times a week at 6:30am to clear the grounds. She further stated that the hotel was not given notice when these explosions would occur and it wasn't their responsibility. I asked that since the hotel knew these explosions happen, shouldn't the hotel notify guests that this *might* occur? She then brusquely reiterated that it was not the responsibility of the hotel to inform their guests because they are not given prior warning from the city, so it was out of their hands. I was shocked.
We are from Washington, DC. We both had had experiences in our lives with terrorism, bombs etc during 9/11 and since then. Clearly our lives were/are affected differently than someone from Nashville. The Boston bombing was only a few weeks ago. When the explosion occurred, my first immediate thought was of Oklahoma City and terrorist attack.
I was too upset to sleep so I took a very long shower, packed and went downstairs to the front desk and told the person there, Hugo, that I wanted to speak to a manager about what had occurred that morning. Knowing I was so upset, I made sure I was speaking in a low, calm, carefully modulated voice. I realized there were other guest behind me and didn't want to create a scene as they didn't seem upset at all.
Hugo was immediately defensive and angry. He said that general manager wasn't there and when I asked if there a manager on duty, he said no. Rather than addressing my concern, he asked if I wanted someone to look at the phone and see why it wasn't working. When I said no, he asked if I wanted to close out the room and have my car brought around from the valet.
I told him my friend was still in the room and would be down shortly. Instead, I wanted to find out how to contact a manager. He went to the other side of the desk and brought back a business card for the general manager. As he handed it to me, it stated once again that the manager wasn't there. At that point I asked what his name was and wrote it down on the card. He asked once again if I wanted to check out. Since it was clear that he wouldn't help, I said yes
As I waited in the lobby for my friend, I overheard two employees behind me talking in the breakfast nook area and spoke to another employee. I asked him if there was a manager on duty and he pointed to Hugo. "It's the guy at the front desk". I was puzzled, and asked again. He stated that Hugo was the front desk manager and in charge until the manager came in around 10 or 10:30am. When he asked what was wrong, I told him what had happened starting from the explosion, to the call, to what Hugo had told me. I was SHOCKED when he said that the explosions don't happen two or three times a week. THEY HAPPEN EVERY DAY! He said he'd have the GM call me when she got in.
The second my friend came down, we left immediately. As we walked out the door, Hugo said "I'm sorry about YOUR problem."
REALLY?!??!?!?
When I got home, I sent an email to Starwood. No response. No surprise that the GM at the Aloft never called, even though I called and left a message too.
I'm sure the hotel didn't want to lose business if they explained about the explosions. How greedy! You might have gotten my business for one night but how many customers will you lose now?
May 7, 2013
drunkitty2000, Huntsville, AL | Trip type: Couples
We stayed here while in town overnight for fun. I'd seen the place many times and we usually stay down the street at the Hampton Inn. We wanted to try...
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We stayed here while in town overnight for fun. I'd seen the place many times and we usually stay down the street at the Hampton Inn. We wanted to try something different and this particular weekend we noticed the Aloft was a good bit cheaper than Hampton so we gave it a try. We were pleasantly surprised with the room. The bed was very comfy and the shower awesome. Our favorite "treats" were the Ipod base and the Keurig. Finally a hotel with decent in-room coffee. We'd definitely stay there again. Only negative is the valet. It's valet parking only and after 10ish the valet is inside, so you have to get out of your car and leave it on the street to go inside and get the valet to come out and park your car. Stupid. « less
Read management response to this review.
Management response from Melanie Garber, Starwood Hotels
Dear drunkitty2000, Thank you for taking the time to share your positive feedback about your recent stay with us. We are so pleased to hear of your satisfaction with our hotel and room amenities during your stay. We're glad you found your room so accommodating and enjoyed the little extras like our Keurig coffee makers. We look forward to welcoming you back on your next visit to Nashville!
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: Days Prior to Arrival - % of total rooms
180-91 - 40%
90-61 - 60%
60-31 - 80%
30-0 - 100%
Nightly Parking:
18
Typical Group Deposit:
10%
Total Taxes:
15.25%
Total Misc Fees:
$2.50 USD (mandatory resort fees/taxes)
State Tax:
9.25%
Occupancy Tax:
6.00%
City Tax:
2.50 Per Night (fixed amount)
Food and Beverage Tax:
9.25%
Audio Visual Tax:
9.25%
Parking Fee:
18.00 Per Night (Self overnight)
Rooms Wireless Internet Fee:
0.00 Per Day
Rooms Wired Internet Fee:
0.00 Per Day
Meeting Wireless Internet Fee:
0.00 Per Day
Meeting Wired Internet Fee:
0.00 Per Day
Food and Beverage Service Charge:
22.00%
Audio Visual Service Charge:
22.00%
Banquet Bartender Fees:
100.00 Per Hour
Chef Attendant Fees:
75.00 Per Night
Avg. Continental Breakfast Cost:
15.00 Per Person
Avg. Plated Breakfast Cost:
19.00 Per Person
Avg. Buffet Breakfast Cost:
24.00 Per Person
Avg. Plated Lunch Cost:
19.00 Per Person
Avg. Buffet Lunch Cost:
28.00 Per Person
Avg. Boxed Lunch Cost:
17.00 Per Person
Avg. Plated Dinner Cost:
34.00 Per Person
Avg. Buffet Dinner Cost:
45.00 Per Person
Morning Break Cost:
8.00 Per Person
Afternoon Break Cost:
8.00 Per Person
Banquet Gallon of Coffee:
45.00 Per Person
Banquet Soda:
3.50 Per Person
Banquet Bottled Water:
3.75 Per Person
Banquet Hosted Bar:
14.00 Per Person/Per Hour
Banquet Reception w Hors d'oeuvres:
15.00 Per Person/Per Hour
Room Types - Aloft Nashville West End
King Savvy
One King and One Sofa Bed
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is supplied. The private bathroom has designer toiletries. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Queen Queen Savvy
Two Queen and One Sofa Bed
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is supplied. The private bathroom has designer toiletries. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Standard Two Queens
Two Queen Beds
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is supplied. The private bathroom has designer toiletries. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Standard King
One King Bed
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is supplied. The private bathroom has designer toiletries. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Amenities - Aloft Nashville West End
Air conditioning
Alarm clock
ATM
Baggage storage facilities
Breakfast in room
Central location
Charge for early check out
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Dinner available
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Free local calls
Garage
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Internet is Complimentary
Ironing facilities
Licensed bar
Non-smoking rooms
24 hours opened
Office or business center
Office in room available
Pets allowed
Private bathroom in room
Private car parking
Radio in room
Restaurant
Self controlled heating/cooling system
Shower
Shows or evening entertainment
Tea and coffee making facilities
Telephone
Telephone in all rooms
Telephone - Free local calls
Television
TV - Free Cable
Terrace
Travellers cheques accepted
TV room
Valet Parking
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Show Pet Policyno deposit is required
Airport & Shuttle Information - Aloft Nashville West End
Nashville International Airport (BNA)
Distance: 9.1 MI / 14.64 KM
Shuttle Charge (one way): $14.00 (USD)
Taxi Charge (one way): $25.00 (USD)
Time by taxi: 12 minutes
I-40 West to the Broadway exit (209 A). Take the Broadway exit and make a left, turn onto Broadway. Stay right on Broadway until you reach a fork in the road. Veer right at the fork onto West End Avenue. Turn left onto 18th Avenue.
Airport Shuttle? Sorry, no airport shuttle available.
Local Shuttle Info: Hotel does not offer hotel shuttle.
Testimonials: Why use Hotel Planner?
"I just want to say thank you again for all of your help. Your site has been a great tool in planning my family reunion. I love the website booking page you have set up for my group." E.W. - Miami, FL
"This is one of the best services I have seen so far on the internet. I was placed in charge of the hotel and park for our Family Reunion in September and in 2 weeks I was able to meet with several Sales Personnel at many different hotels. They were prompt responding directly from you Website. I will recommend this service to anyone planning a big event." K.B. - Milwaukee, WI
Previously Known As: Hotel Indigo, Hotel Indigo Nashville Music Row, Hotel Indigo West End
Based on 69 traveler reviews 
Value
Rooms
“Better than expected”
“Stay Elsewhere!!”
“Very poor service quality.”