Attached to the Rhode Island Convention Center and the Providence Place Mall located in the heart of downtown, The Westin Providence - with its glass-domed rotunda, two red brick towers and stately décor - reflects the region's rich historic heritage.
Reenergize in the heated indoor pool or fully appointed Capital Club fitness center, or dine at Centro or Flemings. Meeting attendees will appreciate the award-winning meeting services and business travelers can take advantage of our full-service business center.
Our 22,877 square feet of meeting space provides comprehensive and diverse solutions to your meeting and function needs. All meeting rooms are fully equipped to handle a wide range of audio/visual and technical equipment. Our 8,000 square foot ballroom is the ideal location for your next formal event and promises to create an evening you won't forget. Whatever your group requires, our meeting and catering professionals will facilitate all the arrangements and ensure that every event you plan with us is a complete success.
Star Rating:
Local Attractions:
· Dunkin Donuts Center · Providence Place Mall · Trinity Repertory Theatre · Rhode Island Convention Center · Providence Performing Arts Center · Waterplace Park and Riverwalk · Arcade Mall · Historic East Side · Brown University · Rhode Island School of
May 17, 2013
Thomas P, Southington, Connecticut | Trip type: Business
Booked this hotel in conjunction with a conference I was attending. Upon checking in, found the thermostat was not functioning. When I tried to call the front desk, discovered the...
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Booked this hotel in conjunction with a conference I was attending. Upon checking in, found the thermostat was not functioning. When I tried to call the front desk, discovered the phone did not work. The phone was replaced with a working phone, but the thermostat never functioned correctly for my entire stay. First night found pubic hairs in my bed sheet. Then discovered the hand towel I had been using had a pink stain (lipstick?). I reported this to the front desk the following morning. The manager in duty did not offer an apology...referred me to housekeeping (she was completely ambivalent and gave me the "not my job" routine). I asked for my room to be completely cleaned within the hour and was told it would be. Went back an hour and a half later and nothing had been done. Spoke with the director of housekeeping, who assured me the room would be cleaned within 30 minutes. It took another two hours.
Wifi did not work correctly for my entire stay. Two one-hour long visits from "engineering" (really untrained maintenance) determined the issue was with my room modem. One would think the fix would be to simply swap the modem, but they could not do so, as their local Internet service provider would not provide service without a serial number of the new modem, and it was after hours.
Finally, there was a grade school cheerleader competition in town at the same time as my conference. Instead of placing me with other conference attendees, they put me in the block of cheerleaders. Needless to say, there was no rest for this business traveler.
Was told I'd be provided a gift certificate for my troubles upon checkout. When I checked out, I was told this was not ready and would be mailed to me. Two weeks later and am still waiting...at this point, I don't care since I would never stay here again anyway. « less
“Loud humming noise all night, request NOT to be near elevator.”
May 13, 2013
kb121275, Colonie, New York | Trip type: Business
We were in town for a convention, this hotel was on the list of places to stay. Check-in was fast, wait for elevator was not. We were on the 23rd...
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We were in town for a convention, this hotel was on the list of places to stay. Check-in was fast, wait for elevator was not. We were on the 23rd floor and it was a very long wait! Room was nice, bed sheet had a stain, we placed it on the floor. Bathroom was clean, should install a fan for when the shower is used. We ordered room service, and received our food very fast, the prices were average. When it was time for bed (1am), there was some activity in the halls , but it ceased. All night however there was a humming noise, it was the elevator, we were about 4 doors away and you could hear it though the air vent. I did see another customer on here complain about it, and they were told they were not sure what the noise was. I'm telling you it was the elevator! Check out was quick and easy, valet was great. You should NOT charge for wifi!!!! I was a little upset after paying over 200.00 for my room and I couldn't use my iPad !!! « less
Read management response to this review.
Management response from Christopher Garcia, Manager
Thank you for taking the time to review your experience at our hotel on TripAdvisor. It was disappointing for us to read that your stay at the Omni Providence did not meet your expectations. We have are addressing your concerns and comments. A full property renovation is set to begin in early 2014. Thank you again for your feedback and we hope for a future opportunity to serve you.
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“Awful welcome and no gym access”
May 12, 2013
gregcmorley, Hong Kong | Trip type: Business
I arrived at the hotel after a long trip to find the hotel gym shuts at 7 PM on Sundays. When I inquired as to the availibility of other gyms...
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I arrived at the hotel after a long trip to find the hotel gym shuts at 7 PM on Sundays. When I inquired as to the availibility of other gyms that would be open, I was transferred to the Biltmore which kindly advised me that they have 24 hour gym acccess but only for guests. When I called back to the front desk to ask for other options, the hostess curtly said there were none. I asked if someone could open the gym for me to use a cardio machine and she said not possible. Having had enough of my quesitons, which I can only guess were bothering her, she asked, "Is that all sir?" What a terrible way to care for a guest. I had booked two more stays at Omni whihc I am now chancelling for other better service options in Providence. « less
Read management response to this review.
Management response from Christopher Garcia, Manager
Thank you for reviewing your experience at our hotel at TripAdvisor. We are disappointed to read about the miscommunication at the Front Desk regarding the Fitness Center. If you return please let us know if you have any concerns so that we may immediately address them. Thank you again for your feedback and we hope for a future opportunity to serve you.
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“Great location and excellent service”
May 12, 2013
jop2map, Boston | Trip type: Family
We stayed here recently in a bloc of rooms reserved for a family funeral weekend. The location is excellent, as is the professionalism and friendliness of the staff. We had...
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We stayed here recently in a bloc of rooms reserved for a family funeral weekend. The location is excellent, as is the professionalism and friendliness of the staff. We had a corner room that was spacious and very comfortable. The bathroom was fine, and I was pleased to note that in the tub shower there was a discrete hold bar and a non skid surface in the tub. I mention this because the main competition hotel in this luxury class in Providence does not have these safety features. My only quibble is that you must read your checkout bill carefully. There were several mistakes on ours, such as double charging for valet parking. Also, the wifi is not free, and if you have both an IPad and smart phone, you pay the daily fee of nearly $10 for each! So, while the room rates are reasonable for a fine hotel, there are unreasonable and picky costs that they should rethink. « less
“Nice hotel until bedtime. Too noisy late night for my taste.”
May 10, 2013
Jerry N, Louisville, Kentucky | Trip type: Business
The hotel in itself is a very nice place. Decent accommodations for the price/location and friendly service. However, every night in our room there was a constant "noise" (almost a...
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The hotel in itself is a very nice place. Decent accommodations for the price/location and friendly service. However, every night in our room there was a constant "noise" (almost a drumming sound) that reverberated through the bed that made it difficult to sleep. I was there over a week on business and the noise was there all week long. Hotel staff could explain what it was nor did they offer any remedy. If it weren't for this I would have gave them 4 stars instead of 3. « less
Read management response to this review.
Management response from Christopher Garcia, Manager
Thank you for reviewing your experience at our hotel at TripAdvisor. It was disappointing for us to read that your stay at the Omni Providence did not meet your expectations. If you return please let us know if you have any concerns so that we may immediately address them. Thank you again for your feedback and we hope for a future opportunity to serve you.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Premium bedding and blackout drapes/curtains help ensure a restful night. The video-game console and pay movies are offered for your entertainment. A coffee/tea maker is provided while a refrigerator can be requested. You will have a shower/tub combination, as well as bathrobes, complimentary toiletries, and a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Accessible Deluxe Room with Roll in Shower King Bed
One King Bed
Premium bedding and blackout drapes/curtains help ensure a restful night. The video-game console and pay movies are offered for your entertainment. A coffee/tea maker is provided while a refrigerator can be requested. You will have a shower/tub combination, as well as bathrobes, complimentary toiletries, and a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Deluxe, Two Double Beds, Accessible
Two Double Beds
Premium bedding and blackout drapes/curtains help ensure a restful night. The video-game console and pay movies are offered for your entertainment. A coffee/tea maker is provided while a refrigerator can be requested. You will have a shower/tub combination, as well as bathrobes, complimentary toiletries, and a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Deluxe Two Doubles
Two Double Beds
Premium bedding and blackout drapes/curtains help ensure a restful night. The video-game console and pay movies are offered for your entertainment. A coffee/tea maker is provided while a refrigerator can be requested. You will have a shower/tub combination, as well as bathrobes, complimentary toiletries, and a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Deluxe, One King Bed
One King Bed
Premium bedding and blackout drapes/curtains help ensure a restful night. The video-game console and pay movies are offered for your entertainment. A coffee/tea maker is provided while a refrigerator can be requested. You will have a shower/tub combination, as well as bathrobes, complimentary toiletries, and a hair dryer. A safe, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Amenities - Omni Providence Hotel
Air conditioning
Alarm clock
ATM
Baggage storage facilities
Breakfast in room
Central location
Charge for early check out
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Dinner available
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Garage
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Ironing facilities
Licensed bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Office in room available
Pets allowed
Private bathroom in room
Private car parking
Radio in room
Restaurant
24 hours room service
Safe in rooms
Self controlled heating/cooling system
Shop
Shower
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
TV - Free Cable
Travellers cheques accepted
Valet Parking
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Airport & Shuttle Information - Omni Providence Hotel
TF Green Airport
9 Miles from hotel
Shuttle $11.00 each way
Airport Shuttle? Sorry, no airport shuttle available.
Testimonials: Why use Hotel Planner?
"It was great. I ended up booking my meeting with the best bid, that I wouldn't have received if it wasn't for you." C.C. - New York City, NY
"The ease of finding what I was looking for was excellent. My customer service representative was very helpful. In the future if I have a need for this type of service, I would come back." J.W. - Baltimore, MD
Previously Known As: The Westin Providence, Westin Providence
Based on 70 traveler reviews 
Value
“Awful experience”
“Loud humming noise all night, request NOT to be near elevator.”