“Close to Fairfield Glade & expressway, poor internet, not many restaurants nearby”
May 8, 2013
sofa529, Elgin, Illinois | Trip type: Couples
We stayed at this hotel in April 2013 for 5 nights. We had a room with a king bed. It had 2 chairs & a desk. There is a fitness...
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We stayed at this hotel in April 2013 for 5 nights. We had a room with a king bed. It had 2 chairs & a desk. There is a fitness room and pool but we didn't use them. Free hot breakfast buffet. We had a lot of trouble with the internet. It would say we were connected but then still give us problems. This happened frequently each day.
We had only one other problem. It was our vacation so we slept late and put the Do Not Disturb sign out until after we got back from breakfast and we were ready to leave for the day's outings. It was 10:30 am when we left the first morning there. When we got back later in the day we found that they hadn't cleaned our room. I called the front desk and the manager answered the phone. She said that the maids indicated that they checked our room twice and the Do Not Disturb sign was out. She said that housekeeping left at 12:30. I said we left at 10:30 am and they should have cleaned our room after that. I said we needed clean towels. She said we could have towels but she wouldn't bring them to us because she was the only one at the desk. I couldn't believe it because at other times the front desk had a sign that said "Back in a few minutes". The rest of the staff was friendly and would ask how our trip was going. Every time I mentioned about the room not being cleaned the person would reply "housekeeping indicated that they checked your room twice and the Do Not Disturb sign was out". Yeah, they checked twice but really early. I would always reply that they must have looked before 10 am and shouldn't have left for the day without looking one more time. Housekeeping obviously wanted to make themselves look good and told their story to everyone on the staff. So I guess you cannot leave the Do Not Disturb sign out after 9 am or they may not clean your room.
There are only a couple restaurants nearby. FYI, the restaurant across the street is expensive and the food we got wasn't good. We had better luck going into Crossville and finding restaurants between the expressway and downtown Crossville. « less
Read management response to this review.
Management response from GeneralManagerTN310, General Manager
Thank you so much for your review, I am delighted you had a good stay with us.
I am concerned you had an issue on one day of your 5 night stay with us regarding the DND sign, I sincerely apologize that on that day your room was not done, I have spoken to housekeeping staff and we have implemented a time log on our housekeeping sheets. I thank you so much for your review, this will help us improve our service going forward, We take all reviews both positive and negative extremely seriously and we always aim to improve in any areas where the guest had a small issue.
We hope you make it back to see us in the near future and we would be delighted to offer an upgrade to our deluxe hot tub room to ensure you have a wonderful stay with us.
Kind regards
Suzanne Moffat (General Manager)
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“Very helpful staff!”
Apr 20, 2013
ClaudiaB, Pawleys Island, South Carolina | Trip type: Couples
My husband and I spent one night at this hotel while traveling from South Carolina. Because I have severe allergies we often ask to check the room first to make...
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My husband and I spent one night at this hotel while traveling from South Carolina. Because I have severe allergies we often ask to check the room first to make sure that there are no scents that might bother me (room deodorizers, etc). The desk clerk immediately suggested a room that they have used before for people with allergy issues and took us to inspect it.
The room was a nice size with two queen beds, sofa and armchair. The hotel was very quiet - we heard no noise from hallways or other rooms. Everything was very clean! Clearly this is a well-managed hotel. « less
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Management response from GeneralManagerTN310, General Manager
Thank you so much for your wonderful review. We are delighted you had a good stay with us, we pride ourselves on our clean. comfortable and friendly hotel and I am so thrilled you found this to be the case. I have shared your review with our staff.
Thank you again for taking the time share your views, I do hope you come back to see us very soon and we promise to take good care of you.
Kind regards
Suzanne Moffat - General Manager
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“An Oasis Near Big South Fork Recreation Area”
Mar 12, 2013
PriusGirl
Nice big room with coach, chair, nice linens, eco-friendly, indoor pool and hot tub, exercise room, coffee and cookies in lobby, and breakfast bar. All for $89 with AAA!.
Across...
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Nice big room with coach, chair, nice linens, eco-friendly, indoor pool and hot tub, exercise room, coffee and cookies in lobby, and breakfast bar. All for $89 with AAA!. Across the street is The Beass Lantern Winery with tasting room and restaurant. « less
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Management response from GeneralManagerTN310, General Manager
Thank you so much for your wonderful review of our hotel, we are delighted you enjoyed your stay with us. We take great pride in our hotel - We won Choice's Gold Award for the 8th year running again this year and also Crossville Best Hotel 2013 Award !!
Come back and see us and we will have the coffee and fresh baked cookies waiting for you.
Thank you again for your wonderful comments!
Suzanne Moffat (General Manager)
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“Great hotel, awesome beds!”
Mar 12, 2013
lanitah, Hermitage, Tennessee | Trip type: Family
My mom and I stayed here while on a girls' weekend in Crossville. We have nothing but good to say about this hotel! Everything was super clean. We got a...
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My mom and I stayed here while on a girls' weekend in Crossville. We have nothing but good to say about this hotel! Everything was super clean. We got a better rate (thanks to AAA) than was advertised online. Our room was HUGE. The beds are especially fine--pillow top mattress, lots of pillows, great linens. Refrigerator is larger than most mini-fridges in hotels. We had the pool and hot tub to ourselves on the second night, and both were perfectly clean and refreshing. Friendly check-in staff. « less
Read management response to this review.
Management response from GeneralManagerTN310, General Manager
Thank You so much!!
Your review is amazing; we are all so delighted you had a fabulous stay with us. It is always so fantastic when people share their experiences. Come back soon and see us and I guarantee you will be impressed with some new updates.
Since your recent visit our fitness center has completely been revamped, new flooring, wall coverings, new hardware - it looks even better than before!!
We also will be introducing a new guest marketplace! This will be in place in a few days’ time.
I'm excited to welcome you all back - thank you again for the wonderful review, we all really appreciate you.
Regards
Suzanne Moffat (General Manager)
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“Clean hotel and friendly staff”
Nov 15, 2012
Jeff840, Madison, Alabama | Trip type: Family
The hotel was very clean, the bed very comfortable and the staff was helpful. Not much in this area for food choices beyond a couple of fast food places and...
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The hotel was very clean, the bed very comfortable and the staff was helpful. Not much in this area for food choices beyond a couple of fast food places and a mexican restaurant. When in this area I would stay at this hotel again since there are not lot of hotel choices in the area. Was on a trip to Fall Creek Falls and the falls is only a short drive from the hotel. I would recommend the hotel if you are taking a overnight trip to the falls. « less
Read management response to this review.
Management response from GeneralManagerTN310, General Manager
Dear Jeff,
Thank you for your wonderful review of our property recently, we all greatly appreciate you taking time out to share your positive experience and I will be sure to share this with my staff.
I wanted to let you know we have been working hard to provide more food options for our guests and am delighted to let you know that we have teamed up with Ruby Tuesdays' in town to now offer room delivery service!! We have also produced a detailed food guide to good restaurants in the area.
Thank you again for your very kind and informative review, we hope to see you soon on your next trip to see Fall Creek Falls.
Many thanks
Suzanne Moffat General Manager
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Check In:
3:00
Check Out:
11:00
Year of Last Renovation:
2000
Floors:
3
Rooms:
60
Non Smoking Rooms:
53
Handicap Rooms:
Suites:
60
Meeting Rooms:
0
Policies / Expenses
Cancellation: 4PM DAY OF ARRIVAL
Nightly Parking:
0.00
Total Taxes:
14.50%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
Room Types - Comfort Suites
Suite, One King and One Sofa Bed, Accessible
One King and One Sofa Bed
Complimentary wired and wireless Internet access keeps you connected, and satellite channels are offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. Bathroom amenities include a hair dryer. A desk, a wake-up call service, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Suite King Non Smoking
One King Bed
Complimentary wired and wireless Internet access keeps you connected, and satellite channels are offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. Bathroom amenities include a hair dryer. A desk, a wake-up call service, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Suite 2 Queens Non Smoking
Two Queen Beds
Complimentary wired and wireless Internet access keeps you connected, and satellite channels are offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. Bathroom amenities include a hair dryer. A desk, a wake-up call service, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Suite King Non Smoking Sofabed
Two Queen Beds or
One Sleeper Sofa Bed
Complimentary wired and wireless Internet access keeps you connected, and satellite channels are offered for your entertainment. A coffee/tea maker, a microwave, and a refrigerator are provided. Bathroom amenities include a hair dryer. A desk, a wake-up call service, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Amenities - Comfort Suites
Air conditioning
Alarm clock
Complimentary breakfast
Complimentary newspaper
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health centre
Free local calls
Hairdryer available
Handicap accessible
Ice Maker
Internet - wireless
Internet - ethernet
Ironing facilities
Jacuzzi
Laundry facilities
Non-smoking rooms
24 hours opened
Office or business center
Radio in room
Refrigerator
Swimming pool - indoor
Tea and coffee making facilities
Telephone in all rooms
Television
VCR or VCP
Pet Friendly?
Sorry, pets are not allowed.
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Based on 57 traveler reviews 
Value
“Close to Fairfield Glade & expressway, poor internet, not many restaurants nearby”
“Very helpful staff!”
Suite, One King and One Sofa Bed, Accessible
Suite 2 Queens Non Smoking 