Overall Score2.0/ 5
My family stayed here for a week. We arrived on a Sunday and left the following Sunday. The front desk staff had great customer service. The hotel itself was okay. The online pictures are much nicer than the actual facility. The lobby area is nice. As a compliment, I appreciate the fact that they have a laundry room on site. We were there for a week long baseball tournament and the laundry room came in handy. Also, my kids really enjoyed the pool area. Can't go wrong with a clean pool for kids. The room itself was mediocre. The room had a weird, old, stale smell to it. My major complaint was housekeeping. The entire week we stayed there, our linens were changed once, the floor was barely vacuumed and the bathroom was not cleaned at all! What a great disappointment to return to the hotel room to find it in the same condition we left it. We even tried to help out by moving all of our luggage to one corner of the room and placed all the towels onto the bathroom floor. Beds were not made, sand from the beach was still on the floor, all dirty towels were still on the floor. I did not want my children walking around the room without their socks on. I would have rather paid a few hundred dollars more to stay closer to the beach to have better service. Overall, I don't think we would stay there again. We traveled 12 hours from Texas to get there and I was not pleased with the service. My suggestion would be to hire new housekeepers.
Verified Review, stayed from Mon Jun 23 to Sun Jun 29 2014 at a $159.00 average nightly rate.