Imagine a resort experience that brings to life the best of the Sunshine State.
All of the spirit.
All of the excitement.
All of the adventure.
All under one roof.
Few other places can summon such an immediate response as the atrium of Gaylord Palms™ Resort & Convention Center. You’ll be awestruck by the resort’s signature glass dome, where the Florida experience is showcased in all its glory — from the history and old-world charm of St. Augustine to the colorful and festive island spirit of Key West, to the mysterious waters and cypress of the Everglades.
Set in the style and grandeur of a turn-of-the-century Florida mansion, Gaylord Palms™ Resort & Convention Center offers:
Four acres of themed experiences under glass, including innovative restaurants, fascinating shops and live entertainment.
A top-notch guest experience, with all of the services and amenities you’d expect from a world-class resort hotel and convention center.
State-of-the-art and expansive convention, meeting, and exhibition space, designed with the meeting planner in mind.
The most prestigious spa in Central Florida, a leading-edge fitness and health facility, and a championship golf course at Falcon's Fire.
Special activities for children including the La Petite Academy® Kids Station, only 5 minutes away from the main gates of Disney, offering daily activities.
All while delivering a truly unique and exciting Florida experience unlike anything that has ever been seen before.
Hotel Reviews for Gaylord Palms Resort & Convention Center
4.0out of 5Based on 1638 guest reviews, Very Good
Based on 1,748 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
783
Very Good
520
Average
231
Poor
139
Terrible
75
Most Recent Traveler Reviews:
“Beautiful....BUT.......Pricey”
May 21, 2013
FinsFan69, Warner Robins, Georgia | Trip type: Family
This is a very beautiful hotel. But be prepared to pay for it. The grounds are pretty but huge. Because of this you will be walking a large amount unless...
more »
This is a very beautiful hotel. But be prepared to pay for it. The grounds are pretty but huge. Because of this you will be walking a large amount unless your close to the main building. The rooms are large, and spacious. The Wi-Fi works on and off. There are vans that take you to the parks, but check the hours on these. they dont travel as often as the on property hotels. And you are at the mercy of their mechanical issues, not having the fleet that the property hotels do. Charging for parking is a rip off here. You are already staying on their property and paying the price. Now they go and charge you up to $40 a day just to park there. that in itself is a ripoff, and makes me want to look elsewhere. The star rating I gave it was just for the hotel itself. Would I stay here again. I dont think so. You can find something cheaper out there and just as good. « less
“Awesome resort”
May 20, 2013
Kris B, Hamburg, Wisconsin, United States | Trip type: Friends getaway
Loved this resort. Front desk was going to put us on first floor view of the parking lot. We didn't like that being two women, so we asked for a...
more »
Loved this resort. Front desk was going to put us on first floor view of the parking lot. We didn't like that being two women, so we asked for a room higher up and toward the atrium. The lady at front desk looked again and we were put on the 7th floor facing the atrium. Beautiful view. Try asking for one of these rooms very much worth it. Only down fall was on Friday and Sat. nights it got loud down there even being on the 7th floor we could here noise down there. Should be a quiet time. The beds were great, housekeeping does a good job. Food in resort was pricey. One of the coffee shops has a huge cinnamon roll for a small price best value in resort. We stayed in the Everglades section which had a glass elevator, ride it even if your room is not in that section. We even had a balcony that we sat out on every chance we got. I really did enjoy staying here and loved everything about it. « less
“Worth every penny”
May 20, 2013
Ternishia
This was my first time staying here, it was pricey but so worth it. When we checked in we asked to upgrade our room, and Teri Jo gave us a...
more »
This was my first time staying here, it was pricey but so worth it. When we checked in we asked to upgrade our room, and Teri Jo gave us a complimentary upgrade with a atrium view. It was perfect even so I stayed an additional night. « less
“Great Resort, but be prepared to pay fees, fees, fees.”
May 20, 2013
HolaGatitos, Gainesville, FL | Trip type: Couples
As most have mentioned, the resort itself is incredible. For a Floridian it really does capture many areas of Florida: St. Augustine, Key West, and the Everglades. The theming of...
more »
As most have mentioned, the resort itself is incredible. For a Floridian it really does capture many areas of Florida: St. Augustine, Key West, and the Everglades. The theming of the atrium is truly terrific. So, if its raining and the amusement parks don't sound like a great idea, hang around the public spaces. The property is also a short drive from the Disney entrance. Now, if you select this property be sure to get a great rate as you will pay $18 to self park (!) or $24 to Valet. On top of that there is a $20 a night resort fee (not sure what that gets you).
The rooms are fine, but nothing terribly special and the beds may be uncomfortable for many. If you can get a balcony facing the atrium that is a great plus and the really nice guy at the desk gave us this upgrade.
As for the restaurants, as others have noted they are expensive and service is spotty at best and, at least at the sports bar/restaurant can be down right rude, unapologetically so (they bring wrong drink orders in under $20 minutes, and in another 20 minutes you might find a server who can fix this, but..and this is great, you may be charged for the wrong drinks as well as the ones you ordered!---guess the resort fee doesn't include courtesy or decent service.)
All in all a beautiful place, amazing public spaces, but eat elsewhere and save a ton of money. The only problem is elsewhere can be a good drive and since self-parking is somewhere in the netherlands of the property it can be a frustrating experience. « less
“Great Hotel!!”
May 20, 2013
DRF1165, Pittsburgh, Pennsylvania | Trip type: Family
We loved it here and would return but I would not recommend if you are planning a Disney trip without a rental car and counting on their shuttle service to...
more »
We loved it here and would return but I would not recommend if you are planning a Disney trip without a rental car and counting on their shuttle service to get you there, it just didn't run frequently enough. We did have a rental car but the $18!! plus tax parking fee per day is the reason I cannot give this hotel a 5 star review. Room is nicely decorated but not high end. Bed was comfortable but I did not like the sheets. We had a small balcony overlooking the atrium which was nice. We had a very good and very expensive meal at the steak house, a decent meal at the Key West restaurant. My son enjoyed the nachos and wings at the sports bar/restaurant Wreckers. We had an expensive but good buffet breakfast at Villa de Flora with Shrek and Fiona. We enjoyed the pool area but it did get very crowded on the weekend and they could use a few more staff walking around to order food/drinks from. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Room Types - Gaylord Palms Resort & Convention Center
Atrium View Room, Balcony
One King Bed or
Two Queen Beds
The flat-screen TVs offers pay movies, and the CD player makes it easy to listen to your own music. Request an in-room massage. A coffee/tea maker and a refrigerator are supplied. You will have designer toiletries, a hair dryer, and a makeup/shaving mirror. A ceiling fan, complimentary bottled water, and a laptop-compatible safe are among the conveniences offered. This room is Non-Smoking.
Emerald Bay with Atrium View, Balcony
One King Bed or
Two Queen Beds
The flat-screen TVs offers pay movies, and the CD player makes it easy to listen to your own music. Request an in-room massage. A coffee/tea maker and a refrigerator are supplied. You will have designer toiletries, a hair dryer, and a makeup/shaving mirror. A ceiling fan, complimentary bottled water, and a laptop-compatible safe are among the conveniences offered. This room is Non-Smoking.
Florida Room
One King Bed or
Two Queen Beds
The flat-screen TVs offers pay movies, and the CD player makes it easy to listen to your own music. Request an in-room massage. A coffee/tea maker and a refrigerator are supplied. You will have designer toiletries, a hair dryer, and a makeup/shaving mirror. A ceiling fan, complimentary bottled water, and a laptop-compatible safe are among the conveniences offered. This room is Non-Smoking.
Emerald Bay Room
One King Bed or
Two Queen Beds
The flat-screen TVs offers pay movies, and the CD player makes it easy to listen to your own music. Request an in-room massage. A coffee/tea maker and a refrigerator are supplied. You will have designer toiletries, a hair dryer, and a makeup/shaving mirror. A ceiling fan, complimentary bottled water, and a laptop-compatible safe are among the conveniences offered. This room is Non-Smoking.
Amenities - Gaylord Palms Resort & Convention Center
Air conditioning
Airport Shuttle
Alarm clock
ATM
Baggage storage facilities
Breakfast in room
Car rental
Central location
Charge for early check out
Child facilities
Clothes drying
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Currency exchange
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health centre
Games room
Hairdryer available
Hair dresser
Handicap accessible
Central heating
Ice Maker
Internet - ethernet
Ironing facilities
Jacuzzi
Laundry facilities
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Private car parking
Quiet location
Radio in room
Refrigerator
Restaurant
24 hours room service
Safe in rooms
Sauna
Self controlled heating/cooling system
Shop
Shower
Swimming pool - outdoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Terrace
Travellers cheques accepted
TV room
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Gaylord Palms Resort & Convention Center
Driving Directions
Whether you are in the state or not, we want you to get here as fast as possible. Driving directions are provided below for in and out-of-state travelers.
Within Florida
North Florida I-95 South (Jacksonville)
I-95 South / I-4 West / Exit 65 Osceola Parkway East / Gaylord Palms on Right
North Florida I-75 South (Tallahassee)
I-75 South / Florida Turnpike South / I-4 West / Exit 65 Osceola Parkway East / Gaylord Palms on Right
West Florida I-4 East (Tampa/St. Petersburg)
I-4 East / Exit 65 Osceola Parkway East / Gaylord Palms on Right
East Florida I-4 West (Daytona)
I-4 West / Exit 65 Osceola Parkway East / Gaylord Palms on Right
South Florida I-95 North (Ft. Lauderdale/Miami)
I-95 North / Florida Turnpike North / Osceola Parkway West / Gaylord Palms on Left
Orlando International Airport
417 South / Exit 3 Osceola Parkway West / Gaylord Palms on Left
Airport Shuttle? Yes! There is an airport shuttle.
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Based on 1,748 traveler reviews 
Value
Rooms
Cleanliness
“Awesome resort”
“Great Resort, but be prepared to pay fees, fees, fees.”
Atrium View Room, Balcony