“Perfectly reasonable for a couple of nights pre-cruise”
May 16, 2013
geosu, Rochester, United Kingdom | Trip type: Couples
Stayed 2 nights pre-cruise and found this hotel alright, nothing special but nothing wrong with it either. I found the reception staff very helpful. Room was okay, tv had BBC...
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Stayed 2 nights pre-cruise and found this hotel alright, nothing special but nothing wrong with it either. I found the reception staff very helpful. Room was okay, tv had BBC english channel only (or that was all I could find). Breakfast was included and was fine, lots of choice. Coffee was a bit rank though!
I didn't mind the location. I wasn't really concerned by previous reviewers' low-brow description of the area as you should take precautions wherever you are, but in the end I didn't find the area as run down as described. It's a few minutes walk to the underground (my quite grand description for a train that only has a few stops), which takes you into town in a few minutes for a very reasonable price. You can walk into town within about 20 minutes, and it's all flat to get to the main port entrance so not a drama.
There is a shopping centre/ferry terminal across the road which also has a nice bar which serves cicchetti with your beer. We didn't eat in the hotel because there are plenty of nice places to eat within walking distance.
Taxi from the airport was 40 euros but think this was so expensive because it was a bank holiday.
We'd probably stay here again because the town is easy to get to, but far enough away that there's little noise. « less
“Nothing much to claim”
May 13, 2013
R G, Dubai, United Arab Emirates | Trip type: Business
Not in a good location. Opposite to the ferry terminal. Good only if you have some business in that area. Not much choice of restaurants nearby. Unfortunately there was an...
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Not in a good location. Opposite to the ferry terminal. Good only if you have some business in that area. Not much choice of restaurants nearby. Unfortunately there was an accident in the port during the days I had stayed. « less
Went to this hotel with two other couples.Stayed for two nights, on the second night they changed our rooms for no apparent reason. Our other friends got put in a...
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Went to this hotel with two other couples.Stayed for two nights, on the second night they changed our rooms for no apparent reason. Our other friends got put in a handicap room. The staff is not polite, not helpful. This hotel is full which makes me wonder why!!! Location is in a terrible neighbourhood,not in the centre and the car parking space is awful located in another area. Only positive thing is that the rooms are ok as well as the bed. Not recommended. « less
Read management response to this review.
Management response from IHGCare, Guest Relations Manager
Dear MaryellenNas,
Thank you for taking the time to express your thoughts and concerns. We would like to apologize for the overall issues you had during your stay and any inconvenience you may have experienced. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. I have sent you a private message to obtain some additional details. Thank you for staying and we look forward to hearing from you soon.
The Holiday Inn Genoa City is a modern hotel just outside the old city and directly across from the Ferry Terminal at the main port. Although it's easy enough to...
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The Holiday Inn Genoa City is a modern hotel just outside the old city and directly across from the Ferry Terminal at the main port. Although it's easy enough to have the front desk call a taxi to take you to the old city (start at Piazza Ferrari and work your way outward in a spiral), it's also enjoyable to walk to the old city along the curving sidewalk in front of the hotel for 15 minutes (or less depending on your pace), with a stop along the way at the old Palazzo Ducale (the old palace of Andrea Doria and its interesting gardens and museum. So although the location is not perfect, it's good enough.
The rooms are modern and well appointed. There were extra towels, lots of shower gels, shampoo, extra pillows, a well lit bathroom mirror, and (most important) very comfortable mattresses. All the rooms have double-glazed, tinted, well sealed window units. Only the tiniest amount of outside city sounds penetrate, so the rooms are quiet and the sun won't blind you in the morning.
The restaurant can be somewhat busy in the evening, so make a reservation. The breakfast is a buffet style affair with a large selection of good quality food. Get to breakfast early, because if the hotel has a relatively full house, the middle period 8AM-9AM can be so crowded that you end up sharing a table with strangers. I don't mind that at all, but some travel mates end up being separated.
Staff during our stay were courteous, efficient, well informed and have a direct line to the taxi services. We never waited more than a two minutes (!?) for a taxi. We spent two nights in Genoa and had to leave absurdly early to catch a 5:30 AM train to Milan. Wake up calls were exactly on time and the front desk had a taxi waiting to take us to Genoa Principe in good order. A good stay in a terrific, old city. « less
“Worst service ever”
Apr 28, 2013
Ajka_Matijevic, Tivat | Trip type: Business
When my company booked this hotel to stay at for 7 days on business purpose I was very satisfied as my husband and I stayed last year at Holiday Inn...
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When my company booked this hotel to stay at for 7 days on business purpose I was very satisfied as my husband and I stayed last year at Holiday Inn for 1 night and rooms where really clean and good size. Location of hotel is not finest unless you are joining cruise ship;it is far from city and it is definitely not friendly area but that didn't bother me as I expected that service will be fine. Unfortunately,I have quickly learned that hotel's service is abosolutely horrible. I am a vegan and I requested a fruit smoothie for breakfast and at the dinning room staff told me that I can only get whatever is at the buffet. Selection of fresh fruits was limited to several apples and pears and all other food was not acceptable to me. I have asked at the Guest relations if I can order smoothie of banana, spinach and pineapple for tommorow and they had to call kitchen to ask for that. Answer was that chef is not available at the moment and that they will let me know is it possible to get spinach for the breakfast (as it is unusuall request).Unbelieveable; decision making line is ridiculous and staff is undertrained and not very polite; I felt horrible for asking for this kind of favor. It takes only 35 seconds to put banana,pineapple and raw spinach at food processor and make a smoothie. Finally, 12 hours later, at 9pm I have got a phonecall and lady is telling me that they can provide pineapple and spinach but bananas are unavailable at the hotel. Seriously, there is a supermarket just accros the street;for my guests I would go and get bananas. What is wrong with this place?? In addtion to this, I was told that they will charge me additional 6 Euros for this breakfast regardless that I have already paid breakfast with my room. What a huge disappointment. « less
Read management response to this review.
Management response from IHGCare, Guest Relations Manager
Dear Ajka_Matijevic,
Thank you for taking the time to complete a review on your stay. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please allow me to apologize for the inconvenience and negative impression you may have had with the poor service you received. Rest assured that your comments will be reviewed by our team and take actions accordingly. We hope that you will give us another opportunity to pamper you and provide you with exceptional service.
Sincerely,
Karen C Case Manager IHGCare
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: groups: 15 days prior to arrival: 30% night penalty.
from 14 to 7 days prior to arrival: 60% penalty;
from 6 day 100% penalty.
Nightly Parking:
12
Typical Group Deposit:
30%
Total Taxes:
0.00%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
City Tax:
2.00 Per Person (per day)
Room Types - Holiday Inn Genoa City
Standard, One Queen Bed, Non-Smoking
One Queen Bed
Wireless Internet access (surcharge) keeps you connected, and satellite channels are offered for your entertainment. You can request an in-room massage. A minibar is provided. The private bathroom has a bathtub or shower, as well as complimentary toiletries, a hair dryer, and a bidet. A safe, a desk, and soundproofing are among the conveniences offered. This room is Non-Smoking.
Deluxe
One King Bed
This room measures 258 square feet (24 square meters). Wireless Internet access (surcharge) keeps you connected, and satellite channels are offered for your entertainment. You can request an in-room massage. A minibar is provided. The private bathroom has a bathtub or shower, as well as complimentary toiletries, a hair dryer, and a bidet. A safe, a desk, and soundproofing are among the conveniences offered. This room is Non-Smoking.
Junior Suite, One King and One Sofa Bed, Non-Smoking
One King and One Sofa Bed
This room measures 301 square feet (28 square meters). Wireless Internet access (surcharge) keeps you connected, and satellite channels are offered for your entertainment. You can request an in-room massage. A minibar is provided. The private bathroom has a bathtub or shower, as well as complimentary toiletries, a hair dryer, and a bidet. A safe, a desk, and soundproofing are among the conveniences offered. This room is Non-Smoking.
Standard
One Bed
This room measures 183 square feet (17 square meters). Wireless Internet access (surcharge) keeps you connected, and satellite channels are offered for your entertainment. You can request an in-room massage. A minibar is provided. The private bathroom has a bathtub or shower, as well as complimentary toiletries, a hair dryer, and a bidet. A safe, a desk, and soundproofing are among the conveniences offered. This room is Non-Smoking.
One Queen and One Sofa Bed, Non-Smoking
One Queen and One Sofa Bed
This room measures 204 square feet (19 square meters). Wireless Internet access (surcharge) keeps you connected, and satellite channels are offered for your entertainment. You can request an in-room massage. A minibar is provided. The private bathroom has a bathtub or shower, as well as complimentary toiletries, a hair dryer, and a bidet. A safe, a desk, and soundproofing are among the conveniences offered. This room is Non-Smoking.
Amenities - Holiday Inn Genoa City
Air conditioning
Alarm clock
ATM
Baggage storage facilities
Central location
Child facilities
Complimentary breakfast
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Diners Club
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health center
Hairdryer available
Handicap accessible
Central heating
Internet - wireless
Ironing facilities
Laundry facilities
Mini bar
Non-smoking rooms
24 hours opened
Pets allowed
Private bathroom in room
Private car parking
Radio in room
Refrigerator
Restaurant
Safe in rooms
Self controlled heating/cooling system
Shower
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
TV room
Pet Friendly?
Yes! Pets are allowed.
Show Pet Policypets are allowed free of charge. Not allowed in restaurant.
Testimonials: Why use Hotel Planner?
"Everything was satisfactory at the hotel. Leslie, their group sales coordinator did an excellent job taking care of our needs for billeting and hospitality facilities. Your web site is among my favorite sites and may, in fact, be used again next year for a possible reunion in our nation's capitol." R.R. - Southwest Florida
"I want to personally thank you for all of your help in planning this special event. I would like to extend to you a personal invitation to stop by the Marriott during our stay so I can thank you in person for helping me in planning." S.P. - Houston, TX
Based on 283 traveler reviews 
Value
Rooms
“Perfectly reasonable for a couple of nights pre-cruise”
“Poor-Not recommended”
“Worst service ever”