Come experience deluxe accommodations at Extended Stay Deluxe. Extended Stay Deluxe hotels feature all the amenities you need to live your life when you're on the road. No matter how long you will be staying with us, you are sure to enjoy our hotel suites, which feature plenty of room to relax, a fully-equipped kitchen with a full-size refrigerator, WiFi internet access, and ample workspace. In addition, DVD players and MP3-ready alarm clocks are standard in all rooms, and your morning will start off right with our grab and go breakfast bar. Groups traveling for extended stays will appreciate personalized voicemail and an on-site laundry facility. Extended Stay Deluxe Richmond - I-64 - West Broad Street is the ideal choice for groups traveling for business or pleasure. Many of our guests enjoy a visit to: Paramount Kings Dominion, Richmond International Raceway/Strawberry Hills Fairgrounds, Maymount Park, Colonial Downs.Short, Pump Towne Center, Richmond Convention center, Richmond Coliseum, or any of the other attractions in the Richmond area.
Star Rating:
Local Attractions:
Minutes form Short Pump, Innsbrook and Downtown Richmond
Hotel Reviews for Extended Stay America Richmond Glenside North
4.5out of 5Based on 38 guest reviews, Very Good
Based on 43 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
23
Very Good
10
Average
4
Poor
5
Terrible
1
Most Recent Traveler Reviews:
“Just Fair”
May 13, 2013
jcline82055, Roanoke, Virginia | Trip type: Family
My family and I stayed here overnight while attending the Richmond Symphony. Previous guests have commented on the sticky floors and they are right. This property needs a thorough cleaning...
more »
My family and I stayed here overnight while attending the Richmond Symphony. Previous guests have commented on the sticky floors and they are right. This property needs a thorough cleaning with products that don't leave a residue. The room itself, beyond the sticky floors, was acceptable. Everything worked. The staff was very nice and friendly, very helpful. Another problem was the presence of smoking on the non-smoking floor, as well as guests standing around the entrances smoking. There should be a smoking area designated and enforced that is away from entrances so that guests don't have to thread through the smokers and dirty ashtray urns at the entrances. The physical location of this property is rather nice, an office park I think, away from traffic and the strip on Broad but a quick entrance to I-64. There is a Bob Evans adjacent, a good family restaurant for a simple dinner/breakfast. Really, just clean it and it is decent. « less
My husband were on a 2-week vacation and went to Richmond to immerse ourselves in Civil War history. We had never stayed at an Extended Stay America, so thought we...
more »
My husband were on a 2-week vacation and went to Richmond to immerse ourselves in Civil War history. We had never stayed at an Extended Stay America, so thought we would try it out. The very bare bones is what you get. There is nothing interesting or comforting about this hotel. They have no ice machines in the place, so if you want ice, you must freeze it in the 2 ice cube trays in your refrigerator!
We stayed for 2 nights. We discovered that unless you are staying for a week or 10 days, you get no room cleaning, no trash emptied, and no clean towels!!!! You have to take your trash down to a large can in a "trash room" close to the elevators! I've never experienced a hotel like this, and guess I am used to Hilton Garden Inn or Holiday Inn Express, so this was not the place for us.
Breakfast bar had instant oatmeal you mix with water, a few packed muffins, a little fruit, and some kind of Quaker oatmeal bars. There was no milk or cream for coffee -- just packages of Coffeemate. I guess that since there is no milk on the breakfast bar, that is why they did not even have cereal!
Staff seemed incompetent. When we cheked in, the girl had failed to put paper in the printer, so we had to wait 15 minutes for a stack of other documents to print before we could do the "sign-in sheet". She was also busy on the phone with other customers, so this slowed down our check in. It seemed very disorganized also. Never again for us EVER! « less
Read management response to this review.
Management response from Property Manager, General Manager
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our amenities, like the in-room ice trays and grab and go breakfast, did not meet your expectations. Also, I apologize that it was not communicated to you during check-in that housekeeping could be added to your stay on a daily basis upon request for an additional, minimal fee. As this hotel’s manager, I can assure you that I have spoken to the staff about the messages we need to convey when guests arrive as well as am currently coaching them on how to streamline check-in.
I am grateful for the feedback you provided so we are able to continually improve our hotel. I invite you to contact me, at wbs@extendedstay.com, if you have any additional comments. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
« hide
“I have stayed in good Extended Stays, BUT NOT THIS ONE”
Apr 16, 2013
hundley, USA | Trip type: Family
Stayed here for 4 days from 4/11-4/16. Where do I begin? Or rather, where does the list end? I am a frequent traveler and with this price-point, I had the...
more »
Stayed here for 4 days from 4/11-4/16. Where do I begin? Or rather, where does the list end? I am a frequent traveler and with this price-point, I had the appropriate expectations. As a matter of fact, I stayed in an extended stay in the Meadowlands NJ area recently which was a positive experience, so I thought I might give it another try in a different city. What a mistake!
1. Swipe cards for doors NEVER worked. We had to ask for replacements every day. The staff must be used to it, becasue they just snicker and laugh if you ask them the problem.
2. The place is filthy. I am talking sticky floor, never take off your shoes sticky.
3. Housekeeping NEVER comes. Not even on the 3rd day, not even if you request it repeatedly.
4. Basic issues, such as no sheets for the sofa bed, no light bulbs in the lamps, etc. We had to call for these things.
5. Cutlery, dishes, and other kitchen items supplied were either incomplete or broken. We are a group of 2 adults and 2 children, and there were at MOST, three of any particular item (forks, spoons, glasses, cups, etc.).
6. Curtains, shower curtains are filthy and stained.
7. TV and remote did not work. We called it to their attention the 1st day. They said they would send someone the next day. Of course, it never happened.
8. The laundry room has many machines out of order and the supply machine (for detergent, etc.) was also out of order.
9. No inner privacy curtain on the windows. I was on the ground floor, and the air conditioner was blowing the curtain wide open (security and lack of privacy concern). I asked the front desk for paper clamps or clothes pins, or even safety pins from a sewing kit....ANYTHING to close the curtain, as we would have been exposed during the day (people would know when we were not there) and the entire night while we were sleeping by the parking lights outside, and the front desk staff was rude, not helpful and did not offer anything at all. As a matter of fact, my son was told to "just push it back on the air conditioning unit or turn your air conditioning off! I went to the front desk a and told them this was a security and safety issue and my family would not be sleeping by an exposed window like that every night. Finally, I had them give me the office stapler and I stapled the curtain shut!
10. Loose screws and bolts were found all over the floor (from the furniture?).
11. Paint and furniture is so knicked and chipped, it has not been updated in a forever.
12. All blankets and linens had holes in it.
The only positive thing about this hotel is on the 1st night, the staff did try and address our concerns, but this is obviously their training (the obligatory phone call to the room to make sure everything is ok, etc.), because after that, no one ever addressed any of our concerns or were responsive to anything we were asking for.
I cannot believe or explain the positive reviews from the others, except I think many of them must be fake, because this is a rundown property that is not properly maintained, and you should only stay here if you absolutely must be in this exact area (like us), but if I ever have to stay here again, I will explore other options in the area, even if the price is significantly higher, it would be absolutely worth it. « less
Read management response to this review.
Management response from Property Manager, General Manager
I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness and maintenance issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have addressed these issues with maintenance, housekeeping and the front desk to ensure your experience is not repeated.
We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at wbs@extendedstay.com. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
« hide
“sgbfairfax”
Mar 22, 2013
sgbfairfax, Fairfax, Virginia | Trip type: Business
I recently stayed the ESA property on March 19-20. It was based on traveller reviews and property manager response that made my decision for me. I asked for Latisha who...
more »
I recently stayed the ESA property on March 19-20. It was based on traveller reviews and property manager response that made my decision for me. I asked for Latisha who came highly recommended in the reviews. She was totally surprised that her name was mentioned more than once by other travellers. She, Handry, and Megan were a pleasant addition to my stay. All were very helpful and accommodating. The hotel was clean, the room comfortable, and the location of the property was well lit, spacious, and clean. I would stay at this location again. « less
“Latisha was wonderful!!!”
Feb 21, 2013
meme42grls
Wonderful staff!!! Always came through even the smallest things were attended to promptly. I will recommend to others. Made long lasting friendships and hope to return. Cinfratulations on making my...
more »
Wonderful staff!!! Always came through even the smallest things were attended to promptly. I will recommend to others. Made long lasting friendships and hope to return. Cinfratulations on making my stay pleasant!!! It's not easy being away from home. « less
Read management response to this review.
Management response from brish0213, Manager
Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.
Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
« hide
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Check In:
3:00 PM
Check Out:
11:00 PM
Year of Last Renovation:
2008
Floors:
3
Rooms:
82
Corridors:
All Rooms Have Interior Hallways
Non Smoking Rooms:
75
Handicap Rooms:
6
Suites:
82
Room Windows:
Windows Do Open
Cleaning Frequency:
Weekly
Dist. to Food/Bars:
On-site
Dist. to 24hr Restaurant:
1.0 Mi
Dist. to Nearest Gym:
3.0 Mi
Policies / Expenses
Cancellation: 6 PM Same Day
Total Taxes:
13.00%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
State Tax:
8.00%
City Tax:
5.00%
Additional Person Fee:
5.00 Per Person
Room Types - Extended Stay America Richmond Glenside North
Deluxe Studio One Queen Smoking
One Queen Bed
Complimentary wireless Internet access keeps you connected, and the flat-screen TVs offers free movies. The private kitchen is stocked with a full-sized refrigerator/freezer, a stovetop, and a microwave. The private bathroom has a shower/tub combination, as well as a hair dryer. A desk, an iron and ironing board, and a separate sitting area are among the conveniences offered. This room is Smoking.
Deluxe Studio One King Smoking
One King Bed
Complimentary wireless Internet access keeps you connected, and the flat-screen TVs offers free movies. The private kitchen is stocked with a full-sized refrigerator/freezer, a stovetop, and a microwave. The private bathroom has a shower/tub combination, as well as a hair dryer. A desk, an iron and ironing board, and a separate sitting area are among the conveniences offered. This room is Smoking.
Deluxe Studio One Queen Non Smoking
One Queen Bed
Complimentary wireless Internet access keeps you connected, and the flat-screen TVs offers free movies. The private kitchen is stocked with a full-sized refrigerator/freezer, a stovetop, and a microwave. The private bathroom has a shower/tub combination, as well as a hair dryer. A desk, an iron and ironing board, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
Deluxe Studio One King Non Smoking
One King Bed
Complimentary wireless Internet access keeps you connected, and the flat-screen TVs offers free movies. The private kitchen is stocked with a full-sized refrigerator/freezer, a stovetop, and a microwave. The private bathroom has a shower/tub combination, as well as a hair dryer. A desk, an iron and ironing board, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
Amenities - Extended Stay America Richmond Glenside North
Air conditioning
Alarm clock
Central location
Clothes drying
Complimentary breakfast
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
DVD Player
Electronic key card
Elevator
Express Check-Out
Fax available
Fitness and health center
Free local calls
Hairdryer available
Central heating
Internet - wireless
Ironing facilities
Kitchen facilities
Laundry facilities
Microwave in room
Non-smoking rooms
Office or business center
Office in room available
Pets allowed
Private bathroom in room
Private car parking
Quiet location
Radio in room
Refrigerator
Self controlled heating/cooling system
Shower
Swimming pool - outdoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Telephone - Free local calls
Television
TV - Free Cable
TV - Free Showtime
TV room
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Show Pet Policy$25 per day per pet not to exceed $150 per pet plus tax.
Airport & Shuttle Information - Extended Stay America Richmond Glenside North
RIC - 30 Minutes
Airport Shuttle? Sorry, no airport shuttle available.
Local Shuttle Info: No Shuttle
Testimonials: Why use Hotel Planner?
"I have recommended your service to several people. It has been extremely helpful. It is very efficient and a great time saver for someone who needs to make arrangements amidst working, family, etc." E.C. - Buffalo, NY
"We are all set and thank you for your assistance. I found working with your site was very easy to set up and work very well for our guests. The plus of using your site was that it made it very easy for our guests to book at our choice hotel." G.B. - Danbury, CT
Previously Known As: Extended Stay Deluxe Richmond I 64 West Broad Stre
Based on 43 traveler reviews 
Value
Rooms
“Just Fair”
“Awful/dreary/depressing hotel”