Brand new,opened December 2011 modern contemporary setting. Self-Adjusting Garden Sleep system bed in every room, flat screen HDTV with on demand movies, video games and complimentary HBO.
Star Rating:
Local Attractions:
POINTS OF INTEREST
Convention Center - 7 miles
University of Texas at El Paso - 9 miles
Cielo Vista Mall - 1 mile
Fort Bliss - 1 mile
El Paso County Coliseum - 3 miles
Hotel Reviews for Hilton Garden Inn El Paso Airport
3.5out of 5Based on 16 guest reviews, Average
Based on 25 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
11
Very Good
5
Average
5
Poor
1
Terrible
3
Most Recent Traveler Reviews:
“Hilton Garden Inn El Paso”
May 8, 2013
Robert F, Fayetteville, United States | Trip type: Business
Great hotel and staff. Friendly and helpful. The location is easy to get to and interstate access easy nearby. Breakfast staff was very fast and friendly. Room was clean and...
more »
Great hotel and staff. Friendly and helpful. The location is easy to get to and interstate access easy nearby. Breakfast staff was very fast and friendly. Room was clean and quiet. Copy of bill was under door the morning of check out making the process fast as I have come to expect from Hilton Garden Inns across the country. « less
Read management response to this review.
Management response from Adrian Perez, General Manager
Thank you for your comments on your stay with us. The staff here at the hotel take pride in trying to achieve great customer services in all areas of the hotel and we are very pleased to hear you received it during your time with us. We hope you can be are guest soon as we always look forward to your return. Thank you again and have a great day!
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“Rooms smells like chemicals and smoky bar mix”
May 6, 2013
Tracy S, Statesville, United States | Trip type: Business
Terrible. The front desk clerk informed me upon arrival that there was no more non smoking rooms despite having a reservation 2 weeks in advance. Considering it was late I...
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Terrible. The front desk clerk informed me upon arrival that there was no more non smoking rooms despite having a reservation 2 weeks in advance. Considering it was late I had no option but to take the room. Immediatly upon entering the room the smell was overwhelming. It was smoke that has been covered up by some strange chemical. Even the linens reaked. I did not sleep, and had a burning throat from something, either the smoke or the chemical. No help from the front desk clerk or manager. Customer service was not good. Room was not good. Hilton...not good? « less
Read management response to this review.
Management response from Adrian Perez, General Manager
I want to thank you for your recent comments of your past stay with us. It is our goal to honor all reservations as best we can and sometimes there are factors beyond our control. As a nonsmoker myself I understand after a long day of travel what it must of been like to be told at the desk the room you had to receive was smoking and I myself may have not been able to sleep either. I hope you will give us another chance and although we did not WOW on your last visit I am sure we can make it up to you on next stay. Thank you again for your comments and on behave of the rest of the staff please accept our apologizes again and we hope you have safe travels!!!
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“BEST HOTEL IN EL PASO!”
May 1, 2013
LAVEETA D, GROVETOWN | Trip type: Business
I do not know where to begin talking about this OUTSTANDING hotel. EVERYTHING is GREAT!! Everyone on the staff is extremely friendly. I have stayed here numerous of times, and...
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I do not know where to begin talking about this OUTSTANDING hotel. EVERYTHING is GREAT!! Everyone on the staff is extremely friendly. I have stayed here numerous of times, and NOT ONCE encountered a person with a negative attitude. The breakfast is really good! I will not ever stay anywhere else when I come to El Paso! « less
Read management response to this review.
Management response from Adrian Perez, General Manager
Thank you so much for your kind words on your most recent stay with us and it was a pleasure having you as our guest once again. We look forward to you staying with us again and thank you for being so loyal to Hilton Garden Inn. Thank you again and have a great day!
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“Stay away”
Apr 26, 2013
Laura P, Fort Lauderdale, United States | Trip type: Family
This is the type of property that attracts guests only because of the brand. I chose this property because other family members had Hilton reward points and wanted to stay...
more »
This is the type of property that attracts guests only because of the brand. I chose this property because other family members had Hilton reward points and wanted to stay there. I was by myself and only required a clean room. I did not plan on spending much time in the hotel or use any of the amenities. I became dissatisfied when my room was not cleaned on the first day of my stay. I complained to the manager of this oversight. The next day at breakfast, my meal (pancakes) were undercooked and inedible. When I asked the server for assistance, I overheard her tell her co-worker that I thought I was a "princess" and "be careful with her". I can't believe an employee talking like this in front of guests still is employed at a Hilton. Anyway, the manager was approachable and tried to make my stay more comfortable. I'll give him credit for trying. However this property is operated and managed way below any Hilton standard and should be avoided. If the room rate was half of what I paid, then I would expect sub standard customer service. That being said, this property suffers from a lazy and unprofessional staff that tarnishes the Hilton brand. « less
Read management response to this review.
Management response from Adrian Perez, General Manager
We want to thank you for your comments on your stay at the Hilton Garden Inn Airport and we want to extended an apologize for the lack of service in your room and in the food and beverage area which you of should received. I have addressed the matter with the Executive Chef on your experience and with the Executive Housekeeper. Although we strive for perfection we understand we will never be and somewhere during your stay we dropped the ball. It is your comments that help makes us a better hotel. Thank you again and have a great day!
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“Hilton Garden Inn El Paso”
Apr 23, 2013
Alice H, Mt. Vernon, IN, United States | Trip type: Business
Excellent, clean, super friendly service. I will stay there again in July. And I have notified my customer there that they should recommend this hotel to others that come into...
more »
Excellent, clean, super friendly service. I will stay there again in July. And I have notified my customer there that they should recommend this hotel to others that come into town to do business with them. « less
Read management response to this review.
Management response from Adrian Perez, General Manager
We are happy to hear we have won your trust and our looking forward to your next stay with us. It was our pleasure having you as our guest and we will continue to strive for great service and clean rooms. Thank you again and see you soon!
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: All confirmed reservations must be cancelled before 6PM day of arrival. Confirmed reservations not cancelled before 6PM day of arrival will be charged one (1) night’s room and tax. Check-in time is 3PM and checkout time is 12 NOON.
Nightly Parking:
0
Typical Group Deposit:
0
Total Taxes:
15.50%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
State Tax:
6.25%
City Tax:
9.25%
Avg. Plated Breakfast Cost:
13.00 Per Person
Avg. Buffet Breakfast Cost:
15.00 Per Person
Avg. Plated Lunch Cost:
19.00 Per Person
Avg. Plated Dinner Cost:
30.00 Per Person
Morning Break Cost:
9.00 Per Person
Afternoon Break Cost:
10.00 Per Person
Amenities - Hilton Garden Inn El Paso Airport
Air conditioning
Airport Shuttle
Alarm clock
Baggage storage facilities
Central location
Complimentary newspaper
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Dinner available
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Hairdryer available
Hair dresser
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet is Complimentary
Jacuzzi
Laundry facilities
Licensed bar
Movies in room
Microwave in room
Non-smoking rooms
Office or business center
Office in room available
Private bathroom in room
Radio in room
Refrigerator
Restaurant
Self controlled heating/cooling system
Shop
Shower
Shows or evening entertainment
Swimming pool - outdoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
TV - Free Cable
TV - Free HBO
Terrace
TV room
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Hilton Garden Inn El Paso Airport
El Paso Airport - 1 mile
Complimentary shuttle
Airport - Hotel - Airport
Airport Shuttle? Yes! There is an airport shuttle.
Local Shuttle Info: Complimentary shuttle service within a 3 mile ratios
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Based on 25 traveler reviews 
Value
Rooms
“Hilton Garden Inn El Paso”
“Rooms smells like chemicals and smoky bar mix”