Our amenities include: Indoor Olympic size heated swimming pool, game room, exercise room and indoor putting green. Deluxe Continental Breakfast including with room: Yogurt, hard boiled eggs hot & cold cereals, toast, bagels, creme cheese, muffins, danish, fresh fruit, sausage gravy and biscuits and fresh Waffles. Juices, and coffee and Milk. Biltmore House, Chimney Rock, Golf Packages available. Hotel just off exit 49A. Hospitality room free with Group Booking of 15 paid rooms. Asheville Airport 15 minutes away.
Star Rating:
Local Attractions:
Close to the Biltmore House, Chimney Rock, Flat Rock Playhouse, Carl Sandburgs, Lake Lure, Hiking, Fishing, Blue Ridge Parkway, Shopping, Golf, Horseback Riding, Bob Sledding, Shopping, Site seeing and more.
For the past 5+ years, we have been attending family reunions each year in May and we always stay at this hotel. This year we had 12 room nights as...
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For the past 5+ years, we have been attending family reunions each year in May and we always stay at this hotel. This year we had 12 room nights as the family gathered. Sadly, it is still a bit run down and needs a lot of work but one can see some improvements being made. For example, breakfast has been upgraded to provide additional hot foods (eggs, bacon, sausages) apart from waffles. Carpeting in rooms are being deep cleaned and the rooms are usually clean and beds are comfy. Hotel service staff tries very hard to help out on any problems and very quickly.
Then, of course, there is the glorious pool. Now also upgraded for handicapped access. We have stayed in at least 5 other Choice Hotels (Clarion & Comfort) over the last 2 weeks, all with indoor pools, but none can compete with this huge and warm pool. Too bad I can only get here once a year!
Architecturally, this was once a beautiful place. It is crying out for some TLC. « less
Where do I start. This place is in dire need of a big upgrade. It looks "ragged" both outside and inside. The parking area needs more light poles for security,...
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Where do I start. This place is in dire need of a big upgrade. It looks "ragged" both outside and inside. The parking area needs more light poles for security, esp. on the rear parking area which adjoins a wooded bank where someone could easily access the cars there to damage or vandalize them (there is no fence there). Our room was on the back side and you have to walk into the motel from the back dimly light entrance, walk upstairs to the second floor, then walk back outside to an exterior balcony to access your second floor room! The carpets are dingy and dirty. Room WIFI is strange. The clerk notified me it is available by every other room. So to access it, it would only work if you literally stood outside the next room on the balcony, otherwise it was too far away. It did not work in our room at al because the nearest "site" was the next room over! When it finally connected, the speed was so weak and snail slow at 2 mbps! Furniture was old; TV old; Few stations. There were not enough electrical outlets in the room and our bed wall-mounted lamps were unplugged. There was no wastebasket by the vanity; there was a badly located wire towel rack on the wall adjacent to the vanity and so close to the door leading to the side toilet/ shower room that I kept hitting my head on it; the shower had old fashioned 4 x 4 tile and grout was missing; the stopper was missing from the sink; the shower had hard to adjust water faucets; and there was an old dusty noisy heater/ air conditioner unit. « less
Read management response to this review.
Management response from Ashley Kepley, General Manager
Thank You for taking your time to share your recent experience with us. I apologize that your stay was not what you had expected. But for future references, there are plans in the works for remodeling in the future as well as we are in the process of doing what we can to make things better as well. Thanks to everyone that has shared their opinions, we have implemented a huge action plan that is in place with our new staff that is 100% Fully Trained and goes beyond the guest needs to make guest feel home away from home.
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“Desperately need an upgrade”
Apr 1, 2013
Bernard L, Greer, South Carolina, Usa | Trip type: Business
The last time I stayed in this hotel was about 5 months ago, same thing, the room was not ready at check in time. The carpet needed replacement or a...
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The last time I stayed in this hotel was about 5 months ago, same thing, the room was not ready at check in time. The carpet needed replacement or a detail shampoo. The TVs and furniture were very old. The comforters on the bed were old and need at the very least a good washing. A lot of the outside door that supposed to require key cards to get in were popped open. The only good things are the staff were quite friendly and the breakfast was great. « less
Read management response to this review.
Management response from Ashley Kepley, General Manager
Thank You for taking the time to share your recent experience. I am sorry to hear that your stay was not a good one. In the near future, the property will be looking to do some upgrades. If you are ever back in the area we hope that you will give us another chance.
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“Better places in Hendersonville”
Mar 25, 2013
Abram797, New Hampshire | Trip type: Couples
The hotel looks pretty nice from the outside and the lobby looks ok, but once you walk into the hallways, the rugs are disqusting and very dirty. I discovered a...
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The hotel looks pretty nice from the outside and the lobby looks ok, but once you walk into the hallways, the rugs are disqusting and very dirty. I discovered a dead bug on the floor and the floor in the room had a stain on it and was not appealing at all. We should have found another place, but tired after driving all day. I certainly would not recommend this hotel. I think Choice Hotels should check this place out as it needs a major renovation. « less
Read management response to this review.
Management response from Ashley Kepley, General Manager
Thank you for sharing with us your experience during your time of stay. First of all, i would like to apologize that your stay was not up to your standard. I can not express enough how important it is to notify a Manager on Duty if you feel that there is a problem. We take Guest Satisfaction serious and if it is brought to our attention, we will make sure the problem is addressed to the correct department. But if you stay and do not bring anything to our attention, then we feel that your stay was Satisfactory.
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“Property if very dirty”
Mar 11, 2013
R0adrunner69, Asheville NC | Trip type: Business
This property needs a thorough cleaning. Furniture tops are not cleaned (debris and rings on furniture); carpets not vacuumed; bathroom area not cleaned; cobwebs in corners; hallways filthy. Appears linens...
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This property needs a thorough cleaning. Furniture tops are not cleaned (debris and rings on furniture); carpets not vacuumed; bathroom area not cleaned; cobwebs in corners; hallways filthy. Appears linens are changed and rooms considered cleaned. This could be a nice hotel with some attention to proper cleaning techniques. « less
Read management response to this review.
Management response from Ashley Kepley, General Manager
Thank you for taking the time to share your experience with us. First I would like to apologize for the experience that you encountered during your time with us. I take housekeeing issues very serious and with the review of your comments, I sat down with my whole staff and have took a deeper action plan with my housekeepers. If you are ever back in the area, we ould like for you to give us another try and will definetly make your stay a memorable one.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: 4pm for individual, 72 hours for individuals in group. 30 days for entire group.
Nightly Parking:
0
Total Taxes:
11.75%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
State Tax:
6.75%
Occupancy Tax:
5.00%
Additional Person Fee:
10.00 Per Person
Room Types - Quality Inn & Suites
Standard king non smoking
One King Bed
Complimentary wired and wireless Internet access keeps you connected, and cable channels are offered for your entertainment. A coffee/tea maker is provided while a microwave and refrigerator can be requested. Bathroom amenities include a hair dryer. A sofa bed, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Standard king smoking
One King Bed
Complimentary wired and wireless Internet access keeps you connected, and cable channels are offered for your entertainment. A coffee/tea maker is provided while a microwave and refrigerator can be requested. Bathroom amenities include a hair dryer. A sofa bed, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Smoking.
Standard two doubles smoking
Two Double Beds
Complimentary wired and wireless Internet access keeps you connected, and cable channels are offered for your entertainment. A coffee/tea maker is provided while a microwave and refrigerator can be requested. Bathroom amenities include a hair dryer. A sofa bed, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Smoking.
Standard two doubles non smoking
Two Double Beds
Complimentary wired and wireless Internet access keeps you connected, and cable channels are offered for your entertainment. A coffee/tea maker is provided while a microwave and refrigerator can be requested. Bathroom amenities include a hair dryer. A sofa bed, complimentary weekday newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Amenities - Quality Inn & Suites
Air conditioning
Alarm clock
ATM
Central location
Clothes drying
Complimentary breakfast
Complimentary newspaper
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Electronic key card
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Free local calls
Games room
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Internet is Complimentary
Laundry facilities
Non-smoking rooms
24 hours opened
Office in room available
Pets allowed
Private bathroom in room
Private car parking
Quiet location
Radio in room
Self controlled heating/cooling system
Shower
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Telephone - Free local calls
Television
TV - Free Cable
TV - Free HBO
Terrace
Travellers cheques accepted
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Airport & Shuttle Information - Quality Inn & Suites
Asheville Airport, 15 min. away
Greenville Airport, 45 min. away
Charlotte Airport, 1.5 hours away
Airport Shuttle? Sorry, no airport shuttle available.
Local Shuttle Info: Taxi''s in area.
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Based on 85 traveler reviews 
Value
Service
“This hotel is trying to upgrade!”
“Better places in Hendersonville”
Standard king non smoking
Standard two doubles smoking