ST. LOUIS AIRPORT MARRIOTT - St. Louis MO 10700 Pear Tree Lane 63134 Missouri Map

3.5 out of 5 Based on 189 guest reviews, Average

Based on 213 traveler reviews

Value

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Service

Excellent

Very Good

Average

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Terrible

Most Recent Traveler Reviews:

“$120 and a Condom Wrapper”

May 14, 2013 EvetteD, Jacksonville, Arkansas | Trip type: Couples

Got an extra $120 that you don't need for your trip? If so, stay here! This hotel holds a whopping $40 a day for incidentals. We were not made aware... more »

Got an extra $120 that you don't need for your trip? If so, stay here! This hotel holds a whopping $40 a day for incidentals. We were not made aware of this until at check in. We expressed our dislike upon deaf ears at the front desk. We went to our room, which was a corner room, and it was very dated. The bathroom was the worse. I have NEVER stayed in a hotel where there was exposed pipes AND with the toilet paper dispensor hidden underneath the counter (see pics). I had to search for it. I expected so much better from a Marriott. The hotel is under a much needed renovation in the entrance and lobby area. It seem like it will be very nice when finished.

Later that night my husband and I were still very displeased with the amount being held for incidentals and decided to speak with another staff member at the front desk. His name was Zach and he was very professional, apologized for our inconvienece and accommodated us with free breakfast during our stay. The staff in the restuarant were very nice (especially the manager) and the breakfast was good.

Before checking out my husband's ring was displaced so I got on the floor with a flashlight to look for it. Guess what I found under the edge of the bed......wait for it.....part of a condom wrapper. YUCK!!!!!! !!!!! This was a clear indication that the room had not been cleaned before our arrival. Another indication was someone's dry-cleaned clothes hanging in the closet when we got there.

The last downfall of this hotel is the $10 a day it charges guest for parking. Neighboring hotels do not charge. My advice, is to go there! « less

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“Very good for now...lobby renovation could mean excellent”

May 12, 2013 scl44, Santiago, Chile | Trip type: Family

The St. Louis Airport Marriott is undergoing a major lobby renovation. Rating this hotel is a bit like rating a romantic comedy halfway 45 minutes into the movie. You know... more »

The St. Louis Airport Marriott is undergoing a major lobby renovation. Rating this hotel is a bit like rating a romantic comedy halfway 45 minutes into the movie. You know it should end well, but you can't evaluate until the credits start rolling. Since the lobby refresh is still in process, my evaluation reflects the areas outside the lobby and how the hotel managed the situation.

My wife and I selected the hotel because of proximity to I-70 and pet-friendly accommodation. The hotel is less than 100 yards from the I-70 exit, so it could not have been more convenient. We arrived at 10:30pm and immediately noticed that the covered entrance was closed due to construction. The prospect of unloading infant, dog, and bags in a steady downpour was daunting. This was just a passing thought, as the bellman arrived moments later with umbrella in tow. The gentleman took care of the bags, while we proceeded to check in. The amiable front desk associated noticed that we were only staying one night and waved the $10 parking fee and $50 pet fee. This was a welcome gesture to offset the inconvenience of a non-existent lobby.

The room was located in the tower furthest from the lobby. The furnishings were standard Marriott - work space, lounge chair and ottoman, flat screen television, and reading lamps. The décor was also the standard Marriott red and cream hues. My only reservation about the room was the square footage. I've discovered that the older Marriott properties have small guest rooms. My recent visit to Omaha - another early generation Marriott - revealed a similar plight. With the baby crib and dog, the room was rather crowded. If this was a solo overnight business trip I would not have an issue.

My elite Marriott status earned us access to the concierge lounge. The morning breakfast included a mix of eggs, bacon, oatmeal, and continental fare. The were a variety of fresh fruit options, more than I've encountered at other Marriott properties.

Regarding construction, I did not hear a sound from my third floor room. In fact, I didn't even know the crew was working until I arrived on the first floor. The noise reverberated throughout the hall, and I could barely hear the front desk associate in front of me. But my time in the lobby was 1% of the time I spent in the hotel. Once in the room, the construction was a non-factor.

Finally, the hotel service was exceptional. From the initial greeting by the bellman to the final farewell by a different bellman, the multiple associates I encountered were excellent hotel ambassadors. Both bellmen gave us their undivided attention and made us feel like VIP guests. The front desk associates were efficient and attentive. Hotels under construction typically suffer significant loss in revenue. I'm sure that this hotel is no different. Given the tenuous financial situation, many hotels try to nickel and dime their way through the construction, looking for any revenue opportunity. The employees at this hotel recognized that construction is an inconvenience. A simple gesture like waving hotel fees can go a long way toward minimizing the inconvenience, and it did in this case. While the hotel lost $60 in fees, they gained a customer who will most certainly return.

In summary, the hotel is "very good" for now. The lobby renovation will position this hotel for a higher rating. If this level of service remains in place, I am confident that the hotel will move from "very good" to the highly-coveted "excellent" rating.

Pros: Standard Marriott décor and furnishings, lobby refresh in progress

Cons: Small guest rooms compared to newer Marriott hotels « less

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“Good experience”

May 9, 2013 Tony9876, Huntsville, Texas | Trip type: Solo travel

I have to assume the bad reviews are based on the standard accommodations at this hotel; maybe my stay in their Marquis Tower gives me a better reason to rate... more »

“My stay at Marriott St. Louis Airport”

May 8, 2013 vallyadvisor, San Geronimo, California | Trip type: Business

Have not stayed at a Marriott for many years but business proximity necessitated this. Events: 1. Checking in I was given a double bed, returning to the front desk I... more »

Have not stayed at a Marriott for many years but business proximity necessitated this.

Events:
1. Checking in I was given a double bed, returning to the front desk I was reassigned a single king size as was indicated on my guaranteed reservation.
2. My second entry to my room the key failed, returning to the front desk I was directed to meet a technician at my room. Upon examination he determined the lock unit would need replacement but he said he had fixed it to last until the following morning IF I was careful in closing the door. The following morning I carefully closed the door leaving for the gym and returning I was not be able to enter the room. Returning to the front desk was escorted to my room by a technician and let in and assured it would be fixed upon my return from business.
3. Breakfast this morning after saying they did not have bagels I hear a knock on my door a half hour after the deliver with a service person saying from behind the door that he had the strawberries I had ordered. I declined.
4. Returning from business the door did work but the room had not been attended, coffee not replaced and most disturbing an abundance of long black hair had appeared in the sink, which I do not have.
5. Trying to watch the NBA playoffs tonight the only station that is out is Ch 13 (the playoffs).
6. Just had dinner delivered and the service person drops the ice water glass on the floor.

This has occurred within a landscape of caution tape, plywood and tarps, and what I am told is a lengthy remodeling, scheduled to be completed in phases.

The reason this is a POOR and not a TERRIBLE is that the staff here are very nice. « less

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“Nice place to be stranded”

May 7, 2013 NickHeckel, Chapel Hill, North Carolina | Trip type: Business

Due to bad weather my connecting flight in STL was cancelled. The airline offered overnight lodging at a Days Inn 12 miles away -- I passed and called this nearby... more »

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