Hotel Reviews for Grosvenor House a JW Marriott Hotel
4.0out of 5Based on 463 guest reviews, Very Good
Based on 895 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
444
Very Good
276
Average
114
Poor
44
Terrible
17
Most Recent Traveler Reviews:
“An outstanding performance...”
May 17, 2013
JaeDeWyldeMinshall, Bourne, England, United Kingdom | Trip type: Couples
Huge thanks to the staff at the Grosvenor House Hotel on Park Lane for providing an outstanding experience for my husband's recent special birthday. From the moment we checked in...
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Huge thanks to the staff at the Grosvenor House Hotel on Park Lane for providing an outstanding experience for my husband's recent special birthday. From the moment we checked in to the moment we left, we felt thoroughly spoilt and beautifully looked after. I had forewarned the hotel of our celebration and they provided a wonderful corner room on the eighth floor with terrific views over the London Eye, Post Office Tower and iconic sights of London. The bed was enormous and exceptionally comfortable. Staff were friendly and helpful throughout. As Gold Elite members of the Marriott points scheme, we were able to enjoy the facilities of the executive lounge - so comfortable and with a great choice of food and highly drinkable wines. We particularly enjoyed the afternoon tea. The atmosphere was relaxing and congenial and the area provides the opportunity to chat with other guests if you are feeling sociable. The valet parking was very useful as it's such a busy area of London and although I did discover that it is possible to avoid congestion charges and find a cheaper garage parking option a walk away, the convenience factor won me over! The location is brilliant. We popped over to China Town, went to a West End musical and enjoyed wandering through the shops on Regent Street, Bond Street and Oxford Street. There are plenty of bars and restaurants around but quite honestly, such were the delights of the hotel with its exec lounge that we were reluctant to leave its four walls! As an older couple seeking an unforgettable and romantic experience, we could not fault our stay. We shall definitely be back. « less
“A totally mixed opinion about the grovenor hotel”
May 14, 2013
ritzproperties123, Derby, United Kingdom
We attended the tric awards on Monday and was checked in at reception with excellent check in staff speeding us through the process. We went to our room room 216...
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We attended the tric awards on Monday and was checked in at reception with excellent check in staff speeding us through the process. We went to our room room 216 and was quite shocked how dark the room was , we then checked the view was a very large extractor ducting from the kitchen . As we were already exhausted we accepted this as it was only for one night and we needed to be ready to go to the great room. Upon entering the white marble bathroom my partner spotted the worst sight you could have looked at a towel over the bath with somebody else's black short body hair on it!!!. This prompted a upset partner to call reception. A chamber maid came very promptly and changed the towels and checked the room. The damage was already done we didn't want to use the bathroom after that and at £380 pounds a night we did expect more.Having had the experience in the room we went down to the Great room and had a good meal and fantastic service. In summary cleaning other people's hair away is a massive priority in my mind as you don't want to share other people's hair. « less
“Used twice for a conference and a ball”
May 13, 2013
edwowen, Haslemere, United Kingdom | Trip type: Business
Cannot comment on the rooms as I did not stay.
The business centre is fine, plenty of rooms. Lunch was "ok", I guess it all depends how much you spend,...
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Cannot comment on the rooms as I did not stay.
The business centre is fine, plenty of rooms. Lunch was "ok", I guess it all depends how much you spend, but sandwiches nothing special.
Next day was a ball. Champagne flowed freely. The meal was very average, but catering for 800 people can't be an easy job! « less
“Phenomenal Stay!”
May 13, 2013
finnygo, Miami Beach, Florida | Trip type: Couples
I met my girlfriend, Katie, in London at the beginning part of March and we stayed at this hotel for 3 nights. We absolutely loved it. By far, what we...
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I met my girlfriend, Katie, in London at the beginning part of March and we stayed at this hotel for 3 nights. We absolutely loved it. By far, what we appreciated the most, was the wonderful, happy, and hospital staff and service at this hotel. They were superb and very professional.We enjoyed the room and the location also. The concierge lounge was fantastic too, for those Marriott Rewards members. I would absolutely stay back here again when I returned to London. Love it! « less
“Brilliant”
May 13, 2013
vedettefille, Kassel, Germany | Trip type: Family
Lovely hotel. Brilliant service. The hotel staff greeted us every single time they saw us and a door never went unopened. Well managed and efficient. My only complaint was the...
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Lovely hotel. Brilliant service. The hotel staff greeted us every single time they saw us and a door never went unopened. Well managed and efficient. My only complaint was the water wasn't hot enough for steamy baths. The location was perfect. Mayfair is a quiet borough outside of the chaos, but in walking distance to trendy restaurants, Oxford St. and Bond St. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Deluxe Room
One king bed or one queen bed with 300-thread-count cotton sheets, down mattress topper, duvet, and down pillows. 20 square meters (215 square feet). Complimentary newspapers. Flat-screen television with satellite service. High-speed Internet connection (surcharge). Minibar. Air conditioning. Turndown service. Marble bathroom with hair dryer, bathrobes, and complimentary toiletries.
Deluxe Room
1 king. Premium bedding. 20 square meters (215 square feet). Desk. Television with satellite channels and pay movies. Wired Internet access (surcharge). Fax machine and in-room safe. Complimentary newspapers. Minibar. Shower/tub combination. Bath amenities include hair dryer and complimentary toiletries. Bathrobes and slippers. Hypo-allergenic bedding, iron/ironing board, and sewing kit. Air conditioning.
Executive Room
One king bed or one queen bed with 300-thread-count cotton sheets, down mattress topper, duvet, and down pillows. 23 square meters (approx. 248 square feet). Complimentary newspapers. Flat-screen television with satellite service. High-speed Internet connection (surcharge). Minibar. Air conditioning. Turndown service. Marble bathroom with hair dryer, bathrobes, and complimentary toiletries.
Superior room Suite
1 king bed. Premium bedding. 40 square meters (approx. 431 square feet). Desk. In-room safe. Satellite television service. Pay movies. Direct-dial phone. Voice mail. Minibar. Shower/tub combination. Bathrobes. Slippers. Hair dryer. Complimentary toiletries. Iron/ironing board. Complimentary weekday newspaper. Turndown service. Air conditioning.
Superior
1 king. Premium bedding. 23 square meters (approx. 248 square feet). Desk. Television with satellite channels and pay movies. Wired Internet access (surcharge). Fax machine and in-room safe. Complimentary newspapers. Minibar. Shower/tub combination. Bath amenities include hair dryer and complimentary toiletries. Bathrobes and slippers. Hypo-allergenic bedding, iron/ironing board, and sewing kit. Air conditioning.
Amenities - Grosvenor House a JW Marriott Hotel
Air conditioning
Alarm clock
ATM
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Facilities for the disabled
Fax available
Fitness and health center
Garage
Hairdryer available
Hair dresser
Internet - wireless
Ironing facilities
Laundry facilities
Movies in room
Microwave in room
Office or business center
Private bathroom in room
24 hours room service
Safe in rooms
Self controlled heating/cooling system
Shower
Tea and coffee making facilities
Telephone in all rooms
Television
Valet Parking
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
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Based on 895 traveler reviews 
Value
Rooms
Service
“An outstanding performance...”
“A totally mixed opinion about the grovenor hotel”
Executive Suite
Deluxe Room
Premium Suite
Executive Room
Park View Suite
Superior room Suite
Superior