Welcome to the Quality Excellence Award Winning Holiday Inn Kitchener-Waterloo Hotel & Conference Centre. Enjoy all the comforts of home and a service culture sure to exceed your expectations. All 183 guestrooms offer complimentary Wireless Highspeed Internet access, cable TV, pay-per-view movies, iron/board and an in room coffee maker. We are centrally located 45 minutes from Toronto along the Toronto-Windsor-Hamilton corridor, just two kilometers north of Hwy 401 via Hwy 8 in the heart of Waterloo region.
Star Rating:
Local Attractions:
African Lion Safari,Bingemans,Wings of Paradise,St.Jacobs
May 9, 2013
Brian E, Ajax, Ontario, Canada | Trip type: Business
Front desk staff were exception helpful and friendly with excellent food and service in the restaurant and bar. Hope to stay there again soon. The breakfast selection suited my dietary...
more »
Front desk staff were exception helpful and friendly with excellent food and service in the restaurant and bar. Hope to stay there again soon. The breakfast selection suited my dietary restrictions as did my evening meal. Staff were knowledgeable about the food they were serving and able to advise me as to my best selection. « less
Read management response to this review.
Management response from HolidayInnKitchener, Front Office Manager
Good day Brian E
Thank you for your generous complements on your recent stay with us here at the Holiday Inn Kitchener. We are so delighted to read that you enjoyed the excellent service and had a very good experience overall.
Your comments on the breakfast selection and excellent food will definitely thrill our Executive Chef Dave Goodwin and his team. Your review is a very big compliment to all of us here at the Holiday Inn Kitchener, it would be a please to welcome you again.
Naji Kotob Front Office Manager
« hide
“Outstanding Service”
May 8, 2013
Colin D, Tecumseh, Canada | Trip type: Business
Matt, Naji and the rest of the Holiday Inn team are true professionals! A pleasure to work with and take care of all our corporate and personal needs! I would...
more »
Matt, Naji and the rest of the Holiday Inn team are true professionals! A pleasure to work with and take care of all our corporate and personal needs! I would highly recommend staying at Holiday Inn, when in Kitchener-Waterloo area. « less
Read management response to this review.
Management response from HolidayInnKitchener, Front Office Manager
Dear Colin D
We would like to extend our great appreciation to you, for sharing this wonderful comment with other Tripadvisor readers. I and Matt are thrilled to hear that you were satisfied with the service and hoping to welcome you back at the Holiday Inn in the near future.
Naji Kotob Front Office Manager
« hide
“Bugs, late and lazy housekeeping along with incompetent staff!”
May 7, 2013
Erika L, Northern Ontario | Trip type: Business
I use Holiday Inns almost exclusively for work and am a Priority Gold Club member. I had booked my reservation for a room with two double beds for a six...
more »
I use Holiday Inns almost exclusively for work and am a Priority Gold Club member. I had booked my reservation for a room with two double beds for a six night stay, six weeks in advance. At reservation time, I asked for early check in, knowing I was travelling a fair distance and needed to be refreshed after arrival in order to attend a late afternoon meeting.
When we arrived, we were told the hotel was full and our room was not ready. When I mentioned that I had asked for an early check in and was a Priority Club member, they just reiterated they were full. When I told them I needed to get refreshed prior to a meeting which coincided with their normal check-in time (4 pm), they offered me a fitness centre card.
Thinking they would have a working shower in the fitness centre, I grabbed the card, then grabbed my stuff and off went to the fitness centre. When I got there, I realized the women's shower was not working and would have to use the exposed pool deck shower. After that realization, I had to go back to the car to get a bathing suit stopping off at the front desk, to mention that they omitted to tell me the inside shower was working!
After freshening up, I then returned to the desk, hoping we could get into our room prior to my meeting, to no avail.
I finally was able to get in my room and they had one king reserved and not two doubles. She kept repeating that they had a King for me, but from my iphone I showed her my confirmation for two doubles. That is when she switched our rooms to what I originally asked for and then was told just to park in front, where I did and go to my room down the hall. Big mistake. I finally reached my room five minutes later, only to see there was a pull-up to the screen door and I could have driven around. Not cool!
After this first day, I thought things would be better, but unfortunately they were not.
I had to phone the Front Desk for a phone book and that took 1 hour to arrive.
Our room was left to the last to be cleaned one day and instead of the housekeeping staff asking us to leave the room for a few minutes, she instead asked what we needed for the room and gave us just that and nothing more.
The hallways were noisy and we heard children running late at night down the halls, several nights in a row.
I found two carpet beetles, one in the hall and one in our room and killed them instantly, however I still managed to get bit and took photos of the bites.
The straw that broke the camel's back was on the morning of checkout I went to get change for a $20 to leave housekeeping a tip (the courteous thing to do!) and front desk didn't have change, so told me to go to the restaurant and the restaurant told me to go to the front desk.
Needless to say, I left chocolate as a tip instead of money.
I will not stay at this hotel again if my travels take me to this area again! It is too bad as the room service, bar service and close amenities were great! « less
Read management response to this review.
Management response from HolidayInnKitchener, Front Office Manager
Dear Erika L
It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor and thank you for choosing the Holiday Inn Kitchener for your recent stay. I am very disappointed to hear that you did not enjoy your stay with us.
It is only by hearing guest comments that we can make changes in the way that we do business to improve our service levels in all areas. As a Quality Excellence Award Winning hotel our team is completely committed to ensuring that all of our guests enjoy a superior level of service during their visit with us and it is very disappointing when we fail to carry that promise through.
I will address the Housekeeping issue with the Housekeeping manager, moreover, I will investigate the room problem you had with my team and I can assure you that this is not a normal occurrence. Last but not least, I have already spoken to our maintenance manager and the bathroom in the swimming pool area will be fixed tomorrow.
I would like to take some time and discuss your individual experience in more detail with you so that we can take specific steps to improve on the areas that were of concern to you. Please contact me either by e-mail at najikotob@fortisproperties.com or call me at 519 894 8502. Further, I would like to invite you to give us another opportunity to demonstrate the product and services we are used to providing to our guests. I am very sorry that we were unable to provide this to you a couple of weeks ago.
Thank you again for your feedback. Please let me know if I can be of assistance in making any future reservations for you.
Naji Kotob Front Office Manager
« hide
“Feel the warmth of the staff”
May 7, 2013
vitaminmike, Toronto, Canada | Trip type: Family
We really felt as if they really enjoyed being there as employees. Warm, caring and attention to detail. The rooms were immaculate and warm. From check in to check out...
more »
We really felt as if they really enjoyed being there as employees. Warm, caring and attention to detail. The rooms were immaculate and warm. From check in to check out it was outstanding!!!! The beds were very comfortable and even small tasks such as a can of pop were performed with delight, and due to the pop machine being empty, they provided for free. We always stay there as the location is superb. Near everything! « less
Read management response to this review.
Management response from HolidayInnKitchener, Front Office Manager
Dear Vitaminemike,
We would like to extend our great appreciation to you, for sharing this wonderful comment with other Tripadvisor readers. Your comments on the cleanliness of our rooms will definitely thrill Grace our Executive Housekeeper. Moreover, we appreciate your compliments regarding the efficiency of check in and check out.
We are also glad to hear that you had a comfortable room and enjoyed our hospitality. Customer satisfaction is our main priority and we are so happy to have you stay with us whenever you are in Kitchener.
Thank you for your loyalty. It would be our pleasure to see you again.
Naji Kotob Front Office Manager
« hide
“Very Nice Clean Friendly Lodging”
May 1, 2013
Dennis C, Campbellford, Canada | Trip type: Business
Great location beside 7/8 Hwy, clean comfortable rooms, excellent hospitality (Tues. night meet greet & libation for priority club members). Check in staff was very accomodating and quickly signed me...
more »
Great location beside 7/8 Hwy, clean comfortable rooms, excellent hospitality (Tues. night meet greet & libation for priority club members). Check in staff was very accomodating and quickly signed me up to the priority club. A little pricey for a business man on the road, but good value for money. « less
Read management response to this review.
Management response from HolidayInnKitchener, Front Office Manager
Dear Dennis C
Thank you for your generous complements on your recent stay with us here at the Holiday Inn Kitchener. As you mentioned we are ideally situated in a great residential and commercial area, so we are fortunate in that respect with our location.
We are also glad to hear that you had a comfortable room and enjoyed our hospitality. We have a great team here that always make sure guest expectations are met.
We thank you for your gracious comments and review. We hope to see you again sometime in the near future.
Naji Kotob Front Office Manager
« hide
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: All groups have 24 hours prior to the arrival date for individual reservations. If the whole group cancels they have until one month prior
Nightly Parking:
0
Total Taxes:
13.00%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
Amenities - Holiday Inn Kitchener Waterloo
Air conditioning
Alarm clock
ATM
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Dinner available
Electronic key card
Elevator
Fax available
Fitness and health center
Hairdryer available
Ice Maker
Internet - wireless
Ironing facilities
Licensed bar
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Radio in room
Shower
Swimming pool - outdoor
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
TV - Free Cable
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Holiday Inn Kitchener Waterloo
Waterloo International Airport- 17km
Toronto Pearson -80km
Airport Shuttle? Sorry, no airport shuttle available.
Testimonials: Why use Hotel Planner?
"Everything went very smoothly. We had a great time and our girls rocked the dance competition while we were there. Thanks for such a great service. I will be sure to pass you site along." L.H. - Columbus, OH
"I have had a ball just sitting back and letting you do all the work. This is not my first time using your site. You have made all of my family reunions great." L.G. - Tampa, FL
Based on 112 traveler reviews 
Value
Cleanliness
“Outstanding Service”
“Bugs, late and lazy housekeeping along with incompetent staff!”