May 9, 2013
Maurie G, Kenosha, Wisconsin | Trip type: Business
The hotel itself isn't bad - it is a Marriott, which are usually always good. Trying to make a reservation on the other hand ... I was put on hold...
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The hotel itself isn't bad - it is a Marriott, which are usually always good. Trying to make a reservation on the other hand ... I was put on hold for 5 minutes the first time I called (I know patient aren't I?) Then I called back and was put on hold, then after a couple of minutes was hung up on - this happened twice. Then I finally spoke to someone to make the reservation and she just sat there breathing in my ear for 2 minutes instead of asking me the usual booking questions, then because I was booking a colleagues reservation to coordinate with another coleagues reservation, I gave her the corporate rate we are supposed to get when we book there, but she "couldn't find it", and put me on hold and a few minutes later, "no one else could find it eather" even though I literally just booked the other one the day before using that corporate rate. Then I finally just gave up on that and she tells me I should call the corporate office and tell them to send over the rate. So, giving up... I was just going to go ahead and book it, until she told me it was $30 more than their online rate for the same room! I did it online. Much easier! « less
“Basic, adequate lodging whose main attraction is proximity to other things.”
Apr 15, 2013
moparmaniac, boston | Trip type: Family
Hotel is best described as adequate. Rooms are good sized, reasonably clean, and the balconys are nice. But i for one, am not sure the attraction of courtyards. No free...
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Hotel is best described as adequate. Rooms are good sized, reasonably clean, and the balconys are nice. But i for one, am not sure the attraction of courtyards. No free breakfast, not even a donut or bagel, no paper at your door in the morning, really, not much except basic lodging. Bedding was OK, matressess a little cheap and firm but maybe i am spoiled. not enough elevators. Parking tight, road out front is always quite busy. Plenty to do in the area though, shopping, food choices, etc. Surly desk staff. Looks elsewhere unless you are in a pinch for this spot or are using points. « less
“Stayed here a lot...”
Apr 9, 2013
toballou, Houston, Texas | Trip type: Business
I stayed here a lot in 2012, almost 3 months straight. Very nice hotel, awesome staff, nice rooms, just a great experience.
If you want to eat somewhere, just ask...
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I stayed here a lot in 2012, almost 3 months straight. Very nice hotel, awesome staff, nice rooms, just a great experience. If you want to eat somewhere, just ask the staff, they know all sorts of great places, and will gladly take you there. « less
Read management response to this review.
Management response from Jill Sullivan, Manager
Thank you for reviewing the Courtyard by Marriott Natick. Ensuring that our guest comfort and satistaction is met is our highest priority. We look forward to your next visit.
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“Overnight visit”
Apr 8, 2013
debonvine, Bangor, Maine | Trip type: Family
This was a rewards stay for last Saturday night. We checked in at 5:00 and it was quick and easy. The room was clean and at a pleasant temperature and...
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This was a rewards stay for last Saturday night. We checked in at 5:00 and it was quick and easy. The room was clean and at a pleasant temperature and a light was already on in case we arrived after dark. After we settled in, I made a reservation at a local restaurant and found out that the hotel provides a shuttle to area locations within two miles so I contacted the front desk and they said it was first come, first served so to please be there about 20 minutes before our reservation. We had a lovely driver who made certain to give us her card so she could return to pick us up, very nice! This hotel,was in a perfect location for the Natick Mall, area restaurants, and for the reason I was there, to visit my daughter at Wellesley College. We did not visit the bar or restaurant on site, but they had coffee and tea out at all times and gave us each bottled water for our room. « less
Read management response to this review.
Management response from Jill Sullivan, Manager
We truly appreciate you letting us know about your recent stay at the Courtyard by Marriott Natick. It is certainly wonderful to learn that your accommodations and our convenient location made for an enjoyable experience and that the service levels you received from our staff fully impressed you. Thank you for sharing your experience and we look forward to greeting you many more times in the future.
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“Spotless, large, comfortable, quiet room”
Apr 7, 2013
NewYorkNYTraveler, New York, NY | Trip type: Family
For a family event in the Boston area, we stayed at this hotel and were pleasantly surprised. We usually stay in Bed and Breakfasts or quirky hotels. This hotel did...
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For a family event in the Boston area, we stayed at this hotel and were pleasantly surprised. We usually stay in Bed and Breakfasts or quirky hotels. This hotel did not have any of the features of a B&B, and was definitely not quirky -- okay, it was a bland chain hotel, but fit the bill for a one night stay in an inexpensive (special rates because of family event), very clean, hotel. The room was large -- it had a king bed plus a sleeper couch. The bathroom was spartan but spotless. There seemed to be a small balcony, albeit one looking over a busy uninteresting stretch of road. Even the breakfast surprised ---well, part of the breakfast, that is, the excellent omelets made on request. The rest of the breakfast was typical chain hotel stuff, though the fruit was fresh. So, if you have to be in this area, this is a fine choice. It is located in a suburb of Boston very close to a large, suburban shopping center. This is not a hotel near any obvious tourist destinations (at least none that I am aware of). « less
Read management response to this review.
Management response from Jill Sullivan, Manager
Thank you for taking the time to share your experience at the Courtyard by Marriott Natick. We are glad you enjoyed your accomodations and hope you will stay with us again when you are in the area.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
This room measures 384 square feet (35 square meters). Complimentary wired and wireless Internet access keeps you connected, and the video-game console is offered for your entertainment. A coffee/tea maker is provided while a refrigerator can be requested. The jetted bathtub is a great place to wind down; the bathroom also has complimentary toiletries and a hair dryer. A desk, a wake-up call service, and daily housekeeping are among the conveniences offered. This room is Non-Smoking.
Standard One King
One King Bed
This room measures 384 square feet (35 square meters). Complimentary wired and wireless Internet access keeps you connected, and the video-game console is offered for your entertainment. A coffee/tea maker is provided while a refrigerator can be requested. The jetted bathtub is a great place to wind down; the bathroom also has complimentary toiletries and a hair dryer. A desk, a wake-up call service, and daily housekeeping are among the conveniences offered. This room is Non-Smoking.
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Based on 103 traveler reviews 
Value
Cleanliness
“Booking nightmare!”
“Stayed here a lot...”
Standard Two Queen