Hotel is located just minutes away from the famous Restaurant Row located on Milwaukee Avenue in Wheeling. Surrounded by multiple Fortune 500 Companies with easy access to the Tri-State Tollway (I-294)and only 11 miles away from the O'hare
International. We are close to Donald E Stephens Conv Center, Allstate Arena
, Six Flags Great America, Wilmette Beach, Chicago Botanical Gardens, Woodfield Mall
Verified Reviews of Hawthorn Suites Northbrook Wheeling Below are the verified reviews from guests that we have booked recently:
"Hawthorn Kennels Northbrook Wheeling."
Overall Score1.0/ 5
I stayed at this hotel for a month so I'm more than qualified to write a review. First I'll say the hotel is nice and very clean. That's where the compliments will end. They changed my rate from what we agreed to when I checked in and because I had nothing in writing I was sol. The staff is extremely rude on occasion. Last and most importantly I had planned to stay another month but ended up leaving early because the people above me had dogs that barked non stop for five straight days. I called the front desk several times to complain and was told each time it would be taken care of. On the final day the "manager" Sophie assured me it would be taken care of. How you ask? By moving them to another room! I continued to wait for the noise to stop. I called Sophie again and was told they would be moved by 7. I waited until 930 and finally reached my breaking point. I booked another room and checked out the next day. In my opinion it's a perfect example of incompetent management. Also there are dog urine stains in the halls and the grass around the building is all dead in spots from animal excrement. That's all.
13-Jul-2014 Verified Review, stayed from Tue Jun 10 to Sat Jul 12 2014 at a $52.00 group rate (38% discount).
"I'm satisfied to be here."
Overall Score4.0/ 5
I haven't had any problems here, the people and front desk staff are very friendly and professional. I have only eaten the hot breakfast a few times but it was much better than expected. The breakfast area can get a little crowded sometimes though. My only complaint would be the vending machines are a little excessive in price. The housekeepers are great and clean very well.
17-Jun-2014 Verified Review, stayed from Sun Mar 23 to Mon May 26 2014 at a $53.00 group rate.
"Didn't communicate important things around remodel. Cable TV never really fixed."
Overall Score3.0/ 5
A remodel was going on. But it was hard to find out important info that might have helped working around the inconveniences of that. Most of the staff was helpful and courteous. They predicted a reopening for the warm breakfast twice, and it still never opened during my 62-day stay. My TV continually malfunctioned. I reported it many times. It was IMPROVed somewhat, but never really was acceptable, even up to the day I left. The location was good. They are limited in the kinds of services they offer. I hope the remodel facilitated many of the problems, and were unavoidable. But mostly, communicating, having personnel available at front when you need them, etc. are some of the problems. All in all, my stay was acceptable experience. Could be improved.
29-Nov-2013 Verified Review, stayed from Mon Aug 26 to Tue Nov 26 2013 at a $53.00 group rate.
Customer Reviews of Hawthorn Suites Northbrook Wheeling
Hawthorn Suites by Wyndham is the preferred leader in mid scale hotels.Earn Wyndham Rewards while you stay to use at over 6,500 locations across the globe. Especially designed for stays of a week or more. You'll find just what you need to stay longer and feel at home. Our hotel features 141 rooms with 112 studio suites and 29 one-bedroom suites. Each Apartment Style Suite is equipped with a full kitchen stocked with all of your kitchen essentials, TV, VCR/DVD Player, MP3 Players, Queen size Beds, & an Oversized Recliner. Our One Bedrooms also have a pull out QUEEN Sofa Bed. Complimentary Continental Breakfast available, Daily Housekeeping, local calls, and Free WI FI in the rooms. Our facilities include a fitness center, FREE Guest Laundry and DVD/VCR lending library as well as 24 hour Business Center & Hawthorn Mart. We always have front desk staff on site 24/7. Gazebo Grills are also available for guest cookouts. In addition to all these great amenities, our guests receive special discounts to our local Park District fitness center off site as well.
Details / Other Expenses
|Check In:||3:00 PM|
|Check Out:||12:00 PM|
|Year of Last Renovation:||2010|
|Corridors:||All Rooms Have Interior Hallways|
|Non Smoking Rooms:||141|
|Room Windows:||Windows Do Open|
|Meeting Rooms:||1 |
|Meeting Space:||525 sq. feet|
|Dist. to Food/Bars:||1.0 Mi|
|Dist. to 24hr Restaurant:||1.0 Mi|
|Dist. to Nearest Gym:||3.0 Mi|
|Lounge/Bar Hours:||n/a| Policies / Expenses
Indivdual - reservation must be cancelled by 6PM the day of arrival.Group - reservations must be cancelled 48hrs of arrival dateGroup - blocks must be cancelled by the agreed cut off date.
|Total Misc Fees:||$0.00 USD |
(mandatory resort fees/taxes)
|Parking Fee:|| 0.00 Per Night (Complimentary)|
|Rooms Wireless Internet Fee:|| 0.00 Per Day (Complimentary)|
|Avg. Continental Breakfast Cost:|| 0.00 Per Person (Full hot Breakfast Buffet)|
|Avg. Buffet Breakfast Cost:|| 0.00 Per Person (Full hot Breakfast Buffet)|
|Avg. Plated Lunch Cost:|| 0.00 Per Person (N/A)|
|Avg. Plated Dinner Cost:|| 0.00 Per Person (N/A)|
Amenities / Features Pet Friendly? Yes! Pets are allowed.
We are a Pet Friendly Hotel. There is daily fee of $20 per room or a max of $200. pet fee for long term guests. Fees are non refundable.
Airport & Shuttle Information
Chicago Executive Aiport(PWK) is less than a mile away. O'Hare International (ORD) is located 11 miles away from the hotel. Discounts available for transportation to airports.
Local Shuttle Info: Free Shuttle available within 5 miles radius. Must book in advance, and is based on availability. Shuttle runs Monday thru Friday. Discounts on rental cars for weekends available.
Airport Shuttle? Sorry
airport shuttle available.
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