Verified Reviews of Best Western Below are the verified reviews from guests that we have booked recently:
"Should have stayed home!"
Overall Score2.0/ 5
In the room, there was mold in the corners and also on the tile of the tub/shower. I complained at the front desk, and the clerk graciously came to our room to address the problem, but even by him using gloves and spray cleaner the problem was not completely resolved. The room was supposed to be a luxury suite however, it was no larger or different than any other of the rooms. We feel we were misled and are extremely disappointed with the whole experience.
31-Aug-2014 Verified Review
Response from Management on 03-Sep-2014:
Customer Reviews of Best Western
We have a free continenal breakfast daily that also includes hot items. We are one of the only hotels to offer two queen beds with a pull out sofa! Internet access is available free of charge throughout the hotel and in our business center where we provide a PC and printer to all guests. We are easily accessible from the 94 Tollway and other major avenues.
Details / Other Expenses
|Check In:||03:00 Pm|
|Check Out:||12:00 Pm|
|Year of Last Renovation:||2009|
|Corridors:||All Rooms Have Interior Hallways|
|Non Smoking Rooms:||65|
|Room Windows:||Windows Do Open|
|Meeting Rooms:||0 |
|Dist. to Food/Bars:||0.5 Mi|
|Dist. to 24hr Restaurant:||0.5 Mi|
|Dist. to Nearest Gym:||0.5 Mi|
Pool open between 6 AM - 10 PM. 7 days a week
Policies / Expenses
|Total Misc Fees:||$0.00 USD |
(mandatory resort fees/taxes)
|Parking Fee:|| 0.00 Per Night|
|Gym Fee:|| 0.00 Per Night|
Amenities / Features Pet Friendly? Yes! Pets are allowed.
Airport & Shuttle Information
We are positioned between O'Hare Airport (38 miles) and Mitchell Airport (40 miles). Taxi fee is about $45 to each airport.
Airport Shuttle? Sorry
airport shuttle available.
Complimentary full breakfast with choice of breads, cereal, fruit, hot eggshot breakfast meat and other hot items.
About Best Western International
- 4000+ independently owned hotels located in over 100 countries
- Best Western Rewards is a free program where members can earn 10 points for every dollar spent or arline/partner rewards for each night stay. With no blackout dates and points that never expire, whats not love?
- 3 hotel types: Best Western, Best Western Plus, and Best Western Premiere
- Best Western offers exceptional value with great amenities including free breakfast, high-speed internet, local calls, and lond distance access. Convenient computer room in the lobby area perfect for copy and fax services, and even printing out boarding passes, maps, etc.
- Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk. Fitness room, laundry room, and business center also available. Free breakfast, high-speed internet, local calls, and long distance access
- Best Western Premiere gives guests the highest quality amenties, furnishings, and decor with personalized guest services. All rooms have a safe, mini-fridge, free high-speed internet access, free local and long distance calls, and an LCD or Plasma TV with HD channels. On-site dining, fitness room, business center, snack shop, and meeting rooms
The Best Western International highlights above are subject to change without notice.
Best Western Gurnee, Best Western Gurnee Hotel & Suites