Apr 28, 2013
319MarkS319, Indian Trail, North Carolina | Trip type: Couples
I booked 3 rooms for 2 nights each. Was quoted a price of $98 a night with AARP discount. Upon review of the bill from home, I called the hotel...
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I booked 3 rooms for 2 nights each. Was quoted a price of $98 a night with AARP discount. Upon review of the bill from home, I called the hotel and could not get any satisfaction. I told the girl that I was quoted $98 a night and she told me no one would quote that price. Could not get any satisfaction. E-mailed Best Western and am waiting for a response. « less
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Management response from Jackie Hodge, General Manager
I am very sorry that you feel your rate was misquoted during your recent stay and per my response yesterday, I set the rates for the hotel a year in advance and the rates for the weekends beginning in April thru October are $189 per night. Our weekday rates fluctuate daily depending on the occupancy for any given day and the Thursday night rate was $98.10 but the rate for Friday night was $170.10 and the person that took the reservation was our Guest Service Manager who has been with us for over 3 years. Again I am truly sorry and we hope you will come back and visit us again.
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Wilmington was just a stopover for us and we arrived in the dark on a very rainy day so probably not great first impressions as we went up in the...
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Wilmington was just a stopover for us and we arrived in the dark on a very rainy day so probably not great first impressions as we went up in the lift to the floor of our room - in what looked a little like a UK low rise block of flats from the 70s, with every room door opening to the open air corridor. However, room was decent sized, very clean and the hotel in a good downtown location. No complaints but not sure I'd stay again. « less
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Management response from Jackie Hodge, General Manager
I'm sorry that the weather was not cooperative during your short visit to Wilmington. Our hotel is very quaint and our location is the place to be. We look forward to your next stay and we do appreciate your business.
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“Nice place with great view and convenient to downtown”
Apr 19, 2013
Petty, High Point, NC | Trip type: Business
The Coastline Inn is a nice place with great view of the river and convenient to walking downtown and along the riverfront. I have stayed here for years, and was...
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The Coastline Inn is a nice place with great view of the river and convenient to walking downtown and along the riverfront. I have stayed here for years, and was in town for a convention at the Wilmington Convention Center next door. It is great for that since you can just walk over without having to pay for parking, and you can slip back over to your room easily to take a break.
They have made improvements since I started staying here, most notably a remodel and freshening of the rooms, and they now offer a hot breakfast that was included. The bed was very comfortable, and I got two good night's sleep. The shower is a bit different with only a half-glass enclosure, the other half just open, and the shower has a rainfall head coming straight down from the ceiling.
I will definitely stay at the Coastline again when I am back in town. « less
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Management response from Jackie Hodge, General Manager
Its always a pleasure to have return guest come back and notice the great changes we have been making. We are so glad you came back and that you enjoyed your stay. We look forward to your next stay
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“First time back since it became a Best Western”
Apr 19, 2013
bellar1, Greenville, NC | Trip type: Family
I stayed here many, many times years ago on business. Had a reason to stay in WIlmington on personal trip, decided to see what it was like. I loved it...
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I stayed here many, many times years ago on business. Had a reason to stay in WIlmington on personal trip, decided to see what it was like. I loved it in 1990's and, if anything, it is better. Rooms have been completely refurbished, still has wonderful riverfront views, get the corner suite for more space and more windows to watch the boats and the sunsets. Breakfast from 6:30 to 10 AM, waffles and the usual continental choices. Located on city's riverwalk, pets allowed in certain rooms for extra charge. You can easily walk to downtown galleries, bars and restaurants. Across the river from the USS North Carolina. My suite had full sitting room with separate flat screen TV, second phone and more city views. « less
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Management response from Jackie Hodge, General Manager
Its always nice to read comments from a past guest. We have done many improvements in the past few years and we still have a few things left to do. We certainly are glad you came back to visit us and we look forward to your next stay
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“OK - with minor hiccups”
Apr 16, 2013
Thelonghaul, Adelaide, Australia | Trip type: Couples
This hotel is in a pleasing location - right on the river and the USS North Carolina quite an impressive sight. We stayed just a night more than a year...
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This hotel is in a pleasing location - right on the river and the USS North Carolina quite an impressive sight. We stayed just a night more than a year ago so this review may not now be an accurate representation of what you can expect today. Anyway, our experience - for what it's worth - was a bit mixed. On arrival the lobby staff were surprisingly disinterested in us. Not surly but a bit blase. We were shown to our room which was spacious and had a lovely king-size bed. To our surprise, though, there was no fridge which was an absolute necessity as we had foodstuffs and drinks. It was the only hotel on our 6-week road trip down the East Coast, through the Mid West and Montana and Wyoming without a fridge! After inquiring about this, the front counter were good enough to say they could provide one from another room. We told them we would be ducking off for an hour and would return late afternoon at which point the woman said they would bring the fridge around. After checking the nearby markets, we returned to find our front door partly open and the fridge inside. Fortunately everything was still there but we were more than a bit aggrieved. Rather than make a fuss, we simply let the matter slide. Everything was of a good standard - although the breakfasts were menial. They were offered in a cramped room and had little variety. Just a small quibble. We enjoyed our brief stay in Wilmington and, if not for a tight schedule, would have stayed longer. Thanks! « less
Read management response to this review.
Management response from Jackie Hodge, General Manager
We greatly appreciate your nice comments and I am sorry that upon putting the fridge in your room that that the door hadn't been closed properly. I have already spoken to the maintenance staff regarding this. We look forward to your next stay
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
This river view room measures 350 square feet (32 square meters). Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers premium TV channels. A coffee/tea maker is provided while a microwave and refrigerator can be requested. The private bathroom has a shower/tub combination, as well as complimentary toiletries, a hair dryer, and a makeup/shaving mirror. A sofa bed, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Standard Room - 2 Double
Two Double Beds
This river view room measures 350 square feet (32 square meters). Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers premium TV channels. A coffee/tea maker is provided while a microwave and refrigerator can be requested. The private bathroom has a shower/tub combination, as well as complimentary toiletries, a hair dryer, and a makeup/shaving mirror. A sofa bed, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Standard Room - 1 Queen
One Queen Bed or
One Sleeper Sofa Bed
This river view room measures 350 square feet (32 square meters). Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers premium TV channels. A coffee/tea maker is provided while a microwave and refrigerator can be requested. The private bathroom has a shower/tub combination, as well as complimentary toiletries, a hair dryer, and a makeup/shaving mirror. A sofa bed, a desk, and complimentary newspapers are among the conveniences offered. This room is Non-Smoking.
Amenities - Best Western Coastline Inn
Air conditioning
Alarm clock
Baggage storage facilities
Breakfast in room
Central location
Complimentary breakfast
Complimentary newspaper
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Free local calls
Hairdryer available
Handicap accessible
Ice Maker
Internet - wireless
Internet is Complimentary
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private bathroom in room
Quiet location
Radio in room
Self controlled heating/cooling system
Shower
Telephone
Telephone in all rooms
Telephone - Free local calls
Television
TV - Free Cable
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Show Pet PolicyPets are allowed and we charge a non-refundable pet deposit of $25 per pet and the maximum weightlimit is 25 pounds
Airport & Shuttle Information - Best Western Coastline Inn
Wilmington International Airport is located 4 miles from the hotel and the estimated charge for a taxi is $9 one way.
Airport Shuttle? Sorry, no airport shuttle available.
Testimonials: Why use Hotel Planner?
"Everything worked out great. We are at the end of our season, but I will definitely use you in the future for my travels needs for 2007. The rates you gave were very competitive--better than ones that I get online or over the phone." V.V. - Blacksburg, VA
"I'm so happy I 'stumbled' upon your services. This was exactly the sort of tool I need to find a new venue for our conference. Thanks!" J.H. - So. Orange County, CA
Based on 146 traveler reviews 
Value
Cleanliness
“Billing misrepresentation”
“Nice place with great view and convenient to downtown”
Standard Room - 1 King