"Overbooked, No Room, No Call"
Overall Score1.0/ 5
We were participating in a Bike MS fundraiser near this hotel early Saturday morning. This room had been booked with a confirmation sent. After our drive into town and upon checking in late that evening, we were informed that we did not have a room. They had found us a room at the next available hotel, which was 25 miles in the opposite direction of where we needed to be. There was no call ahead of time, which would have been helpful, as we had already passed the hotel they changed us to. We had to drive 35 minutes back the way we just came. This added time onto our trip that evening and again early in the morning before we were riding our bicycles 75 miles. It made for a long day. They need to review the definition of "reservation" and what that is. It also would have been nice if they would have called ahead and notified us. It would have saved us time, miles and money.
Verified Review, stayed from Fri Aug 01 to Sat Aug 02 2014 at a $59.49 average nightly rate.