May 10, 2013
James C, Marthasville,Mo | Trip type: Friends getaway
do not understand why no points because i used a coupon only 10 dollars less could have stayed across the street for 20 dollars less but chose best western everyone...
more »
do not understand why no points because i used a coupon only 10 dollars less could have stayed across the street for 20 dollars less but chose best western everyone looks for a bargain not a good policy ty « less
Read management response to this review.
Management response from James Langham, Director of Sales
I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case. I apology that the coupon rate is not consider a qualifing rate plan at our location. However, I would like to remind you that as a Best Western Rewards member you can earn 10 points for every U.S. dollar spent on qualified room rates, 600 Southwest Airlines Rapid Rewards® points, 20 AIR MILES® reward miles, or at least 250 partner rewards per qualifing stay. Members can earn points at all Best Western hotels worldwide.
We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed to receive from us. We do everything we can to ensure our guests enjoy our hotel. With that said, I assure that your feedback is incredibly important to us and I will definitely take your comments into consideration.
« hide
Nice room, quiet and convenient to restaurants, library and interstate. I was disappointed that my request for a late check out was denied. There was a genealogy meeting that I...
more »
Nice room, quiet and convenient to restaurants, library and interstate. I was disappointed that my request for a late check out was denied. There was a genealogy meeting that I wanted to attend but since it was on a Sunday afternoon and my request was denied, I did not go as I had no where to be from 11:00 a.m. (check out time) until the 2 p.m. meeting time. The place was definitely not filled to capacity - maybe the cleaning crew has a specific time to get off work. I only went to the breakfast room for morning coffee. The coffee was close to just being colored water ( I did not drink it) so that was my b'fast experience. When I return I may try another place that might offer a better breakfast and possibly be receptive to different ck in and ck out times. « less
Read management response to this review.
Management response from James Langham, Director of Sales
I appreciate the review of your recent stay at our hotel. I understand that you were disappointed that you we were not able to provide you with a later than normal check out time and for that I truly apologize. We do everything we can to ensure our guests enjoy their stay. With that said, I assure that your feedback is incredibly important to us and I will definitely take your comments into consideration.
Again, I thank you very much for your review and sincerely hope that you will give us another opportunity and stay with us next time you’re in town.
« hide
“Great place”
Apr 11, 2013
Mom-and-Kalle, Berlin, Germany | Trip type: Family
You get all you expect from a Best Western.The hotel is in a great location close to restaurants and stores in town. The front desk guy was very pleasant and...
more »
You get all you expect from a Best Western.The hotel is in a great location close to restaurants and stores in town. The front desk guy was very pleasant and helpful. Our room was spacious and the beds were very comfortable. The room was clean, quiet, well-maintained and equipped with TV, fridge, microwave and coffee machine.WIFI worked well. Pool was clean.They offered a hot breakfast with eggs,gravy ,bisquits,waffles,yogurt,aso.I would highly recommend the BW of Greenville « less
Read management response to this review.
Management response from James Langham, Director of Sales
First, I must thank you for your compliment about Sam; he was the desk clerk who greeted you at check-in. We have an excellent team here, going that extra mile to insure that our guest have a great experience.
We would like to thank you for your recent stay. We understand that you had many options to choose from to meet your lodging needs, and we appreciate your choice to stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
« hide
“Alway check under everything before you check in!!!!!!”
Apr 7, 2013
BeverlyI_13, Orange Park, Florida | Trip type: Family
Me and my husband stayed in this hotel when we came into town for a big family anniversary party.. It was pretty decent I really didn't have any complaints (mainly...
more »
Me and my husband stayed in this hotel when we came into town for a big family anniversary party.. It was pretty decent I really didn't have any complaints (mainly cause we were hardly there).. Till we left, We were giving the room the "Once over" before we left and went back home. Well we checked under the couch cushion and I was floored by what we found. A crack pipe and some crack. So has you can imagine, I freaked out. We figured it was either the maids or a previous guest. But how could it be a previous guest when the room was supposedly thoughly cleaned???? We took what we found up to the front desk, Nothing was done and we still had to pay full price.. We come into town a lot and I will never stay at this place!!!! It wasn't like it was just a bag of pot.. IT WAS CRACK and not a thing was done about it! Stay clear I'll pay extra in May at a different hotel when I come back in town to make sure its CRACK FREE !!! « less
Read management response to this review.
Management response from James Langham, General Manager
Let me start by saying how shocked and even dumbfounded I was to read your comments pertaining to your stay back in August 2012 at our property. We here at Best Western strive to make every guest experience the very best we can and it sadness me to learn that we have fallen short of that. I truly apologize and I can assure you that I have definitely addressed these issues with all staff. We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed in receiving from us. We would love for you to give us another opportunity and stay with us the next time you’re in town.
« hide
“Good overnight”
Mar 18, 2013
Jurody | Trip type: Family
This hotel is remodeling and doing a good job of updating the rooms. Our beds were comfortable and the room was very spacious and clean. The desk was friendly and...
more »
This hotel is remodeling and doing a good job of updating the rooms. Our beds were comfortable and the room was very spacious and clean. The desk was friendly and the rate (with travel coupon) was very reasonable. We booked two rooms, one for my husband and I and one for a family member traveling with us. She was not happy about the exterior entrance (need to walk outside for breakfast) but we are fine with that. Location is convenient to food choices and access to interstate. I would stay here again. « less
Read management response to this review.
Management response from James Langham, Director of Sales
On behalf of the Staff and Management of the Best Western, Greenville we would like to thank you for your recent stay. We understand that you had many options to choose from to meet your lodging needs, and we appreciate your choice to stay with us. I must thank you for your compliments pertaining to our amazing staff and recently Hotel remodel. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. While online like us on facebook!
« hide
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Danelly Field - Montgomery 35mi.; Birmingham International - 130mi;
Mobile - 110 mi
Airport Shuttle? Sorry, no airport shuttle available.
Testimonials: Why use Hotel Planner?
"Everything worked out just great with our wedding block of rooms at the Holiday Inn. Your site is a great tool. I've told friends about it already and will continue to do so in the future." B.K. - Alexandria, VA
"This was much easier than looking for a hotel on your on, surfing the internet. Thanks for all you help!!!" M.H. - Tampa, FL
Based on 31 traveler reviews 
Value
Rooms
“Great place”
“Alway check under everything before you check in!!!!!!”
