Apr 10, 2013
jhussher, Fort Lauderdale, FL | Trip type: Business
MY workers were in West Palm Beach two long days in a row, cleaning out a foreclosed home for the bank. The time and fuel to go back and forth...
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MY workers were in West Palm Beach two long days in a row, cleaning out a foreclosed home for the bank. The time and fuel to go back and forth there and home to Fort Lauderdale every day was getting pricey, so I rented them a room at Red Roof Inn and the room was acceptable, close to the job site. Hey had a nice dinner my company paid for at a nearby Applebees. ONly glitch was, I ordered the room on Expedia and, hours later when my staff arrived at the hotel, were told their reservation from Expedia wasn't in the system yet, they had to wait another hour or so , tired, sitting in the lobby, to finally check in. « less
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Management response from Laura Hurst, General Manager
Dear J; Thank you for your review. I will be certain to share your feedback with our staff. We look forward to serving your travelling needs in the future. Best Regards, Laura Hurst
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“Disappointed”
Mar 17, 2013
Phyllis S, London, Canada | Trip type: Family
We stopped at Red Roof Inn one evening around 6:00 with the coupon from the Florida coupon booklet and were told that the rate would be $109 plus taxes for...
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We stopped at Red Roof Inn one evening around 6:00 with the coupon from the Florida coupon booklet and were told that the rate would be $109 plus taxes for the stay. We produced the coupon and were told that they don't honor those coupons. We asked about a senior rate and were told that they don't have senior rates, but we were "in luck" because we would be the first to be put into one of their newly renovated rooms. We had travelled all day and were tired, so we took the room. The key didn't work, so the only person on duty had to leave her post and re-key the lock. After we got into the room, the door handle wouldn't work, so we were given another room. We moved all our luggage into the new room and the toilet kept flushing with no one in the bathroom. We were given a different room, which was very pleasant, but we soon learned that there was no blow dryer, only one shampoo, no conditioner, no iron and ironing board, no continental breakfast and the wifi didn't work. What was upsetting was the fact that we had spent 5 days travelling up to that point and EVERY other place we stayed offered all those amenities just mentioned and accepted the coupons. This place charged far more for the room and offered none of the things we had been given in other hotels. In the morning, my husband listed all the issues and the new desk clerk offered to reduce the price by $20, which was accepted. Our issue was that this was the ONLY place that provided such limited service/amenities and was the most expensive. It left a bad taste in our mouths and during our next week of travelling, we never even considered stopping at any other Red Roof Inns. This place did a disservice for all other Red Roof Inns on our trip. « less
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Management response from Laura Hurst, General Manager
Dear Phyllis, I am sorry to hear you were disappointed with your stay. We certainly thank you for stopping by during the renovation process and we will certainly appreciate your feedback. Providing superior customer service is a goal of all our staff and we look forward to providing better service and ammenities in the future. Best Regards, Laura Hurst
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“They Went Above And Beyond to Make Things Right”
Dec 1, 2012
Pete V, Xenia, Ohio | Trip type: Couples
From the time we attempted to check in, we had minor problems and inconveniences here--nothing major, but little things that had added up to the point that shortly before we...
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From the time we attempted to check in, we had minor problems and inconveniences here--nothing major, but little things that had added up to the point that shortly before we were about to check out, I felt that a comment to the manager was in order so that I could let him/her know of the issues, and perhaps see if they might take a little something off of my bill. I had written down the list of little things that were needing attention, and spoke with Laura, the manager. When I showed her the items that needed attention, she read through them, and without my even asking her if we might be able to take something off of the bill, she said, "Well, I'm going to reverse your charges for your bill," meaning that she was comping the room. I told her that I wasn't asking her to do that, but she referred to the list I'd given her and said, "That's not how we do business."
Here's the point: things will almost never be perfect. Sometimes things are much less than average. But when issues DO occur, what more can be asked than to make things right--and then some? So, I definitely recommend this Red Roof Inn for someone looking for an economy motel in the West Palm Beach area. « less
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Management response from Laura Hurst, General Manager
Dear Pete, Here at the Red Roof Inn, West Palm Beach, we are committed to providing exceptional customer service and are dedicated to resolving our guests concerns. As our renovations continue, feedback from guests like you allow us to further ensure guests satisfaction by preventing future occurences. Thank you, again, for bringing this to our attention. We look forward to serving you again soon! Best Regards, Laura Hurst, General Manager
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“Always a great bargain hotel”
Nov 24, 2012
Natalie W, Ozark, Alabama, United States | Trip type: Family
Have stayed at this Red Roof about 10 times over the years - always a great value and close to Cracker Barrel Restaurant. Even though it is within 1/8 miles...
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Have stayed at this Red Roof about 10 times over the years - always a great value and close to Cracker Barrel Restaurant. Even though it is within 1/8 miles of I 95, it is not noisy at all. Have stayed on each floor and all are good. Access is good and on a cul-de-sac so not a lot of traffic. They are always friendly and welcome my dog each and every time. « less
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Management response from Laura Hurst, General Manager
Dear Natalie, We appreciate your continued business at the Red Roof Inn, West Palm Beach. Thank you for your review and we shall see you again on your travels through our great state.If there is anything I can do to accomodate your needs, you know I am only a phone call or request away. See you soon! Travel Safe! Best Regards, Laura Hurst, General Manager
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“Good place to stay.”
Nov 5, 2012
telephonegirlboydog
We stayed in room 139 and it was clean. The check in and out people were friendly and proffessional . We stayed on Sunday night and parking lot was well...
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We stayed in room 139 and it was clean. The check in and out people were friendly and proffessional . We stayed on Sunday night and parking lot was well lit and seemed very safe. We would stay here again for sure. They have coffee 24 hours. Good deal. « less
Read management response to this review.
Management response from Laura Hurst, General Manager
Thank you for your review! We at Red Roof Inn strive to provide a professional and courteous staff as well as clean and comfortable rooms at a reasonable cost. I look forward to seeing you again on your travels through beautiful West Palm Beach, FL. Best Regards, Laura Hurst, General Manager
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Complimentary wireless Internet access keeps you connected, and the flat-screen TVs offers HBO. The private bathroom has a shower/tub combination. Air conditioning, a wake-up call service, and daily housekeeping are among the conveniences offered. This room is Non-Smoking.
Standard 2 Full non-smoking
Two Full Beds
Complimentary wireless Internet access keeps you connected, and the flat-screen TVs offers HBO. The private bathroom has a shower/tub combination. Air conditioning, a wake-up call service, and daily housekeeping are among the conveniences offered. This room is Non-Smoking.
DELUXE KING BED NON-SMOKING
One King Bed
Complimentary wireless Internet access keeps you connected, and the flat-screen TVs offers HBO. The private bathroom has a shower/tub combination. Air conditioning, a wake-up call service, and daily housekeeping are among the conveniences offered. This room is Non-Smoking.
LARGE SUPERIOR KING ROOM NON-SMOKING
One King Bed
Complimentary wireless Internet access keeps you connected, and the flat-screen TVs offers HBO. The private bathroom has a shower/tub combination. Air conditioning, a wake-up call service, and daily housekeeping are among the conveniences offered. This room is Non-Smoking.
Deluxe Two Full Beds Non-Smoking
Two Full Beds
Complimentary wireless Internet access keeps you connected, and the flat-screen TVs offers HBO. The private bathroom has a shower/tub combination. Air conditioning, a wake-up call service, and daily housekeeping are among the conveniences offered. This room is Non-Smoking.
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Based on 40 traveler reviews 
Value
Service
“Good quick overnight lodgings”
“Always a great bargain hotel”