May 15, 2013
mat'sgirl, Belleville, Michigan | Trip type: Solo travel
I recently stayed at the Marriott Tijuana for 8 days or so between April 1, 2013 through April 8, 2013 while having bariatric surgery in Tijuana. From this perspective, that...
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I recently stayed at the Marriott Tijuana for 8 days or so between April 1, 2013 through April 8, 2013 while having bariatric surgery in Tijuana. From this perspective, that is a Medical Tourism hotel stay (not leisure), my hotel stay was alright...nothing special, nothing great but adequate.
Without repeating everything others have said, I'll just touch upon a few items. My check-in was easy and stress free but by and large, the front desk staff were one of the lower points of the stay. Initially friendly and engaging, I noticed the staff seemed more annoyed and put out when any additional requests were made of them. If busy, I soon learned to stay away from the front desk staff and manage my needs on my own. Frustrations abounded for me (and a few other medical tourists) regarding access to bottled water (included in our medical recovery rate), room service requests (also included and allegedly, pre-arranged and understood), transfer or exchange of money (don't ask), access to transportation (don't ask) and other front desk type of things. Sigh...front desk was a chore...downright stressful, in fact.
While clean and generally tidy, the hotel is several decades old (I would think) and definitely showing its age. I was assigned twice (pre and post surgery) to a room with 2 standard beds (despite requesting a room with a queen bed)...no biggie. The room furniture is worn and showing lots of age, IMHO. As others have noted, this Marriott is not quite up to the usual Marriott standards. Common areas are very nice but the rooms, hallways and BATHROOMS could definitely use a facelift.
Disturbing to me was the condition of the bathroom, particularly the shower. The shower grout and floor clearly showed signs of accumulated mold and mildew. Being there for surgery with NEW & OPEN INCISIONS, the bathroom initially creeped me out a bit. But somehow, I managed.
Related to this however was that housekeeping was always always always working and cleaning. I've never seen a more dedicated and harder working group of housekeepers in all my travels...very gracious and kind people.
The food (broths, teas) that I managed to taste were alright. As I mentioned, receiving my allotted 2-3 bottles of water daily proved tedious. So, like so many others, I trudged to the nearby Walmart and bought my own supply of water. Just wish I had done so earlier (versus) later in the week :0(
On a positive note, the porters and front-door guys were the best. One in particular took pity on me that I had traveled alone to Tijuana (at my age) for a very serious and invasive weight loss surgery. He took me under his wing and looked out for me, which I thought was so so so kind. Also, on one occasion, one of the drivers who transported people to and from medical appointments took several of us around for bandages, water, power waters, supplies, etc after medical appointments. I also thought this was very kind and nice.
Me along with others, graciously and generously thanked and tipped these guys 'cause IMHO they deserved some extra kindness.
So there you have it in a nutshell. My room, while on the main road, did not prove noisy or troublesome. The hotel's location is great and proximal to many super stores, mega stores, restaurants, convenience stores, tourist attractions, etc. I also used the Business Office computers on several occasions because for some reason, I wasn't able to consistently connect my computer's WiFi to the Internet.
I hesitated to write this review because the front door porters and the drivers were so so nice. But 4 or 5 of the local weight loss surgeons exclusively utilize this Marriott for rest and recovery of ALL their patients. And truthfully, I thought I'd be looked after/cared for a little bit more. In my experience, that wasn't quite the case. While I didn't feel totally alone, my expectations for a "recovery" stay were obviously higher than what occurred in reality. « less
“Pretty Good Considering......”
Apr 22, 2013
dbowman55, PHX | Trip type: Couples
First of all let me say, if you are expecting the same standards you are used to in the States, you will be disapointed....Stayed a week, so one would think...
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First of all let me say, if you are expecting the same standards you are used to in the States, you will be disapointed....Stayed a week, so one would think if you were staying so long they would give you a really nice room....wrong! We were given a room on the second floor facing the busy and noisy street right below. After the second night of being woken up very early due to the traffic outside I asked the front desk if we could be switched to another maybe more quieter room, I was given the option of switching to a interior room, that's right a room without a window....what is this a cruise ship??? How weird is that? Even though this hotel did not seem very full at all, they were not about to give out any rooms on the backside facing the golf course. Also when I asked for a code for the Internet for 2 computers I was told it would be a additional charge of $8.00 per day for the second computer. One of the main reasons for staying at a Marriott is the bed, and even at this location it did not disappoint. Plush bedding with plenty of pillows. After trying the restaurant on site twice, we decided to skip it as it had to have been the worst food eaten during the whole time there. Housekeepers and doormen were more than helpful always ready to do anything they could for you. Front desk staff not so much, as they seemed like they couldn't really be bothered...They advertise that they have US TV, well hope you want to watch Fox News and CNN because that's pretty much it, with the exception of some strange and several years behind WB programing....So the things that really were important such as the condition of the room and the bed were up to the Marriott Standards, that made the trip manageable, but due to the other aspects that were lacking I do not believe I will not be returning « less
Very impress by the profesionalism of Mr Ricardo Luna Concierge, we came to colect our USA visa and expend couple of days at the hotel and therefore took advantage to...
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Very impress by the profesionalism of Mr Ricardo Luna Concierge, we came to colect our USA visa and expend couple of days at the hotel and therefore took advantage to visit tourism points and restaurants, Ricardo was very efficient in recommend great locations, as we did only have one day to do so, breakfast needs to improve, coffee is not as good as other Marriott Hotels, bread selection also poor, other than that everybody smiles and are very attentive « less
“Used to be perfect until crazy internet surcharge!!!”
Mar 15, 2013
MargaLo1979, Los Angeles, California | Trip type: Business
We used to come to the Marriott Tijuana all the time, and one advantage of the hotel that made us come back was the complimentary internet Wifi. Our last trip...
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We used to come to the Marriott Tijuana all the time, and one advantage of the hotel that made us come back was the complimentary internet Wifi. Our last trip was a SURPRISE! Upon check in to our $89 room was a $40 PER NIGHT internet charge!!! Between our five iPads and iPhones for work, they wanted to charge us $8 PER device PER day. So our room charge went from $89 to almost $130, a 45% increase, OUCH!!! Well sady we now have to look for another hotel in Tijuana as we cant afford this insane surcharge for our business. My advice to management is to charge a reasonable $8 per night for ALL devices. « less
“Love the view of the golf course”
Mar 12, 2013
Brad H, Phoenix, Arizona | Trip type: Family
Great service and great views. I loved the buffet we had during our weekend stay. This is the best luxury hotel in tijuana. A bit far from my Tijuana Centro....
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Great service and great views. I loved the buffet we had during our weekend stay. This is the best luxury hotel in tijuana. A bit far from my Tijuana Centro. But amazing people work there. If I come back with family I be back here. When I travel alone for business I like to stay closer to centro. But this hotel is 2 minutes from Caliente casino. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Executive Room
1 or 2 beds. Balcony. Modern decor. Desk. Complimentary wireless Internet access. Voice mail. Free local calls. Cable/satellite TV with pay movies. CD player. In-room safe. Coffee/tea maker. Minibar. Complimentary bottled water and daily newspaper. Hair dryer.
Deluxe Room
One king bed or two double beds. Balcony. Modern decor. Desk. Complimentary wireless Internet access. Cable/satellite TV with pay movies. CD player. Two phones. Voice mail. Free local calls. In-room safe. Coffee/tea maker. Minibar. Complimentary bottled water and daily newspaper. Hair dryer. Climate control.
Amenities - Marriott Tijuana
Air conditioning
Alarm clock
Central location
Charge for early check out
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Currency exchange
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health centre
Games room
Golf course on hotel grounds
Hairdryer available
Internet - wireless
Jacuzzi
Laundry facilities
Licensed bar
Mini bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Quiet location
Radio in room
Restaurant
24 hours room service
Safe in rooms
Shop
Swimming pool - outdoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Travellers cheques accepted
TV room
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
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Based on 100 traveler reviews 
Value
Rooms
“An adequate but average stay for sure”
“Friendly and good location”
“Used to be perfect until crazy internet surcharge!!!”
Golf View Guest Room