May 8, 2013
LarryW57, Pittsburgh, Pennsylvania | Trip type: Family
This was a very nice hotel. We stayed for two nights in a "small" room, which included a sleeping area, sitting area, and a full kitchen, including a full size...
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This was a very nice hotel. We stayed for two nights in a "small" room, which included a sleeping area, sitting area, and a full kitchen, including a full size refrigerator. Oh, yes - and a bathroom! Everything was clean and comfortable. At check-in we were offered a choice of rooms (which floor, near or far from the elevator). The included breakfast was very good as well. « less
“Residence inn?more like Disaster inn”
May 7, 2013
WiSeDaD
This was my 2nd stay within a three week period. The hotel is big and gives the impression it is very welcoming. Looks are deceiving, at first glance we've noticed...
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This was my 2nd stay within a three week period. The hotel is big and gives the impression it is very welcoming. Looks are deceiving, at first glance we've noticed burgers tossed in the parking lot, broken grey goose bottle and other debris just as we stepped outside our rental. I must admit the front desk staff was very pleasant and the general manager didn't look like he wanted to engage in conversation much with his guests. The breakfast and dinner staff were very caring,polite and fun to enjoy a laugh with.
*Rooms: Again at first glance everything looked so beautiful. Although the room we checked into smelled heavy of smoke. I ignored it and opened up the windows just for the sake that we could get some rest. The windows had dead stink bugs infested in the screens. The kitchen had a nice accent and was very clean until I noticed the disposal was clogged and mentioned it to the front desk. It took roughly 10 minutes before a maintenance guy responded only to ask what the problem was. He then left and another 10 minutes passed when I spoke to the front desk they told me he might have already left, I was furious! He came and apologized. I mentioned there was hair in my bathroom(I'm a 33 year old bald dad of two kids, I have no hair) he apologized for that too. To top it off the bed sheets were really damp,easy to get sick in the conditions of this fluctuating weather this area has.
Overall, polite staff but not enough staff to keep up with presentation of Marriott hotels. I have stayed at plenty other Marriott brands through the east coast and value my platinum status. This hotel is possibly the rookie chain of them all. By far the most unsatisfactory of all the properties I've stayed at. My experience differs from others but as a loyal member to Marriott for 11 years I expect a lot more than a motel 6 replica.
Apr 8, 2013
cauliflwer, Worcester, Massachusetts | Trip type: Business
We had a very positive experience with our stay at the Residence Inn Silver Spring. We booked a 2-bedroom suite that was roomy and comfortable. The hotel looks very modern,...
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We had a very positive experience with our stay at the Residence Inn Silver Spring. We booked a 2-bedroom suite that was roomy and comfortable. The hotel looks very modern, was clean, and had nice amenities. Since it was early April, we weren't able to use the outdoor ones (pool, BBQ area, etc) but they looked great. It's located right at a shopping plaza with a gas station, Target, etc, also which was convenient. I would definitely stay here again if traveling to the DC area and would recommend it to others. « less
“Spotlessly clean”
Apr 8, 2013
Brygida_2008, Portland, CT | Trip type: Family
Just came back from a week stay during son's spring break at this Residence Inn. We were both quite happy with the room. It was spotlessly clean. Which is the...
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Just came back from a week stay during son's spring break at this Residence Inn. We were both quite happy with the room. It was spotlessly clean. Which is the main thing I want from a hotel room! The bed was fine. The room had a flat screen TV. The only minor complaint is that the room did NOT have wireless. Nowadays, with iPhones, etal, having wireless in the room is becoming a necessity.
The breakfast was fine. I liked the egg mcmuffins, the pancakes, the hash browns. My son loved the cereal bar and the waffles.
We stayed here due to friends living in Silver Spring, but this turned out to be a great choice for visiting Washington DC. Every morning we drove the couple miles to the "Glenmont" metro station, which ALWAYS had a parking spot and cost $5 to park all day. We took the metro into Washington DC, about a 15 minute ride. This worked great and I would stay here again if I was touring DC. It beats dealing with parking and the stopped-dead-traffic of Washington. « less
“EXCEPTIONAL COSTUMER SERVICE”
Apr 1, 2013
Angela R, San Antonio, Texas, United States | Trip type: Business
EXCEPTIONAL COSTUMER SERVICE
All the staff was very helpful, but Mrs. Semhar had outstanding customer service. She went out of her way to help us in renting a car, giving...
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EXCEPTIONAL COSTUMER SERVICE All the staff was very helpful, but Mrs. Semhar had outstanding customer service. She went out of her way to help us in renting a car, giving instruction how to go to Washington DC and then referring us to another Marriot in DC. All of these were about 3 hours in customer service. Thank you Mrs. Semhar « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Policies / Expenses
Room Types - Residence Inn Silver Spring
One Bedroom Suite
One Queen and One Sofa Bed
Get a good night's sleep with premium bedding and a sofa bed. Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. The in-room kitchen includes a refrigerator, a microwave, and cookware/dishware. Bathroom amenities include complimentary toiletries and a hair dryer. A desk, complimentary newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Studio Room
One Queen and One Sofa Bed
Get a good night's sleep with premium bedding and a sofa bed. Complimentary wired and wireless Internet access keeps you connected, and premium TV channels are offered for your entertainment. The in-room kitchen includes a refrigerator, a microwave, and cookware/dishware. Bathroom amenities include complimentary toiletries and a hair dryer. A desk, complimentary newspapers, and a wake-up call service are among the conveniences offered. This room is Non-Smoking.
Testimonials: Why use Hotel Planner?
"Everything went very well. The accommodations were great; the manager was very friendly and helpful, especially on short notice. I will certainly look to your service again when the need arises. Thank you." D.L. - Lebanon, PA
"Our hotel stay was wonderful. The hotel was very accomodating and well organized. We appreciate all that every one did for us. I have already told other groups about your service and plan on using it again myself." C.V. - Suwannee, FL
Based on 54 traveler reviews 
Value
Cleanliness
“Residence inn?more like Disaster inn”
“Great hotel with friendly staff”
One Bedroom Suite 
Studio Room