HOLIDAY INN SELECT DALLAS NORTHEAST

11350 Lbj Freeway, Dallas, TX 75238 United States (USA)
View Map Toll-free: 1-800-230-4134 Reservations: 1-866-307-7585
3.0 Star Suburban Hotel in Dallas County
32.87516 -96.68451
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Poor
2.0/ 5

Based on 49 guest reviews

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  • Outdoor pool at hotel
  • 244 sleeping rooms in hotel
  • 5 floors in property
  • 2 suites in property
  • Check in: 1500
  • Check out: 1200
  • Group booking rating of 7.3/10
  • 10 meeting rooms in property

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Room Types

Check RatesRoom 2 Double Beds
Non-Smoking
Check RatesStandard Room 1 King Bed
Non-Smoking

Local Attractions

Mesquite Rodeo, West End, Fair Park, White Rock Lake

Verified Reviews of Holiday Inn Select Dallas Northeast

Below are the verified reviews from guests that we have booked recently:
"Very Clean"
Overall Score4.0/ 5
It was perfect! Clean and fancy, but they do need to fix the Internet connection at their computer lab!
(Individual traveler, booked 1 room), from US flag
20-Jan-2015 Verified Review
"TLC Needed"
Overall Score2.0/ 5
The location of the Hotel has much to be desired, however, the inside was even worse. A thorough cleaning of the entire place is needed. There was dirt visible on the floors where no one vacuums, there were phones (including in our room) that were sitting almost on display because there were no phone cords, there were wires hanging from the ceiling that were suppose to house Fire Alarms/Smoke Detectors, holes in the wall, lamps that wouldn't work, security key badges on outside entrances that were not in working order, exterior doors with broken handles, elevators that were out of order, etc. The hotel could be charming with the right attention. There is a beautiful courtyard between two buildings that was peaceful and nicely landscaped with the exception of cheap patio tables and chairs.
(Individual traveler, booked 1 room), from US flag
28-Oct-2014 Verified Review
Response from Management on 30-Oct-2014:
We appreciate your comments. While undergoing construction things are not as tidy looking and it seems as though things are incomplete. The hanging wires is due to the fire company redoing the wiring. We will take this information and use it to improve. Thank You.
"Good Price, Decent Hotel, Mediocre Service."
Overall Score3.0/ 5
The Regency Hotel is actually fairly nice and a pretty good deal for the money. However the place is poorly kept. Cons: Checking in took forever despite there being no one in line. In our room, the bathroom door and closet door was broken, the controls for the A/C were broken and the controls for the sleep number bed were broken. The bathroom fan made a really loud scraping noise. The continental breakfast was always out of several items (plates, apple juice) and there were only about three salt shakers for 20 tables. Pros: Great price for what you get, the amenities were great, some of the food at the continental breakfast was absolutely delicious, the bed was comfortable (sleep number is pretty awesome for a $57 dollar a night hotel). The pool looked really nice even though we didn't use it.
(Individual traveler, booked 1 room), from US flag
29-Jul-2014 Verified Review, stayed from Sat Jul 26 to Sun Jul 27 2014 at a $49.00 average nightly rate.
Response from Management on 30-Oct-2014:
Thank you for your comments. While you had some positive feedback, which we appreciate, there were also negative feedback. We are going to take the negative and share them with each department in order to improve. Thank You.
"Decent Price. Under Repair. "
Overall Score3.0/ 5
Overall, the hotel was okay, but it could have been cleaner. The room service and front desk staff need better customer service training. Management was very good. Once repairs are complete, this hotel will be excellent.
(Individual traveler, booked 1 room), from US flag
23-Mar-2014 Verified Review, stayed from Sat Mar 08 to Mon Mar 10 2014 at a $49.00 average nightly rate.
Response from Management on 30-Oct-2014:
We appreciate it when we get comments. They can only help us improve. I am going to focus on customer service with classes and practice sessions so our employees can see from the guest view. Thank You.
"OK Stay"
Overall Score3.0/ 5
Everything was fine except housekeeping was poor and room service for the restaurant could have been better if you were able to place a menu in the room and place an order by phone, etc.
(Individual traveler, booked 1 room), from US flag
12-Mar-2014 Verified Review, stayed from Sat Mar 08 to Mon Mar 10 2014 at a $49.00 average nightly rate.
Response from Management on 30-Oct-2014:
Thank you for your comments. While undergoing construction some amenities are interrupted, such as phone service, internet, etc. I appreciate the comments regarding customer service too. I will focus on that with all employees. Thank you.
"Inadequate Breakfast "
Overall Score3.0/ 5
The room was okay. The hotel advertises a free breakfast during the week at 6:30. The first day we were there on Friday and breakfast was after 7. Saturday it was suppose to be at 7, but no one showed up. We had to go elsewhere. I was disappointed in this because we needed to be at a volleyball game at 9:00 am in Garland.
(Individual traveler, booked 1 room), from US flag
24-Nov-2013 Verified Review, stayed from Thu Nov 21 to Sat Nov 23 2013 at a $71.20 average nightly rate.
Response from Management on 30-Oct-2014:
I apologize for the inconvenience we caused you regarding breakfast. We are going to make it clearer when breakfast hours are and be sure our employees are taking their responsibility in it more seriously.

Customer Reviews of Holiday Inn Select Dallas Northeast

2.0 out of 5.Based on 49 guest reviews, Poor

Property Description

Holiday Inn Select Dallas Northeast is the ideal Business and Leisure Traveler's hotel. Our spacious 244 guestrooms offer a perfect "Home away from Home". An Executive Level upgrade adds the comfort and convenience of both continental breakfast and evening reception enhanced with key-access only security. Relax in our dry sauna, release some stress in our fitness center or do a little of both in the outdoor pool. Dine in comfort in the Terrace Grille (breakfast, lunch and dinner), Safari's (bar), or we’ll bring great fare to you through Room Service. Throughout our 10,000 sq ft of versatile function space, we maintain the same exacting standards of excellence whether serving coffee breaks for 10, formal dinners for 400, or seminars for 500. Close to Garland’s and Mesquite’s business centers, fine dining and fast food restaurants, as well as several entertainment venues, our complimentary transportation makes getting around even easier. Likewise, our ideal location provides convenient access to I-635, I-30, & 75/Central. Most importantly, our service-oriented staff members are always on task to ensure complete guest satisfaction.

Details / Other Expenses

Check In:1500
Check Out:1200
Year of Last Renovation:2004
Floors:5
Rooms:244
Corridors:All Rooms Have Interior Hallways
Non Smoking Rooms:181
Handicap Rooms:
Suites:2
Room Windows:Windows Do Open
Cleaning Frequency:Daily
Meeting Rooms:10
Meeting Space:10000 sq. feet
Banquet Space:Holds 500 people
Dist. to Food/Bars:On-site
Dist. to 24hr Restaurant:0.5 Mi
Dist. to Nearest Gym:1.0 Mi
Lounge/Bar Hours:4PM-10PM
Policies / Expenses
Cancellation:
Individual-6pm day of arrival; Group-Based upon contract
Nightly Parking:$0.0
Typical Group Deposit:Varies
Total Taxes:15.00%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)
State Tax: 6.00%
City Tax: 7.00%
Food and Beverage Tax: 8.25%
Audio Visual Tax: 8.25%
Porterage Fee: 4.00 Per Item
Food and Beverage Service Charge:20.00%
Audio Visual Service Charge:20.00%
Banquet Bartender Fees:75.00 Per Night
Chef Attendant Fees:55.00 Per Night
Avg. Continental Breakfast Cost:13.00 Per Person
Avg. Plated Breakfast Cost:15.00 Per Person
Avg. Buffet Breakfast Cost:15.00 Per Person
Avg. Plated Lunch Cost:25.00 Per Person
Avg. Buffet Lunch Cost:25.00 Per Person
Avg. Boxed Lunch Cost:14.00 Per Person
Avg. Plated Dinner Cost:28.00 Per Person
Avg. Buffet Dinner Cost:32.00 Per Person
Morning Break Cost:12.00 Per Person
Afternoon Break Cost:15.00 Per Person
Banquet Gallon of Coffee:38.00 Per Item
Banquet Soda: 2.50 Per Item
Banquet Bottled Water: 2.50 Per Item

Amenities / Features


Pet Friendly? Yes! Pets are allowed.
Pets accepted with a non-refundable $25 pet deposit. Maximum pet weight 50 lbs.


  • Air conditioning
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Breakfast in room
  • Central location
  • Clothes drying
  • Complimentary newspaper
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health centre
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Ironing facilities
  • Laundry facilities
  • Licensed bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Pets allowed
  • Private bathroom in room
  • Private car parking
  • Quiet location
  • Radio in room
  • Refrigerator
  • Restaurant
  • Sauna
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • Travellers cheques accepted
  • TV room
  • Voicemail

Airport & Shuttle Information

DAL (Dallas Love Field)-18 milesDFW (D/FW International)-22 miles

Local Shuttle Info: Hotel provides shuttle within 5 mile radius of the hotel. Super Shuttle offers service to/from the airport at estimate of $18 per person each trip.

Airport Shuttle? Sorry, no airport shuttle available.

About Holiday Inn

  • Full-service hotel offering three different experiences: Holiday Inn Express ideal for the business traveler, Holiday Inn Resorts for family fun and relaxation, and the Holiday Inn Club Vacations, suitable for family and friends with spacious accomodations
  • Offering comfort and family-oriented service, children stay anfd eat free at Holiday Inn properties
  • Free high-speed onternet access
  • Restaurants and bars on-site with good food and drinks for all ages
  • Indoor or Outdoor swimming pools based on location
  • Great exercise facilities
  • Based on select properties, Holiday Inn 's The Hub is the perfect entertainment spot and gaming area with a media lounge, fire pits, etc.

The Holiday Inn highlights above are subject to change without notice.

Previously known as:
Holiday Inn Select Dallas Ne, Regency Hotel, Regency Hotel Conference Center

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