Mar 18, 2013
nshawk, Galloway, New Jersey | Trip type: Couples
Beyond the title, I found little to recommend at this establishment. The rooms were clean but had inferior linens, towels, toiletries,etc. There was no exhaust fan in the bathroom, so...
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Beyond the title, I found little to recommend at this establishment. The rooms were clean but had inferior linens, towels, toiletries,etc. There was no exhaust fan in the bathroom, so it remained damp at all times. There was no obvious mold, but I did not look above the drop ceiling. The room had to be vacated before 11:00 am or no cleaning was done. Apparently they used check out time as the end of housekeeping day. Parking and entrance to the hotel were both difficult, as there is no direct entrance from the main avenue of Claremont and the alley was filled with pot holes and dumpsters! The continental breakfast was a joke...a loaf of bread and stale pastries, seriously??? Even the in room coffee was subpar and you were unable to obtain a second serving of creamer or sweetener. There was an in room fridge which was a plus, as was the flat screen TV. My son is a student as Ashland and we will definitely not be staying at this hotel again, despite the walking distance to campus. « less
“Better than expected”
Nov 18, 2012
marino1399, muncie, in | Trip type: Solo travel
I got a good price through priceline. I had been here about 5 years ago and it was nice, but after reading recent reviews I was worried about what I...
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I got a good price through priceline. I had been here about 5 years ago and it was nice, but after reading recent reviews I was worried about what I would see. I was pleasantly surprised. The room was big and very clean. Had a nice flat screen tv. There was a couch in the room that looked like it needed to be replaced, but I didn't need to use it, so it didn't bother me. The bathroom was very clean. Breakfast was very simple. They had little boxes of cereal and a loaf of bread and some pastries. I filled up on the cereal, so can't complain. I would stay here again. « less
“Needs a lot of work”
Aug 1, 2012
speedz2, Milwaukee, Wisconsin | Trip type: Business
This place was booked on my behalf for a visit to the university. Checked out reviews of course, so I was concerned even before arriving. But I wasn't paying for...
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This place was booked on my behalf for a visit to the university. Checked out reviews of course, so I was concerned even before arriving. But I wasn't paying for it, so I went anyway. Here are some adjectives associated with it: dark, old, dingy, dirty, stained, dated, worn, ugly. Enough said. Stay somewhere else (unless it's free). « less
I grew up in Ashland, and years ago the Surrey Inn was elegant. Visited ten years ago, and it was a bit run down, but still had a good appearance...
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I grew up in Ashland, and years ago the Surrey Inn was elegant. Visited ten years ago, and it was a bit run down, but still had a good appearance with clean rooms. Visited two days ago and won't be back under this management, no matter how nostalgic it could have been. If you are looking for an inexpensive stay Surrey Inn is half the price of newer Ashland hotels at the 250/71 interchange. The only pro is the price and semi-clean rooms. Cons abound: the "exercise facility" is a broken (the mgmt. calls it "manual") treadmill and a duck-taped ab machine, in the lobby of all places! The breakfast was cold cereal, pre-packaged pastry from a discount bakery, a loaf of bread in the wrapper, a jar of peanut butter, and a gallon of milk and orange juice. There is watery coffee in the lobby, but only during breakfast. The second morning I noticed the orange juice was soured. Thinking I'd be helpful, I notified the manager. He looked at the expiration date, told me it was good and put it back. I suggested he taste it. He seemed insulted. The next day the same OJ was served. No one was drinking it. Another guest told me they purchased their own food. So did we. In the rooms the furniture is worn and upolstered chairs are unravelling, beds were once of good quality, but now are lumpy. Bathrooms smell of mildew. Housekeeping cleans, but at every turn this management cuts corners. We were given one small bar of soap, and tiny shampoo packets. If you still decide to stay, get a room on the second floor. First floor guest hear the creaking floor boards of the guests above them, which woke up my kids every night we stayed. Because I love my hometown and the memory of the Surrey Inn, it's sad to see the cheap attitude, and lack of vision of the management. With a little investment the hotel could attract considerable business from nearby Ashland University, and be historic, quaint, and elegant again. This management will let it become a dilapidated hovel. « less
“Needs major overhaul”
Jun 14, 2012
Bondgirl67, Naples, Florida | Trip type: Family
We have stayed at this hotel for years and loved it until a few years ago when the new owners took over. They are unfriendly and have let the hotel...
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We have stayed at this hotel for years and loved it until a few years ago when the new owners took over. They are unfriendly and have let the hotel got to crap. The breakfast is a joke and unsanitary, the beds and bed linens are years old and stained and dirty, the chairs in the room were VERY stained and disgusting. They need thrown out and all new bought. The towels need thrown out and all new bought too. Thin, scratchy and most stained. They have no tissues in the rooms. Just a real shame how they've let it run down. It used to be so nice. Will not stay again unless they do a major overhaul!! « less
Read management response to this review.
Management response from surreyinnashlandoh, Webmaster
Dear Guest,
Thank you for choosing Surrey Inn Hotel for your recent stay in our area. I appreciate your calling it to our attention that the facility is not as good as it was with former owners. Hopefully this will be remedied.
Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:
• Breakfast staff received additional training in presenting a proper breakfast.
• Housekeeping received additional training in the level of cleanliness required of them as our employees.
• New owners were approached about the condition of the towels and sheets and they immediately took action to have them replaced.
I hope that the next time you visit our area you will once again choose to stay at Surrey Inn Hotel. We take our reviews very seriously, and I think you will be very pleased.
Sincerely, Hotel Manager.
« hide
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Check In:
1:00pm
Check Out:
11:00am
Year of Last Renovation:
2001
Floors:
2
Rooms:
27
Corridors:
All Rooms Have Interior Hallways
Non Smoking Rooms:
22
Handicap Rooms:
1
Suites:
1
Room Windows:
Windows Do Open
Cleaning Frequency:
Daily
Meeting Rooms:
0
Dist. to Food/Bars:
On-site
Dist. to 24hr Restaurant:
0.5 Mi
Dist. to Nearest Gym:
0.5 Mi
Lounge/Bar Hours:
11.00 am to 2.00am
Policies / Expenses
Cancellation: 48 hours
Nightly Parking:
n/a
Total Taxes:
12.75%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
Room Types - Surrey Inn
One king bed nonsmoking
One King Bed
Complimentary wired and wireless Internet access keeps you connected, and the 42/32-inch LCD TVs is offered for your entertainment. Lounge by the fireplace. A coffee/tea maker and a refrigerator are provided while a microwave can be requested. Bathroom amenities include a hair dryer. A sofa bed, a wake-up call service, and daily housekeeping are among the conveniences offered. This room is Non-Smoking.
Two double beds nonsmoking
Two Double Beds
Complimentary wired and wireless Internet access keeps you connected, and the 42/32-inch LCD TVs is offered for your entertainment. Lounge by the fireplace. A coffee/tea maker and a refrigerator are provided while a microwave can be requested. Bathroom amenities include a hair dryer. A sofa bed, a wake-up call service, and daily housekeeping are among the conveniences offered. This room is Non-Smoking.
Amenities - Surrey Inn
Air conditioning
Alarm clock
Complimentary breakfast
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Facilities for the disabled
Fax available
Free local calls
Hairdryer available
Handicap accessible
Ice Maker
Internet - wireless
Internet is Complimentary
Ironing facilities
Licensed bar
Non-smoking rooms
24 hours opened
Private bathroom in room
Quiet location
Radio in room
Restaurant
Self controlled heating/cooling system
Shower
Tea and coffee making facilities
Telephone
Telephone in all rooms
Telephone - Free local calls
Television
TV - Free Cable
Travellers cheques accepted
TV room
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Surrey Inn
1 hour from Cleveland Hopkins airport
Airport Shuttle? Sorry, no airport shuttle available.
Testimonials: Why use Hotel Planner?
"The site has been a tremendous planning tool for me. The site is easy to navigate and the responses are immediate. What a timesaver! I especially like how easy it is to communicate with a someone by phone when necessary. What a great service!" M.E. - St. Louis, MO
"I have been planning trips for twenty years and doing all the "footwork", phone calling, emailing, etc. myself. This is the most wonderful thing since sliced bread!!!!!! Thanks for all info. I think I know already which hotel we will choose but I will wait a day or two for other bids." M.R. - St. Augustine, FL
Based on 12 traveler reviews 
Value
Rooms
Cleanliness
“good location to Ashland University”
“Better than expected”
“Needs a lot of work”
One king bed nonsmoking
Two double beds nonsmoking