Extended Stay America, a member of the Extended Stay Hotels brand, is ideally suited for travelers in a group. No matter how long you will be staying with us, you are sure to enjoy our hotel suites, which feature plenty of room to relax, a fully-equipped kitchen with a full-size refrigerator, WiFi internet access, and ample workspace. Groups traveling for extended stays will appreciate personalized voicemail and an on-site laundry facility. Extended Stay America Richmond - Hilltop Mall is the ideal choice for groups traveling for business or pleasure. Many of our guests enjoy a visit to: Golden Gate Bridge, Muir Woods National Monument, Napa Valley, Sausalito, Six Flags Marine World , or any of the other attractions in the Oakland/East Bay area.
Hotel Reviews for Extended Stay America Richmond Hilltop Mall
4.0out of 5Based on 8 guest reviews, Very Good
Based on 8 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
2
Very Good
4
Average
1
Poor
1
Terrible
0
Most Recent Traveler Reviews:
“Pleasantly Surprised”
Mar 23, 2013
Chase798b, Tampa, Florida | Trip type: Business
First I would like to say, under no certain terms, have I anything poor to say in regards to this location. The staff takes their jobs very seriously, and were...
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First I would like to say, under no certain terms, have I anything poor to say in regards to this location. The staff takes their jobs very seriously, and were a joy to deal with. We had previously scheduled reservations, and arrived according to our plans, to find that the hotel was not prepared for us, due to some network/phone complications, and the staff did not let this affect the fashion in which they dealt with us. they were quick to resolve the concern, making sure to provide each and every member of my staff with a clean and accommodating room. The manager was friendly, up beat and very pleasant, and made the experience enjoyable. I can say that I felt very welcome, and at numerous times throughout the stay, the staff went above and beyond the norm, to make me feel so. The hotel was clean, and in great working order, leaving nothing to be desired by my staff, considering the nature of our trip. We will definitely keep this location in mind if ever there is a need to return to this area again. KUDOS! « less
Read management response to this review.
Management response from Ali Rahimi, Manager
Thank you for your great review of our property. I'm glad that our team was able to make your check-in efficient and make you feel welcome. We look forward to seeing you again, should your travels bring you back to our area.
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“Not bad for Budget...”
Mar 17, 2013
keryninbali, portland, or | Trip type: Business
Having grown up in nearby Hercules, I was actually surprised and delighted to find a fairly decent budget hotel near my hometown where we're limited to non-branded "no-tell motels". When...
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Having grown up in nearby Hercules, I was actually surprised and delighted to find a fairly decent budget hotel near my hometown where we're limited to non-branded "no-tell motels". When recently visiting family as an adult (on the tail end of a business trip), I hardly wanted to stay at The Gables, where as a kid was a place of ill-repute - and awesome pre-drinking age parties! So Extended Stay America was a nice, welcome find. I've stayed at all levels of hotels and for 1- star, it's alright! Decent kitchen, bed, bath. Aside from the guy in his boxer shorts frying up some eggs with his door open and the other various cooked (ethnic?) foods wafting down the hall, I felt safe and secure as a single traveling woman. I had to smile at the receptionist with the big yellow hoop earrings and bedazzled fingernails...well, I guess that's the local flavor of these parts. I appreciated the free breakfast snacks in the lobby - note that they are merely snacks and you'll want to seek more nutritious fare elsewhere - like in Berkeley ;-) « less
Read management response to this review.
Management response from Ali Rahimi, Manager
Thank you for taking the time to write a review of your stay. I am pleased to hear that you have found a quality budget hotel near where you wanted to be.
Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
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“Very good for the price”
Feb 16, 2013
WWLL, South Pasadena, CA | Trip type: Solo travel
It is with some trepidation that I approached this one-star win on Priceline.
The location is good. It is on the fringe of Hilltop Mall, a 70's shopping mall. It...
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It is with some trepidation that I approached this one-star win on Priceline.
The location is good. It is on the fringe of Hilltop Mall, a 70's shopping mall. It is between a gated condo complex and a Social Security Administration building, in a dead end street.
A problem arose immediately. They have no no-smoking room for me. What am I to do? I went up and checked the room. It was OK and I took the room.
The good: the room has a microwave, a toaster, a full-size refrigerator, a coffee maker, dishes, range. It is clean, the bed is comfortable, there is excellent lighting, especially for reading in bed. Wi-fi is included but they try to upsell you with higher bandwidth.
The bad: there are no hangers. The frig and AC are loud.
When I complained that the light in bathroom not working, it was fixed within 15 minutes.
The staff was helpful with directions.
The maid almost barged in. Apparently her list shows the room as vacant. 30 minutes later I was at the desk and when I identified myself, I received an apology.
Breakfast consisted of coffee (good), tea, hot chocolate, cellophane pastries, and fruit.
What do you expect for $39?
Can people advise on what to do when they have no no-smoking rooms. They have you over a barrel when you are pre-paid through Priceline. « less
Read management response to this review.
Management response from Ali Rahimi, Manager
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you found our hotel good value for money.
Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
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“Needs to get their act together!”
Dec 27, 2012
Chloe S, El Dorado Hills, California | Trip type: Friends getaway
Two couples and one dog traveling to a family get together stopped at the hotel at 10 a.m. and . both husbands went in to see if there were two...
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Two couples and one dog traveling to a family get together stopped at the hotel at 10 a.m. and . both husbands went in to see if there were two rooms available for two nights. Talked to a very friendly clerk, who offered a king bed room on the second floor and a queen bed for the other couple which they reserved. When we returned in the evening for the keys, a different clerk said that the rooms were reserved for one person each room and that it would be five dollars more each room. We protested this, because each husband had reserved for his wife and him and there had been much discussion about family get togethers. The clerk finally said that she would give us the rate we had established. Then we were told that the king bed was not available and that we were put in a queen on lthe first room. We protested the first floor and were put on the second floor. Checking into the room, discovered that it hadn't been cleaned and were given another room. Getting into the bed, we discovered that the blanket only came to the edge of the bed, but at that point we gave up and struggled with staying covered all nightl. Next day we were given a king bed and discovered as we went to sleep that there was not blanket, only a bedspread. The breakfast consisted of coffee and a sweet roll in a cellaphane wrapping and some wilted apples-needless to say, we went out for breakfast. Never again will we stay at an Extended stay America. For a few dollars more we could have had a hairdryer, shampoo, a blanket, a breakfast and no bait and switch fees. Yes, the clerks were friendly and the manager tried to make things right, but in all the hotels that we have stayed in, we have never run into so many problems. « less
Read management response to this review.
Management response from Ali Rahimi, Manager
Thank you for taking the time to write a review of your stay. I sincerely apologize for the problems you encountered during your stay. I will work with my front desk staff to ensure that they are quoting prices correctly and in the case where they did not, to honor your reserved rate.
I know how upsetting it was that you were not able to get the bed type you had booked and that the bedding was not up to standard. I am retraining staff on our low inventory of certain room types and replacing blankets that have shrunk during laundry process and to ensure that this does not happen again in the future.
We continually work to improve our hotel, so I really appreciate your helpful critique. If you have any additional feedback, please reach out to me at sfr@extendedstay.com. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
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“Newly Renovated--Exceptional Value”
Dec 5, 2012
BudgetTraveler01, Oakland, California | Trip type: Family
PROs:
Kitchenette, spacious room, very comfortable new beds. good wifi, good parking, just off East Bay 80 Freeway, now all non-smoking. Richmond-San Rafael bridge is about 15 minutes on the...
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PROs: Kitchenette, spacious room, very comfortable new beds. good wifi, good parking, just off East Bay 80 Freeway, now all non-smoking. Richmond-San Rafael bridge is about 15 minutes on the freeway for access to Marin and points north. Desk staff is helpful. Hotwire rate is $58/night including all taxes. Search for hotels in 94806.
CONs: kitchen ware and utensils are very sparse, Does not have daily maid service. About 15 minute freeway drive to Berkeley Oakland area where hotel prices are at last double. Does not have 24 hour desk service. « less
Read management response to this review.
Management response from Ali Rahimi, Manager
I appreciate you taking the time to write such an informative review. I'm glad that you enjoyed our spacious rooms and new beds. We are very proud of our recent renovation and are pleased that you are too!
I wanted to also mention that although we do not offer daily housekeeping as a standard, we do have linen exchange at the front desk available 24 hours a day and the option to get daily housekeeping for a nominal fee, in case you need it next time!
Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Check In:
3:00PM
Check Out:
11:00AM
Year of Last Renovation:
2000
Floors:
3
Rooms:
101
Non Smoking Rooms:
81
Handicap Rooms:
Suites:
0
Meeting Rooms:
0
Policies / Expenses
Cancellation: 24 Hours Prior to arrival
Nightly Parking:
Comp
Total Taxes:
10.00%
Total Misc Fees:
$1.50 USD (mandatory resort fees/taxes)
Room Types - Extended Stay America Richmond Hilltop Mall
Studio Two Double Smoking
Two Double Beds
Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers premium TV channels. The in-room kitchen includes a refrigerator, a stovetop, and a microwave. The private bathroom has a shower/tub combination, as well as complimentary toiletries. A desk, a wake-up call service, and an iron and ironing board are among the conveniences offered. This room is Smoking.
Studio Two Double Non Smoking
Two Double Beds
Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers premium TV channels. The in-room kitchen includes a refrigerator, a stovetop, and a microwave. The private bathroom has a shower/tub combination, as well as complimentary toiletries. A desk, a wake-up call service, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Studio One Queen Smoking
One Queen Bed
Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers premium TV channels. The in-room kitchen includes a refrigerator, a stovetop, and a microwave. The private bathroom has a shower/tub combination, as well as complimentary toiletries. A desk, a wake-up call service, and an iron and ironing board are among the conveniences offered. This room is Smoking.
Studio One Queen Non Smoking
One Queen Bed
Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers premium TV channels. The in-room kitchen includes a refrigerator, a stovetop, and a microwave. The private bathroom has a shower/tub combination, as well as complimentary toiletries. A desk, a wake-up call service, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Studio One King Non Smoking
One King Bed
Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers premium TV channels. The in-room kitchen includes a refrigerator, a stovetop, and a microwave. The private bathroom has a shower/tub combination, as well as complimentary toiletries. A desk, a wake-up call service, and an iron and ironing board are among the conveniences offered. This room is Non-Smoking.
Amenities - Extended Stay America Richmond Hilltop Mall
Air conditioning
Alarm clock
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Elevator
Facilities for the disabled
Fax available
Free local calls
Handicap accessible
Internet - wireless
Kitchen facilities
Non-smoking rooms
Pets allowed
Refrigerator
Telephone in all rooms
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Testimonials: Why use Hotel Planner?
"This is a great service, andvery easy to use. It is so much easier than doing all the research myself! With a wedding to plan, this saves me so much time! Thank you very, very much! I will reccomend you to friends and family." R.R. - Greenville, SC
"First time experience was great. We are involved with a softball organization that support 5 teams. I will pass the word to the rest of our coaches." P.D. - Bloomington, IL
Based on 8 traveler reviews 
Value
Rooms
“Very good for the price”
“Needs to get their act together!”
Studio Two Double Smoking 
Studio One Queen Smoking 
Studio One King Non Smoking