Four Points by Sheraton Charlotte is conveniently located in an area alive with a myriad of entertainment possibilities. Our hotel is just five miles from Charlotte Douglas International Airport and minutes away from Uptown, South Park, Bank of America Stadium, Charlotte Bobcats Arena, Discovery Place, Carowinds Theme Park, Billy Graham Library and Lowe's Motor Speedway. The new LYNX Light Rail will connect you to all the excitement of Uptown and the city's best restaurants in just a matter of moments, or travel in the opposite direction to Pineville. Our hotel features 55 two-room suites and 77 traditional king guest rooms. For the comfort of all of our guests, we are 100% non-smoking. Other features include onsite workout facility, business center, outdoor pool, and free wireless High Speed Internet Access in all guest rooms.
Star Rating:
Local Attractions:
Time Warner Arena (Home of the Bobcats), Bank of America Stadium, Nascar Hall of Fame, Lowe's Motor Speedway, Discovery Zone, Carowinds Theme Park,Billy Graham Library
Hotel Reviews for Four Points by Sheraton Charlotte
3.5out of 5Based on 105 guest reviews, Average
Based on 110 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
17
Very Good
40
Average
17
Poor
25
Terrible
11
Most Recent Traveler Reviews:
“Needs overhaul!”
May 17, 2013
Ogt2
This is an older four points, that is under going some cosmetic redo!
More like a Days inn than a Starwood property! Needs some major remodel, baths too small and...
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This is an older four points, that is under going some cosmetic redo! More like a Days inn than a Starwood property! Needs some major remodel, baths too small and tired , ditto for furnishings, drapes and please wash the windows! A little paint just won't do!! « less
Read management response to this review.
Management response from Caroline Kogan, Starwood Hotels
Dear Ogt2,
Thank you for your feedback. You are correct; we are currently undergoing a large renovation, and we are hoping to have this complete towards the end of this year. We are purchasing new furniture, painting, improving our Internet access, and more. We hope that you will give us another chance the next time you are visiting Charlotte.
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“Surprised - in a bad way”
May 7, 2013
Church4b, Greenville, South Carolina | Trip type: Business
My experience with the Four Points brand was exceptional - until I arrived at this hotel. The best part of the visit was the interaction with the desk staff. Walking...
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My experience with the Four Points brand was exceptional - until I arrived at this hotel. The best part of the visit was the interaction with the desk staff. Walking into a room of a familiar brand brings with it some expectations. I was sorely disappointed upon entering this room. The furniture was old, scuffed, and dented, there was a long hair on the bed linens, there were a couple bottle caps under a chair, the sheer curtains were clean - at least I am assuming they were because they were so wrinkled, and the drapes were frayed and wrinkled as well. Thankfully, I was staying only one night! « less
Read management response to this review.
Management response from Caroline Kogan, Starwood Hotels
Dear Church4b,
Please accept our apologies for your experience with us at Four Points by Sheraton Charlotte. We are very sorry that you experienced issues in your guest room. Please note - we are currently undergoing a renovation and expect this to be completed within the year. This will include new furniture. We will also speak with housekeeping to ensure that they make sure to thoroughly clean all guest rooms. We hope that you will give us another shot the next time you travel to Charlotte.
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“Bypass”
Apr 28, 2013
PHXman55
Hotel front desk agent thinks he funny and was very synical instead . Not a good first impression . Since when does a uniform include an old broach from your...
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Hotel front desk agent thinks he funny and was very synical instead . Not a good first impression . Since when does a uniform include an old broach from your grandmothers jewel box go with a mans uniform ? The suite was nice and clean , but the air condition unit kept me awake all night as it cycles on and off with the loudest noise ever !!!!! No sleep for this weary traveler ! For Gods sake get an updated air unit that makes less noise ! « less
Read management response to this review.
Management response from Caroline Kogan, Starwood Hotels
Dear PHXman55,
We apologize for the experience you had here at Four Points Charlotte. Please rest assured that we are currently going through a thorough renovation of our property and we are working very hard to correct many of the issues here on property. We hope that you will give us another try on your return to Charlotte.
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“Needs Help”
Apr 15, 2013
Geoffrey E, Winston Salem, North Carolina | Trip type: Business
i'm torn about rating this hotel. I'll start with the good:
1) Evening Front Desk Staff. The older gentleman who works the front desk in the evenings is one of...
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i'm torn about rating this hotel. I'll start with the good:
1) Evening Front Desk Staff. The older gentleman who works the front desk in the evenings is one of the best hotel front desk staff I've ever met in my thousands of nights in hotels all around the world. 2) Fitness Center. Very well equipped with dumbells, nautilus-type equipment, cardio equipment and both personal TVs on cardio and shared big screen TVs. Very impressive for a Four Points - better than many Sheratons I've been in. 3) SPG Platinum recognition. I received a suite upgrade; what more could I ask for?
Now the bad: 1) Hotel could use some TLC. The wallpaper in the bathroom was peeling off. The floor in the living room of my suite had a giant stain on it. Things seemed clean, just worn. 2) The entrance to the hotel has a covered parking area with a giant clearance sign on it - yet someone appears to have hit the overhang with a tall vehicle and the hotel hasn't bothered to fix it. A hotel which doesn't address major appearance issues like this on the outside most assuredly is a hotel which allows interior maintenance issues go as well. 3) The internet is essentially non functional. I received horrible connectivity speeds. 0.06Mb/s down and 0.71Mb/s up with a 210ms ping. This is literally 56k modem speed with worse ping. No internet means no work for me - and this basically ruined an otherwise OK stay. The wireless was also completely non-functional in the fitness center which sullied an otherwise great workout facility.
All in all, a stay ruined by completely preventable things. This hotel should try to keep its evening staff and have them train the rest of their staff on how to treat and behave around their customers. This includes not hanging around the front desk gossiping about whatever you're doing when you're not at work while your customers are leaving your hotel and making up their minds about whether they'll ever come back.
Don't waste your time or money here - drive an extra ten minutes to the amazing Four Points in Pineville; you'll rest easier. « less
Read management response to this review.
Management response from Caroline Kogan, Starwood Hotels
Dear Geoffrey E,
We apologize for any inconvenience you experienced during your stay here at Four Points by Sheraton Charlotte. We are very happy that you enjoyed the evening front desk staff, and will pass on your kind comments. In reference to your feedback concerning the guest rooms and the overhang, we are currently in the midst of a renovation and are working hard to correct all of these issues. This includes the Internet as well - we are working to ensure that we have more bandwidth and more speed. We do hope you'll give us another chance on your next visit to Charlotte.
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“Nice staff but very old hotel”
Apr 13, 2013
ArcherLN, Dublin, Ohio
This hotel has a good location near the expressway and a few nice restaurants. The staff seems to be very helpful with a positive attitude. They really want to make...
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This hotel has a good location near the expressway and a few nice restaurants. The staff seems to be very helpful with a positive attitude. They really want to make your stay to be a great one. The problem is everything about the hotel is old and very, very worn out. The furniture in the room had worn out parts on almost every piece. The landscaping hasn't been touched in years. There were more weeds than grass. It's a shame the staff has to try and work in those conditions. The owner needs to reinvest some money into the place. I would not stay there again until it is remodeled. « less
Read management response to this review.
Management response from Caroline Kogan, Starwood Hotels
Dear ArcherLN,
Thank you very much for your feedback. We are glad that our staff was able to help you and had a great attitude – we definitely want to make everyone feel at home. We would like to let you know that we are currently going through an extensive remodeling, and we expect this to be complete this fall. We do hope you will come back again and see us once we have finished this renovation.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
For a good night's sleep, settle onto the pillowtop bed with premium bedding. Complimentary wired and wireless Internet access keeps you connected, and the TV offers pay movies. A coffee/tea maker is supplied. Bathroom amenities include complimentary toiletries and a hair dryer. Complimentary bottled water, a desk, and complimentary weekday newspapers are among the conveniences offered. This room is Non-Smoking.
Amenities - Four Points by Sheraton Charlotte
Air conditioning
Airport Shuttle
Alarm clock
Baggage storage facilities
Breakfast in room
Central location
Complimentary newspaper
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Dinner available
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Free local calls
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet is Complimentary
Laundry facilities
Licensed bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Pets allowed
Private bathroom in room
Quiet location
Radio in room
Restaurant
Self controlled heating/cooling system
Shower
Swimming pool - outdoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Telephone - Free local calls
Television
TV - Free Cable
TV - Free HBO
TV room
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Airport & Shuttle Information - Four Points by Sheraton Charlotte
4.5 miles from airport
Airport Shuttle? Yes! There is an airport shuttle.
Local Shuttle Info: Complimentary Airport Shuttle
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Based on 110 traveler reviews 
Value
Cleanliness
“Needs overhaul!”
“Surprised - in a bad way”
“Needs Help”
Traditional King