Hotel Reviews for Homewood Suites by Hilton Raleigh / Durham Airport
4.0out of 5Based on 66 guest reviews, Very Good
Based on 70 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
36
Very Good
23
Average
7
Poor
1
Terrible
3
Most Recent Traveler Reviews:
“Business Trip 1 Bedroom Suite (What You'd Expect)”
May 17, 2013
mrpian0man, Worcester, Massachusetts | Trip type: Business
QUICK REVIEW:
This hotel, while obviously older/aged met all of my needs/expectations on a recent business trip. One of the reasons we chose this facility was because of the complimentary...
more »
QUICK REVIEW: This hotel, while obviously older/aged met all of my needs/expectations on a recent business trip. One of the reasons we chose this facility was because of the complimentary breakfast offerings and complimentary dinner offerings. Unfortunately most of the food was not really that good. A few of my team members had the same comments. The room was spacious enough for me and offered a sitting area separate from the bedroom, but really had an old look/feel to it overall. The staff was super friendly and addressed any questions I had, etc. I'd recommend this hotel for an affordable stay, with a decent room and average food offerings.
MORE IN DEPTH REVIEW:
I recently traveled to Durham for a business meeting. I stayed at this Homewood Suites. I arrived slightly early without realizing it wasn't 3PM yet. When I spoke with the front desk they didn't give me any difficulty about being early and in fact didn't even mention it. They asked me to wait a few minutes and shortly after that wait, they handed my room key.
ROOM: I stayed on the second floor. Upon entering my room, the first thing I usually pick up on is some sort of smell, scent or the overall theme/decor of the hotel. My opinion for this facility is that it is an old/aged property that has attempted to "tune-up" old to try and make it look more modern. Everything from wall surfaces (which have been painted with a more modern earthy rust tone color), ceilings with popcorn plaster, old shower, etc. Not a complaint, just an observation.
As I entered the room, you are in the kitchenette area of your room which is part of the sitting/living room area of the suite. There is a solid surface island table/desk of some sort separating the sitting area from the kitchen. Unlike several hotels I've stayed at, this area had plenty of electrical connections for my laptop, phones, etc.
Connecting to the internet was very simple. In my case I opted to just plug the ethernet cable in the room right in to my laptop and signed on to their logon page with my HHonors ID and room number. It was fast, unlike other hotels I've stayed at recently.
The kitchen had a decent size refrigerator, a small stove top/oven, sink and lots of counters with a dishwasher. Upon entering my room the dishwasher was running. No complaints here as I didn't really use the kitchen itself or any of the dishes in the room.
I also didn't spent any time hanging out in the sitting area of the room as I was out at a meeting all day and by the time I came back at night, I was exhausted.
The shower was ... well ... a shower! My only observation was the floor of the shower (aka the tub) seemed to be almost bowed or sinking in the middle like the shape of a V the entire length of the tub... not sure if that is by design or not.
The best was pretty comfortable and the room had a ceiling fan in the event you didn't quite need the blowing of the A/C but wanted a gentle breeze.
HOUSEKEEPING: Housekeeping did a great job of freshening up my room every day. No complaints here.
DINING/SITTING AREA: This meeting was for a team meeting and one of my biggest complaints about many hotels is inadequate space to hold meetings or team roundtable discussions in "general" seating areas. The space on the first floor of this hotel where complimentary breakfast and dinner are served was quite spacious and plenty of seating. Our team met every morning for breakfast and often came back at night and discussed items for the next day.
FOOD (BREAKFAST / DINNER): I would not really rate the food offerings very well. I'm not being picky, it just wasn't really that good. Several of my other team members felt the same way. A few times it was more or less "well, free is free, so I'm taking some". Breakfast consisted of standard muffins, pastry and fresh fruits. Hot items included scrambled "eggs" and either sausage or bacon. They also had a few cereals to choose from. With regards to coffee... it is kind of odd... they have the coffee area more or less across the room from the food area and there was no creamer other than the little "one use / sit at room temperature" creamers. The milk/cream station was over in the kitchen area away from the coffee station.
STAFF: The staff was very friendly and responded to any questions, concerns or need that I had during my stay.
BUSINESS CENTER: The business center was extremely small. Only one person could be in there at a time. The equipment (especially the printer, very slow) appeared very antiquated. I did think the computer they had was pretty cool. It was running a kiosk type of software that more or less provided you with a one screen view of anything and everything you'd likely want to do without giving you complete access to the operating system. « less
Read management response to this review.
Management response from HomewoodSuites--RTP, Manager
Thank you for your kind words regarding our staff. We are glad you enjoyed your stay with us. We wanted to let you know that we will be going through a major renovation during the 4th quarter of this year and our suites will be getting a fresh new look. I'm sorry you did not enjoy our food and beverage offerings and we will monitor that area for any improvements that need to be made.
Thanks again for staying with us, we look forward to seeing you again soon.
Jason Madison Assistant General Manager
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“Loved the 2 bedroom suite!”
Apr 14, 2013
Paula M, Beckley, West Virginia | Trip type: Friends getaway
Nicely kept property. Very convenient location, pretty setting, pleasantly decorated. Front desk staff very helpful. The 2 bedroom suites are perfect for sharing. They even had a wine bottle opener!...
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Nicely kept property. Very convenient location, pretty setting, pleasantly decorated. Front desk staff very helpful. The 2 bedroom suites are perfect for sharing. They even had a wine bottle opener! The only complaint - the in room coffee maker did'nt work but coffee was available downstairs. Breakfast was outstanding. « less
Read management response to this review.
Management response from Nicole Ebersole, General Manager
Thank you so much for taking the time to share feedback on your recent stay with us! We appreciate your kind words regarding the hotel and our staff. I apologize the coffee maker in your suite was not working, rest assured the issue has been corrected. Again, thank you for your comments. We look forward to serving you again soon!
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Absolutely love Homewood Suites. The spacious suites are wonderful to reserve with the extra space. The staff was super friendly and very accommodating to any questions. Very clean and quite....
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Absolutely love Homewood Suites. The spacious suites are wonderful to reserve with the extra space. The staff was super friendly and very accommodating to any questions. Very clean and quite. Only problem was blackout curtains had holes which let in morning sun. We told check-out and they assured that this issue would be handled. Was unable to connect to Wi-Fi but an alternative connection was offered in-room. The beds are wonderful!!! « less
“Great Customer Service/Awesome Assistant General Manager, Jason Madison”
Mar 18, 2013
TGallagher-Florida, Chicago, Illinois | Trip type: Business
I'm very impressed with the management of this hotel. There was an question with my billing and when I brought it to the attention of Jason Madison, Assistant General Manager,...
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I'm very impressed with the management of this hotel. There was an question with my billing and when I brought it to the attention of Jason Madison, Assistant General Manager, he not only resolved the matter expeditiously but to my 110% level of satisfaction. I appreciated the professionalism and friendliness that Jason provided on my behalf.
I will definately choose the Homewood Suites by Hilton Raleigh-Durham AP/Research Triangle Park the next time my business needs bring me to the area. « less
“Always a pleasure to return to the comfortable Homewood Suites at RTP.”
Mar 3, 2013
PennEl, Philadelphia, Pa | Trip type: Business
There are many hotels to chose from when flying into RDU for business or pleasure. Homewood Suites is the most comfortable. The service is the best by far. The suites...
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There are many hotels to chose from when flying into RDU for business or pleasure. Homewood Suites is the most comfortable. The service is the best by far. The suites are immaculate and spacious and are conducive to conducting business. The manager's evening receptions provide tasty nutritious meals that are far better than grazing at the nearby full service hotels' concierge lounges. « less
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Premium bedding and blackout drapes/curtains help ensure a restful night. Complimentary wired and wireless Internet access keeps you connected, and the 42-inch LCD TVs is offered for your entertainment. The private kitchen is stocked with a refrigerator, a microwave, and a dishwasher. You will have a shower/tub combination, as well as a hair dryer. A sofa bed, a ceiling fan, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
1 King Smoking
One King Bed or
One Sleeper Sofa Bed
Premium bedding and blackout drapes/curtains help ensure a restful night. Complimentary wired and wireless Internet access keeps you connected, and the 42-inch LCD TVs is offered for your entertainment. The private kitchen is stocked with a refrigerator, a microwave, and a dishwasher. You will have a shower/tub combination, as well as a hair dryer. A sofa bed, a ceiling fan, and a separate sitting area are among the conveniences offered. This room is Smoking.
2 Queens Nonsmoking
Two Queen Beds or
One Sleeper Sofa Bed
Premium bedding and blackout drapes/curtains help ensure a restful night. Complimentary wired and wireless Internet access keeps you connected, and the 42-inch LCD TVs is offered for your entertainment. The private kitchen is stocked with a refrigerator, a microwave, and a dishwasher. You will have a shower/tub combination, as well as a hair dryer. A sofa bed, a ceiling fan, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
Two Bedroom Suite, Two King Beds, Non-Smoking
Two King Beds
Premium bedding and blackout drapes/curtains help ensure a restful night. Complimentary wired and wireless Internet access keeps you connected, and the 42-inch LCD TVs is offered for your entertainment. The private kitchen is stocked with a refrigerator, a microwave, and a dishwasher. You will have a shower/tub combination, as well as a hair dryer. A sofa bed, a ceiling fan, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
Suite, One King Bed, Accessible
One King Bed
Premium bedding and blackout drapes/curtains help ensure a restful night. Complimentary wired and wireless Internet access keeps you connected, and the 42-inch LCD TVs is offered for your entertainment. The private kitchen is stocked with a refrigerator, a microwave, and a dishwasher. You will have a shower/tub combination, as well as a hair dryer. A sofa bed, a ceiling fan, and a separate sitting area are among the conveniences offered. This room is Non-Smoking.
2 Queens Smoking
Two Queen Beds or
One Sleeper Sofa Bed
Premium bedding and blackout drapes/curtains help ensure a restful night. Complimentary wired and wireless Internet access keeps you connected, and the 42-inch LCD TVs is offered for your entertainment. The private kitchen is stocked with a refrigerator, a microwave, and a dishwasher. You will have a shower/tub combination, as well as a hair dryer. A sofa bed, a ceiling fan, and a separate sitting area are among the conveniences offered. This room is Smoking.
Amenities - Homewood Suites by Hilton Raleigh / Durham Airport
Air conditioning
Airport Shuttle
Alarm clock
Baggage storage facilities
Central location
Charge for early check out
Clothes drying
Complimentary breakfast
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Credit card accepted: JCB
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health center
Grocery service
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Internet - ethernet
Ironing facilities
Jacuzzi
Kitchen facilities
Laundry facilities
Licensed bar
Microwave in room
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Quiet location
Radio in room
Refrigerator
Self controlled heating/cooling system
Shower
Swimming pool - outdoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Travellers cheques accepted
TV room
Voicemail
Pet Friendly?
Sorry, pets are not allowed.
Airport & Shuttle Information - Homewood Suites by Hilton Raleigh / Durham Airport
Raleigh/Durham Airport is located 3 miles from hotel. Taxi fare is $12.00-$15.00 one-way. Hotel does offer complimentary airport shuttle.
Airport Shuttle? Yes! There is an airport shuttle.
Testimonials: Why use Hotel Planner?
"The quick return of bids was a plus. Allowing conference planners to contact the hotel directly is another plus. This website really is a great tool!" V.E. - Atlanta, GA
"I am so happy I stumbled on this site. I was calling different hotels trying to plan an event for 120 people. This made the process so much easier! Thank you." S.C. - Tampa, FL
Based on 70 traveler reviews 
Value
“Business Trip 1 Bedroom Suite (What You'd Expect)”
“Loved the 2 bedroom suite!”
1 King Nonsmoking