Extended Stay America, a member of the Extended Stay Hotels brand, is ideally suited for travelers in a group. No matter how long you will be staying with us, you are sure to enjoy our hotel suites, which feature plenty of room to relax, a fully-equipped kitchen with a full-size refrigerator, WiFi internet access, and ample workspace. Groups traveling for extended stays will appreciate personalized voicemail and an on-site laundry facility. Extended Stay America Columbus - Airport is the ideal choice for groups traveling for business or pleasure. Many of our guests enjoy a visit to: Fort Benning, Callaway Gardens, Coca Cola Space Center, River Center, Columbus Riverwalk, or any of the other attractions in the Columbus (GA) area.
May 9, 2013
LeGrandPooPoo, Atlanta, Georgia | Trip type: Business
So, I've been to many ESA's around the country. This particular one seems to have too many "permanent" residents, so you can imagine the fabulous environment that creates. This was...
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So, I've been to many ESA's around the country. This particular one seems to have too many "permanent" residents, so you can imagine the fabulous environment that creates. This was by far the loudest, poorly-managed, and most-uncomfortable one ever. It was way over-priced too for an ESA! Loud kids everywhere, smokers all around, and like some other ESAs the walls are paper-thin and rattle whenever somebody so much as sneezes two rooms away from yours. I was in a "non-smoking" room while the one right next to me was "smoking" (poor managerial decision - and both were at the end of the building so that's just stupid). The fumes would not only go through the windows and door, but also through the walls. The queen-style suite was much smaller than the usual ones I'm used to at other ESAs. Was there for a month, and am very happy to be done with this "hotel" (and this overall nasty town, too - sorry). I do have to add that the one front office lady that I dealt with was very professional and nice, also......ergh, no thats about it about this place.... Good luck! « less
Read management response to this review.
Management response from Property Manager, General Manager
I received a copy of your review, and wanted to take a moment to personally respond. We appreciate the kind comments about our staff; however, we apologize that your one-month stay did not meet your expectations. To uphold our company's high standards, we are working to improve our housekeeping services and the way we place guests throughout the hotel, specifically smokers vs. non-smokers.
I am grateful for the feedback you provided so we are able to continually improve our hotel. Please feel free to contact me directly, at cap@extendedstay.com, with any additional comments or questions. We would love to have another chance to provide you with a better experience the next time you're in town.
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“Will sleep in the car before I would stay here again”
Mar 19, 2013
rrfk1642, Williamsburg, Virginia | Trip type: Family
We had reserved a block of rooms for a special family celebration in a restaurant next to this property. While we did not expect quality of the Ritz, we certainly...
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We had reserved a block of rooms for a special family celebration in a restaurant next to this property. While we did not expect quality of the Ritz, we certainly did not expect the worst of all possible properties. The staff attitudes and rudeness only added to a terrible experience. We have advised the restaurant (The Buckhead Bar and Grill in Columbus, which is exceptionally fabulous, friendly, and of a high caliber) that they shouldn't refer anyone asking about nearby accommodations to this motel. We travel extensively, staying in all kinds of properties. This is hands-down the absolute worst - - terrible condition of hotel, the surliness of staff - - we have ever stayed in. All of our relatives (10 rooms in all) had the same reaction to this property. We would sleep in the car before we would ever consider staying here again. « less
“Where do I begin?”
Feb 10, 2013
mg_north, Fairbanks, Alaska | Trip type: Family
I should first note that this was a cheap hotel, so I really wasn't expecting very much. We arrived in the late evening and first thing on arrival, my son...
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I should first note that this was a cheap hotel, so I really wasn't expecting very much. We arrived in the late evening and first thing on arrival, my son and his girlfriend witnessed a vehicle back into another in the parking lot and drive off. When they reported it to the front desk, with a description and a partial plate number of the drive-off, the desk clerk said, "I know whose car got hit. I'm sure glad I won't be here in the morning when she finds it." No indication that she intended to call the hotel guest and give them the opportunity to report it to the police.
My son said it best: "Mom, this place is kind of sketchy."
The rooms were tiny and pretty run down: the beds were uncomfortable and the sheets were so threadbare they were nearly transparent. The coffee cups in the full kitchen (one of the reasons I reserved this hotel) were cracked, one to the point that it leaked. There was a huge gap under the door, which opened to the outside, and I kept thinking about bugs crawling underneath it. It suffices to say that we didn't leave anything on the floor. There isn't daily housekeeping, which is fine, but when I tried to get a packet of coffee from the front desk, they had locked the lobby door a half hour early and when I called them they said, "We don't have any." I was able to get one off the housekeeper's cart in the morning.
People obviously smoked in the elevator, which delivered the defining moment of our stay there: The elevator opened on the ground floor and out stepped this wild-eyed old guy with a pit bull on a leash and a urine bag strapped to his leg.
I recently received a copy of your review of the Extended Stay America Columbus - Airport. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.
We specialize in providing guests with the amenities and service they require for an enjoyable stay at an exceptional rate. In the case of housekeeping, our standard service schedule provides one full housekeeping after every seven days stayed, with the option to purchase additional housekeeping services as desired. Operating our business in this way allows us to continue offering the same great rates to which our guests have become accustomed.
It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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“Home from home”
Dec 21, 2012
AndreaLeigh89
The staff are so helpful respectful and extremely nice and fun makes me feel like this is my home from home and super clean!! They are never unorganized never had...
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The staff are so helpful respectful and extremely nice and fun makes me feel like this is my home from home and super clean!! They are never unorganized never had a problem with my room. Everything is done to make sure that I'm happy and comfortable while I'm stay in Columbus. Its a very safe environment and location! « less
Read management response to this review.
Management response from ESH-RDO, Owner
I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.
"Thank you so very much for your glowing review of Extended Stay America Columbus - Airport. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.
Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Check In:
3:00 PM
Check Out:
11:00 AM
Year of Last Renovation:
2007
Floors:
3
Rooms:
108
Corridors:
All Rooms Have Exterior Hallways
Non Smoking Rooms:
72
Handicap Rooms:
5
Suites:
0
Room Windows:
Windows Do Open
Cleaning Frequency:
Weekly
Meeting Rooms:
0
Dist. to Food/Bars:
1.0 Mi
Dist. to 24hr Restaurant:
1.0 Mi
Dist. to Nearest Gym:
2.0 Mi
Policies / Expenses
Cancellation: By 6 PM day of arrival
Nightly Parking:
na
Total Taxes:
13.00%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
State Tax:
6.00 Per Night
City Tax:
7.00 Per Night
Rooms Wireless Internet Fee:
4.99 Per Stay
Room Types - Extended Stay America
Signature-Studio Deluxe 2 Twin N-Smoking
Two Twin Beds
Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers free movies. The in-room kitchen includes a refrigerator, a stovetop, and a microwave. A hair dryer can be requested. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Studio 2 double non-smoking
Two Double Beds
Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers free movies. The in-room kitchen includes a refrigerator, a stovetop, and a microwave. A hair dryer can be requested. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Studio 2 Double Smoking
Two Double Beds
Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers free movies. The in-room kitchen includes a refrigerator, a stovetop, and a microwave. A hair dryer can be requested. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Smoking.
Signature-Studio 2 double n-smkg-Access
Two Double Beds
Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers free movies. The in-room kitchen includes a refrigerator, a stovetop, and a microwave. A hair dryer can be requested. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Studio 2 Twin Bed Smoking
Two Twin Beds
Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers free movies. The in-room kitchen includes a refrigerator, a stovetop, and a microwave. A hair dryer can be requested. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Smoking.
Signature-Studio 2 double non-smoking
Two Double Beds
Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers free movies. The in-room kitchen includes a refrigerator, a stovetop, and a microwave. A hair dryer can be requested. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Studio 1 Queen Non Smoking
One Queen Bed
Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers free movies. The in-room kitchen includes a refrigerator, a stovetop, and a microwave. A hair dryer can be requested. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Signature-Studio One Queen N-Smkg-Access
One Queen Bed
Complimentary wireless Internet access keeps you connected, and the 32-inch flat-screen TVs offers free movies. The in-room kitchen includes a refrigerator, a stovetop, and a microwave. A hair dryer can be requested. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Amenities - Extended Stay America
Air conditioning
Alarm clock
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Elevator
Free local calls
Hairdryer available
Handicap accessible
Internet - wireless
Kitchen facilities
Laundry facilities
Microwave in room
Non-smoking rooms
Pets allowed
Radio in room
Refrigerator
Shower
Telephone in all rooms
Television
TV - Free Showtime
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Show Pet Policy$25 not to exceed $150
Airport & Shuttle Information - Extended Stay America
Columbus Airport is across HWY from hotel
Airport Shuttle? Sorry, no airport shuttle available.
Testimonials: Why use Hotel Planner?
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"The web site was of tremendous value in identifying and securing our hotel. It's like having our own personal travel coordinator." S.J. - Detroit, MI
Previously Known As: Extended Stay America Columbus Airport
Based on 4 traveler reviews 
Value
“ESA Regular - no more (not here)...”
“Will sleep in the car before I would stay here again”
“Home from home”
Signature-Studio Deluxe 2 Twin N-Smoking
Signature-Studio 2 double n-smkg-Access
Studio 1 Queen Non Smoking