Come experience deluxe accommodations at Extended Stay Deluxe. Extended Stay Deluxe hotels feature all the amenities you need to live your life when you're on the road. No matter how long you will be staying with us, you are sure to enjoy our hotel suites, which feature plenty of room to relax, a fully-equipped kitchen with a full-size refrigerator, WiFi internet access, and ample workspace. In addition, DVD players and MP3-ready alarm clocks are standard in all rooms, and your morning will start off right with our Deluxe Mornings™ premium gourmet coffee bar. Groups traveling for extended stays will appreciate personalized voicemail and an on-site laundry facility. Extended Stay Deluxe Phoenix - Midtown is the ideal choice for groups traveling for business or pleasure. Many of our guests enjoy a visit to: Heard Museum, St. Joseph's Hospital/Barrow's, Neuroligical Institute, America West Arena, Chase Field, Biltmore Fashion Square, or any of the other attractions in the Phoenix area.
Hotel Reviews for Extended Stay Deluxe Phoenix Midtown
3.0out of 5Based on 28 guest reviews, Average
Based on 41 traveler reviews
Value
Rooms
Cleanliness
Service
Excellent
2
Very Good
13
Average
7
Poor
8
Terrible
11
Most Recent Traveler Reviews:
“Mom's surgery”
Apr 22, 2013
MrsCrafts, Yuma, Arizona | Trip type: Family
Traveling five hours from home with my Mom for her surgery is never a fun or relaxing trip. The staff here went over and beyond to see that we were...
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Traveling five hours from home with my Mom for her surgery is never a fun or relaxing trip. The staff here went over and beyond to see that we were comfortable and had what we needed. Mom stayed here the night before and the night after her three night hospitalization. If you are needing a place to stay while a family member is in St Joseph's Hospital, this hotel is close enough that you can have the Hospital Security shuttle service drop you off and pick you for your visits. This is especially nice at times and saves you the parking garage fees. « less
Read management response to this review.
Management response from Property Manager, General Manager
I want to thank you for taking the time to post a review of your stay. It's great to hear that the hotel staff provided great service and that our location was convenient for your visit to St. Joseph's Hospital. We hope your mom's surgery went well!
Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
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“the hotel is comfortable and clean.”
Mar 25, 2013
audreyhepburn_8686
the staff could use a boost but overall helpful. rooms were clean and well equipped. The location was perfect. Half a block from central Ave. Where u have most of...
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the staff could use a boost but overall helpful. rooms were clean and well equipped. The location was perfect. Half a block from central Ave. Where u have most of businesses small restaurants and delis. also half a block from transit, buses and light rail. The light rail is a small train that takes u up and down cental ave. To several other streets where you can find a couple shopping centers. « less
Read management response to this review.
Management response from Susan Larson, Manager
Thank you for your great review of our property. I'm glad that our proximity to the lightrail was useful during your stay with us. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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“Some problems mar this generally good hotel”
Mar 15, 2013
barbhb7, Grand Junction, Colorado | Trip type: Business
This is a relatively low priced hotel in a high priced city, and we were here at a particularly busy time ( both spring break and spring training were going...
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This is a relatively low priced hotel in a high priced city, and we were here at a particularly busy time ( both spring break and spring training were going on). So we appreciated its advantages and made allowances for some of its shortcomings. The advantages were: A convenient location near the light rail; sidewalks; stores and restaurants in walking distance. A small and rather Spartan but very clean room with above average kitchenette. Openable windows with screens. Good shower and comfortable mattress. Well-designed table and chairs on casters. Very little noise from inside or out. A clean outdoor pool that gets afternoon shade, for those of us who like to swim but don't want to turn lobster-color. Negatives: 1) A very bothersome problem: the cooling system (a wall thermostat controlling a below-window heating/cooling unit) didn't respond to any thermostat setting but continued to run till the room's occupants got too cold and turned it off, after which the room soon became too hot and the 'cool' had to be turned back on. This became a real problem during sleep hours. 2) We were a bit irritated by the front desk clerks, some of whom appeared overwhelmed and aggrieved when approached by guests. Check-in was quite slow. 3) People considering a longer-than-overnight stay here should be aware that rooms are cleaned only once a week; you do it yourself in between times. You take out your own trash and exchange your towels at the front desk. There is also very little price reduction for longer (weekly or monthly) stays, which rather belies the extended stay concept. 4) There is a minimal continental breakfast supplied, mostly packaged items and fresh fruit. No milk or juice is offered. Although our short stay was quite pleasant, I wouldn't recommend this hotel until/unless the temperature control problem gets solved. « less
Read management response to this review.
Management response from Susan Larson, Manager
Thank you for taking the time to complete our survey. We at Extended Stay America Phoenix-Midtown, greatly appreciate your feedback. Please know that we strive to give each guest a great experience. Your comments will be relayed to the entire staff so that we may be able to provide you and all guests with great service everytime. Again, thank you for completing our survey, we hope to see you again soon.
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“disgusting”
Feb 27, 2013
cgmhk, San Diego, California | Trip type: Business
Checked in and was given a room with a broken thermostat and a dirty toilet (urine and hair on the seat). Requested another room, toilet has a cigarette burn in...
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Checked in and was given a room with a broken thermostat and a dirty toilet (urine and hair on the seat). Requested another room, toilet has a cigarette burn in it which is more acceptable than obvious urine on the seat. Unfortunately the sheets were wrinkled and stained. Instead of requesting another room to who know's what surprises, I requested clean linens. I also asked when the room had been cleaned last as there was debris on the floor and dust on all the furniture. The front desk said they would send someone in to clean the next day. I had already gone to Walgreens to buy disinfectant and cleaning supplies and had cleaned all the surfaces but agreed to have someone come and clean. The next day, upon returning to the room, the bathroom smelled of urine and had water marks on the seat again. They did vacuum the room but there was still debris between the bed and the nightstand. I had to disinfect everything again. In any other situation, I would have gone to another hotel but I am here on business and have no choice but to stay. Thier "free breakfast" is a joke... no coffee, no hot water, and what appeared to be homeless people hovering over the 3-4 pieces of fruit. The elevators and stairwells may have been cleaned in the late 80s. I highly suggest staying at another hotel. or in the parking lot. « less
Read management response to this review.
Management response from Susan Larson, Manager
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that there were some issues during your stay. We will look into them to prevent them for future guests. We have increased the number of managers at this location to make sure things like this will not happen again. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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“Bad Experience”
Feb 27, 2013
JimM5969, Albuquerque, New Mexico | Trip type: Business
I've been traveling on business for more than 30 years. This was absolutely the worst hotel experience I have ever had. I booked the room through Priceline.com using the name...
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I've been traveling on business for more than 30 years. This was absolutely the worst hotel experience I have ever had. I booked the room through Priceline.com using the name your own bid process. This was not a good idea because I received a smoking room with a dirty toilet and furniture with cigarette stains. I tried to change the room but was told there were no non smoking rooms available. I left the windows open all night but the cigarette smell never went away. Recommendations - Do not use Priceline name your own price and do not ever stay at a Extended Stay America. « less
Read management response to this review.
Management response from Susan Larson, Manager
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we were not able to move you into a non-smoking room. When using the name your own price tool it does not guarantee smoking preference. When we are not sold out we are happy to move you into a non-smoking room. Unfortunately when we are sold out the only option is the room reserved. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Check In:
3:00
Policies / Expenses
Room Types - Extended Stay Deluxe Phoenix Midtown
Deluxe Studio 1 King Smoking
One King Bed
Complimentary wireless Internet access keeps you connected, the CD player makes it easy to listen to your own music, and premium TV channels are offered. The private kitchen is stocked with a refrigerator, a stovetop, and a microwave. You will have a shower/tub combination, as well as complimentary toiletries. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Smoking.
Deluxe Studio 1 King Non Smoking
One King Bed
Complimentary wireless Internet access keeps you connected, the CD player makes it easy to listen to your own music, and premium TV channels are offered. The private kitchen is stocked with a refrigerator, a stovetop, and a microwave. You will have a shower/tub combination, as well as complimentary toiletries. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Studio 1 Queen Smoking
One Queen Bed
Complimentary wireless Internet access keeps you connected, the CD player makes it easy to listen to your own music, and premium TV channels are offered. The private kitchen is stocked with a refrigerator, a stovetop, and a microwave. You will have a shower/tub combination, as well as complimentary toiletries. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Smoking.
Studio 1 Queen Non Smoking
One Queen Bed
Complimentary wireless Internet access keeps you connected, the CD player makes it easy to listen to your own music, and premium TV channels are offered. The private kitchen is stocked with a refrigerator, a stovetop, and a microwave. You will have a shower/tub combination, as well as complimentary toiletries. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Deluxe Studio 2 Double Smoking
Two Double Beds
Complimentary wireless Internet access keeps you connected, the CD player makes it easy to listen to your own music, and premium TV channels are offered. The private kitchen is stocked with a refrigerator, a stovetop, and a microwave. You will have a shower/tub combination, as well as complimentary toiletries. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Smoking.
Deluxe Studio 2 Double Non Smoking
Two Double Beds
Complimentary wireless Internet access keeps you connected, the CD player makes it easy to listen to your own music, and premium TV channels are offered. The private kitchen is stocked with a refrigerator, a stovetop, and a microwave. You will have a shower/tub combination, as well as complimentary toiletries. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
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Based on 41 traveler reviews 
Value
Rooms
“Mom's surgery”
“disgusting”
Deluxe Studio 1 King Smoking
Studio 1 Queen Smoking
Deluxe Studio 2 Double Smoking