We offer a Queen studio suite, king suite with seperate bedroom and King Studio Suite and ADA rooms. This is the new proto-type of the Candlewood Suites. We have a Refridgerator (Full size in each room.) Microwave, glass stove top, sink and dishwasher. A must see! BRAND NEW!
Star Rating:
Local Attractions:
Fire Wheel Mall, many resturants: On the Border, Olive Grden, Outback Steakhouse, Three Rows,Texas Road House and Chucky Cheese Pizza.
May 5, 2013
CJTraveler55711, Dallas, Texas | Trip type: Solo travel
I stayed at this hotel in January, 2013. After writing an unfavorable review, the hotel management finally made contact with me and apologized. They also made amends and I would...
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I stayed at this hotel in January, 2013. After writing an unfavorable review, the hotel management finally made contact with me and apologized. They also made amends and I would consider staying again to give another chance. Since so many Tripadvisor readers use this mode to choose hotels I thought it only fair to report the reconciliatory efforts made by the hotel management. « less
“Serious Flaws, Great Room”
Mar 1, 2013
franklinmilford, Southern States | Trip type: Business
I was warmly greeted upon check in,and all contact with any staff member was very positive. After reading previous reviews, I knew this brand did not offer breakfast, but I...
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I was warmly greeted upon check in,and all contact with any staff member was very positive. After reading previous reviews, I knew this brand did not offer breakfast, but I knew I would be getting a full size kitchen, and for lenghthy stays I can cook my own meals. I requested a smoking room and the only available was a suite, which I was upgraded to! The room was nicely appointed, full size kitchen including garbage disposal and dishwasher, with sperate large bedroom, clostes and kitchen, technically a complet one bedroom apartment! The king sized bed was just the perfect firmness, and I woke every morning with no back pain, a big concern for road warriors. The "Cupboard" was always available for forgotten items or a quick snack, just charged to room on honor system, so no cash needed, everything from Ben&Jerrys Chunky Monkey to snacks o toiletries, a mini store in house. The gym had several pieces of equipment, more than the standad treadmill and bike. There is also a laundry room with free washer and dryer, hanging area and large folding table, again a nice little perk. Unfortunately the negatives next. The 2 room suites have no AC in bedroom, just an exhaust fan (very loud) that pulls air from living room. This never gets bedroom to a wanted temp. The laundry room flooded while I was doing laundry, and not a drip, a full inch of water and running out into gym, a big mess. The parking is a bizarre set up. There are many spaces on the curb side of this shared area with a Comfort Suites. All of these spaces have notices that cars will be towed, as it is CS property. Confusing. There is one space next to a back door that had the hotel's van in it at all times, again reducing parking. If you get to this property after dark, be expected to park behind the building near a less than appealing bodega, not really well lit and unsavory characters walking around. There are 3 handicapped and 4 regular spaces near the front of the hotel, the rest are around the back, and most not near a door. The reserved spaces are across from entrance and well lit, but you get towed. Not a good set up. I requested several times not to get a paper, as I don't read the paper, and it was a waste. Every day I got a paper. The bathroom had nice fluffy towes and hand towels, but I couldn't find the face cloths. When questioned, I was told they were on order. It is a major inconvenience to shower with a hand towel, as they are large and get very heavy when wet. Due to interactions with staff being so positive, and the wondderful upgrade, I would like to rate this place higher, but untill the above refrenced issues are resolved, average is the best I can do, although this is one of the nicer hotels I have stayed at in Dallas. « less
Read management response to this review.
Management response from IHGCare, Guest Relations Manager
Dear franklinmilford,
Thank you for taking the time to share your feedback regarding your stay with us. I am pleased to know that our rooms exceeded your expectations and you find our staff positive and warm. Our staff members are truly the heart of the hotel and we are glad it's being appreciated by our guests. Please accept my sincere apology for the shortcomings you experienced during your stay and for the inconvenience the laundry and parking may have caused. We are hospitality professionals who pride ourselves on delivering world class service and for that reason, your comments will surely be looked into. I appreciate you bringing this matter to our attention and rest assured, your input will be shared with our management team and rectify any unsatisfactory experiences.
I hope this would not deter you from choosing us again in the future.
Sincerely,
Krysllin G. Case Manager IHGCare
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“Room was nice, but...”
Feb 26, 2013
CarlaJean55711, Dallas, Texas | Trip type: Solo travel
My rating is poor due to what would appear to be managerial issues. The room accommodations were nice, but upon arrival I noticed immediately that the bedspread appeared to have...
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My rating is poor due to what would appear to be managerial issues. The room accommodations were nice, but upon arrival I noticed immediately that the bedspread appeared to have been sat on, the toilet seat was left up (as if a man had used it), there were no coffee supplies in the kitchen and the counter was not wiped. I arrived late at night and thought I could get coffee with the free breakfast in the morning. One problem, no free breakfast with room. I said something to the girl at the desk upon leaving and she offered me some coffee from "The Cupboard," the food supply for guests to purchase items. She offered the coffee free and I thought "Yea, coffee." Unfortunately the coffee machine had some strange mix of water/cream/maybe coffee which did not even smell like coffee. The front desk girl offered anything from the shelves and I took a granola bar. She attempted to make a correction to the $100 charge for the room and ended up charging my card for $20 more dollars. She said the register wouldn't let her make the correction. I left, got breakfast at a local IHOP and attempted to contact the manager a day later. The manager did not return my phone call. Too much cost involved in staying at this hotel. I will continue to attempt to contact the manager, but time is money and if I have to continue to invest into this experience it only makes it worse! Other comparable hotels in the area run $80-100 with coffee in the room and a free breakfast in the morning. « less
Read management response to this review.
Management response from IHGCare, Guest Relations Manager
Dear CarlaJean55711,
Thank you for taking the time to relay your comments regarding our property during your recent stay. We are deeply sorry we fell below your expectations. Your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.
We look forward to hearing back from you soon.
Sincerely,
Janice A. Case Manager IHGCare
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“Average at a great price”
Nov 7, 2012
DaddyYo, Kansas | Trip type: Business
I recently stayed here on a quick trip to Plano. This was my first stay at the Candlewood Brand. The room was nice. Well laid out and spacious. Clean and...
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I recently stayed here on a quick trip to Plano. This was my first stay at the Candlewood Brand. The room was nice. Well laid out and spacious. Clean and comfortable.
Location was a challenge as the traffic flow is not great, and it seems the traffic is always crazy, making very difficult to go anywhere but west or south. And even those can be a challenge.
Not a lot of perks. No morning breakfast option, unless you fix it in your room. No daily housekeeping, so don't leave the pizza box in the room overnight.
But for all of this you get a great price. If you can forego some of the basic you find in comparably equipped hotels, you'll be very pleased! « less
Read management response to this review.
Management response from Candlewood Suites, Director of Sales
DaddyYo ~
Thank you for taking the time to write a review. We value the feedback from our guest as it gives us direction on improvements.
As far as the breakfast goes..Yes, the Candlewood brand doesn't offer a breakfast but, they do offer a breakfast bag to purchase out of our cupboard.
We look forward in having you as a guest again the next time your travel needs bring you to Plano.
Thanks again, Angie Mago Regional Director of Sales
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“Does this property have maintenance?”
Aug 23, 2012
electronicsguy, Houston, Texas | Trip type: Business
I stay in many hotels each year and have stayed in this hotel once a few years ago. I believe it was a year old at that time. The property...
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I stay in many hotels each year and have stayed in this hotel once a few years ago. I believe it was a year old at that time. The property was nice and clean and the service was excellent. Now time has set in on what should still be a new property as far as age but has not been taken care of. The rooms were not what I would call clean. Details at this property have been over looked for too long. My stay was ok but during this day and age there are plenty of choices. I think that Hilton will get my business in Plano going forward. « less
Read management response to this review.
Management response from Candlewood Suites, Director of Sales
Electronicsguy :
Thank you for taking the time to write a review. We love to hear what our guest have to say about our property. We take these comments serious and use them a tool to improve our service.
I am sorry that our property wasn't as clean as expected as this is something that we strive to do.
I will pass your comments along to our General Manager and hope that you will give us a 2nd chance the next time you are in Plano.
Thanks again, Angie Mago Regional Director of Sales
« hide
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Details
Check In:
3:00pm
Check Out:
12:00pm
Year of Last Renovation:
2009
Floors:
5
Rooms:
92
Corridors:
All Rooms Have Interior Hallways
Non Smoking Rooms:
87
Handicap Rooms:
14
Suites:
92
Room Windows:
Windows Do Open
Cleaning Frequency:
Weekly
Meeting Rooms:
0
Lounge/Bar Hours:
n/a
Policies / Expenses
Cancellation: 24 hours prior to arrival.
Nightly Parking:
0
Total Taxes:
13.00%
Total Misc Fees:
$0.00 USD (mandatory resort fees/taxes)
Room Types - Candlewood Suites / Plano East
Studio, One Queen Bed, Non-Smoking
One Queen Bed
Wireless Internet access (surcharge) keeps you connected, the CD player makes it easy to listen to your own music, and cable channels are offered. The private kitchen is equipped with a refrigerator, a stovetop, and a microwave. Bathroom amenities include a hair dryer. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Suite, One Queen Bed, Smoking
One Queen Bed
Wireless Internet access (surcharge) keeps you connected, the CD player makes it easy to listen to your own music, and cable channels are offered. The private kitchen is equipped with a refrigerator, a stovetop, and a microwave. Bathroom amenities include a hair dryer. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Smoking.
Studio, One King Bed, Non-Smoking
One King Bed
Wireless Internet access (surcharge) keeps you connected, the CD player makes it easy to listen to your own music, and cable channels are offered. The private kitchen is equipped with a refrigerator, a stovetop, and a microwave. Bathroom amenities include a hair dryer. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
Suite, One King Bed, Smoking
One King Bed
Wireless Internet access (surcharge) keeps you connected, the CD player makes it easy to listen to your own music, and cable channels are offered. The private kitchen is equipped with a refrigerator, a stovetop, and a microwave. Bathroom amenities include a hair dryer. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Smoking.
Standard
One Bed
Wireless Internet access (surcharge) keeps you connected, the CD player makes it easy to listen to your own music, and cable channels are offered. The private kitchen is equipped with a refrigerator, a stovetop, and a microwave. Bathroom amenities include a hair dryer. A desk, an iron and ironing board, and a clock radio are among the conveniences offered.
One Bedroom Suite, One King Bed, Non-Smoking
One King Bed
Wireless Internet access (surcharge) keeps you connected, the CD player makes it easy to listen to your own music, and cable channels are offered. The private kitchen is equipped with a refrigerator, a stovetop, and a microwave. Bathroom amenities include a hair dryer. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Non-Smoking.
One Bedroom Suite, One King Bed, Smoking
One King Bed
Wireless Internet access (surcharge) keeps you connected, the CD player makes it easy to listen to your own music, and cable channels are offered. The private kitchen is equipped with a refrigerator, a stovetop, and a microwave. Bathroom amenities include a hair dryer. A desk, an iron and ironing board, and a clock radio are among the conveniences offered. This room is Smoking.
Amenities - Candlewood Suites / Plano East
Air conditioning
Alarm clock
Baggage storage facilities
Camping or barbeque facilities
Clothes drying
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Free local calls
Hairdryer available
Handicap accessible
Central heating
Ice Maker
Internet - wireless
Kitchen facilities
Laundry facilities
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Office in room available
Pets allowed
Private bathroom in room
Quiet location
Radio in room
Refrigerator
Self controlled heating/cooling system
Shop
Shower
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Travellers cheques accepted
TV room
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Show Pet PolicyWe love your pets just as much as you do.Deposit is non-refundable 1-3 nights $75.00 and 3 plus nights is $150.00
Airport & Shuttle Information - Candlewood Suites / Plano East
The hotel opened July 11, 2009. A taxi ride from the airport (DFW) would cost around $55.00. We are working on getting a van.
Airport Shuttle? Sorry, no airport shuttle available.
Testimonials: Why use Hotel Planner?
"By taking advantage of your product we estimated that we saved around $300. I still shake my head at the fact that I was going to get on the telephone and find a hotel." D.H. - Dayton, OH
"By the way, I was very pleased with your site's service! It turned out that our group got a better room price reservation at a comparable hotel to the one we were considering. Since our small jazz band doesn't really have any budget to speak of, price was an important consideration and thanks to your service we were able to save money without sacrificing on the quality and amenities of the hotel. Thanks again! We'll be using you again, I'm sure, for future trips." D.R. - Auburn, WA
Based on 12 traveler reviews 
Value
Cleanliness
“Management makes amends”
“Room was nice, but...”
Studio, One Queen Bed, Non-Smoking
Studio, One King Bed, Non-Smoking
Standard