The Sheraton Rockville Hotel is a welcome addition to the Starwood family in the Washington DC area, and has the distinction of being the only Starwood property in Rockville. The hotel is situated within the beautiful, planned development of King Farm, favorably positioned along the thriving high-tech and biotech thoroughfare of Interstate 270.
Star Rating:
Local Attractions:
Less than 1/2 mile from Red Line Metro (Shady Grove Station), Washington DC, Baltimore, Germantown Soccerplex, Rockville Sportsplex
May 19, 2013
swfnyc, New York City, New York | Trip type: Couples
Positive - fairly quiet, except for an annoying rumbling noise, very comfortable bed, free internet, large desk - although the AC is right under it. Friendly staff.
Negative - not...
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Positive - fairly quiet, except for an annoying rumbling noise, very comfortable bed, free internet, large desk - although the AC is right under it. Friendly staff.
Negative - not enough housekeeping staff. We went out at 8 am, came back at 4 pm and the room was not made up yet. Also, they are short of towels. When we first got there we had 2 bath towels, nothing else. No hand towels, no wash cloths. The housekeeper in the hallway had to get them from another room, didn't have any more. Same thing the next day, trying to get a couple fo towels exchanged at least, with the not-made up room, the housekeeper did not have any, they were still in the drier. BUY MORE TOWELS!! Also, there was no shower cap provided in the room. No nightlight either, if you have to go to the batroom in the middle of the night you have ot tunr on the very bright full lights - and they shine into the room through the translucent doors. These are all things which could be fixed so easily to make it a more pleasant experience for guests. The bathroom is not well designed - no locks on the door, a fair amount of space, but no counter space, no easily accessible towel racks. A tiny shelf in the shower (no tub), no room to put anything. « less
Read management response to this review.
Management response from Stacy Smith, General Manager
Dear valued guest,
Thank you for your recent stay. I would like to apologize that you had some dissatisfaction regarding the design of the hotel room and your room not being cleaned in a timely manner. Our housekeepers have until 5pm to clean all rooms. We gladly except special request. Shower caps are available upon request as well.
Thank you for your feedback. I am delighted my staff was friendly and you enjoyed the Sheraton Suite Sleeper.
Great news, our hotel will start room renovations in September. Please come see the new Sheraton guest room.
Best wishes,
Stacy Smith
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“Great! Nothing more to add.”
May 17, 2013
Maryana_Shcherbakova, Washington DC, District of Columbia | Trip type: Business
We stayed at Sharaton for 3 nights. We didn't plan in advance to stay here but by some circumstances we made a quick decision to sleep over here. We arrived...
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We stayed at Sharaton for 3 nights. We didn't plan in advance to stay here but by some circumstances we made a quick decision to sleep over here. We arrived quite late and were really pleased by very warm welcome. It was very quite in the room. We were never disturbed by other guests. I really don't know anything about gym, pool or SPA. It was an amazing place with a nice smell for us to get rest after tough days. The parking space is free and safe. There is a Shell gas station not so far from the hotel. There is a bank, "Safeway" grocery store, great wine gallery (we tried it) and Asian restaurant 5 minutes drive or less from the hotel. The Metro station "Rockville" isn't so far (but not a walking distance). There must be shuttle bus for sure. The breakfasts were very great. Eggs Benedict are yammy-yammy. The stuff was very attentive to our requests. I will say it's a great place to stay if you are in that area by business. « less
Read management response to this review.
Management response from Stacy Smith, General Manager
Dear valued guest,
Thank you for taking the time to let us know about your recent stay. We look forward to seeing you again!
Best wishes,
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“Good deal in an expensive area”
May 11, 2013
capcan, Huntington, New York | Trip type: Family
Hotel was very clean, room was good size with a great bed. I need a firm mattress and this was one of the best hotel beds I've slept in. We...
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Hotel was very clean, room was good size with a great bed. I need a firm mattress and this was one of the best hotel beds I've slept in. We were on Club level and my husband enjoyed the early continental breakfast that included eggs. Used pool 2 out of our 3 nights - maybe a little too warm for me but husband and daughter liked it. Would definitely stay here again. « less
Read management response to this review.
Management response from Stacy Smith, General Manager
Dear valued guest,
Thank you for staying with us. I am delighted you and your family had a great stay! We look forward to seeing you again!
Best wishes,
Stacy Smith
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“Pleasant Stay. Club level benefits are so-so.”
May 8, 2013
Asten77, Chicago, Illinois | Trip type: Business
I stayed here for a night before a business meeting. The front desk was quick to check myself and my co-worker in. I'm a SPG Gold member, and this was...
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I stayed here for a night before a business meeting. The front desk was quick to check myself and my co-worker in. I'm a SPG Gold member, and this was the first time I've been upgraded to the Club level in ages. The 'variety of drinks' offered on the club level was a mini fridge with a few varieties of coke products and water, but still better than nothing. I certainly wouldn't have paid for the club level though. I missed breakfast entirely, but it was shut down in the Club level by 10.
The location is reasonably close to a few restaurants.
My room was nice. The giant monolithic wood desk felt a little dated, but no real complaints about it. Bed was comfortable, WiFi was free for all (yay!) and worked well enough, despite a so-so signal in my room. The bar had an OK beer selection, but a very friendly bartender.
I'm not sure what some of these reviewers were complaining about. I found the property to be clean and in good shape. We were told it was 6 years old which seemed about right. « less
Read management response to this review.
Management response from Stacy Smith, General Manager
Dear valued SPG member,
I am delighted you enjoyed your stay. Please come visit again, we will start renovations in Q3 and we would love for you to experience our club and more of what our hotel can provide.
Thank you for your time and we look forward to seeing you again!
Best wishes,
Stacy Smith
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“Disappointed”
May 6, 2013
Jerrysempre, Chicago, IL
This hotel is a real disappointment. I am staying here right now and this place is just screaming for some renovations, a cleaning crew with industrial steam cleaners and new...
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This hotel is a real disappointment. I am staying here right now and this place is just screaming for some renovations, a cleaning crew with industrial steam cleaners and new management. The moment you pull up to the hotel you notice that the sliding doors are old and dirty. The welcome mat in front of the hotel is so worn that you can hardly see the Sheraton logo on it. The front desk staff are trying very hard and are sweet and polite but you can tell they haven't been trained properly. Carpeting throughout the hotel is old and stained. There were some service items sitting on the floor by the room next to mine when I checked in yesterday afternoon. They were still there this morning. I don't think I will ever stay here again or recommend it to anyone. « less
Read management response to this review.
Management response from Stacy Smith, General Manager
Dear valued guest,
I am hoping you are still our guest. We strive to provide exceptional service and a great place to stay. We are planning our renovations. We are in the process of getting our approval for our guest room package. Since we fell short of meeting your expectations, could you please give me a call to see if I can do anything to correct any short comings that are within my control.
Best wishes,
Stacy Smith General Manager
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These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Cancellation: 24 Hours before day of arrival, unless otherwise specified.
Nightly Parking:
0
Typical Group Deposit:
30%
Total Taxes:
15.00%
Total Misc Fees:
$6.00 USD (mandatory resort fees/taxes)
State Tax:
7.00%
City Tax:
8.00%
Food and Beverage Tax:
6.00%
Audio Visual Tax:
6.00%
Additional Person Fee:
10.00 Per Person
Food and Beverage Service Charge:
22.00%
Audio Visual Service Charge:
22.00%
Amenities - Sheraton Hotel Rockville Md
Air conditioning
Alarm clock
ATM
Baggage storage facilities
Breakfast in room
Central location
Clothes drying
Complimentary newspaper
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Dinner available
Electronic key card
Elevator
Facilities for the disabled
Fax available
Fitness and health center
Hairdryer available
Handicap accessible
Central heating
Internet - wireless
Internet - ethernet
Laundry facilities
Licensed bar
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Office in room available
Pets allowed
Private bathroom in room
Quiet location
Radio in room
Restaurant
Self controlled heating/cooling system
Shower
Swimming pool - indoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Travellers cheques accepted
TV room
Voicemail
Pet Friendly?
Yes! Pets are allowed.
Show Pet PolicyPets are welcome at no additional charge
Airport & Shuttle Information - Sheraton Hotel Rockville Md
Close to Dulles, Baltimore Washington International, and Reagan National airports.
Airport Shuttle? Sorry, no airport shuttle available.
Local Shuttle Info: Hotel Shuttle operates Mon-Fri from 7am-10:30pm and goes within a 3 mile radius of hotel.
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Previously Known As: Sheraton Rockville, Sheraton Rockville Hotel
Based on 135 traveler reviews 
Value
“Badly managed”
“Great! Nothing more to add.”