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BEST WESTERN PLUS GRAND ISLAND INN & SUITES
View Map Reservations: 1-800-881-1523
2.5 Star Downtown Hotel in Hall County )
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Very Good
4.5/5
Based on 386 guest reviews
- Indoor pool in hotel
- Comp. Breakfast
- Fitness + Health Center
- 80 rooms in hotel
- 3 floors in property
- Check-out time: 12:00 pm
- Group booking rating of 10.0/10
Room Types
Check Rates1 King Bed Mobility Accessible Communication Assistance Bathtub Full Breakfast
Non-Smoking
Check Rates1 King Bed Mobility Accessible Communication Assistance Roll in Shower Full Breakfa
Non-Smoking
Check Rates1 King Bed Pillowtop Bed 37 Inch LCD Television Microwave and Refrigerator Full Bre
Non-Smoking
Check Rates1 King Bed Pillowtop Bed 37 Inch LCD Television Microwave and Refrigerator Full Breakfast
Non-Smoking
Check Rates1 King Bed Pillowtop Bed Microwave and Refrigerator Shower Only 37 Inch LCD Televis
Non-Smoking
Check Rates1 King Bed Pillowtop Bed Microwave and Refrigerator Shower Only 37 Inch LCD Television Full Breakfas
Non-Smoking
Check Rates1 King Bed Pillowtop Microwave Refrigerator Shower Only LCD TV Full Breakfast
Non-Smoking
Check Rates2 Queen Beds Pillowtop Bed 37 Inch LCD Television Microwave and Refrigerator Full B
Non-Smoking
Check Rates2 Queen Beds Pillowtop Bed 37 Inch LCD Television Microwave and Refrigerator Full Breakfast
Non-Smoking
Check RatesAAA CAA Rate Members Must Show AAA ID At 1 King Bed Mobility Accessible Commassist Bathtub Full Brea
Non-Smoking
Check RatesAAA CAA Rate Members Must Show AAA ID At 1 King Bed Mobility Accessible Commassist Roll Shower Full
Non-Smoking
Check RatesAAA CAA Rate Members Must Show AAA ID At 1 King Bed Pillowtop Bed 37in LCD TV Micrfg Full Breakfast
Non-Smoking
Check RatesAAA CAA Rate Members Must Show AAA ID At 1 King Bed Pillowtop Micrfg Shower Only LCD TV Full Breakfa
Non-Smoking
Check RatesAAA CAA Rate Members Must Show AAA ID At 2 Queen Beds Mobility Accessible Commassist Bathtub Full Br
Non-Smoking
Check RatesAAA CAA Rate Members Must Show AAA ID At 2 Queen Beds Pillowtop Bed 37in LCD TV Micrfg Full Breakfas
Non-Smoking
Check RatesAAA CAA Rate Members Must Show AAA ID At Suite 1 King Bed Mobility Accessible Commassist Bathtb Sofa
Non-Smoking
Check RatesAAA CAA Rate Members Must Show AAA ID At Suite 1 King Bed Pillowtop Micrfg 37in LCD TV Sofa Bed Full
Non-Smoking
Check RatesAAA CAA Rate Members Must Show AAA ID At Suite 2 Queen Beds Mobility Accessible Commassist Bathtb So
Non-Smoking
Check RatesAAA CAA Rate Members Must Show AAA ID At Suite 2 Queen Beds Pillowtop Micrfg 37in LCD TV Sofa Bed Fu
Non-Smoking
Check RatesAAA Rate Members Must Show AAA ID At 1 King Bed Mobility Accessible Commassist Bathtub Full Breakfas
Non-Smoking
Check RatesAAA Rate Members Must Show AAA ID At 1 King Bed Mobility Accessible Commassist Roll Shower Full Brea
Non-Smoking
Check RatesAAA Rate Members Must Show AAA ID At 1 King Bed Pillowtop Bed 37in LCD TV Micrfg Full Breakfast
Non-Smoking
Check RatesAAA Rate Members Must Show AAA ID At 1 King Bed Pillowtop Micrfg Shower Only LCD TV Full Breakfast
Non-Smoking
Check RatesAAA Rate Members Must Show AAA ID At 2 Queen Beds Pillowtop Bed 37in LCD TV Micrfg Full Breakfast
Non-Smoking
Check RatesAAA Rate Members Must Show AAA ID At Suite 1 King Bed Mobility Accessible Commassist Bathtb Sofa Bed
Non-Smoking
Check RatesAAA Rate Members Must Show AAA ID At Suite 1 King Bed Pillowtop Micrfg 37in LCD TV Sofa Bed Full Bre
Non-Smoking
Check RatesAAA Rate Members Must Show AAA ID At Suite 2 Queen Beds Mobility Accessible Commassist Bathtb Sofa B
Non-Smoking
Check RatesFlexible Rate Best Least Restrictive Rate 1 King Bed Mobility Accessible Commassist Bathtub Full Bre
Non-Smoking
Check RatesFlexible Rate Best Least Restrictive Rate 1 King Bed Mobility Accessible Commassist Roll Shower Full
Non-Smoking
Check RatesFlexible Rate Best Least Restrictive Rate 1 King Bed Pillowtop Bed 37in LCD TV Micrfg Full Breakfast
Non-Smoking
Check RatesFlexible Rate Best Least Restrictive Rate 1 King Bed Pillowtop Micrfg Shower Only LCD TV Full Breakf
Non-Smoking
Check RatesFlexible Rate Best Least Restrictive Rate 2 Queen Beds Mobility Accessible Commassist Bathtub Full B
Non-Smoking
Check RatesFlexible Rate Best Least Restrictive Rate 2 Queen Beds Pillowtop Bed 37in LCD TV Micrfg Full Breakfa
Non-Smoking
Check RatesFlexible Rate Best Least Restrictive Rate Suite 1 King Bed Mobility Accessible Commassist Bathtb Sof
Non-Smoking
Check RatesFlexible Rate Best Least Restrictive Rate Suite 1 King Bed Pillowtop Micrfg 37in LCD TV Sofa Bed Ful
Non-Smoking
Check RatesFlexible Rate Best Least Restrictive Rate Suite 2 Queen Beds Mobility Accessible Commassist Bathtb S
Non-Smoking
Check RatesFlexible Rate Best Least Restrictive Rate Suite 2 Queen Beds Pillowtop Micrfg 37in LCD TV Sofa Bed F
Non-Smoking
Check RatesGovernment / Miltary Rate 1 King Bed Pillowtop Bed 37in LCD TV Micrfg Full Breakfast
Non-Smoking
Check RatesSenior Rate Citizens 55yrs Plus or AARP ID 1 King Bed Mobility Accessible Commassist Bathtub Full Br
Non-Smoking
Check RatesSenior Rate Citizens 55yrs Plus or AARP ID 1 King Bed Mobility Accessible Commassist Roll Shower Ful
Non-Smoking
Check RatesSenior Rate Citizens 55yrs Plus or AARP ID 1 King Bed Pillowtop Bed 37in LCD TV Micrfg Full Breakfas
Non-Smoking
Check RatesSenior Rate Citizens 55yrs Plus or AARP ID 1 King Bed Pillowtop Micrfg Shower Only LCD TV Full Break
Non-Smoking
Check RatesSenior Rate Citizens 55yrs Plus or AARP ID 2 Queen Beds Pillowtop Bed 37in LCD TV Micrfg Full Breakf
Non-Smoking
Check RatesSenior Rate Citizens 55yrs Plus or AARP ID Suite 1 King Bed Mobility Accessible Commassist Bathtb So
Non-Smoking
Check RatesSenior Rate Citizens 55yrs Plus or AARP ID Suite 1 King Bed Pillowtop Micrfg 37in LCD TV Sofa Bed Fu
Non-Smoking
Check RatesSenior Rate Citizens 55yrs Plus or AARP ID Suite 2 Queen Beds Mobility Accessible Commassist Bathtb
Non-Smoking
Check RatesSenior Rate Citizens 55yrs Plus or AARP ID Suite 2 Queen Beds Pillowtop Micrfg 37in LCD TV Sofa Bed
Non-Smoking
Check RatesSuite 1 King Bed Mobility Accessible Commassist Bathtb Sofa Bed Full Breakfast
Non-Smoking
Check RatesSuite 1 King Bed Mobility Accessible Communication Assistance Bathtub Sofa Bed Full
Non-Smoking
Check RatesSuite 1 King Bed Pillowtop Bed Microwave and Refrigerator 37 Inch LCD Television So
Non-Smoking
Check RatesSuite 1 King Bed Pillowtop Bed Microwave and Refrigerator 37 Inch LCD Television Sofa Bed Full Break
Non-Smoking
Check RatesSuite 1 King Bed Pillowtop Microwave Refrigerator 37in LCD TV Sofa Bed Full Breakfast
Non-Smoking
Check RatesSuite 2 Queen Beds Mobility Accessible Commassist Bathtb Sofa Bed Full Breakfast
Non-Smoking
Check RatesSuite 2 Queen Beds Mobility Accessible Communication Assistance Bathtub Sofa Bed Fu
Non-Smoking
Check RatesSuite 2 Queen Beds Pillowtop Bed Microwave and Refrigerator 37 Inch LCD Television
Non-Smoking
Check RatesSuite 2 Queen Beds Pillowtop Bed Microwave and Refrigerator 37 Inch LCD Television Sofa Bed Full Bre
Non-Smoking
Check RatesSuite 2 Queen Beds Pillowtop Microwave Refrigerator 37in LCD TV Sofa Bed Full Breakfast
Non-Smoking
Local Attractions
Heartland Events CenterFonner Park Thoroughbred Horse RacingIsland Oasis water parkKids Kingdom @ Stolley ParkStuhr MuseumState Fair ParkHeartland Shooting Park
Landmarks and Location of Best Western Plus Grand Island Inn & Suites
Verified Reviews of Best Western Plus Grand Island Inn & Suites
Below are the verified reviews from guests that we have booked recently:"No lobby area for groups to get together!"
Overall Score4.0/ 5
Breakfast was delicious and nice variety. Rooms were comfortable. We came with a group and the one drawback we had was that there wasn't a place to sit and talk in the evening. Staff would not allow us to use breakfast area when we asked and stated the only areas we could go were outside or in the pool if we wanted to get together. We did utilize the front lobby for awhile but the front desk staff said that we needed to leave that area so that was disappointing.
Michelle D. (Group coordinator, booked 6 rooms), from 
10-Jul-2017 Verified Review, stayed from Fri Jul 07 to Sun Jul 09 2017 at a $117.89 group rate. 
"Poor Customer Service"
Overall Score2.0/ 5
I contacted your hotel about reserving a block of room on Sat Sept 24, 2016 for a wedding group. I talked with your manager, Cindy. She told me she only had 9 rooms and a room would be "comped" for Bridal couple if all 9 rooms were booked. I ran the rates by my husband and called her back to go ahead and reserve the 9 room block. Cindy said she would email me a contract, I would receive it the next day. I never received the contract. A couple weeks later I got a call from the bride saying her cousin booked a room and there was only one left. I called the hotel and in fact only one room had been booked and he gave me the name of the person who booked it. Then, on Sept 5th my son called and told me someone had tried to book a room and they were told that there were none available because they had released the rooms. I called the hotel again, I was told that it was customary to release the rooms, that it is stated in the contract. I mentioned I didn't get a contract. I was told to call the manager, Cindy the next day. I called the hotel again Sept. 6th and asked to and did speak with Cindy. I asked about the 9 rooms, Cindy mentioned a contract. I informed her I did not receive it, she said I should have called her and reminded her to email it to me. I then informed Cindy of what I had been told, that the rooms were released. She confirmed that and also that the hotel had no available rooms for Sept 24, no complimentary room either. She said I had only asked for 6 reserved room and they were all booked. I know I had 9 rooms reserved because I kept notes from my conversation with Cindy. I had indeed reserved a total of 9 rooms: three Kings @ 120.59, three Double Queens @ $115.19, two King suites at $133.99 and one Queen Suite @ $129.59 plus the "comped" room. But again, no contract because I didn't remind Cindy to send me one. And there's more. On Thurs night Sept 24, family arrived from Wisconsin and stayed at the hotel. Friday morning, their three children woke up with bug bites. They reported it to the front desk and after a discussion, asked for a refund. Apparently, they were treated rudely because I received a call from my son about the incident. I called the hotel and was told the situation was being taken care of. The did finally refund their money, but not readily. The hotel representative I talked with was rather rude on the phone with me. She informed me that there was only "one bed bug found and "I'm not saying it was that family that brought it in, but there was only one found and that usually, not saying this about your family, but that usually means they brought bugs in with them". I found that to be a very rude statement. The children didn't have any bites prior to that night. I asked for the names of the other five guests booked and was informed it was against company policy to give those out. I'm not sure if that is correct, but a year ago, we blocked rooms at Hampton/Hilton properties in Omaha,NE. The bride was emailed a list of the names of the guests who had booked before the cut off date. She notified the wedding guests to be sure to book by the cutoff date. Shortly after the cutoff date, she received an email list of names of all the guests who had booked at their properties. And, she didn't have to remind the hotel manager to send her a contract. So, my son and I started calling guests to see if they had booked there. We figured out who all five rooms had been reserved for and let them know of the bed bug situation, leaving it up to them to cancel their rooms and rebook at another hotel in town who, by the way, was more than gracious about accomadating us. I am sad to say my experience as described was near horrible. I am taken aback by your customer service, especially in comparison to the other hotel's customer service. I work with the public as well, so to be told it was my responsibility to remind your hotel manager to send a contract was offensive. To have it implied that my family brought bugs to your hotel was offensive. I understand bugs happen, but to imply blame on that young family was rude. I booked your hotel because Best Western Plus has been touted as the "premiere hotel" of Grand Island. I don't plan to go out and tell everyone about the details of my experience, but if anyone asks me, I won't recommend your hotel.
Alice Q. (Group coordinator, booked 10 rooms), from
27-Sep-2016 Verified Review, stayed from Sat Sep 24 to Sun Sep 25 2016 at a $106.19 group rate. "Good Customer Service is Not a Given."
Overall Score3.0/ 5
Check-in was over an hour behind schedule with no explanation. The hotel staff apparently wasn't trained properly because the rooms were in fact ready the entire time, but the person checking in the guests (who had been with the hotel for five years) didn't realize there was a way in the computer system to tell whether a room was ready or not. The staff on Sunday had almost no patience for our parents and kids. If the hotel is "sports team friendly" there ought to be a way to determine if that's actually true or not. Grand Island doesn't have a ton of options but for $110/night it definitely wasn't worth it.
Minde S. (Group coordinator, booked 11 rooms), from
14-Jun-2015 Verified Review, stayed from Fri Jun 12 to Sun Jun 14 2015 at a $109.99 group rate. Customer Reviews of Best Western Plus Grand Island Inn & Suites
Property Description
Welcome to Best Western Grand Island Inn & Suites! Newly built in 2010! Our hotel offers great amenities and easy access to all that central Nebraska and Grand Island has to offer. This completely smoke free hotel offers amenities including a complimentary hot breakfast, a fitness center, an indoor swimming pool and whirlpool, a business center, guest laundry, and two meeting rooms.The Best Western Grand Island Inn & Suites is conveniently located just four miles north of Interstate 80 at Exit 314. Our guests will have easy access to many local attractions including Fonner Park Thoroughbred Race Track, Heartland Event Center, State Fair Park, Island Oasis Water Park, and Kids Kingdom playground at Stolley Park, all located about one mile from our hotel.Our spacious rooms feature all of the thoughtful amenities needed to make your stay more relaxing. Our guests may choose from five room styles which include king rooms with shower tub, king rooms with shower only, king suites with sofa sleeper, double queen rooms, and double queen suites with sofa sleeper. We also offer five physically challenged accessible rooms including one with a roll-in shower. All rooms are equipped with a microwave, mini-refrigerator, free Wi-Fi Internet access, coffee maker, 37-inch LCD television with cable and HBO®, hairdryer, and iron with ironing board. Each evening enjoy our plush pillow-top mattresses in every room complete with duvet and four comfortable pillows on every bed. Each morning enjoy our complimentary hot breakfast.Our new hotel prides itself on providing dedicated personal service to every guest. We welcome you to make a reservation today at the Best Western Grand Island Inn & Suites.
Details / Other Expenses
| Check In: | 3:00 pm |
| Check Out: | 12:00 pm |
| Year of Last Renovation: | 2010 |
| Floors: | 3 |
| Rooms: | 80 |
| Corridors: | All Rooms Have Interior Hallways |
| Non Smoking Rooms: | 80 |
| Handicap Rooms: | 5 |
| Suites: | 16 |
| Room Windows: | Windows Do Open |
| Cleaning Frequency: | Daily |
| Meeting Rooms: | 1 View Spaces |
| Meeting Space: | sq. feet |
| Dist. to Food/Bars: | 0.3 Mi |
| Dist. to 24hr Restaurant: | 1.0 Mi |
| Dist. to Nearest Gym: | 0.5 Mi |
Policies / Expenses
| Cancellation: 3:00 pm day of arrival | |
| Nightly Parking: | 0 |
| Total Taxes: | 14.24% |
| Total Misc Fees: | $0.00 USD (mandatory resort fees/taxes) |
| State Tax: | 5.00 Per Night |
| Occupancy Tax: | 5.00 Per Night |
| City Tax: | 4.24 Per Night |
Amenities / Features
Pet Friendly? Sorry, pets are not allowed.
- Air conditioning
- Alarm clock
- Baggage storage facilities
- Clothes drying
- Complimentary breakfast
- Complimentary newspaper
- Credit card accepted: Mastercard/Visa
- Credit card accepted: American Express
- Credit card accepted: Discover
- Electronic key card
- Elevator
- Express Check-Out
- Facilities for the disabled
- Fax available
- Fitness and health center
- Free local calls
- Hairdryer available
- Handicap accessible
- Central heating
- Ice Maker
- Internet - wireless
- Internet - ethernet
- Free WiFi Internet
- Ironing facilities
- Jacuzzi
- Laundry facilities
- Microwave in room
- Non-smoking rooms
- 24 hours opened
- Office or business center
- Quiet location
- Radio in room
- Refrigerator
- Self controlled heating/cooling system
- Shower
- Spa
- Swimming pool - indoor
- Tea and coffee making facilities
- Telephone
- Telephone in all rooms
- Telephone - Free local calls
- Television
- TV - Free Cable
- TV Channel: HBO
- Travellers cheques accepted
- Voicemail
Airport & Shuttle Information
Central Nebraska Regional Airport is 5 miles (10 minute drive) from our hotel. We do have a shuttle available at a cost of $10 otherwise a one-way taxi is $20.
Airport Shuttle? Sorry, no airport shuttle available.About Best Western Plus
- Best Western Plus offers upgraded bath amenities, an in-room mini-fridge, and a spacious work desk
- Fitness room, laundry room, and business center also available
- FREE high-speed internet, local calls, and long distance access
- Breakfast is available
The Best Western Plus highlights above are subject to change without notice.
Hotel Rate Trends at Best Western Plus Grand Island Inn & Suites
The chart above shows averages of prices for both our group rates and the best individual traveler rates our rate checker could find at the time the group/meeting offer was placed. The best group rate shown is 18.7% in May 2015 and the highest average individual rate is $133 in the month of March 2015. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Best Western Plus Grand Island Inn & Suites in a month when rates are lower.
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Meeting Rooms and Banquet Rooms at Best Western Plus Grand Island Inn & Suites
Below are the meeting, banquet, conference and event spaces at Best Western Plus Grand Island Inn & Suites.
Feel free to use the Best Western Plus Grand Island Inn & Suites meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Grand Island event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.
| Meeting Room Name | L x W x H (Feet) | Size (sqft.) | Banquet 5'/6'  | Crescent | Classroom | Hollow Square  | U-Shape | Boardroom | Convention 8'/10'  | Theater | Reception | Regist. Desk  |
| Aspen room | 25 x 14 x 10 | 350 | --/-- | -- | 15 | -- | -- | 15 | --/-- | -- | -- | -- |
Close This Aspen roomRoom Type: General Meeting Room Total Size: 350 Sq. Mi Dimensions: 25 x 14 x 10 Ft. Floor Level: 1 Power Outlets: 10 Columns: 0 Windows: 2 Natural Light?: Yes Obstructions? No Built In Screens? No Built In Stage? No Built In A/V? No Amenities Available
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Planning an Event? Grand Island Hotel RFP Request for Proposal | Find Meeting Space | Meeting Space Calculator
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