Verified Reviews of Candlewood Suites Aurora Below are the verified reviews from guests that we have booked recently:
"Pleasant Help on a Cold, Rainy Night"
Overall Score5.0/ 5
Our GPS could not map this property properly, but the agent at the front desk patiently and politely "beaconed " us in! A lovely, very comfortable and clean suite awaited. We would definitely stay at this property on subsequent visits!
29-Dec-2013 Verified Review
"5 month extended stay"
Overall Score4.0/ 5
The only reason I would not give a 5/5 star rating would be the miscommunication about billing. It seems the system that is in place allows for customers to be billed at random, with miscellaneous authorizations strewn about my credit card statement causing a lot of anxiety and confusion on my part. I never could understand why my card would be authorized two, sometimes three times within a 24hr period; it made it hard for me to keep track of what I was actually getting charged for. Also, one employee charged my card for the entire length of stay when I had to renew due to surpassing the max of 99 nights. It just seems like this whole billing problem could be avoided, especially for customers who are staying for a very extended amount of time, not just 2 weeks or so. Now that the only negative thing is out of the way, onto my review of the hotel as a whole. I wanted to take the time to review this property as I am essentially a resident of the hotel by now. I moved in mid-August due to a temporary assignment for work and this seemed to be the most reasonable option without having to lease an apartment and rent furniture, etc. I am from Houston, TX so the Aurora/Chicagoland area was very appealing. The hotel staff was very reasonable in negotiating a good rate, probably better than most others, due to the length of stay guaranteed. Upon arrival the staff was ready for my extended check in and provided me with great information about the surrounding area such as grocery stores, restaurants, etc. The hotel is located just off of 88 Toll which has great access to any other major highway in the Chicago area; I couldn't complain about this. There is not much else around other than a gym, and a church across the street so it is very quiet which is ideal after a long day or week when I just want to relax away from the office. I will admit, there were some times when other guests were unreasonably noisy, but upon notifying hotel staff the noise would subside; this is not the fault of the hotel, as guests come in all shapes and sizes. I purposely chose a room on third floor on the very end, and the staff was more than happy to accommodate. One of the nicest things I have enjoyed is the weekly room cleaning. It is so nice to come "home" on a Monday (which is when I chose to have my service done) to new towels, fresh sheets, and everything cleaned. The room and property has been overall very good; no complaints here.
02-Dec-2013 Verified Review, stayed from Sun Aug 18 to Sat Nov 30 2013 at a $55.00 group rate (38% discount).
Customer Reviews of Candlewood Suites Aurora
Welcome to the NEWEST All-Suite Hotel to Aurora! All rooms are oversized suites, featuring modern, upscale decor and the largest rooms in the Aurora, IL area. Each suite features a full kitchen, 32' Flat TV & DVD player, wired & wireless internet access, and a comfortable recliner. Options of studio suites, double queen bed suites, and one bedroom suites. The Candlewood Suites-Aurora has the Candlewood Cupboard with numerous food & beverage options, Complimentary guest laundry, DVD Library, spacious Candlewood Gym (Precore equipment) and guests can earn Priority Club Rewards. Small Boardroom that can accomodate up to 8-10 people. Immediately next door is the Provena Health Facility and the hotel has exclusive discount pricing. Provena Health is a 24/7 facility and has an indoor olympic size pool, indoor basketball court, massage therapy, and numerous exercise machines. Many restuarants nearby. The hotel can provide complimentary, continental breakfast exclusively for your group. Ideal location less than a mile off Interstate I-88
Details / Other Expenses
|Year of Last Renovation:||2009|
|Corridors:||All Rooms Have Interior Hallways|
|Non Smoking Rooms:||83|
|Room Windows:||Windows Do Open|
|Meeting Rooms:||1 View Spaces|
|Meeting Space:||120 sq. feet|
|Dist. to Food/Bars:||0.3 Mi|
|Dist. to 24hr Restaurant:||0.3 Mi|
|Dist. to Nearest Gym:||On-site| Policies / Expenses
24 hours prior to arrival date
|Total Taxes:|| 9.00%|
|Total Misc Fees:||$0.00 USD |
(mandatory resort fees/taxes)
|State Tax:|| 6.00%|
|City Tax:|| 3.00%|
|Gym Fee:|| 0.00 Per Day|
|Spa Fee:|| 0.00 Per Day|
|Rooms Wireless Internet Fee:|| 0.00 Per Day|
|Rooms Wired Internet Fee:|| 0.00 Per Day|
|Meeting Wireless Internet Fee:|| 0.00 Per Day|
|Meeting Wired Internet Fee:|| 0.00 Per Day|
|Meeting Power Surcharge Fee:|| 0.00 Per Night|
Amenities / Features Pet Friendly? Yes! Pets are allowed.
Pets allowed with non-refundable fee$75.00 for a 1-6 night stay and $150.00 for a 7-30 nights stay. Maximum of two pets per suite.
Airport & Shuttle Information
O'Hare International Airport-35 miles,$40-$50 one way taxi. Midway Airport 40 miles, $40-$50 one way tax.i
Local Shuttle Info: N/A
Airport Shuttle? Sorry
airport shuttle available.
About Candlewood Suites
- Home-like enviroment, great for an extended stay
- Fully equipped kitchens with a full-size refrigerator with ice maker, dishwasher, microwave and stovetop, dishes, cookware, and utensils
- Free high-speed internet access and a large workspace available in each guest room
- TV with DVD player and a comfortable recliner
- Comforts of Home Bedding Collection with soft pillows, high quality sheets, and a comfortable mattress set
- Provide a Lending Locker service where guests can borrow common household items to use during their stay
- Pets are welcome weighing less than 80 lbs
- Free local calls and two phone lines with data port as an added convenience
- Candlewood Cupboard offers a Brown Bag Breakfast for a meal on the go
- Candlewood Gazebo Grill gives guests a great outdoor dining experience ideal for groups
- Free guest laundry open 24/7 with detergent and other laundry items available at a decent price
- Great fitness area
- Housekeeping on a weekly basis
The Candlewood Suites highlights above are subject to change without notice.
Candlewood Suites Aurora Naperville