MERCURE HOTEL AUCKLAND

8 Customs St., Auckland 1707 New Zealand (NZL)
4.0 Star Downtown Hotel
-36.84476174.76701
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Average
3.0/ 5

Based on 2040 guest reviews

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  • 189 rooms in hotel
  • Hotel has 13 floors
  • Hotel has 12 suites
  • Check-in time: 14:00
  • Check-out time: 11:00
  • Groups & Meetings rating of 4.4/10
  • 9 meeting rooms in hotel

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Room Types

Check Rates Junior Suite
Non-Smoking
Check Rates Junior Suite + Breakfast
Non-Smoking
Check Rates Standard Queen Bed
Non-Smoking
Check Rates Standard Queen Bed + Breakfast
Non-Smoking
Check Rates Standard Queen Bed Harbour View
Non-Smoking
Check Rates Standard Queen Bed Harbour View + Breakfast
Non-Smoking
Check Rates Standard Room 1 Queen Bed
Non-Smoking
Check Rates Standard Twin Beds
Non-Smoking
Check Rates Standard Twin Beds + Breakfast
Non-Smoking
Check Rates Standard Twin Room 2 Single Beds
Non-Smoking
Check Rates Superior 2 Single Beds
Non-Smoking
Check Rates Superior 2 Single Beds + Breakfast
Non-Smoking
Check Rates Superior 2 Single Beds Harbour View
Non-Smoking
Check Rates Superior 2 Single Beds Harbour View + Breakfast
Non-Smoking
Check Rates Superior Double Room 2 Double Beds
Non-Smoking

Local Attractions

Sky City Casino, Sky Tower, Ferry Terminal, Train Station (Britomart), Shopping, Restaurants/Bars, Nightlife, Auckland Maritime Museum (Voyager), Auckland War Memorial Museum, Auckland Domain, Albert Park, Waterfront

Summary of Verified Reviews

Summary of 2,472 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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74
Fair

Good city hotel. Close to Harbour. Good for sightseeing and located near shopping areas. Great dining experience and views. Bar is awesome. Popular among couples.

“In the heart of the city” “Easily accessible to harbour and shops”

Great City Hotel Top 12% in city
Best Shopping In City
Best Bar In City

Good to know

  • Old rooms

    “Carpet is pretty old” “Bit old furniture”

  • Hotel is outdated

    “Elevators are a bit dated” “Carpet is pretty old”

  • Poorly-maintained rooms

    “Carpet was thin” “Chipped tiles etc”

  • Noisy

    “Noisy AC” “Window were extremely noisy”

Review highlights

Location

90/100
660 reviews

Great location. Near downtown with great sightseeing and shopping. Accessible by car, but parking is awful and costly. Near public transport, airport, and train station. Great nearby restaurants and bars with excellent excursions.

“Fantastic staff and location” “Excellent location for the CBD” “Location was just amazing”

Bar

86/100
69 reviews

Excellent bar with great prices.

“Appreciated free drinks” “Bar/restaurant was fantastic” “Excellent bar and dining room”

Service

85/100
612 reviews

Friendly service and great reception. Room service is perfect.

“Staff were amazing” “Caring reception staff” “Perfect room service”

Breakfast

75/100
101 reviews

Tasty , yet expensive breakfasts.

“Buffet breakfast was delicious” “The breakfast buffet is great” “Great filled croissant”

Cleanliness

51/100
188 reviews

Room and bathroom cleanliness is lacking. Moderately clean hotel facilities.

“Hallway carpeting was also not very clean” “Sheet cover stained” “Carpet was stained”

Room

44/100
788 reviews

Run-down rooms with shoddy furniture. Great views, with average beds, relatively well-sized and tidy enough. Old rooms, with unsatisfactory minibars. air conditioning and TV's. Small rooms and dirty bathrooms.

“Chipped tiles etc” “First room was horrible” “Bath tub was stained”

Value

42/100
265 reviews

Poor value for money. Overpriced restaurant, particularly breakfasts, and WiFi. Affordable beverage prices.

“No free WI-FI” “Paying for internet usage” “Parking charges are high”

Comfort

40/100
353 reviews

Rooms too loud and lacking comfort, with small bathrooms and bad A/C. Average-sized rooms with alright beds.

“Air conditioner was a nightmare” “Sheet cover stained” “Blankets were permanently stained”

Amenities

38/100
231 reviews

Old facilities and poor entrance area, but okay hotel grounds. Bad architecture. Good business facilities.

“Elevators are a bit dated” “Downstairs was so loud” “Hallway carpeting was also not very clean”

WiFi

37/100
105 reviews

Poor, over-priced WiFi.

“No free WI-FI” “Paying for internet usage” “Terrible Internet speed”

Vibe

22/100
305 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area. Unfriendly atmosphere. Unstylish Hotel. Good choice for a city trip.

“Elevators are a bit dated” “Hallway carpeting was also not very clean” “Carpet is pretty old”

Wellness

8/100
5 reviews

Bad fitness area.

“Horrible gym”

Ranked top 53% by couples, with a score of 75

Good to know

  • Bad architecture

    “Dated decor” “Decor dated”

  • Good accessibility by car

    “Friendly taxi” “Cheap taxi”

  • Old facilities

    “Facilities looked older” “Elevators are a bit dated”

  • Expensive breakfast

Review highlights

Location

89/100
175 reviews

Great location. Central location with great sightseeing, dining out and shopping. Expensive, terrible parking. Close to public transport and the train.

“Fantastic staff and location” “Excellent location for the CBD” “Location was just amazing”

Service

86/100
134 reviews

Friendly service.

“Staff were amazing” “Caring reception staff” “Perfect room service”

Breakfast

75/100
25 reviews

Tasty , yet expensive breakfasts.

“Buffet breakfast was delicious” “The breakfast buffet is great” “Great filled croissant”

Cleanliness

54/100
53 reviews

Room and bathroom cleanliness is lacking. Moderately clean hotel facilities.

“Bed linen clean” “Hallway carpeting was also not very clean” “THE SMELL OF SMOKE”

Value

44/100
63 reviews

Poor value for money. WiFi and breakfast pricey.

“No free WI-FI” “Paying for internet usage” “Parking charges are high”

Room

41/100
212 reviews

Small, outdated rooms in need of better maintenance. Views are good, menus are average, and rooms are acceptably clean. Bathrooms are unclean; air-conditioning, TV and bathroom are all substandard.

“Chipped tiles etc” “First room was horrible” “Bath tub was stained”

WiFi

40/100
23 reviews

Poor, over-priced WiFi.

“No free WI-FI” “Paying for internet usage” “Terrible Internet speed”

Comfort

37/100
84 reviews

Small, noisy, uncomfortable rooms with poor A/C. Average beds.

“Air conditioner was a nightmare” “Sheet cover stained” “Blankets were permanently stained”

Amenities

32/100
52 reviews

Old facilities and unpleasant entrance area. Bad architecture.

“Elevators are a bit dated” “Downstairs was so loud” “Hallway carpeting was also not very clean”

Vibe

15/100
85 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area. Unfriendly atmosphere. Unstylish Hotel.

“Elevators are a bit dated” “Hallway carpeting was also not very clean” “Carpet is pretty old”

Ranked top 49% by solo travelers, with a score of 74

Good to know

  • Near city centre

    “In the heart of the city” “Right in the heart of the city”

  • Train station is close

    “Near the trains and buses” “Conveniently close to the train”

  • Bar is awesome

    “Appreciated free drinks” “Bar/restaurant was fantastic”

  • Wonderful sightseeing

    “Near the harbor” “Great place to visit”

Review highlights

Location

92/100
74 reviews

Great location. Near downtown with great sightseeing and shopping. Close to public transport and the train.

“Fantastic staff and location” “Excellent location for the CBD” “Location was just amazing”

Bar

84/100
8 reviews

Bar is awesome.

“Appreciated free drinks” “Bar/restaurant was fantastic” “Excellent bar and dining room”

Service

84/100
59 reviews

Efficient, friendly service with a nice reception.

“Staff were amazing” “Caring reception staff” “Perfect room service”

Breakfast

73/100
11 reviews

Tasty breakfast.

“Buffet breakfast was delicious” “The breakfast buffet is great” “Great filled croissant”

Cleanliness

51/100
18 reviews

Room cleanliness is acceptable. Unclean hotel facilities.

“Hallway carpeting was also not very clean” “Sheet cover stained” “Carpet was stained”

Value

47/100
33 reviews

Poor value for money. Internet is expensive.

“No free WI-FI” “Paying for internet usage” “Parking charges are high”

Room

44/100
90 reviews

Rooms needing maintenance, with bad bathrooms and A/C. Great views, with average beds, relatively well-sized and tidy enough. Old rooms and furniture.

“Chipped tiles etc” “First room was horrible” “Bath tub was stained”

Comfort

41/100
40 reviews

Uncomfortable, with too much noise and bad A/C. Average-sized rooms with alright beds.

“Air conditioner was a nightmare” “Sheet cover stained” “Blankets were permanently stained”

Amenities

36/100
23 reviews

Poor buildings and an uninspiring entrance area.

“Elevators are a bit dated” “Downstairs was so loud” “Hallway carpeting was also not very clean”

WiFi

36/100
23 reviews

Poor, over-priced WiFi.

“No free WI-FI” “Paying for internet usage” “Terrible Internet speed”

Vibe

18/100
42 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area.

“Elevators are a bit dated” “Hallway carpeting was also not very clean” “Carpet is pretty old”

Ranked top 44% by families, with a score of 77

Good to know

  • Expensive parking

    “Car parking expensive” “Had to pay valet parking”

  • Poor access to parking

    “Noisy valet parking” “Poor parking facilities”

  • Tasty breakfast

    “Buffet breakfast was delicious” “The breakfast buffet is great”

  • Internet is expensive

    “Internet expensive” “No free WI-FI”

Review highlights

Location

87/100
40 reviews

Great location. Expensive, terrible parking.

“Fantastic staff and location” “Excellent location for the CBD” “Location was just amazing”

Service

84/100
36 reviews

Friendly service and great reception.

“Staff were amazing” “Caring reception staff” “Perfect room service”

Breakfast

78/100
10 reviews

Tasty breakfast.

“Buffet breakfast was delicious” “The breakfast buffet is great” “Great filled croissant”

Cleanliness

54/100
10 reviews

Room cleanliness is acceptable.

“Bed linen clean” “Hallway carpeting was also not very clean” “THE SMELL OF SMOKE”

Room

49/100
39 reviews

Outdated, run-down rooms with bad bathrooms. Rooms amply-sized and moderately tidy with excellent views.

“Chipped tiles etc” “First room was horrible” “Bath tub was stained”

Comfort

48/100
22 reviews

Fair sized rooms, though noisy and uncomfortable.

“Air conditioner was a nightmare” “Sheet cover stained” “Blankets were permanently stained”

Amenities

46/100
12 reviews

Poor buildings and an uninspiring entrance area.

“Elevators are a bit dated” “Downstairs was so loud” “Hallway carpeting was also not very clean”

Value

40/100
14 reviews

Poor value for money. Internet is expensive.

“No free WI-FI” “Paying for internet usage” “Parking charges are high”

WiFi

34/100
7 reviews

Poor, over-priced WiFi.

“No free WI-FI” “Paying for internet usage” “Terrible Internet speed”

Vibe

25/100
19 reviews

Poor vibe. Hotel is outdated. Unfriendly atmosphere. Unpleasant entrance area.

“Elevators are a bit dated” “Hallway carpeting was also not very clean” “Carpet is pretty old”

Ranked top 66% by business travelers, with a score of 69

Good to know

  • Noisy

    “Noisy AC” “Window were extremely noisy”

  • Uncomfortable

    “Air conditioner was a nightmare” “Sheet cover stained”

  • Bad amenities

    “Elevators are a bit dated” “Downstairs was so loud”

  • Poor hotel buildings

    “Elevators are a bit dated” “Downstairs was so loud”

Review highlights

Location

91/100
28 reviews

Great location.

“Fantastic staff and location” “Excellent location for the CBD” “Location was just amazing”

Service

85/100
15 reviews

Friendly service.

“Staff were amazing” “Caring reception staff” “Perfect room service”

Food

72/100
6 reviews

Delicious food.

“Excellent dinner in 13th floor” “Food was superb” “Excellent bar and dining room”

Cleanliness

53/100
7 reviews

Moderately clean hotel facilities.

“Bed linen clean” “Hallway carpeting was also not very clean” “Bath tub was stained”

Value

45/100
7 reviews

Poor value for money.

“No free WI-FI” “Paying for internet usage” “Parking charges are high”

Room

42/100
27 reviews

Poorly-maintained rooms. Great view.

“Chipped tiles etc” “First room was horrible” “Bath tub was stained”

Amenities

42/100
8 reviews

Poor hotel buildings.

“Elevators are a bit dated” “Downstairs was so loud” “Hallway carpeting was also not very clean”

Comfort

36/100
13 reviews

Noisy room lacking in comfort.

“Air conditioner was a nightmare” “Sheet cover stained” “Blankets were permanently stained”

Vibe

22/100
4 reviews

Poor vibe.

“Elevators are a bit dated” “Hallway carpeting was also not very clean” “Carpet is pretty old”

Good to know

  • Noisy

    “Noisy AC” “Window were extremely noisy”

Review highlights

Location

91/100
11 reviews

Great location.

“Fantastic staff and location” “Excellent location for the CBD” “Location was just amazing”

Service

87/100
6 reviews

Fantastic service.

“Staff were amazing” “Caring reception staff” “Perfect room service”

Breakfast

76/100
5 reviews

Tasty breakfast.

“Buffet breakfast was delicious” “The breakfast buffet is great” “Great filled croissant”

Room

42/100
16 reviews

Rooms are subpar, but beds are decent.

“Chipped tiles etc” “First room was horrible” “Bath tub was stained”

Value

42/100
9 reviews

Poor value for money.

“No free WI-FI” “Paying for internet usage” “Parking charges are high”

Comfort

40/100
10 reviews

Beds are OK, but rooms generally uncomfortable and noisy.

“Air conditioner was a nightmare” “Sheet cover stained” “Blankets were permanently stained”

WiFi

32/100
4 reviews

Bad internet service.

“No free WI-FI” “Paying for internet usage” “Terrible Internet speed”

Ranked top 46% by couples, with a score of 78

Good to know

  • Noisy

    “Noisy AC” “Window were extremely noisy”

  • Room is not nice

    “Chipped tiles etc” “First room was horrible”

  • Uncomfortable

    “Air conditioner was a nightmare” “Sheet cover stained”

  • Great location

    “Fantastic staff and location” “Excellent location for the CBD”

Review highlights

Location

91/100
6 reviews

Great location.

“Fantastic staff and location” “Excellent location for the CBD” “Location was just amazing”

Value

45/100
6 reviews

Poor value for money.

“No free WI-FI” “Paying for internet usage” “Parking charges are high”

Room

40/100
7 reviews

Room is not nice.

“Chipped tiles etc” “First room was horrible” “Bath tub was stained”

Comfort

34/100
3 reviews

Noisy room lacking in comfort.

“Air conditioner was a nightmare” “Sheet cover stained” “Blankets were permanently stained”

Good to know

  • Poorly-maintained rooms

    “Carpet was thin” “Chipped tiles etc”

  • Near city centre

    “In the heart of the city” “Right in the heart of the city”

  • Hotel is outdated

    “Elevators are a bit dated” “Carpet is pretty old”

  • Great view

    “View exceeded expectations” “Amazing views over harbour”

Review highlights

Location

90/100
15 reviews

Awesome location near city centre, but bad parking.

“Fantastic staff and location” “Excellent location for the CBD” “Location was just amazing”

Service

83/100
10 reviews

Fantastic service.

“Staff were amazing” “Caring reception staff” “Perfect room service”

Breakfast

75/100
9 reviews

Tasty breakfast.

“Buffet breakfast was delicious” “The breakfast buffet is great” “Great filled croissant”

Food

69/100
5 reviews

Food is all right.

“Excellent dinner in 13th floor” “Also a strong smell of cooking” “Probably one of the worst meals”

Room

45/100
16 reviews

Poorly-maintained rooms. Great view.

“Chipped tiles etc” “First room was horrible” “Bath tub was stained”

Value

41/100
9 reviews

Poor value for money.

“No free WI-FI” “Paying for internet usage” “Parking charges are high”

Amenities

33/100
5 reviews

Poor hotel buildings.

“Elevators are a bit dated” “Downstairs was so loud” “Hallway carpeting was also not very clean”

Vibe

19/100
6 reviews

Poor vibe. Hotel is outdated.

“Elevators are a bit dated” “Hallway carpeting was also not very clean” “Carpet is pretty old”

Ranked top 71% by couples, with a score of 76

Good to know

  • Room is not nice

    “Chipped tiles etc” “First room was horrible”

  • Great location

    “Fantastic staff and location” “Excellent location for the CBD”

Review highlights

Location

91/100
4 reviews

Great location.

“Fantastic staff and location” “Excellent location for the CBD” “Location was just amazing”

Room

42/100
5 reviews

Room is not nice.

“Chipped tiles etc” “First room was horrible” “Bath tub was stained”

Good to know

  • Good accessibility by car

    “Friendly taxi” “Cheap taxi”

Review highlights

Location

91/100
7 reviews

Great location with good access by car.

“Fantastic staff and location” “Excellent location for the CBD” “Location was just amazing”

Room

39/100
3 reviews

Room is not nice.

“Chipped tiles etc” “First room was horrible” “Bath tub was stained”

Good to know

  • Old facilities

    “Facilities looked older” “Elevators are a bit dated”

  • Hotel is outdated

    “Elevators are a bit dated” “Carpet is pretty old”

  • Poor hotel buildings

    “Elevators are a bit dated” “Downstairs was so loud”

  • Friendly service

    “Staff are excellent and very friendly” “Caring reception staff”

Review highlights

Location

92/100
21 reviews

Great location.

“Fantastic staff and location” “Excellent location for the CBD” “Location was just amazing”

Service

84/100
10 reviews

Friendly service.

“Staff were amazing” “Caring reception staff” “Perfect room service”

Room

44/100
14 reviews

Room is not nice.

“Chipped tiles etc” “First room was horrible” “Bath tub was stained”

Comfort

39/100
9 reviews

Uncomfortable.

“Air conditioner was a nightmare” “Sheet cover stained” “Blankets were permanently stained”

Amenities

37/100
15 reviews

Old facilities.

“Elevators are a bit dated” “Downstairs was so loud” “Hallway carpeting was also not very clean”

Vibe

19/100
13 reviews

Poor vibe. Hotel is outdated.

“Elevators are a bit dated” “Hallway carpeting was also not very clean” “Carpet is pretty old”

Good to know

  • Old rooms

    “Carpet is pretty old” “Bit old furniture”

  • Unpleasant entrance area

    “Noisy lifts” “Noisy lift”

  • Hotel is outdated

    “Elevators are a bit dated” “Carpet is pretty old”

  • Poorly-maintained rooms

    “Carpet was thin” “Chipped tiles etc”

Review highlights

Location

89/100
603 reviews

Great location. Near downtown with great sightseeing and shopping. Expensive, terrible parking. Near public transport, airport, and train station. Great nearby restaurants and bars with excellent excursions.

“Fantastic staff and location” “Excellent location for the CBD” “Location was just amazing”

Bar

86/100
66 reviews

Excellent bar with great prices.

“Appreciated free drinks” “Bar/restaurant was fantastic” “Excellent bar and dining room”

Service

85/100
577 reviews

Friendly service and great reception. Room service is perfect.

“Staff were amazing” “Caring reception staff” “Perfect room service”

Breakfast

73/100
84 reviews

Tasty , yet expensive breakfasts.

“Buffet breakfast was delicious” “The breakfast buffet is great” “Great filled croissant”

Cleanliness

51/100
178 reviews

Room and bathroom cleanliness is lacking. Moderately clean hotel facilities.

“Hallway carpeting was also not very clean” “THE SMELL OF SMOKE” “Bath tub was stained”

Room

44/100
730 reviews

Small, outdated rooms in need of better maintenance. Views are good, menus are average, and rooms are acceptably clean. Small rooms and dirty bathrooms. Substandard furniture, A/C, minibar and TV's.

“Chipped tiles etc” “First room was horrible” “Bath tub was stained”

Value

43/100
242 reviews

Poor value for money. Overpriced restaurant, particularly breakfasts, and WiFi. Affordable beverage prices.

“No free WI-FI” “Paying for internet usage” “Parking charges are high”

Amenities

39/100
205 reviews

Old facilities and poor entrance area, but okay hotel grounds. Bad architecture. Good business facilities.

“Elevators are a bit dated” “Downstairs was so loud” “Hallway carpeting was also not very clean”

WiFi

39/100
95 reviews

Poor, over-priced WiFi.

“No free WI-FI” “Paying for internet usage” “Terrible Internet speed”

Comfort

39/100
329 reviews

Beds are OK, but rooms generally uncomfortable and noisy. Small rooms and bathrooms with shoddy A/C.

“Air conditioner was a nightmare” “Sheet cover stained” “Blankets were permanently stained”

Vibe

23/100
277 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area. Unfriendly atmosphere. Unstylish Hotel.

“Elevators are a bit dated” “Hallway carpeting was also not very clean” “Carpet is pretty old”

Wellness

9/100
4 reviews

Bad fitness area.

“Horrible gym”

Ranked top 54% by couples, with a score of 74

Good to know

  • Bad architecture

    “Dated decor” “Decor dated”

  • Train station is close

    “Near the trains and buses” “Conveniently close to the train”

  • Near city centre

    “In the heart of the city” “Right in the heart of the city”

  • Expensive breakfast

Review highlights

Location

88/100
158 reviews

Great location. Central location with great sightseeing, dining out and shopping. Expensive, terrible parking. Close to public transport and the train.

“Fantastic staff and location” “Excellent location for the CBD” “Location was just amazing”

Service

85/100
128 reviews

Friendly service and great reception.

“Staff were amazing” “Caring reception staff” “Perfect room service”

Breakfast

75/100
18 reviews

Tasty , yet expensive breakfasts.

“Buffet breakfast was delicious” “The breakfast buffet is great” “Great filled croissant”

Cleanliness

54/100
52 reviews

Room and bathroom cleanliness is lacking. Moderately clean hotel facilities.

“Hallway carpeting was also not very clean” “THE SMELL OF SMOKE” “Bath tub was stained”

Value

44/100
55 reviews

Poor value for money. WiFi and breakfast pricey.

“No free WI-FI” “Paying for internet usage” “Parking charges are high”

Room

42/100
196 reviews

Small, outdated rooms in need of better maintenance. Views are good, menus are average, and rooms are acceptably clean. Bathrooms are unclean; air-conditioning, TV and bathroom are all substandard.

“Chipped tiles etc” “First room was horrible” “Bath tub was stained”

WiFi

40/100
21 reviews

Poor, over-priced WiFi.

“No free WI-FI” “Paying for internet usage” “Terrible Internet speed”

Comfort

38/100
79 reviews

Small, noisy, uncomfortable rooms with poor A/C. Average beds.

“Air conditioner was a nightmare” “Sheet cover stained” “Blankets were permanently stained”

Amenities

33/100
44 reviews

Poor buildings and an uninspiring entrance area. Bad architecture.

“Elevators are a bit dated” “Downstairs was so loud” “Hallway carpeting was also not very clean”

Vibe

16/100
74 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area. Unfriendly atmosphere. Unstylish Hotel.

“Elevators are a bit dated” “Hallway carpeting was also not very clean” “Carpet is pretty old”

Ranked top 39% by solo travelers, with a score of 76

Good to know

  • Internet is expensive

    “Internet expensive” “No free WI-FI”

  • Bar is awesome

    “Appreciated free drinks” “Bar/restaurant was fantastic”

  • Wonderful sightseeing

    “Near the harbor” “Great place to visit”

  • Great reception

    “Check in and check out easy and efficient” “Caring reception staff”

Review highlights

Location

92/100
60 reviews

Great location with excellent sightseeing.

“Fantastic staff and location” “Excellent location for the CBD” “Location was just amazing”

Bar

83/100
7 reviews

Bar is awesome.

“Appreciated free drinks” “Bar/restaurant was fantastic” “Excellent bar and dining room”

Service

83/100
51 reviews

Efficient, friendly service with a nice reception.

“Staff were amazing” “Caring reception staff” “Perfect room service”

Breakfast

74/100
10 reviews

Tasty breakfast.

“Buffet breakfast was delicious” “The breakfast buffet is great” “Great filled croissant”

Cleanliness

50/100
15 reviews

Room cleanliness is acceptable.

“Hallway carpeting was also not very clean” “Sheet cover stained” “Carpet was stained”

Value

47/100
28 reviews

Poor value for money. Internet is expensive.

“No free WI-FI” “Paying for internet usage” “Parking charges are high”

Room

42/100
76 reviews

Rooms needing maintenance, with bad bathrooms and A/C. Great views, with average beds, relatively well-sized and tidy enough. Old rooms and furniture.

“Chipped tiles etc” “First room was horrible” “Bath tub was stained”

Comfort

40/100
34 reviews

Uncomfortable, with too much noise and bad A/C. Average-sized rooms with alright beds.

“Air conditioner was a nightmare” “Sheet cover stained” “Blankets were permanently stained”

Amenities

37/100
21 reviews

Poor buildings and an uninspiring entrance area.

“Elevators are a bit dated” “Downstairs was so loud” “Hallway carpeting was also not very clean”

WiFi

36/100
19 reviews

Poor, over-priced WiFi.

“No free WI-FI” “Paying for internet usage” “Terrible Internet speed”

Vibe

18/100
36 reviews

Poor vibe. Hotel is outdated. Unpleasant entrance area.

“Elevators are a bit dated” “Hallway carpeting was also not very clean” “Carpet is pretty old”

Ranked top 53% by families, with a score of 74

Good to know

  • Expensive parking

    “Car parking expensive” “Had to pay valet parking”

  • Poor access to parking

    “Noisy valet parking” “Poor parking facilities”

  • Tasty breakfast

    “Buffet breakfast was delicious” “The breakfast buffet is great”

  • Unpleasant entrance area

    “Noisy lifts” “Noisy lift”

Review highlights

Location

87/100
37 reviews

Great location. Expensive, terrible parking.

“Fantastic staff and location” “Excellent location for the CBD” “Location was just amazing”

Service

84/100
31 reviews

Friendly service and great reception.

“Staff were amazing” “Caring reception staff” “Perfect room service”

Breakfast

76/100
7 reviews

Tasty breakfast.

“Buffet breakfast was delicious” “The breakfast buffet is great” “Great filled croissant”

Cleanliness

54/100
10 reviews

Room cleanliness is acceptable.

“Bed linen clean” “Hallway carpeting was also not very clean” “Carpet was stained”

Comfort

47/100
20 reviews

Fair sized rooms, though noisy and uncomfortable.

“Air conditioner was a nightmare” “Sheet cover stained” “Blankets were permanently stained”

Amenities

47/100
9 reviews

Poor buildings and an uninspiring entrance area.

“Elevators are a bit dated” “Downstairs was so loud” “Hallway carpeting was also not very clean”

Room

46/100
37 reviews

Outdated, run-down rooms with bad bathrooms. Rooms amply-sized and moderately tidy with excellent views.

“Chipped tiles etc” “First room was horrible” “Bath tub was stained”

Value

42/100
11 reviews

Poor value for money.

“No free WI-FI” “Paying for internet usage” “Parking charges are high”

WiFi

37/100
5 reviews

Bad internet service.

“No free WI-FI” “Paying for internet usage” “Terrible Internet speed”

Vibe

25/100
18 reviews

Poor vibe. Hotel is outdated. Unfriendly atmosphere. Unpleasant entrance area.

“Elevators are a bit dated” “Hallway carpeting was also not very clean” “Carpet is pretty old”

Ranked top 75% by business travelers, with a score of 68

Good to know

  • Noisy

    “Noisy AC” “Window were extremely noisy”

  • Uncomfortable

    “Air conditioner was a nightmare” “Sheet cover stained”

  • Bad amenities

    “Elevators are a bit dated” “Downstairs was so loud”

  • Poor hotel buildings

    “Elevators are a bit dated” “Downstairs was so loud”

Review highlights

Location

91/100
25 reviews

Great location.

“Fantastic staff and location” “Excellent location for the CBD” “Location was just amazing”

Service

85/100
15 reviews

Friendly service.

“Staff were amazing” “Caring reception staff” “Perfect room service”

Food

71/100
5 reviews

Delicious food.

“Excellent dinner in 13th floor” “Food was superb” “Excellent bar and dining room”

Cleanliness

53/100
7 reviews

Moderately clean hotel facilities.

“Bed linen clean” “Hallway carpeting was also not very clean” “THE SMELL OF SMOKE”

Value

44/100
6 reviews

Poor value for money.

“No free WI-FI” “Paying for internet usage” “Parking charges are high”

Room

43/100
27 reviews

Poorly-maintained rooms. Great view.

“Chipped tiles etc” “First room was horrible” “Bath tub was stained”

Amenities

41/100
7 reviews

Poor hotel buildings.

“Elevators are a bit dated” “Downstairs was so loud” “Hallway carpeting was also not very clean”

Comfort

36/100
13 reviews

Noisy room lacking in comfort.

“Air conditioner was a nightmare” “Sheet cover stained” “Blankets were permanently stained”

Vibe

22/100
4 reviews

Poor vibe.

“Elevators are a bit dated” “Hallway carpeting was also not very clean” “Carpet is pretty old”

Review Semantics by TrustYou

Customer Reviews of Mercure Hotel Auckland

3.0 out of 5. Based on 2040 guest reviews , Average

Property Description

Located in the heart of the Auckland waterfront district, Mercure Auckland overlooks the spectacular harbour and bustling city. Situated within walking distance of Auckland shopping, restaurants, the Viaduct Harbour, ferry terminals and Vector Arena, Mercure Hotel Auckland offers 189 rooms and suites, a gym, undercover valet parking, and a dedicated conference floor catering for up to 200 delegates. Vue Restaurant and Attica Bar is located on the top floor of the hotel and offers great panoramic views of the harbour and city skyline.

Details / Other Expenses

Check In: 14:00
Check Out: 11:00
Year of Last Renovation: 2000
Floors: 13
Rooms: 189
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 189
Handicap Rooms: 0
Suites: 12
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 9
Meeting Space: 6000 sq. feet
Banquet Space: Holds 300 people
Dist. to Food/Bars: On-site
Dist. to 24hr Restaurant: 0.3 Mi
Dist. to Nearest Gym: On-site
Lounge/Bar Hours: 0600 - late
Policies / Expenses
Cancellation:
Group Cancellation Policy 1) Until 60 days before arrival - All or part of the rooms/suites may be cancelled with the initial Non-Refundable Deposit of 10% withheld. 2) Until 30 days before arrival – 25% of the remaining rooms/suites may be cancelled wi
Nightly Parking: $40
Typical Group Deposit: 10.00
Total Taxes: 0.00%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)
GST: Goods and Services Tax: 15.00 GST %
Parking Fee: 40.00 Per Night
Rooms Wireless Internet Fee: 15.95 Per Day
Rooms Wired Internet Fee: 15.95 Per Day
Avg. Continental Breakfast Cost: 29.00 Per Person
Avg. Plated Lunch Cost: 35.00 Per Person
Avg. Plated Dinner Cost: 65.00 Per Person

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Alarm clock
  • Baggage storage facilities
  • Central location
  • Complimentary newspaper
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Currency exchange
  • Dinner available
  • Electronic key card
  • Elevator
  • Fax available
  • Hairdryer available
  • Central heating
  • Internet - wireless
  • Internet - ethernet
  • Ironing facilities
  • Laundry facilities
  • Licensed bar
  • Mini bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Private car parking
  • Radio in room
  • Refrigerator
  • Restaurant
  • 24 hours room service
  • Self controlled heating/cooling system
  • Shower
  • Tea and coffee making facilities
  • Telephone in all rooms
  • Television
  • Travellers cheques accepted
  • Valet Parking

Airport & Shuttle Information

Auckland International Airport, 20km from CBD. Airport Express bus runs 24 hours with a 15-30 minute frequency. Taxis and Shuttle options are available from airport.

Airport Shuttle? Sorry, no airport shuttle available.

Breakfast Information

Breakfast is $32 per person for a full cooked buffet breakfast served in our top-floor restaurant.

About Mercure

  • Midscale hotel with warm, contemporary rooms
  • The Park Sleep & Fly offer includes 1 night acoomodations, airport transfer by shuttle service and up to 15 days of free parking
  • Coffee and tea tasting
  • Buffet breakfast with both local and international food items or the Express & Co. breakfast formula is served at the bar until noon. Enjoy a hot drink, a glass of orange juice, and some bread with jam, or other delicious pastries
  • Ready to Spa packages includes accommodation, breakfast, and one spa treatment
  • Great meeting space for any special occasion

The Mercure highlights above are subject to change without notice.

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