"Will Probably Never Stay Here Again"
Overall Score2.0/ 5
The address given to me was not good. My itinerary said 10961 W Broad St, it more like off of Cox St. I had to call to find out how to get there. The check-out person informed me that I had a non smoking room and that if I smoked I would be charged $250.00 on my credit card. I told her I did not smoke and she told me two more times that I would be charged $250.00 if I smoked in the room. She said that my room was in the building on the other side. This was fine but, it was the 200 block section on I was in the 300 block section which was on the other side of the 200 block section. The rooms were being remodeled which was nice, but I had no waste basket in the room and the telephone in the room was a standard phone. I needed to get ask the front desk a question about my Wi-Fi password since there was no information on how to get to the front desk. I assumed 0 for operator, once again no directory in the room how to get a hold of the front desk. No one answered. I called the telephone number I called on my cell for directions to the hotel and no one answered. I made an attempt to select another of the selections on the phone to see if I could find out how to get a hold of the front desk. Keep in mind at this time drove for 12 hours had something to eat, showered and in my PJ's, the recommendation was for me to walk to the front desk, which was two buildings over. In the morning the lady asked me about my stay so I told her about not getting a hold of the front desk. Her comment was she was here all night and did not get a phone call, which indicates to me she is saying I'm a fibber. If just one of these things occurred not so bad but the collection of them all was not very nice. I could not get good directions to the hotel, no directions for the phone directory, no waste can, could not get on Wi-Fi, called a fibber, but was told three times I would be charge $250.00 if I smoked in the room. How would you rate this stay?