MANDARIN ORIENTAL

Avenida Dr. Sun Yat Sen Nape, Macau Macau (MAC)
5.0 Star Lake Hotel
22.19288113.55327
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Very Good
4.5/ 5

Based on 412 guest reviews

Show Guest Reviews
  • Includes an outdoor pool
  • The Avg. Group Saves 8.9%!
  • Fitness + Health Center
  • 213 rooms in property
  • 23 floors in property
  • Check-out: 12:00pm
  • Group friendly rating of 9.3/10
  • 8 conference rooms in property

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Include Discounts:

Room Types

Check RatesDeluxe Corner View Room
Non-Smoking
Check RatesDeluxe Lake View Room
Non-Smoking
Check RatesDeluxe Room
Non-Smoking
Check RatesWaterfront Suite
Non-Smoking

Local Attractions

•One Central Shopping Mall•Macau Science Center•Macau Tower•Fisherman’s Wharf •Senado Square•Ruins of St. Paul’s•Macau Cultural Center•Grand Prix Museum•Wine Museum

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Summary of Verified Reviews

Summary of 1,975 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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94
Excellent

Excellent romantic hotel. Easily accessible by car and close to shopping areas. Large rooms and friendly service. Clean hotel facilities. Popular among business travelers.

“5 star qualities, it was still a treat” “Nice harbour view”

Excellent Overall Ranking Top 7% in city
Excellent Romantic Hotel Top 1% in city
Excellent Luxury Hotel Top 1% in city
Best Views In City
Friendliest Service In City

Good to know

  • Internet is expensive

    “Had to pay for wifi”

  • Unfriendly atmosphere

  • Professional service

    “Well trained staff” “24-hour room service”

  • Great view

    “Deluxe lake view” “Nice harbour view”

Review highlights

Cleanliness

97/100
80 reviews

Clean hotel facilities. Clean rooms.

“Clean hotel” “Room very clean”

Bar

92/100
18 reviews

Bar is awesome.

“Great bar”

Amenities

89/100
362 reviews

Nice building. Old facilities and unpleasant entrance area.

“Nice hotel environment” “Sophisticated design”

Room

83/100
513 reviews

Large clean rooms with big bathrooms. Excellent beds and great views. Bad TV's and old rooms.

“Design of the room is both comfortable and stylish” “Gorgeous rooms” “Stunning view over the ocean”

Service

83/100
580 reviews

Well managed hotel with professional, cheery service and thorough housekeeping. Reception is all right.

“Staff is very accommodating” “Excellent service from the managers” “Service was excellent”

Breakfast

80/100
46 reviews

Tasty breakfast.

“Remarkable buffet breakfast” “Good breakfast” “Breakfast included”

Location

80/100
422 reviews

Great location somewhat accessible by car. Near to the city centre with good shopping options nearby.

“Easy accessibility to city centre” “Close to the center of the downtown action” “Amazing view and restaurants”

Vibe

61/100
274 reviews

Decent vibe. Luxurious Hotel. Unfriendly atmosphere. Hotel is outdated. Unpleasant entrance area. Stylish Hotel. Nice for romantic trips. Luxury hotel. Good for business people.

“Excellent atmosphere” “Luxurious Accommodation” “Deluxe lake view”

Value

54/100
214 reviews

Fairly good value for money. Internet is expensive.

“Hotel has value for the price” “Breakfast included” “Free wifi”

Pool

46/100
26 reviews

Bad pool.

WiFi

23/100
96 reviews

Poor, over-priced WiFi.

“No complimentary wifi” “Had to pay for wifi”

Ranked top 16% by couples, with a score of 91

Good to know

  • Tasty breakfast

    “Remarkable buffet breakfast” “Good breakfast”

  • Friendly service

    “Thanks to all the local personnel” “Staff is very accommodating”

  • Professional service

    “Well trained staff” “24-hour room service”

  • Luxurious Hotel

    “Luxurious Accommodation” “Deluxe lake view”

Review highlights

Service

87/100
56 reviews

Reception is decent, with overall friendly and professional service.

“Staff is very accommodating” “Excellent service from the managers” “Service was excellent”

Room

81/100
48 reviews

Large rooms, nice bathrooms, and good views.

“Design of the room is both comfortable and stylish” “Gorgeous rooms” “Stunning view over the ocean”

Location

80/100
24 reviews

Great location somewhat accessible by car.

“Easy accessibility to city centre” “Close to the center of the downtown action” “Amazing view and restaurants”

Breakfast

79/100
6 reviews

Tasty breakfast.

“Remarkable buffet breakfast” “Good breakfast” “Breakfast included”

Vibe

62/100
23 reviews

Decent vibe. Luxurious Hotel. Unfriendly atmosphere.

“Excellent atmosphere” “Luxurious Accommodation” “Deluxe lake view”

Value

49/100
22 reviews

Poor value for money. Internet is expensive.

“Had to pay for wifi”

WiFi

26/100
16 reviews

Poor, over-priced WiFi.

“No complimentary wifi” “Had to pay for wifi”

Ranked top 21% by families, with a score of 93

Good to know

  • Great shopping

  • Very quiet

  • Great view

    “Deluxe lake view” “Nice harbour view”

  • Luxurious Hotel

    “Luxurious Accommodation” “Deluxe lake view”

Review highlights

Cleanliness

97/100
8 reviews

Clean rooms.

“Clean hotel” “Room very clean”

Room

86/100
35 reviews

The rooms are average sized, but are clean and have excellent views.

“Design of the room is both comfortable and stylish” “Gorgeous rooms” “Stunning view over the ocean”

Service

80/100
37 reviews

Reception is decent, with overall friendly and professional service.

“Staff is very accommodating” “Excellent service from the managers” “Service was excellent”

Location

80/100
23 reviews

Great location near lots of shopping. Reasonably accessible by car.

“Easy accessibility to city centre” “Close to the center of the downtown action” “Amazing view and restaurants”

Value

55/100
8 reviews

Fairly good value for money.

“Hotel has value for the price” “Breakfast included” “Had to pay for wifi”

Vibe

55/100
18 reviews

Decent vibe. Unfriendly atmosphere. Luxurious Hotel.

“Excellent atmosphere” “Luxurious Accommodation” “Deluxe lake view”

WiFi

28/100
5 reviews

Bad internet service.

“No complimentary wifi” “Had to pay for wifi”

Ranked top 4% by business travelers, with a score of 96

Good to know

  • Clean rooms

    “Room very clean”

  • Clean

    “Clean hotel” “Room very clean”

  • Great amenities

    “Nice hotel environment” “Sophisticated design”

  • Nice building

    “Sophisticated design”

Review highlights

Cleanliness

97/100
8 reviews

Clean rooms.

“Clean hotel” “Room very clean”

Amenities

91/100
23 reviews

Nice building.

“Nice hotel environment” “Sophisticated design”

Service

85/100
39 reviews

Professional service.

“Staff is very accommodating” “Excellent service from the managers” “Service was excellent”

Room

84/100
23 reviews

Large, clean rooms with wonderful views.

“Design of the room is both comfortable and stylish” “Gorgeous rooms” “Stunning view over the ocean”

Location

79/100
23 reviews

Great location somewhat accessible by car.

“Easy accessibility to city centre” “Close to the center of the downtown action” “Amazing view and restaurants”

Value

54/100
9 reviews

Fairly good value for money.

“Hotel has value for the price” “Breakfast included” “Free wifi”

Ranked top 11% by solo travelers, with a score of 93

Good to know

  • Internet is expensive

    “Had to pay for wifi”

  • Bad internet service

    “No complimentary wifi” “Had to pay for wifi”

  • Great location

    “Easy accessibility to city centre” “Close to the center of the downtown action”

  • Nice building

    “Sophisticated design”

Review highlights

Amenities

91/100
8 reviews

Nice building.

“Nice hotel environment” “Sophisticated design”

Room

84/100
16 reviews

Great room.

“Design of the room is both comfortable and stylish” “Gorgeous rooms” “Stunning view over the ocean”

Service

83/100
9 reviews

Fantastic service.

“Staff is very accommodating” “Excellent service from the managers” “Service was excellent”

Location

75/100
16 reviews

Great location.

“Easy accessibility to city centre” “Close to the center of the downtown action” “Amazing view and restaurants”

Vibe

62/100
8 reviews

Decent vibe.

“Excellent atmosphere” “Luxurious Accommodation” “Deluxe lake view”

Value

48/100
8 reviews

Poor value for money. Internet is expensive.

“Had to pay for wifi”

WiFi

22/100
7 reviews

Poor, over-priced WiFi.

“No complimentary wifi” “Had to pay for wifi”

Good to know

  • Professional service

    “Well trained staff” “24-hour room service”

  • Great view

    “Deluxe lake view” “Nice harbour view”

  • Friendly service

    “Thanks to all the local personnel” “Staff is very accommodating”

  • Stylish Hotel

    “Design of the room is both comfortable and stylish” “Sophisticated design”

Review highlights

Service

85/100
62 reviews

Reception is decent, with overall friendly and professional service.

“Staff is very accommodating” “Excellent service from the managers” “Service was excellent”

Room

84/100
46 reviews

Lovely rooms with pleasant views. Impressive bathroom.

“Design of the room is both comfortable and stylish” “Gorgeous rooms” “Stunning view over the ocean”

Breakfast

80/100
5 reviews

Tasty breakfast.

“Remarkable buffet breakfast” “Good breakfast” “Breakfast included”

Location

76/100
17 reviews

Near city centre in a great location.

“Easy accessibility to city centre” “Close to the center of the downtown action” “Amazing view and restaurants”

Value

53/100
8 reviews

Fairly good value for money.

“Hotel has value for the price” “Breakfast included” “Had to pay for wifi”

Pool

50/100
5 reviews

Bad pool.

WiFi

28/100
6 reviews

Bad internet service.

“No complimentary wifi” “Had to pay for wifi”

Ranked top 8% by couples, with a score of 90

Good to know

  • Great view

    “Deluxe lake view” “Nice harbour view”

  • Great location

    “Easy accessibility to city centre” “Close to the center of the downtown action”

  • Friendly service

    “Thanks to all the local personnel” “Staff is very accommodating”

  • Professional service

    “Well trained staff” “24-hour room service”

Review highlights

Service

86/100
20 reviews

Service is professional and friendly.

“Staff is very accommodating” “Excellent service from the managers” “Service was excellent”

Room

84/100
16 reviews

Lovely rooms with pleasant views. Impressive bathroom.

“Design of the room is both comfortable and stylish” “Gorgeous rooms” “Stunning view over the ocean”

Location

72/100
5 reviews

Great location.

“Easy accessibility to city centre” “Close to the center of the downtown action” “Amazing view and restaurants”

Value

51/100
4 reviews

Fairly good value for money.

“Hotel has value for the price” “Breakfast included” “Had to pay for wifi”

Ranked top 49% by families, with a score of 89

Good to know

  • Great room

    “Design of the room is both comfortable and stylish” “Gorgeous rooms”

  • Fantastic service

    “Staff is very accommodating” “Excellent service from the managers”

Review highlights

Room

85/100
5 reviews

Great room.

“Design of the room is both comfortable and stylish” “Gorgeous rooms” “Stunning view over the ocean”

Service

83/100
4 reviews

Fantastic service.

“Staff is very accommodating” “Excellent service from the managers” “Service was excellent”

Ranked top 10% by business travelers, with a score of 92

Good to know

  • Fantastic service

    “Staff is very accommodating” “Excellent service from the managers”

Review highlights

Service

83/100
6 reviews

Fantastic service.

“Staff is very accommodating” “Excellent service from the managers” “Service was excellent”

Good to know

  • Unfriendly atmosphere

  • Internet is expensive

    “Had to pay for wifi”

  • Pleasant hotel grounds

    “Nice hotel environment”

  • Great shopping

Review highlights

Cleanliness

99/100
73 reviews

Clean hotel facilities. Clean rooms.

“Clean hotel” “Room very clean”

Bar

97/100
14 reviews

Bar is awesome.

“Great bar”

Amenities

90/100
350 reviews

Nice building. Old facilities and unpleasant entrance area.

“Nice hotel environment” “Sophisticated design”

Service

83/100
500 reviews

Well managed hotel with professional, cheery service and thorough housekeeping. Reception is all right.

“Staff is very accommodating” “Excellent service from the managers” “Service was excellent”

Room

82/100
451 reviews

Tidy, adequately-sized rooms but outdated. Large bathrooms, great views and comfortable beds. Bad TV's and kitchenettes.

“Design of the room is both comfortable and stylish” “Gorgeous rooms” “Stunning view over the ocean”

Breakfast

80/100
36 reviews

Tasty breakfast.

“Remarkable buffet breakfast” “Good breakfast” “Breakfast included”

Location

80/100
397 reviews

Great location near lots of shopping. Reasonably accessible by car.

“Easy accessibility to city centre” “Close to the center of the downtown action” “Amazing view and restaurants”

Vibe

60/100
255 reviews

Decent vibe. Luxurious Hotel. Unfriendly atmosphere. Hotel is outdated. Unpleasant entrance area.

“Excellent atmosphere” “Luxurious Accommodation” “Deluxe lake view”

Value

52/100
202 reviews

Fairly good value for money. Internet is expensive.

“Hotel has value for the price” “Breakfast included” “Had to pay for wifi”

Pool

41/100
20 reviews

Bad pool.

WiFi

16/100
85 reviews

Poor, over-priced WiFi.

“No complimentary wifi” “Had to pay for wifi”

Ranked top 19% by couples, with a score of 93

Good to know

  • Internet is expensive

    “Had to pay for wifi”

  • Professional service

    “Well trained staff” “24-hour room service”

  • Luxurious Hotel

    “Luxurious Accommodation” “Deluxe lake view”

  • Bad internet service

    “No complimentary wifi” “Had to pay for wifi”

Review highlights

Amenities

86/100
18 reviews

Nice building.

“Nice hotel environment” “Sophisticated design”

Service

84/100
29 reviews

Professional service.

“Staff is very accommodating” “Excellent service from the managers” “Service was excellent”

Location

83/100
15 reviews

Great location somewhat accessible by car.

“Easy accessibility to city centre” “Close to the center of the downtown action” “Amazing view and restaurants”

Room

81/100
27 reviews

Lovely rooms with pleasant views.

“Design of the room is both comfortable and stylish” “Gorgeous rooms” “Stunning view over the ocean”

Vibe

61/100
16 reviews

Decent vibe. Luxurious Hotel. Unfriendly atmosphere.

“Excellent atmosphere” “Luxurious Accommodation” “Deluxe lake view”

Value

48/100
17 reviews

Poor value for money. Internet is expensive.

“Had to pay for wifi”

WiFi

22/100
11 reviews

Poor, over-priced WiFi.

“No complimentary wifi” “Had to pay for wifi”

Ranked top 24% by families, with a score of 94

Good to know

  • Great shopping

  • Great view

    “Deluxe lake view” “Nice harbour view”

  • Luxurious Hotel

    “Luxurious Accommodation” “Deluxe lake view”

  • Clean

    “Clean hotel” “Room very clean”

Review highlights

Cleanliness

97/100
7 reviews

Clean rooms.

“Clean hotel” “Room very clean”

Room

82/100
26 reviews

The rooms are average sized, but are clean and have excellent views.

“Design of the room is both comfortable and stylish” “Gorgeous rooms” “Stunning view over the ocean”

Service

81/100
29 reviews

Average reception, but good overall service.

“Staff is very accommodating” “Excellent service from the managers” “Service was excellent”

Location

80/100
23 reviews

Great location near lots of shopping. Reasonably accessible by car.

“Easy accessibility to city centre” “Close to the center of the downtown action” “Amazing view and restaurants”

Vibe

57/100
16 reviews

Decent vibe. Unfriendly atmosphere. Luxurious Hotel.

“Excellent atmosphere” “Luxurious Accommodation” “Deluxe lake view”

Value

53/100
6 reviews

Fairly good value for money.

“Hotel has value for the price” “Breakfast included” “Free wifi”

Ranked top 4% by business travelers, with a score of 96

Good to know

  • Clean rooms

    “Room very clean”

  • Clean

    “Clean hotel” “Room very clean”

  • Nice building

    “Sophisticated design”

  • Professional service

    “Well trained staff” “24-hour room service”

Review highlights

Cleanliness

97/100
8 reviews

Clean rooms.

“Clean hotel” “Room very clean”

Amenities

91/100
23 reviews

Nice building.

“Nice hotel environment” “Sophisticated design”

Service

85/100
33 reviews

Professional service.

“Staff is very accommodating” “Excellent service from the managers” “Service was excellent”

Room

83/100
21 reviews

Spacious and tidy rooms.

“Design of the room is both comfortable and stylish” “Gorgeous rooms” “Stunning view over the ocean”

Location

79/100
21 reviews

Great location somewhat accessible by car.

“Easy accessibility to city centre” “Close to the center of the downtown action” “Amazing view and restaurants”

Value

54/100
9 reviews

Fairly good value for money.

“Hotel has value for the price” “Breakfast included” “Had to pay for wifi”

Ranked top 25% by solo travelers, with a score of 93

Good to know

  • Bad internet service

    “No complimentary wifi” “Had to pay for wifi”

  • Great location

    “Easy accessibility to city centre” “Close to the center of the downtown action”

  • Great room

    “Design of the room is both comfortable and stylish” “Gorgeous rooms”

  • Great amenities

    “Nice hotel environment” “Sophisticated design”

Review highlights

Amenities

91/100
7 reviews

Great amenities.

“Nice hotel environment” “Sophisticated design”

Service

83/100
7 reviews

Fantastic service.

“Staff is very accommodating” “Excellent service from the managers” “Service was excellent”

Room

82/100
13 reviews

Great room.

“Design of the room is both comfortable and stylish” “Gorgeous rooms” “Stunning view over the ocean”

Location

75/100
14 reviews

Great location.

“Easy accessibility to city centre” “Close to the center of the downtown action” “Amazing view and restaurants”

Vibe

61/100
7 reviews

Decent vibe.

“Excellent atmosphere” “Luxurious Accommodation” “Deluxe lake view”

Value

48/100
7 reviews

Poor value for money.

“Had to pay for wifi”

WiFi

22/100
6 reviews

Bad internet service.

“No complimentary wifi” “Had to pay for wifi”

Good to know

  • Great view

    “Deluxe lake view” “Nice harbour view”

Review highlights

Room

84/100
9 reviews

Lovely rooms with pleasant views.

“Design of the room is both comfortable and stylish” “Gorgeous rooms” “Stunning view over the ocean”

Location

82/100
4 reviews

Great location.

“Easy accessibility to city centre” “Close to the center of the downtown action” “Amazing view and restaurants”

Comfort

82/100
6 reviews

Rather comfortable.

“Comfortable bed and linens”

Service

81/100
10 reviews

Fantastic service.

“Staff is very accommodating” “Excellent service from the managers” “Service was excellent”

Review Semantics by TrustYou

Customer Reviews of Mandarin Oriental

4.5 out of 5.Based on 412 guest reviews, Very Good

Property Description

Mandarin Oriental, Macau is ideally situated in the heart of Macau's business, entertainment and high-end retail districts, offering easy access to all major tourist sites and transport hubs.Both Macau International Airport and the Macau-China boarder are 10 minutes by car, while the Hong Kong-Macau ferry tereminal is just a short five-minute drive away. From here, Hong Kong's airport can be directly accessed by ferry in 45 minutes and Central Hong Kong in just one hour. 213 rooms including 26 suites and 1 presidential suite all overlooking panoramic views of Taipa Island, Nam Van Lake, Macau Tower and the hills of the South China coastline.

Details / Other Expenses

Check In:02:00pm
Check Out:12:00pm
Year of Last Renovation:2010
Floors:23
Rooms:213
Corridors:All Rooms Have Interior Hallways
Non Smoking Rooms:165
Handicap Rooms:3
Suites:29
Room Windows:Windows Don't Open
Cleaning Frequency:Daily
Meeting Rooms:8
Meeting Space:13620 sq. feet
Banquet Space:Holds 552 people
Dist. to Food/Bars:On-site
Dist. to 24hr Restaurant:On-site
Dist. to Nearest Gym:On-site
Lounge/Bar Hours:5PM-12Am
Policies / Expenses
Cancellation:
The Hotel will hold the guest rooms listed in the Confirmation for the Organisation once the group is confirmed. Should the group on any listed dates be cancelled, the following cancellation charges will be imposed:Upon receipt of Confirmation:50%
Total Taxes:15.00%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)
GST: Goods and Services Tax:15.00 GST %
Food and Beverage Tax:10.00%
Rooms Wireless Internet Fee:185.00 Per Day
Rooms Wired Internet Fee:185.00 Per Day
Meeting Wireless Internet Fee:185.00 Per Day
Meeting Wired Internet Fee:185.00 Per Day

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Alarm clock
  • Baby facilities in room
  • Breakfast in room
  • Central location
  • Clothes drying
  • Complimentary newspaper
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Currency exchange
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Garage
  • Hairdryer available
  • Handicap accessible
  • Internet - wireless
  • Ironing facilities
  • Jacuzzi
  • Laundry facilities
  • Mini bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Private car parking
  • Quiet location
  • Radio in room
  • Refrigerator
  • Restaurant
  • 24 hours room service
  • Sauna
  • Shower
  • Solarium
  • Spa
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • TV - Free Cable
  • TV - Free HBO
  • TV - Free Showtime
  • Travellers cheques accepted
  • Valet Parking
  • Video Games in Room
  • Voicemail

Airport & Shuttle Information

Macau International Airport Taxi within HKD100

Local Shuttle Info: •Complimentary scheduled transfer between Hotel and Macau Maritime Terminal for hotel guests (subject to availability)

Airport Shuttle? Sorry, no airport shuttle available.

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