CARIBE HILTON SAN JUAN

1 San Geronimo St., San Juan 00901 Puerto Rico (PRI)
4.0 Star Beach Hotel
18.46358-66.08602
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Very Good
4.0/ 5

Based on 4887 guest reviews

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  • With an outdoor pool!
  • Avg. Group Discount of 23.4%!
  • Fitness center on property
  • 910 sleeping rooms in hotel
  • Hotel has 20 floors
  • Check out: 12:00PM
  • Group booking rating of 10.0/10
  • 16 meeting rooms in property

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Room Types

Check Rates 1 King 2 Double 2 Bedroom Suite Lagoon View
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Check Rates 1 King 2 Double Beds Bilevel 2 Bedroom Presidential Suite
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Check Rates 1 King 2 Double Beds Bilevel 2 Bedroom Presidential Suite 18pct USD Resort Chg Balcony Whirlpool Ref
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Check Rates 1 King 2 Double Bilevel 2 Bedroom Suite Ocean View
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Check Rates 1 King 2 Double Bilevel 2 Bedroom Suite Ocean View 18pct USD Resort Chg 2balcony Whirlpool in Room S
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Check Rates 1 King 2double 2 Bedroom Suite Lagoon View 18pct USD Resort Chg Plasmatv Balcony Whrlpl Minifridge i
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Check Rates 1 King Accessible with Roll in Shower
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Check Rates 1 King Accessible with Roll in Shower 18pct USD Resort Charge Mini Refrigerator in Room Safe Flat Sc
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Check Rates 1 King Bed Corner Suite with Ocean View
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Check Rates 1 King Bed Corner Suite with Ocean View 18pct USD Resort Chg 2 Balconies Mp3clock Minifridge Seating
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Check Rates 1 King Bed Ocean View Room
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Check Rates 1 King Bed Ocean View Room 18pct USD Resort Chg Balcony Mp3clock Desk Minifridge in Room Safe
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Check Rates 1 King Bed San Geronimo Suite
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Check Rates 1 King Bed San Geronimo Suite 18pct USD Resort Chg Balcony Fridge Mp3clock in Room Safe Dining Table
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Check Rates 1 King Bed Villa Junior Suite 18pct USD Resort Chg Balcony Walk in Closet in Room Safe 2 Ln Phone Mp
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Check Rates 1 King Bed Villa Junior Suite with Ocean View 18pct USD Resort Chg Balcony Kitchenette in Room Safe
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Check Rates 1 King Bed Villa Studio with City View 18pct USD Resort Chg Balcony Kitchenette in Room Safe 2 Ln Ph
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Check Rates 1 King Bed Villa with City View 18pct USD Resort Chg Fridge Balcony in Room Safe Mp3clockradio
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Check Rates 1 King Bed Villa with Ocean View 18pct USD Resort Chg Balcony Fridge in Room Safe Marble Bath
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Check Rates 1 King Bed with Balcony
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Check Rates 1 King Bed with Balcony 18pct USD Resort Chg Balcony Desk Mp3clock Minifridge in Room Safe
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Check Rates 1 King Bedroom 2 Bath Suite with Gardenview
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Check Rates 1 King Bedroom 2bath Suite with Gardenview 18pct USD Resort Chg Balcony Sofa Bed Dining Refrigerator
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Check Rates 1 King Bedroom Suite with Ocean View 18pct USD Resort Chg Balcony Kitchen Sofa Bed in Room Safe Mp3
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Check Rates 1 King Bedroom Villa with Wallbed 18pct USD Resort Chg Ocean View Balc Kitchen Marble Bath 42in LCD
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Check Rates 1 King Bilevel Honeymoon Suite Ocean View
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Check Rates 1 King Bilevel Honeymoon Suite Ocean View 18pct USD Resort Chg Plasmatv Balcony Whrlpl Minifridge in
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Check Rates 1 King City View Villa Mobility Accessible Bathtub 18% USD Resort Charge Private Balcony Spacious Ro
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Check Rates 1 King City View Villa Mobility Accessible Roll In Shower 18% USD Resort Charge Private Balcony Spac
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Check Rates 1 King Junior Suite Mobility Accessible Roll In Shower
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Check Rates 1 King Junior Suite Mobility Accessible Roll In Shower 18pct USD Resort Chg Balcony Fridge Sofa Bed
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Check Rates 1 King Junior Suite with Garden City View
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Check Rates 1 King Junior Suite with Garden City View 18pct USD Resort Chg Balcony Fridge Sofa Bed Seating Area
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Check Rates 1 King Ocean View Mobility Accessible Roll In Shower 18pct USD Resort Chg Ocean View Balcony Minifri
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Check Rates 1 King Ocean Vw Mobility Accessible Roll In Shower
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Check Rates 2 Bedroom Ocean View Villa with 1kg 2doubles 18pct USD Resort Chg Balcony Kitchen 2bath Sofa Bed Mp3
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Check Rates 2 Double Beds Garden View Accessible
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Check Rates 2 Double Beds Ocean View
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Check Rates 2 Double Beds Ocean View Bed and Breakfast!
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Check Rates 2 Double Beds with Balcony
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Check Rates 2 Double Beds with Balcony 18pct USD Resort Chg Balcony Mp3clock Desk Minifridge in Room Safe
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Check Rates 2 Double Beds with Balcony Bed and Breakfast!
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Check Rates 2 Double Beds with Ocean View
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Check Rates 2 Double Beds with Ocean View 18pct USD Resort Chg Balcony Mini Fridge Minifridge in Room Safe
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Check Rates 2 Double Garden Vw Mobility Accessible with Roll In Shower
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Check Rates 2 Double Ocean View Mobility Accessible Roll In Shower 18pct USD Resort Chg Balcony Mp3 Clock De in
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Check Rates 2 Double Ocean Vw Mobility Accessible Roll In Shower
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Check Rates 2 Queen Beds Villa 1 Bedroom Suite with Ocean View 18pct USD Resort Chg Balcony Kitchen Sofa Bed Max
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Check Rates 2 Queen Beds Villa Studio with City View 18pct USD Resort Chg Balcony Kitchenette Desk in Room Safe
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Check Rates 2 Queen Beds Villa Studio with Ocean View 18pct USD Resort Chg Balcony Kitchenette in Room Safe Mp3
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Check Rates 2 Queen City View Villa Mobility Accessible Bathtub 18% USD Resort Charge Kitchenette Private Balcon
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Check Rates 2double Garden View Mobility Accessible with Roll In Shower 18% USD Rsrt Chg Ground Floor in Room Sa
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Check Rates Junior Suite 1 King Bed Garden View
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Check Rates Junior Suite 1 King Bed Garden View Bed and Breakfast!
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Check Rates King Bed Ocean View
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Check Rates King Bed Ocean View Breakfast For 2
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Check Rates King Bed with Balcony
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Check Rates King Bed with Balcony Bed and Breakfast!
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Check Rates King Bedroom Suite Garden
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Check Rates King Bedroom Suite Garden Bed and Breakfast!
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Check Rates King Corner Suite
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Check Rates King Corner Suite Bed and Breakfast!
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Local Attractions

Old San Juan, PR Museum of Art, Other Beaches, Bacardi Distillery, Plaza las Americas Mall, PR Coliseum, Fine Arts Center of Santurce, Rainforest, Biolumincent Bay tours, Zip Line Tours, etc....

Verified Reviews of Caribe Hilton San Juan

Below are the verified reviews from guests that we have booked recently:
"Babson College Swimming and Diving Team"
Overall Score4.0/ 5
I had brought our team down a number of years ago and thought it was a very good property then, but it is even better now. It has become a small city yet you have staff that make everyone feel like they are being well taken care of personally. All of my swimmers and divers thought the service was great. Thanks to you and all of your staff!
(Group coordinator, booked 10 rooms), from US flag
06-Jan-2015 Verified Review, stayed from Sat Dec 27 to Mon Jan 05 2015 at a $267.00 group rate.

Summary of Verified Reviews

Good to know

  • Poorly-maintained rooms

    “AC was leaking” “Broken toilet paper”

  • Hotel is outdated

    “The hotel itself is dated” “Carpeting old”

  • Dirty room

    “Carpet in the room was stained” “Linens were stained”

  • Great view

    “Views were breathtaking” “View was amazing”

Review highlights

Beach

91/100
515 reviews

Clean beach.

“Private beach is perfect for families” “Beach is amazing” “Relaxing hotel with a private beach”

Pool

87/100
455 reviews

Good pool, acceptably clean.

“Pools were awesome and amazing” “Beautiful pool and facilities” “Pool and beach were amazing”

Location

82/100
648 reviews

Great location. Great shopping at the nearby city centre, and close to the beach. Expensive, terrible parking. Reasonably accessible by car. Great nearby restaurants and bars with excellent excursions. Near to public transport and the airport.

“Excellent valet parking” “Fabulous location” “Huge amazing shopping plaza”

Amenities

77/100
402 reviews

Good amenities and entrance area and hotel buildings are alright. Outdated facilities, not accessible for those with handicaps. Unattractive terrace. Bad architecture. Conventional kids facilities.

“Hotel grounds are superb” “Property is amazing” “Staff and facilities were awesome”

Service

74/100
844 reviews

Management and bar service are friendly. Staff is professional enough, with okay reception, housekeeping, and waitstaff. Bad pool/beach service. Room service is poor. Average tour guide.

“Staff and hotel were wonderful” “Housekeeping staff were wonderful” “Food and service were outstanding”

WiFi

68/100
16 reviews

WiFi is good value.

“Fast wifi” “WiFi didn't work” “Decent wifi”

Breakfast

67/100
119 reviews

Decent and moderately priced breakfast.

“Hotel breakfast is very expensive” “Good breakfast” “Free breakfast at the Holiday Inn”

Wellness

63/100
45 reviews

Sufficient wellness & sports facilities. Good fitness area.

“Yoga instructor was fantastic” “Excellent fitness center” “Spa was dirty”

Food

60/100
342 reviews

Substandard dining experience and tasteless side dishes. Okay but overpriced menu. Delicious beef dishes & steak. Great seafood and snacks.

“Steakhouse was EXCEPTIONAL” “Absolutely fantastic dining experiences” “Restaurant was excellent”

Room

55/100
907 reviews

Average but big rooms with wonderful views, and okay beds. Bad TV's and furniture, and dirty rooms. Old, decrepit rooms with bad minibars and A/C. Bathrooms are large but dirty. Bad kitchenettes and balconies.

“Water pressure was terrible” “Carpet in the room was stained” “Carpet old and dirty”

Bar

52/100
129 reviews

So-so bar with mediocre drinks. Expensive beverages. Good bar service.

“Cheap liquor” “The best pina colada” “No hotel bar”

Cleanliness

50/100
350 reviews

Rooms, particularly bathrooms are dirty, although pools are fairly clean.

“Carpet in the room was stained” “Spa was dirty” “Carpet was dirty”

Value

32/100
427 reviews

Poor value for money. Bar and restaurant are expensive. Acceptable breakfast prices. Free internet.

“The breakfast buffet was definitely not worth” “Restaurants on site are okay but pricey” “Everything was overpriced”

Ranked top 41% by couples, with a score of 81

Good to know

  • Expensive parking

    “Expensive parking” “Parking expensive”

  • Expensive restaurant

    “Expensive lunch at the poolside restaurant” “Hotel dining was expensive”

  • Bad air conditioning

    “A/c is a little noisy” “No ventilation”

  • Expensive beverages

    “Drinks were expensive” “Liquor is pricy also”

Review highlights

Beach

92/100
80 reviews

Clean beach.

“Private beach is perfect for families” “Beach is amazing” “Relaxing hotel with a private beach”

Location

75/100
102 reviews

Great location. Expensive, terrible parking. Reasonably accessible by car.

“Excellent valet parking” “Fabulous location” “Huge amazing shopping plaza”

Breakfast

70/100
18 reviews

Decent and moderately priced breakfast.

“Breakfast was totally unacceptable” “Free breakfast at the Holiday Inn” “Breakfast its good but expensive”

WiFi

67/100
5 reviews

Regular internet service.

“Fast wifi” “WiFi didn't work” “Decent wifi”

Service

66/100
116 reviews

Service is acceptably professional but very friendly, with decent reception and housekeeping.

“Front desk attendant was Extremely rude” “Chair at the desk was torn” “Staff and facilities were awesome”

Room

58/100
141 reviews

Mediocre rooms, badly cleaned and maintained. Large rooms with great views, decent balconies, and so-so beds. The bathrooms are large but otherwise not very good. Outdated room and furniture, and bad A/C.

“Water pressure was terrible” “Shower doors were dingy” “Carpet in the room was stained”

Food

57/100
51 reviews

Pricey restaurant with average food.

“Steakhouse was EXCEPTIONAL” “Absolutely fantastic dining experiences” “Excellent service food”

Cleanliness

51/100
47 reviews

Rooms are dirty but the buildings are reasonably clean. Clean hotel facilities.

“Carpet in the room was stained” “Carpet old and dirty” “Spa was dirty”

Bar

51/100
20 reviews

So-so bar with mediocre drinks. Expensive beverages.

“Cheap liquor” “Over-priced hotel bar” “No drink specials”

Value

29/100
71 reviews

Poor value for money. Bar and restaurant are expensive. Acceptable breakfast prices.

“The breakfast buffet was definitely not worth” “Restaurants on site are okay but pricey” “Everything was overpriced”

Ranked top 31% by families, with a score of 80

Good to know

  • Clean beach

    “Private beach and pool area are very clean” “Beach/pool area is clean and staffed”

  • Great view

    “Views were breathtaking” “View was amazing”

  • Very quiet

    “Quiet stay.” “Lagoon water was peaceful and warm”

  • Great amenities

    “Hotel grounds are superb” “Property is amazing”

Review highlights

Beach

88/100
42 reviews

Clean beach.

“Private beach is perfect for families” “Beach is amazing” “Relaxing hotel with a private beach”

Location

82/100
51 reviews

Well-located hotel, although, unfortunately the parking isn't easy.

“Excellent valet parking” “Fabulous location” “Huge amazing shopping plaza”

Service

74/100
72 reviews

Service is acceptably professional but very friendly, with decent reception and housekeeping.

“Staff and hotel were wonderful” “Housekeeping staff were wonderful” “Food and service were outstanding”

Breakfast

70/100
13 reviews

Breakfast is average.

“Nice to have a small breakfast” “Complimentary breakfast” “Free breakfast at the Holiday Inn”

Food

60/100
23 reviews

Food is all right.

“Steakhouse was EXCEPTIONAL” “Absolutely fantastic dining experiences” “Choices at the restaurants on site needs updating”

Vibe

49/100
25 reviews

Atmosphere is friendly but the vibe is low. Hotel is outdated.

“The hotel itself is dated” “Very loud music” “Carpeting old”

Bar

48/100
7 reviews

Bar is not good.

“Liquor is pricy also” “Over-priced hotel bar” “No clean drinking”

Cleanliness

46/100
26 reviews

Bathrooms and rooms are untidy.

“Carpet in the room was stained” “Carpet old and dirty” “Spa was dirty”

Room

45/100
68 reviews

Bathrooms and bedrooms are badly cleaned and old. Large rooms with nice views and OK beds. Poorly-kept rooms, with unpleasant balconies and bad furniture.

“Carpet in the room was stained” “Carpet old and dirty” “Toilet disgusting”

Value

31/100
37 reviews

Poor value for money.

“The breakfast buffet was definitely not worth” “Restaurants on site are okay but pricey” “Everything was overpriced”

Ranked top 41% by business travelers, with a score of 76

Good to know

  • Poor value for money

    “The breakfast buffet was definitely not worth” “Restaurants on site are okay but pricey”

  • Great location

    “Excellent valet parking” “Fabulous location”

  • Fantastic service

    “Staff and hotel were wonderful” “Housekeeping staff were wonderful”

Review highlights

Beach

92/100
6 reviews

Beautiful beach.

“Private beach is perfect for families” “Beach is amazing” “Relaxing hotel with a private beach”

Location

82/100
5 reviews

Great location.

“Excellent valet parking” “Fabulous location” “Huge amazing shopping plaza”

Service

74/100
7 reviews

Fantastic service.

“Staff and hotel were wonderful” “Housekeeping staff were wonderful” “Food and service were outstanding”

Room

51/100
12 reviews

Room is all right.

“Water pressure was terrible” “Shower doors were dingy” “Carpet in the room was stained”

Value

33/100
4 reviews

Poor value for money.

“The breakfast buffet was definitely not worth” “Restaurants on site are okay but pricey” “Everything was overpriced”

Ranked top 44% by solo travelers, with a score of 79

Good to know

  • Friendly service

    “Staff was friendly and attentive” “Concierge who was very knowledgeable and helpful”

  • Great amenities

    “Hotel grounds are superb” “Property is amazing”

  • Great pool

    “Pools were awesome and amazing” “Beautiful pool and facilities”

  • Fantastic service

    “Staff and hotel were wonderful” “Housekeeping staff were wonderful”

Review highlights

Beach

92/100
5 reviews

Beautiful beach.

“Private beach is perfect for families” “Beach is amazing” “Relaxing hotel with a private beach”

Pool

88/100
5 reviews

Great pool.

“Pools were awesome and amazing” “Beautiful pool and facilities” “Pool and beach were amazing”

Location

81/100
8 reviews

Great location.

“Excellent valet parking” “Fabulous location” “Huge amazing shopping plaza”

Service

72/100
9 reviews

Friendly service.

“Staff and hotel were wonderful” “Housekeeping staff were wonderful” “Food and service were outstanding”

Comfort

70/100
5 reviews

Rather comfortable.

“Lagoon water was peaceful and warm” “Mattress was nice and comfy” “Villas which was quiet and pleasant”

Food

56/100
5 reviews

Food is all right.

“Steakhouse was EXCEPTIONAL” “Absolutely fantastic dining experiences” “Choices at the restaurants on site needs updating”

Room

54/100
10 reviews

Room is all right.

“Properly clean sink” “Carpet in the room was stained” “Carpet old and dirty”

Value

29/100
5 reviews

Poor value for money.

“The breakfast buffet was definitely not worth” “Restaurants on site are okay but pricey” “Everything was overpriced”

Good to know

  • Unprofessional service

    “Just lazy staff” “Room service was a little slow”

Review highlights

Beach

92/100
4 reviews

Beautiful beach.

“Private beach is perfect for families” “Beach is amazing” “Relaxing hotel with a private beach”

Location

81/100
11 reviews

Great location.

“Excellent valet parking” “Fabulous location” “Huge amazing shopping plaza”

Service

73/100
9 reviews

Generally good service, though unprofessional.

“Staff and hotel were wonderful” “Housekeeping staff were wonderful” “Food and service were outstanding”

Comfort

67/100
4 reviews

Comfortable.

“AC didn't work” “Ac unit leaked” “Torn sheet”

Room

54/100
6 reviews

Room is all right.

“Properly clean sink” “Carpet in the room was stained” “Carpet was dirty”

Good to know

  • Friendly service

    “Staff was friendly and attentive” “Concierge who was very knowledgeable and helpful”

  • Pleasant hotel grounds

    “Hotel grounds are superb” “Spotless grounds”

Review highlights

Beach

92/100
7 reviews

Beautiful beach.

“Private beach is perfect for families” “Beach is amazing” “Relaxing hotel with a private beach”

Pool

84/100
7 reviews

Great pool.

“Pools were awesome and amazing” “Beautiful pool and facilities” “Pool and beach were amazing”

Location

81/100
7 reviews

Great location.

“Excellent valet parking” “Fabulous location” “Huge amazing shopping plaza”

Service

70/100
10 reviews

Service is average, but very friendly.

“Front desk attendant was Extremely rude” “Staff very unfriendly” “Chair at the desk was torn”

Comfort

66/100
5 reviews

Comfortable.

“AC was leaking” “Torn sheet” “Linens were stained”

Breakfast

64/100
5 reviews

Breakfast is average.

“Hotel breakfast is very expensive” “Breakfast, which was very good” “Free breakfast at the Holiday Inn”

Room

54/100
7 reviews

Room is all right.

“Carpet in the room was stained” “Carpet old and dirty” “Filthy remote control”

Value

29/100
8 reviews

Poor value for money.

“The breakfast buffet was definitely not worth” “Restaurants on site are okay but pricey” “Everything was overpriced”

Good to know

  • Great pool

    “Pools were awesome and amazing” “Beautiful pool and facilities”

  • Poor value for money

    “The breakfast buffet was definitely not worth” “Restaurants on site are okay but pricey”

Review highlights

Pool

85/100
4 reviews

Great pool.

“Pools were awesome and amazing” “Beautiful pool and facilities” “Pool and beach were amazing”

Service

67/100
5 reviews

Service is adequate.

“Front desk attendant was Extremely rude” “Chair at the desk was torn” “Maid service was HORRIBLE”

Room

56/100
4 reviews

Room is all right.

“Properly clean sink” “Water pressure was terrible” “Carpet in the room was stained”

Value

32/100
4 reviews

Poor value for money.

“The breakfast buffet was definitely not worth” “Restaurants on site are okay but pricey” “Everything was overpriced”

Good to know

  • Poorly-maintained rooms

    “AC was leaking” “Broken toilet paper”

  • Hotel is outdated

    “The hotel itself is dated” “Carpeting old”

  • Dirty room

    “Carpet in the room was stained” “Linens were stained”

  • Great view

    “Views were breathtaking” “View was amazing”

Review highlights

Beach

91/100
490 reviews

Clean beach.

“Private beach is perfect for families” “Beach is amazing” “Relaxing hotel with a private beach”

Location

83/100
596 reviews

Great location. Accessible by car, but parking is awful and costly. Great shopping at the nearby city centre, and close to the beach. Great nearby restaurants and bars with excellent excursions. Near to public transport and the airport.

“Excellent valet parking” “Fabulous location” “Huge amazing shopping plaza”

Service

74/100
792 reviews

Management and bar service are friendly. Staff is professional enough, with okay reception, housekeeping, and waitstaff. Bad pool/beach service. Room service is poor. Average tour guide.

“Staff and hotel were wonderful” “Housekeeping staff were wonderful” “Food and service were outstanding”

WiFi

69/100
13 reviews

WiFi is good value.

“Fast wifi” “WiFi didn't work” “Decent wifi”

Breakfast

64/100
103 reviews

Breakfast is decent but expensive.

“No complimentary breakfast” “Breakfast was included” “Free breakfast at the Holiday Inn”

Food

60/100
328 reviews

Substandard dining experience and tasteless side dishes. Okay but overpriced menu. Delicious beef dishes & steak. Great seafood and snacks.

“Steakhouse was EXCEPTIONAL” “Absolutely fantastic dining experiences” “Choices at the restaurants on site needs updating”

Room

55/100
854 reviews

Average but big rooms with wonderful views, and okay beds. Bad TV's and furniture, and dirty rooms. Old, decrepit rooms with bad minibars and A/C. Bathrooms are large but dirty. Bad kitchenettes and balconies.

“Carpet in the room was stained” “Carpet old and dirty” “Filthy remote control”

Cleanliness

50/100
334 reviews

Rooms, particularly bathrooms are dirty, although pools are fairly clean.

“Properly clean sink” “Carpet in the room was stained” “Stains on the carpet”

Bar

47/100
120 reviews

Overpriced, poor bar. Standard alcoholic drinks. Good bar service.

“Liquor is pricy also” “Over-priced hotel bar” “No clean drinking”

Value

32/100
397 reviews

Poor value for money. Bar and restaurant are expensive. Expensive breakfast. Free internet.

“The breakfast buffet was definitely not worth” “Restaurants on site are okay but pricey” “Everything was overpriced”

Ranked top 38% by couples, with a score of 81

Good to know

  • Good accessibility by car

    “Cab there is always one available” “Cheap cab ride”

  • Expensive breakfast

    “Hotel breakfast is very expensive” “The breakfast buffet was definitely not worth”

  • Expensive parking

    “Expensive parking” “Parking expensive”

  • Clean beach

    “Private beach and pool area are very clean” “Beach/pool area is clean and staffed”

Review highlights

Beach

91/100
73 reviews

Clean beach.

“Private beach is perfect for families” “Beach is amazing” “Relaxing hotel with a private beach”

Location

76/100
93 reviews

Great location. Expensive, terrible parking. Reasonably accessible by car.

“Excellent valet parking” “Fabulous location” “Huge amazing shopping plaza”

Breakfast

69/100
15 reviews

Decent and moderately priced breakfast.

“Excellent breakfast” “Included breakfast” “Free breakfast at the Holiday Inn”

Service

68/100
104 reviews

Friendly, more-or-less professional service, and so-so reception.

“Staff was very friendly and attentive” “Front desk attendant was Extremely rude” “Chair at the desk was torn”

Wellness

60/100
5 reviews

Sufficient wellness & sports facilities.

“Yoga instructor was fantastic” “Hot tubs were not working” “Spa was dirty”

Room

57/100
124 reviews

Average but big rooms with wonderful views, and okay beds. Dirty, run-down, old rooms with bad A/C. The bathrooms are large but otherwise not very good. Adequate balcony.

“Properly clean sink” “Water pressure was terrible” “Carpet in the room was stained”

Food

56/100
46 reviews

Pricey restaurant with average food.

“Rooftop restaurant was delicious” “Steakhouse was EXCEPTIONAL” “Absolutely fantastic dining experiences”

Cleanliness

50/100
45 reviews

Rooms are dirty but the buildings are reasonably clean. Clean hotel facilities.

“Shower doors were dingy” “Carpet in the room was stained” “Stains on the carpet”

Bar

49/100
17 reviews

Overpriced, poor bar. Standard alcoholic drinks.

“Liquor is pricy also” “Over-priced hotel bar” “No clean drinking”

Value

30/100
63 reviews

Poor value for money. Bar and restaurant are expensive. Acceptable breakfast prices.

“The breakfast buffet was definitely not worth” “Restaurants on site are okay but pricey” “Everything was overpriced”

Ranked top 36% by families, with a score of 80

Good to know

  • Bad furniture

    “Carpeting old” “Chair at the desk was torn”

  • Hotel is outdated

    “The hotel itself is dated” “Carpeting old”

  • Old rooms

    “Old towels” “Carpeting old”

  • Balcony is not nice

    “Balcony door very difficult to open” “Balcony doors were rusty”

Review highlights

Beach

90/100
33 reviews

Beautiful beach.

“Private beach is perfect for families” “Beach is amazing” “Relaxing hotel with a private beach”

Location

83/100
39 reviews

Well-located hotel, although, unfortunately the parking isn't easy.

“Excellent valet parking” “Fabulous location” “Huge amazing shopping plaza”

Service

74/100
56 reviews

Decent reception, with friendly but unprofessional staff.

“Staff and hotel were wonderful” “Housekeeping staff were wonderful” “Food and service were outstanding”

Breakfast

70/100
7 reviews

Tasty breakfast.

“Complementary breakfasts” “Breakfast was amazing” “Free breakfast at the Holiday Inn”

Food

61/100
22 reviews

Food is all right.

“Steakhouse was EXCEPTIONAL” “Absolutely fantastic dining experiences” “Choices at the restaurants on site needs updating”

Room

48/100
53 reviews

Filthy old rooms and bathrooms. Large rooms with nice views and OK beds. Poorly-kept rooms, with unpleasant balconies and bad furniture.

“Carpet in the room was stained” “Carpet old and dirty” “Toilet disgusting”

Bar

48/100
7 reviews

Bar is not good.

“Liquor is pricy also” “Over-priced hotel bar” “No clean drinking”

Cleanliness

46/100
22 reviews

Dirty room.

“Carpet in the room was stained” “Carpet old and dirty” “Spa was dirty”

Value

32/100
29 reviews

Poor value for money.

“The breakfast buffet was definitely not worth” “Restaurants on site are okay but pricey” “Everything was overpriced”

Ranked top 48% by solo travelers, with a score of 78

Good to know

  • Friendly service

    “Staff was friendly and attentive” “Concierge who was very knowledgeable and helpful”

  • Poor value for money

    “The breakfast buffet was definitely not worth” “Restaurants on site are okay but pricey”

  • Fantastic service

    “Staff and hotel were wonderful” “Housekeeping staff were wonderful”

  • Great location

    “Excellent valet parking” “Fabulous location”

Review highlights

Beach

92/100
5 reviews

Beautiful beach.

“Private beach is perfect for families” “Beach is amazing” “Relaxing hotel with a private beach”

Pool

88/100
5 reviews

Great pool.

“Pools were awesome and amazing” “Beautiful pool and facilities” “Pool and beach were amazing”

Location

82/100
6 reviews

Great location.

“Excellent valet parking” “Fabulous location” “Huge amazing shopping plaza”

Service

72/100
8 reviews

Friendly service.

“Staff and hotel were wonderful” “Housekeeping staff were wonderful” “Food and service were outstanding”

Food

57/100
4 reviews

Food is all right.

“Rooftop restaurant was delicious” “Steakhouse was EXCEPTIONAL” “Absolutely fantastic dining experiences”

Room

51/100
8 reviews

Room is all right.

“Water pressure was terrible” “Carpet in the room was stained” “Carpet old and dirty”

Value

30/100
4 reviews

Poor value for money.

“The breakfast buffet was definitely not worth” “Restaurants on site are okay but pricey” “Everything was overpriced”

Ranked top 44% by business travelers, with a score of 76

Good to know

  • Poor value for money

    “The breakfast buffet was definitely not worth” “Restaurants on site are okay but pricey”

  • Great location

    “Excellent valet parking” “Fabulous location”

  • Fantastic service

    “Staff and hotel were wonderful” “Housekeeping staff were wonderful”

Review highlights

Beach

92/100
6 reviews

Beautiful beach.

“Private beach is perfect for families” “Beach is amazing” “Relaxing hotel with a private beach”

Location

82/100
5 reviews

Great location.

“Excellent valet parking” “Fabulous location” “Huge amazing shopping plaza”

Service

74/100
7 reviews

Fantastic service.

“Staff and hotel were wonderful” “Housekeeping staff were wonderful” “Food and service were outstanding”

Room

51/100
12 reviews

Room is all right.

“Properly clean sink” “Carpet in the room was stained” “Carpet was dirty”

Value

33/100
4 reviews

Poor value for money.

“The breakfast buffet was definitely not worth” “Restaurants on site are okay but pricey” “Everything was overpriced”

Good to know

  • Bad furniture

    “Carpeting old” “Chair at the desk was torn”

  • Hotel is outdated

    “The hotel itself is dated” “Carpeting old”

  • Old rooms

    “Old towels” “Carpeting old”

  • Friendly atmosphere

    “Ambiance was amazing” “Enjoyed the ambience and accessibility”

Review highlights

Beach

88/100
10 reviews

Beautiful beach.

“Private beach is perfect for families” “Beach is amazing” “Relaxing hotel with a private beach”

Location

80/100
27 reviews

Great location.

“Excellent valet parking” “Fabulous location” “Huge amazing shopping plaza”

Service

74/100
31 reviews

Service is friendly, but so-so housekeeping.

“Staff and hotel were wonderful” “Housekeeping staff were wonderful” “Food and service were outstanding”

Breakfast

69/100
5 reviews

Breakfast is average.

“Hotel breakfast is very expensive” “Good breakfast” “Free breakfast at the Holiday Inn”

Vibe

57/100
16 reviews

OK vibe and a friendly atmosphere. Hotel is outdated.

“The hotel itself is dated” “Carpeting old” “Carpet was very old”

Bar

57/100
7 reviews

Standard bar.

“The best pina coladas” “Liquor is pricy also” “GREAT experience and pina Colada”

Room

55/100
33 reviews

Decent rooms with great views. Bad bathrooms and furniture in dingy, old rooms.

“Properly clean sink” “Carpet in the room was stained” “Carpet old and dirty”

Food

54/100
6 reviews

Food is all right.

“Steakhouse was EXCEPTIONAL” “Absolutely fantastic dining experiences” “Excellent service food”

Value

31/100
15 reviews

Poor value for money.

“The breakfast buffet was definitely not worth” “Restaurants on site are okay but pricey” “Everything was overpriced”

Ranked top 36% by families, with a score of 78

Good to know

  • Nice building

    “Property is amazing” “Staff and facilities were awesome”

  • Beautiful beach

    “Private beach is perfect for families” “Beach is amazing”

  • Great location

    “Excellent valet parking” “Fabulous location”

  • Fantastic service

    “Staff and hotel were wonderful” “Housekeeping staff were wonderful”

Review highlights

Beach

86/100
4 reviews

Beautiful beach.

“Private beach is perfect for families” “Beach is amazing” “Relaxing hotel with a private beach”

Location

82/100
7 reviews

Great location.

“Excellent valet parking” “Fabulous location” “Huge amazing shopping plaza”

Amenities

78/100
5 reviews

Nice building.

“Hotel grounds are superb” “Property is amazing” “Staff and facilities were awesome”

Service

72/100
11 reviews

Fantastic service.

“Staff and hotel were wonderful” “Housekeeping staff were wonderful” “Food and service were outstanding”

Room

51/100
9 reviews

Room is all right.

“Shower doors were dingy” “Carpet in the room was stained” “Carpet old and dirty”

Ranked top 55% by couples, with a score of 76

Good to know

  • Great view

    “Views were breathtaking” “View was amazing”

  • Hotel is outdated

    “The hotel itself is dated” “Carpeting old”

  • Poor value for money

    “The breakfast buffet was definitely not worth” “Restaurants on site are okay but pricey”

  • Fantastic service

    “Staff and hotel were wonderful” “Housekeeping staff were wonderful”

Review highlights

Location

77/100
5 reviews

Great location.

“Excellent valet parking” “Fabulous location” “Huge amazing shopping plaza”

Service

71/100
7 reviews

Fantastic service.

“Staff and hotel were wonderful” “Housekeeping staff were wonderful” “Food and service were outstanding”

Room

58/100
12 reviews

Decent rooms with great views.

“Shower doors were dingy” “Carpet in the room was stained” “Carpet old and dirty”

Vibe

54/100
5 reviews

Decent vibe. Hotel is outdated.

“The hotel itself is dated” “Carpeting old” “Carpet was very old”

Value

30/100
4 reviews

Poor value for money.

“The breakfast buffet was definitely not worth” “Restaurants on site are okay but pricey” “Everything was overpriced”

Review highlights

Room

50/100
2 reviews

Room is all right.

“Shower doors were dingy” “Carpet in the room was stained” “Carpet was dirty”

Review Semantics by TrustYou

Customer Reviews of Caribe Hilton San Juan

4.0 out of 5. Based on 4887 guest reviews , Very Good

Property Description

The Caribe Hilton is a beach front "city resort" offering unique facilities, like our private beach and beautiful three level ocean-front pool, while located just 15 minutes from the International Airport and five minutes from Old San Juan. 9 Restaurants on-property, Full Service Spa, three tennis courts, mini golf, conference center, high speed Internet and room service are all avaialble.

Details / Other Expenses

Check In: 4:00 PM
Check Out: 12:00PM
Year of Last Renovation: 2015
Floors: 20
Rooms: 910
Corridors: Both Interior and Exterior Hallways
Non Smoking Rooms: 8
Handicap Rooms:
Suites: 39
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 16
Meeting Space: 1000 sq. feet
Banquet Space: Holds 50 people
Dist. to Food/Bars: On-site
Dist. to Nearest Gym: On-site
Policies / Expenses
Cancellation:
72 hours for individuals, group cancellation will be 35% to 65% of total expected revenue depending on the proximity to arrival date.
Nightly Parking: 19.0
Typical Group Deposit: 1000
Total Taxes: 27.00%
Total Misc Fees: $5.75 USD
(mandatory resort fees/taxes)
State Tax: 10.50%
City Tax: 1.00%
Food and Beverage Tax: 11.50%
Resort/Hotel Fee: 18.00 Per Night
Cleaning Fee: 0.50 Per Person (Daily)
Porterage Fee: 5.25 Per Person (Roundtrip)
Shipping Handling Fee: 2.00 Per Item
Additional Person Fee: 25.00 Per Person (per night)
Food and Beverage Service Charge: 23.00%
Avg. Continental Breakfast Cost: 19.00 Per Person
Avg. Plated Breakfast Cost: 28.00 Per Person
Avg. Buffet Breakfast Cost: 30.00 Per Person
Avg. Plated Lunch Cost: 35.00 Per Person
Avg. Buffet Lunch Cost: 45.00 Per Person
Avg. Boxed Lunch Cost: 35.00 Per Person
Avg. Plated Dinner Cost: 70.00 Per Person
Avg. Buffet Dinner Cost: 80.00 Per Person
Morning Break Cost: 15.00 Per Person
Afternoon Break Cost: 15.00 Per Person
Banquet Gallon of Coffee: 65.00 Per Person
Banquet Soda: 4.50 Per Item

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Breakfast in room
  • Car rental
  • Central location
  • Charge for early check out
  • Child facilities
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Currency exchange
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Games room
  • Garage
  • Hairdryer available
  • Handicap accessible
  • Ice Maker
  • Internet - wireless
  • Internet - ethernet
  • Ironing facilities
  • Jacuzzi
  • Kitchen facilities
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Private car parking
  • Private garden grounds
  • Quiet location
  • Radio in room
  • Refrigerator
  • Restaurant
  • Safe in rooms
  • Sauna
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Swimming pool - outdoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • Tennis court
  • Terrace
  • Travellers cheques accepted
  • TV room
  • Voicemail

Airport & Shuttle Information

SJU, 7 miles or 15 minutes. $20.50 flat fee each way via taxi.

Airport Shuttle? Sorry, no airport shuttle available.

About Hilton Hotels and Resorts

  • Bed & Breakfast Packages for two at select locations
  • Have serenity beds made by Serta and Peter Thomas Roth hair & skincare bath amenities
  • Pre-arrival planning services
  • Pet Friendly Program

The Hilton Hotels and Resorts highlights above are subject to change without notice.

Previously known as:
Caribe Hilton

Group vs. Individual Rates at Caribe Hilton San Juan

Rate fluctuations of Caribe Hilton San Juan

The chart above shows trends of prices for both group quotes and the best individual traveler prices our system could find at the time the group offer was entered. The lowest group or meeting displayed is 33.5% in the month of August 2016 and the highest average individual rate is $389 in the month of December 2016. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Caribe Hilton San Juan in a month when rates are lower.

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