THE INTERNATIONAL HOTEL

163 Marsh Wall, London E149SJ United Kingdom (GBR)
4.5 Star Downtown Hotel
51.50181-0.02392
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Average
3.0/ 5

Based on 2828 guest reviews

Show Guest Reviews
  • Indoor pool in hotel
  • Access to gym on-site
  • 530 sleeping rooms in hotel
  • 13 floors in property
  • 36 suites in property
  • Check out: 11:00
  • Groups & Meetings rating of 0.1/10

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Room Types

Check Rates Double Room Bed and Full Breakfast
Non-Smoking
Check Rates Double Standard
Non-Smoking
Check Rates Double Standard Breakfast and Additional Meal Included
Non-Smoking
Check Rates Double Standard Breakfast Included
Non-Smoking
Check Rates Standard + Breakfast
Non-Smoking
Check Rates Standard Double Room
Non-Smoking
Check Rates Standard Double Room (without Window)
Non-Smoking
Check Rates Standard Double Twin Flex + Breakfast
Non-Smoking
Check Rates Standard Twin Breakfast Included
Non-Smoking
Check Rates Standard Twin Room
Non-Smoking
Check Rates Superior Double or Twin Room
Non-Smoking
Check Rates Triple Standard Breakfast and Additional Meal Included
Non-Smoking
Check Rates Triple Standard Breakfast Included
Non-Smoking
Check Rates Twin Room Bed and Full Breakfast
Non-Smoking
Check Rates Twin Standard
Non-Smoking
Check Rates Twin Standard Breakfast and Additional Meal Included
Non-Smoking
Check Rates Twin Standard Breakfast Included
Non-Smoking

Local Attractions

Canry Wharf; Excel; Greenwich; Tower Bridge; O2

Verified Reviews of The International Hotel

Below are the verified reviews from guests that we have booked recently:
"What's to Like?"
Overall Score1.0/ 5
Where to start: the hotel staff at the front desk could care less that you are a guest, the rooms do not have a working AC and they just say "it is getting fixed" which seems to be the motto for the entire hotel. The beds in your rooms may just be a step above sleeping on actual rocks, the breakfast in the restaurant is sub-par at best. You do not even come close to getting what you pay for at this hotel. Pay a few extra bucks and go somewhere else.
(Group coordinator, booked 13 rooms), from US flag
22-Jun-2014 Verified Review, stayed from Mon Jun 16 to Fri Jun 20 2014 at a £158.00 group rate.

Summary of Verified Reviews

Good to know

  • Bad air conditioning

    “AIR CONDITIONERS VERY NOISY” “Broken aircon controls”

  • Poorly-maintained rooms

    “Broken aircon controls” “Broken hair dryer”

  • Hotel is outdated

    “Old carpets” “Wallpaper was very old”

  • Noisy

    “Fan was noisy” “Noisy nights sleep”

Review highlights

Location

87/100
2205 reviews

Great location. Near enough to the city centre, with great sightseeing, shopping, and dining. Close to public transport and the train. Expensive, terrible parking. Reasonably accessible by car.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Value

62/100
1359 reviews

Fairly good value for money. Internet is affordable. Expensive breakfast. Standard beverage prices. Normally priced restaurant.

“Extortionate car parking” “Overcharged for breakfast” “Bad for the price”

Service

59/100
2331 reviews

Relatively friendly and professional service. Reception and housekeeping are average, but management is not great. Old, neglected rooms with uncomfortable beds, yet lovely views. Room service is average. Disorganized booking process. Hotel security is not good. Good tour guide.

“Excellent travel links” “Unhelpful restaurant staff” “Manager was rude and unhelpful”

Food

50/100
621 reviews

Dining experience was subpar, but the menu and prices are alright. Dirty restaurant with terrible sides and desserts. Pizza is ok. Pork dishes are not good. Tasteless vegetables.

“Excellent restaurant” “Poorly presented fruit salad” “Worst dining experience”

Cleanliness

49/100
1043 reviews

Bathrooms and pool area are dirty. Untidy dining area but rooms are clean enough. Moderately clean hotel facilities. Unclean wellness & sports facilities.

“Dirty broken gym” “Hotel room was dirty and tired” “Dirty bed linen”

Bar

42/100
265 reviews

Bar is not good. Standard beverage prices. Bar service is acceptable. Standard alcoholic drinks. Good wines.

“Noisy people in the bar” “Watered down fruit juices” “Diluted orange juice”

Breakfast

41/100
841 reviews

Overpriced, subpar breakfast.

“Worst hotel breakfast” “Inedible breakfast-” “Dirty breakfast table”

Comfort

41/100
1934 reviews

Shoddy, uncomfortable beds in noisy rooms with deficient A/C. Spacious rooms.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Room

39/100
3909 reviews

Out-dated, neglected rooms with uncomfortable beds and bad minibars. A/C and furnishings are subpar, but rooms are decently clean with okay kitchenettes. Large rooms with beautiful balconies and charming views. Bathrooms are dirty and TV's are poor.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Amenities

38/100
917 reviews

Poor business facilities. Subpar entrance area and ancient facilities, but wonderful grounds. Bad architecture. Smoking area is ok.

“Floors poorly maintained” “Poorly maintained public areas” “Broken front doors”

WiFi

34/100
468 reviews

WiFi isn't great although it's reasonably priced.

“Wi-Fi did not work” “Poor internet service” “Poor internet connectivity”

Pool

32/100
217 reviews

Dirty pool.

“Indoor pool had mold” “Swimming pool disgusting” “Have to pay to use the pool”

Vibe

25/100
1187 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Unstylish Hotel. Unpleasant entrance area. Luxurious Hotel. Good choice for a city trip. Fine for a budget trip.

“Wallpaper was very old” “Everything is old and falling apart” “Outdated and poorly maintained business hotel”

Ranked top 55% by couples, with a score of 71

Good to know

  • Good wines

    “Including champagne”

  • Pork dishes are not good

    “Bacon was lacking” “Greasy bacon”

  • Disorganized booking process

    “Booking quite late” “No booking”

  • Good restaurants & bars in the area

    “Very close to some good restaurants” “Close to the bars”

Review highlights

Location

86/100
701 reviews

Great location. Expensive, terrible parking. Great for sightseeing and excursions with many good restaurants, bars and shopping options near-by. Close to public transport and the train. Medium distance to city centre.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Value

59/100
375 reviews

Fairly good value for money. Internet is affordable. Expensive breakfast. Standard beverage prices. Normally priced restaurant.

“Overcharged for breakfast” “UNBEATABLE value” “No free wifi”

Service

57/100
695 reviews

Fairly friendly, professional staff, but reception is poor. Poorly managed with subpar restaurant service. Average bar service and housekeeping. Room service is average. Booking process is sufficient.

“Excellent travel links” “Staff was rude” “Unhelpful restaurant staff”

Cleanliness

52/100
320 reviews

Untidy dining area but rooms are clean enough. Moderately clean hotel facilities. Bathrooms and pool area are dirty.

“Dirty broken gym” “Dirty bed linen” “Lifts that are filthy”

Amenities

49/100
263 reviews

Subpar entrance area and ancient facilities, but wonderful grounds. Bad architecture. Nice smoking area.

“Floors poorly maintained” “Poorly maintained public areas” “Broken front doors”

Food

47/100
182 reviews

Dining experience was subpar, but the menu and prices are alright. Dirty restaurant with terrible sides and desserts. Pork dishes are not good. Pizza is ok.

“Poorly presented fruit salad” “Worst dining experience” “Room service from the restaurant, which was terrible”

Comfort

46/100
597 reviews

Shoddy, uncomfortable beds in noisy rooms with deficient A/C. Spacious rooms.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Breakfast

45/100
276 reviews

Overpriced, subpar breakfast.

“Worst hotel breakfast” “Inedible breakfast-” “Dirty breakfast table”

Bar

44/100
99 reviews

Bar is not good. Standard beverage prices. Bar service is acceptable.

“Noisy people in the bar” “Watered down fruit juices” “Diluted orange juice”

Room

43/100
1186 reviews

Badly maintained rooms with unacceptable beds and furniture, and filthy bathrooms. Rooms are large and clean enough, with great views. Old rooms, with unsatisfactory minibars. air conditioning and TV's.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

WiFi

34/100
105 reviews

WiFi isn't great although it's reasonably priced.

“Wi-Fi did not work” “Poor internet service” “Poor internet connectivity”

Pool

33/100
71 reviews

Dirty pool.

“Indoor pool had mold” “Swimming pool disgusting” “Have to pay to use the pool”

Vibe

33/100
329 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Unstylish Hotel. Unpleasant entrance area. Luxurious Hotel.

“Wallpaper was very old” “Everything is old and falling apart” “Outdated and poorly maintained business hotel”

Ranked top 68% by solo travelers, with a score of 66

Good to know

  • Bad fitness area

    “Gym equipment old” “Had to pay to use gym”

  • Luxurious Hotel

    “Luxurious hotel”

  • Train station is close

    “Close to the light rail” “Close to docklands light railway”

  • Bad management

    “Rude restaurant manager” “Manager refused”

Review highlights

Location

87/100
499 reviews

Great location. Central location with great sightseeing, dining out and shopping. Close to public transport and the train. Expensive, terrible parking.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Value

59/100
341 reviews

Fairly good value for money. Internet is affordable. Expensive breakfast. Normally priced restaurant. Standard beverage prices.

“Overcharged for breakfast” “Terrific value for money” “Paying for wifi”

Service

58/100
519 reviews

Poorly-managed, moderately professional staff and housekeeping. Bad reception staff but the service is somewhat friendly. Room service is average.

“Excellent travel links” “Staff was rude” “Horrible customer service”

Food

48/100
145 reviews

Dining experience was subpar, but the menu and prices are alright. Dirty restaurant with terrible sides and desserts. Pizza is ok.

“Poorly presented fruit salad” “Worst dining experience” “Room service from the restaurant, which was terrible”

Bar

40/100
47 reviews

Bar is not good. Standard beverage prices.

“Noisy people in the bar” “Watered down fruit juices” “Diluted orange juice”

Breakfast

34/100
211 reviews

Overpriced, subpar breakfast.

“Worst hotel breakfast” “Inedible breakfast-” “Dirty breakfast table”

Comfort

34/100
457 reviews

Uncomfortable, with too much noise and bad A/C. Small bathrooms, okay room size, and uncomfortable beds.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Cleanliness

34/100
219 reviews

Rooms, bathrooms and dining area unclean. Unclean hotel facilities.

“Dirty broken gym” “Hotel room was dirty and tired” “Dirty bed linen”

Room

31/100
961 reviews

Unclean, outdated rooms with bad minibars and A/C. Poorly-maintained rooms with bad beds, furniture, and TVs. Small rooms and dirty bathrooms. Okay-sized rooms with good views.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Amenities

30/100
240 reviews

Subpar entrance area and ancient facilities, but wonderful grounds. Bad architecture.

“Floors poorly maintained” “Poorly maintained public areas” “Broken front doors”

WiFi

28/100
166 reviews

WiFi isn't great although it's reasonably priced.

“Wi-Fi did not work” “Poor internet service” “Poor internet connectivity”

Vibe

19/100
313 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Unstylish Hotel. Unpleasant entrance area. Luxurious Hotel.

“Wallpaper was very old” “Everything is old and falling apart” “Outdated and poorly maintained business hotel”

Ranked top 62% by families, with a score of 68

Good to know

  • Bad pool

    “Indoor pool had mold” “Swimming pool disgusting”

  • Bad breakfast

    “Worst hotel breakfast” “Inedible breakfast-”

  • Bar is not good

    “Noisy people in the bar” “Watered down fruit juices”

  • Poor beds

    “Dirty bed linen” “Worst night's sleep”

Review highlights

Location

84/100
132 reviews

Great location near shopping and public transport. Expensive, terrible parking.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Value

64/100
72 reviews

Fairly good value for money. Internet is affordable. Expensive breakfast.

“Overcharged for breakfast” “No value for money” “Paid for wifi”

Service

52/100
133 reviews

Relatively friendly and professional service. Bad service from reception and mediocre waitstaff.

“Terrific staff” “Excellent travel links” “Unhelpful restaurant staff”

Cleanliness

51/100
55 reviews

Room and bathroom cleanliness is lacking. Unclean hotel facilities.

“Sanitary towel” “Everything was clean” “Dirty broken gym”

Food

51/100
36 reviews

Food is all right.

“Poorly presented fruit salad” “Room service from the restaurant, which was terrible” “Food was lovely”

Breakfast

38/100
61 reviews

Overpriced, subpar breakfast.

“Worst hotel breakfast” “Inedible breakfast-” “Dirty breakfast table”

Room

38/100
212 reviews

Dirty bathrooms in out-of-date, poorly-maintained rooms. Rooms amply-sized and moderately tidy with excellent views. Old furniture, uncomfortable beds, and no air conditioning.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

WiFi

37/100
25 reviews

WiFi isn't great although it's reasonably priced.

“Wi-Fi did not work” “Poor internet service” “Poor internet connectivity”

Bar

37/100
15 reviews

Bar is not good.

“Noisy people in the bar” “Watered down fruit juices” “Diluted orange juice”

Comfort

36/100
120 reviews

Shoddy, uncomfortable beds in noisy rooms with deficient A/C. Average sized rooms.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Amenities

36/100
56 reviews

Old facilities and unpleasant entrance area. Bad architecture.

“Floors poorly maintained” “Poorly maintained public areas” “Broken front doors”

Pool

30/100
26 reviews

Bad pool.

“Indoor pool had mold” “Swimming pool disgusting” “Have to pay to use the pool”

Vibe

28/100
58 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Unstylish Hotel. Unpleasant entrance area.

“Wallpaper was very old” “Everything is old and falling apart” “Outdated and poorly maintained business hotel”

Ranked top 77% by business travelers, with a score of 56

Good to know

  • TV is not good

    “No remote” “TV did not work”

  • Old rooms

    “Wallpaper was very old” “Very dated bathrooms”

  • Bad minibar

    “No bar fridge” “No mini fridge”

  • Hotel is outdated

    “Old carpets” “Wallpaper was very old”

Review highlights

Location

88/100
94 reviews

Good location, close to public transport. Good shopping and sightseeing. Poor access to parking.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Value

62/100
76 reviews

Fairly good value for money. Internet is affordable. Expensive breakfast.

“Extortionate car parking” “Overcharged for breakfast” “Excellent value”

Service

60/100
101 reviews

Fairly friendly, professional staff, but reception is poor. Room service is average.

“Staff excellent” “Excellent travel links” “Unhelpful restaurant staff”

Cleanliness

54/100
58 reviews

Room and bathroom cleanliness is lacking. Moderately clean hotel facilities.

“Gym changing room dirty” “Dirty bed linen” “Windows were very dirty”

Food

50/100
23 reviews

Food is not good.

“Poorly presented fruit salad” “Worst dining experience” “Room service from the restaurant, which was terrible”

Comfort

43/100
85 reviews

Shoddy, uncomfortable beds in noisy rooms with deficient A/C. Average sized rooms.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Bar

41/100
4 reviews

Bar is not good.

“Noisy people in the bar” “Watered down fruit juices” “Diluted orange juice”

Breakfast

40/100
33 reviews

Overpriced, subpar breakfast.

“Worst hotel breakfast” “Inedible breakfast-” “Dirty breakfast table”

Room

40/100
185 reviews

Old, badly-kept rooms with poor beds and TV's. Untidy bathrooms and bad A/C, minibar and furniture. Rooms amply-sized and moderately tidy with excellent views.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Amenities

38/100
34 reviews

Old facilities and unpleasant entrance area. Bad architecture.

“Floors poorly maintained” “Poorly maintained public areas” “Broken front doors”

WiFi

33/100
29 reviews

WiFi isn't great although it's reasonably priced.

“Wi-Fi did not work” “Poor internet service” “Poor internet connectivity”

Vibe

22/100
72 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Unpleasant entrance area. Unstylish Hotel.

“Wallpaper was very old” “Everything is old and falling apart” “Outdated and poorly maintained business hotel”

Good to know

  • Noisy

    “Fan was noisy” “Noisy nights sleep”

  • Bad furniture

    “Threadbare carpet and curtains” “Furnishings were stained”

  • Hotel is outdated

    “Old carpets” “Wallpaper was very old”

  • Poorly-maintained rooms

    “Broken aircon controls” “Broken hair dryer”

Review highlights

Location

80/100
60 reviews

Good location, more or less central. Hard to park, but close to public transport.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Service

58/100
52 reviews

Friendly, more-or-less professional service, and so-so reception.

“Terrific staff” “Excellent travel links” “Unhelpful restaurant staff”

Cleanliness

48/100
31 reviews

Unclean hotel facilities. Room cleanliness is acceptable.

“Dirty broken gym” “Hotel room was dirty and tired” “Dirty bed linen”

Food

48/100
13 reviews

Food is not good.

“Poorly presented fruit salad” “Worst dining experience” “Room service from the restaurant, which was terrible”

Value

45/100
40 reviews

Poor value for money. WiFi and breakfast pricey.

“Overcharged for breakfast” “Poor value for money” “Bad and expensive wifi”

Comfort

44/100
67 reviews

Shoddy, uncomfortable beds in noisy rooms with deficient A/C. Large rooms with typical bathrooms.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Breakfast

41/100
30 reviews

Overpriced, subpar breakfast.

“Worst hotel breakfast” “Inedible breakfast-” “Dirty breakfast table”

Amenities

37/100
18 reviews

Poor hotel buildings.

“Floors poorly maintained” “Poorly maintained public areas” “Broken front doors”

Room

34/100
101 reviews

Uncomfortable beds and old, run-down rooms. Rooms are large and clean enough, with great views. Awful A/C, minibars, and furniture. Bathrooms are moderately-sized, but substandard.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

WiFi

30/100
18 reviews

Poor, over-priced WiFi.

“Wi-Fi did not work” “Poor internet service” “Poor internet connectivity”

Pool

27/100
13 reviews

Bad pool.

“Indoor pool had mold” “Swimming pool disgusting” “Have to pay to use the pool”

Vibe

25/100
35 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated.

“Wallpaper was very old” “Everything is old and falling apart” “Outdated and poorly maintained business hotel”

Ranked top 79% by couples, with a score of 60

Good to know

  • Old rooms

    “Wallpaper was very old” “Very dated bathrooms”

  • Poor hotel buildings

    “Floors poorly maintained” “Poorly maintained public areas”

  • Great view

    “Superb view from our room” “Fabulous view of the city”

  • Bad air conditioning

    “AIR CONDITIONERS VERY NOISY” “Broken aircon controls”

Review highlights

Location

84/100
24 reviews

Good location, close to public transport.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Service

60/100
20 reviews

Friendly service and acceptable reception.

“Excellent travel links” “Unhelpful restaurant staff” “Manager was rude and unhelpful”

Value

52/100
12 reviews

Fairly good value for money.

“Extortionate car parking” “Overcharged for breakfast” “Great value for money”

Food

52/100
7 reviews

Food is all right.

“Poorly presented fruit salad” “Worst dining experience” “Room service from the restaurant, which was terrible”

Cleanliness

51/100
12 reviews

Room cleanliness is acceptable.

“Everything was clean” “Stained bed sheet” “Gym changing room dirty”

Breakfast

43/100
13 reviews

Bad breakfast.

“Worst hotel breakfast” “Inedible breakfast-” “Dirty breakfast table”

Comfort

42/100
24 reviews

Shoddy, uncomfortable beds in noisy rooms with deficient A/C. Spacious rooms.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Room

36/100
35 reviews

Poorly-maintained rooms, unpleasant bathrooms, and bad beds. Rooms are large and clean enough, with great views. Outdated room and furniture, and bad A/C.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Amenities

33/100
5 reviews

Poor hotel buildings.

“Floors poorly maintained” “Poorly maintained public areas” “Broken front doors”

WiFi

29/100
6 reviews

Bad internet service.

“Wi-Fi did not work” “Poor internet service” “Poor internet connectivity”

Vibe

21/100
12 reviews

Poor vibe. Hotel is outdated.

“Wallpaper was very old” “Everything is old and falling apart” “Outdated and poorly maintained business hotel”

Ranked top 78% by solo travelers, with a score of 59

Good to know

  • Bad internet service

    “Wi-Fi did not work” “Poor internet service”

  • Bad furniture

    “Threadbare carpet and curtains” “Furnishings were stained”

  • Hotel is outdated

    “Old carpets” “Wallpaper was very old”

  • Poorly-maintained rooms

    “Broken aircon controls” “Broken hair dryer”

Review highlights

Location

88/100
8 reviews

Great location.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Service

62/100
8 reviews

Service is average, but very friendly.

“Staff were excellent” “Excellent travel links” “Unhelpful restaurant staff”

Value

52/100
11 reviews

Fairly good value for money.

“Overcharged for breakfast” “Excellent value for the price” “Had to pay for Wifi in my room”

Comfort

45/100
18 reviews

Uncomfortable and noisy, but spacious, rooms, and poor beds.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Breakfast

42/100
6 reviews

Bad breakfast.

“Worst hotel breakfast” “Inedible breakfast-” “Dirty breakfast table”

Room

36/100
26 reviews

Rooms need better maintenance with bad beds, furniture, and bathrooms. Spacious rooms.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

WiFi

30/100
7 reviews

Bad internet service.

“Wi-Fi did not work” “Poor internet service” “Poor internet connectivity”

Vibe

22/100
8 reviews

Poor vibe. Hotel is outdated.

“Wallpaper was very old” “Everything is old and falling apart” “Outdated and poorly maintained business hotel”

Ranked top 91% by families, with a score of 59

Good to know

  • Bad pool

    “Indoor pool had mold” “Swimming pool disgusting”

  • Great location

    “Hotel location is brilliant” “Excellent underground connection”

  • Uncomfortable

    “Broken aircon controls” “Dirty bed linen”

  • Room is not nice

    “Hotel room was dirty and tired” “Dirty bed linen”

Review highlights

Location

83/100
5 reviews

Great location.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Value

56/100
4 reviews

Fairly good value for money.

“Extortionate car parking” “Overcharged for breakfast” “Terrific value for money”

Service

53/100
5 reviews

Service is adequate.

“Exceptional customer service” “Excellent travel links” “Staff were rude and unhelpful”

Comfort

38/100
5 reviews

Uncomfortable.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Room

36/100
8 reviews

Room is not nice.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Pool

28/100
5 reviews

Bad pool.

“Indoor pool had mold” “Swimming pool disgusting” “Have to pay to use the pool”

Good to know

  • Bad air conditioning

    “AIR CONDITIONERS VERY NOISY” “Broken aircon controls”

  • Poorly-maintained rooms

    “Broken aircon controls” “Broken hair dryer”

  • Hotel is outdated

    “Old carpets” “Wallpaper was very old”

  • Great view

    “Superb view from our room” “Fabulous view of the city”

Review highlights

Location

87/100
1916 reviews

Great location. Central location with great sightseeing, dining out and shopping. Close to public transport and the train. Expensive, terrible parking. Reasonably accessible by car.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Value

65/100
1202 reviews

Fairly good value for money. Internet is affordable. Expensive breakfast. Standard beverage prices. Normally priced restaurant.

“Extortionate car parking” “Ludicrous price” “Overcharged for breakfast”

Service

58/100
2070 reviews

The service was acceptably friendly and professional, with decent reception staff. Housekeeping and management are lacking. Bad restaurant service. Room service is average. Disorganized booking process. Bar service is acceptable. Hotel security is not good. Good tour guide.

“Staff were brilliant” “Excellent travel links” “Unhelpful restaurant staff”

Food

51/100
545 reviews

Dining experience was subpar, but the menu and prices are alright. Dirty restaurant with terrible sides and desserts. Pizza is ok. Pork dishes are not good. Tasteless vegetables.

“Poorly presented fruit salad” “Lovely evening meal” “Room service from the restaurant, which was terrible”

Cleanliness

50/100
917 reviews

Bathrooms and pool area are dirty. Untidy dining area but rooms are clean enough. Moderately clean hotel facilities. Unclean wellness & sports facilities.

“Dirty broken gym” “Hotel room was dirty and tired” “Dirty bed linen”

Breakfast

42/100
702 reviews

Overpriced, subpar breakfast.

“Worst hotel breakfast” “Inedible breakfast-” “Dirty breakfast table”

Bar

41/100
254 reviews

Bar is not good. Standard beverage prices. Bar service is acceptable. Standard alcoholic drinks. Good wines.

“Noisy people in the bar” “Watered down fruit juices” “Diluted orange juice”

Comfort

40/100
1645 reviews

Shoddy, uncomfortable beds in noisy rooms with deficient A/C. Spacious rooms.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Room

39/100
3407 reviews

Out-dated, neglected rooms with uncomfortable beds and bad minibars. A/C and furnishings are subpar, but rooms are decently clean with okay kitchenettes. Spacious rooms with excellent views. Bathrooms are dirty and TV's are poor.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Amenities

37/100
834 reviews

Poor business facilities. Outdated facilities, not accessible for those with handicaps. Bad architecture. Good hotel grounds but entrance area not so good. Smoking area is ok.

“Floors poorly maintained” “Poorly maintained public areas” “Broken front doors”

Pool

36/100
189 reviews

Dirty pool.

“Indoor pool had mold” “Swimming pool disgusting” “Have to pay to use the pool”

WiFi

34/100
376 reviews

WiFi isn't great although it's reasonably priced.

“Wi-Fi did not work” “Poor internet service” “Poor internet connectivity”

Vibe

25/100
1016 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Unstylish Hotel. Unpleasant entrance area. Luxurious Hotel.

“Wallpaper was very old” “Everything is old and falling apart” “Outdated and poorly maintained business hotel”

Ranked top 57% by couples, with a score of 69

Good to know

  • Good wines

    “Including champagne”

  • Dirty dining area

    “Dirty plate” “Dirty cutlery”

  • Near city centre

    “Near business city” “Close to city center”

  • Pork dishes are not good

    “Bacon was lacking” “Greasy bacon”

Review highlights

Location

86/100
612 reviews

Great location. Expensive, terrible parking. Great for sightseeing and excursions with many good restaurants, bars and shopping options near-by. Close to public transport and the train. Medium distance to city centre.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Value

61/100
327 reviews

Fairly good value for money. Internet is affordable. Expensive breakfast. Standard beverage prices. Normally priced restaurant.

“For the price it was fantastic” “Overcharged for breakfast” “Had to pay for Wifi in my room”

Service

57/100
619 reviews

Fairly friendly, professional staff, but reception is poor. Poorly managed with subpar restaurant service. Average bar service and housekeeping. Room service is average. Booking process is sufficient.

“Terrific staff” “Excellent travel links” “Unhelpful restaurant staff”

Cleanliness

52/100
278 reviews

Untidy dining area but rooms are clean enough. Moderately clean hotel facilities. Bathrooms and pool area are dirty.

“Everything was clean” “Stained bed sheet” “Dirty broken gym”

Amenities

48/100
243 reviews

Subpar entrance area and ancient facilities, but wonderful grounds. Bad architecture. Nice smoking area.

“Floors poorly maintained” “Poorly maintained public areas” “Broken front doors”

Food

47/100
157 reviews

Dining experience was subpar, but the menu and prices are alright. Dirty restaurant with terrible sides and desserts. Pork dishes are not good. Pizza is ok.

“Poorly presented fruit salad” “Worst dining experience” “Room service from the restaurant, which was terrible”

Breakfast

45/100
240 reviews

Overpriced, subpar breakfast.

“Worst hotel breakfast” “Inedible breakfast-” “Dirty breakfast table”

Comfort

45/100
506 reviews

Shoddy, uncomfortable beds in noisy rooms with deficient A/C. Spacious rooms.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Room

44/100
1029 reviews

Badly maintained rooms with unacceptable beds and furniture, and filthy bathrooms. Rooms are large and clean enough, with great views. Old rooms, with unsatisfactory minibars. air conditioning and TV's.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Bar

41/100
95 reviews

Bar is not good. Standard beverage prices. Bar service is acceptable.

“Noisy people in the bar” “Watered down fruit juices” “Diluted orange juice”

Vibe

36/100
281 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Unstylish Hotel. Unpleasant entrance area.

“Wallpaper was very old” “Everything is old and falling apart” “Outdated and poorly maintained business hotel”

Pool

34/100
65 reviews

Dirty pool.

“Indoor pool had mold” “Swimming pool disgusting” “Have to pay to use the pool”

WiFi

34/100
82 reviews

WiFi isn't great although it's reasonably priced.

“Wi-Fi did not work” “Poor internet service” “Poor internet connectivity”

Ranked top 70% by solo travelers, with a score of 64

Good to know

  • Train station is close

    “Close to the light rail” “Close to docklands light railway”

  • Poor housekeeping

    “Room cleaning chaotic” “Very bad house keeping”

  • Bad management

    “Rude restaurant manager” “Manager refused”

  • TV is not good

    “No remote” “TV did not work”

Review highlights

Location

88/100
447 reviews

Great location. Great sightseeing, restaurants and shopping nearby. Close to public transport and the train. Expensive, terrible parking.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Value

63/100
303 reviews

Fairly good value for money. Internet is affordable. Expensive breakfast. Normally priced restaurant. Standard beverage prices.

“Overcharged for breakfast” “Fantastic value for money” “Paying for wifi”

Service

57/100
461 reviews

Poorly-managed, moderately professional staff and housekeeping. Bad reception staff but the service is somewhat friendly. Room service is average.

“Staff excellent” “Excellent travel links” “Unhelpful restaurant staff”

Food

49/100
127 reviews

Dining experience was subpar, but the menu and prices are alright. Desserts, fruits and sides are awful. Pizza is ok.

“Poorly presented fruit salad” “Worst dining experience” “Room service from the restaurant, which was terrible”

Wellness

43/100
47 reviews

Poor wellness & sports facilities. Average fitness area.

“Spa staff were not very helpful” “Had to pay to use gym” “Steam room broken”

Bar

41/100
44 reviews

Bar is not good. Standard beverage prices.

“Noisy people in the bar” “Watered down fruit juices” “Diluted orange juice”

Breakfast

35/100
170 reviews

Overpriced, subpar breakfast.

“Worst hotel breakfast” “Inedible breakfast-” “Dirty breakfast table”

Cleanliness

34/100
194 reviews

Bathrooms and rooms are untidy. Unclean hotel facilities.

“Dirty broken gym” “Hotel room was dirty and tired” “Dirty bed linen”

Comfort

33/100
389 reviews

Shoddy, uncomfortable beds in noisy rooms with deficient A/C. Average sized rooms.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Room

32/100
834 reviews

Bathrooms and bedrooms are badly cleaned and old. Rooms are badly-maintained with poor beds and bad TV's. Awful A/C, minibars, and furniture. Okay-sized rooms with good views.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

WiFi

30/100
137 reviews

WiFi isn't great although it's reasonably priced.

“Wi-Fi did not work” “Poor internet service” “Poor internet connectivity”

Amenities

28/100
219 reviews

Subpar entrance area and ancient facilities, but wonderful grounds. Bad architecture.

“Floors poorly maintained” “Poorly maintained public areas” “Broken front doors”

Vibe

20/100
272 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Unstylish Hotel. Unpleasant entrance area.

“Wallpaper was very old” “Everything is old and falling apart” “Outdated and poorly maintained business hotel”

Ranked top 63% by families, with a score of 67

Good to know

  • Expensive breakfast

    “Overcharged for breakfast” “Breakfast wasn't included”

  • Bad pool

    “Indoor pool had mold” “Swimming pool disgusting”

  • Great shopping

    “Near public transit and shops” “Close to mall with many Restaurants”

  • Bad breakfast

    “Worst hotel breakfast” “Inedible breakfast-”

Review highlights

Location

85/100
110 reviews

Great location near shopping and public transport. Expensive, terrible parking.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Value

65/100
59 reviews

Fairly good value for money. Internet is affordable. Expensive breakfast.

“Ludicrous price” “Overcharged for breakfast” “Bad and expensive wifi”

Service

53/100
111 reviews

Fairly friendly, professional staff, but reception is poor.

“Terrific staff” “Excellent travel links” “Unhelpful restaurant staff”

Food

52/100
27 reviews

Food is all right.

“Poorly presented fruit salad” “Room service from the restaurant, which was terrible” “Pizza disgusting”

Cleanliness

48/100
48 reviews

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

“Dirty broken gym” “Hotel room was dirty and tired” “Dirty bed linen”

Breakfast

38/100
49 reviews

Overpriced, subpar breakfast.

“Worst hotel breakfast” “Inedible breakfast-” “Dirty breakfast table”

Bar

37/100
13 reviews

Bar is not good.

“Noisy people in the bar” “Watered down fruit juices” “Diluted orange juice”

Amenities

36/100
50 reviews

Old facilities and unpleasant entrance area. Bad architecture.

“Floors poorly maintained” “Poorly maintained public areas” “Broken front doors”

WiFi

36/100
21 reviews

WiFi isn't great although it's reasonably priced.

“Wi-Fi did not work” “Poor internet service” “Poor internet connectivity”

Room

35/100
170 reviews

Unclean, badly-maintained rooms and bathrooms. Old rooms with shoddy beds, furniture, and A/C. Okay-sized rooms with good views.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Comfort

34/100
93 reviews

Shoddy, uncomfortable beds in noisy rooms with deficient A/C. Average sized rooms.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Pool

32/100
18 reviews

Bad pool.

“Indoor pool had mold” “Swimming pool disgusting” “Have to pay to use the pool”

Vibe

27/100
47 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Unstylish Hotel. Unpleasant entrance area.

“Wallpaper was very old” “Everything is old and falling apart” “Outdated and poorly maintained business hotel”

Ranked top 81% by business travelers, with a score of 55

Good to know

  • TV is not good

    “No remote” “TV did not work”

  • Bad minibar

    “No bar fridge” “No mini fridge”

  • Old rooms

    “Wallpaper was very old” “Very dated bathrooms”

  • Hotel is outdated

    “Old carpets” “Wallpaper was very old”

Review highlights

Location

90/100
89 reviews

Great location with excellent sightseeing. Hard to park, but close to public transport.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Value

64/100
70 reviews

Fairly good value for money. Internet is affordable.

“Ludicrous price” “Overcharged for breakfast” “Wifi is not free”

Service

62/100
93 reviews

Fairly friendly, professional staff, but reception is poor. Room service is average.

“Excellent travel links” “Staff were rude and unhelpful” “Unhelpful restaurant staff”

Cleanliness

54/100
51 reviews

Room and bathroom cleanliness is lacking. Moderately clean hotel facilities.

“Dirty broken gym” “Dirty bed linen” “Lifts that are filthy”

Food

50/100
22 reviews

Food is not good.

“Poorly presented fruit salad” “Worst dining experience” “Room service from the restaurant, which was terrible”

Bar

44/100
4 reviews

Bar is not good.

“Noisy people in the bar” “Watered down fruit juices” “Diluted orange juice”

Comfort

42/100
79 reviews

Shoddy, uncomfortable beds in noisy rooms with deficient A/C. Average sized rooms.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Breakfast

41/100
27 reviews

Bad breakfast.

“Worst hotel breakfast” “Inedible breakfast-” “Dirty breakfast table”

Room

40/100
164 reviews

Old, badly-kept rooms with poor beds and TV's. Untidy bathrooms and bad A/C, minibar and furniture. Rooms amply-sized and moderately tidy with excellent views.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Amenities

39/100
31 reviews

Old facilities and unpleasant entrance area. Bad architecture.

“Floors poorly maintained” “Poorly maintained public areas” “Broken front doors”

WiFi

33/100
27 reviews

WiFi isn't great although it's reasonably priced.

“Wi-Fi did not work” “Poor internet service” “Poor internet connectivity”

Vibe

23/100
63 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Unstylish Hotel. Unpleasant entrance area.

“Wallpaper was very old” “Everything is old and falling apart” “Outdated and poorly maintained business hotel”

Good to know

  • Hotel is outdated

    “Old carpets” “Wallpaper was very old”

  • Poor beds

    “Dirty bed linen” “Worst night's sleep”

  • Poor bathroom

    “Broken hair dryer” “Shower head was disgusting”

Review highlights

Location

86/100
14 reviews

Great location.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Value

60/100
10 reviews

Fairly good value for money.

“Unbeatable room rate” “Overcharged for breakfast” “No free wifi”

Service

57/100
19 reviews

Service is friendly enough, with acceptable reception staff.

“Excellent travel links” “Unhelpful restaurant staff” “Manager was rude and unhelpful”

Food

50/100
12 reviews

Food is not good.

“Poorly presented fruit salad” “Worst dining experience” “Room service from the restaurant, which was terrible”

Cleanliness

45/100
5 reviews

Dirty.

“Dirty broken gym” “Hotel room was dirty and tired” “Dirty bed linen”

WiFi

42/100
5 reviews

Bad internet service.

“Wi-Fi did not work” “Poor internet service” “Poor internet connectivity”

Comfort

42/100
29 reviews

Room sizes are okay, but uncomfortable with below average beds.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Room

41/100
52 reviews

Rooms, bathrooms and beds are inadequate. Average sized rooms.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Breakfast

38/100
18 reviews

Bad breakfast.

“Worst hotel breakfast” “Inedible breakfast-” “Dirty breakfast table”

Amenities

36/100
8 reviews

Bad amenities. Hotel grounds are ok.

“Floors poorly maintained” “Poorly maintained public areas” “Broken front doors”

Vibe

25/100
18 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated.

“Wallpaper was very old” “Everything is old and falling apart” “Outdated and poorly maintained business hotel”

Ranked top 96% by solo travelers, with a score of 55

Good to know

  • Food is all right

    “Poorly presented fruit salad” “Worst dining experience”

  • Hotel is outdated

    “Old carpets” “Wallpaper was very old”

  • Bad amenities

    “Floors poorly maintained” “Poorly maintained public areas”

  • Poor vibe

    “Wallpaper was very old” “Everything is old and falling apart”

Review highlights

Service

59/100
5 reviews

Service is adequate.

“Excellent travel links” “Staff are rude” “Horrible customer service”

Food

48/100
5 reviews

Food is not good.

“Poorly presented fruit salad” “Worst dining experience” “Room service from the restaurant, which was terrible”

Breakfast

41/100
5 reviews

Bad breakfast.

“Worst hotel breakfast” “Inedible breakfast-” “Dirty breakfast table”

Room

38/100
21 reviews

Okay sized but subpar rooms with poor beds.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Amenities

38/100
5 reviews

Bad amenities.

“Floors poorly maintained” “Poorly maintained public areas” “Broken front doors”

Comfort

38/100
10 reviews

Room sizes are okay, but uncomfortable with below average beds.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Vibe

21/100
7 reviews

Poor vibe. Hotel is outdated.

“Wallpaper was very old” “Everything is old and falling apart” “Outdated and poorly maintained business hotel”

Ranked top 86% by couples, with a score of 60

Good to know

  • Poor beds

    “Dirty bed linen” “Worst night's sleep”

  • Room is not nice

    “Hotel room was dirty and tired” “Dirty bed linen”

  • Uncomfortable

    “Broken aircon controls” “Dirty bed linen”

Review highlights

Service

55/100
7 reviews

Service is relatively friendly.

“Excellent customer service” “Excellent travel links” “Hotel staff to be welcoming and helpful”

Comfort

42/100
7 reviews

Not very comfortable, with bad beds.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Room

41/100
13 reviews

Bad rooms with subpar beds.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Ranked top 93% by families, with a score of 61

Good to know

  • Bad breakfast

    “Worst hotel breakfast” “Inedible breakfast-”

  • Uncomfortable

    “Broken aircon controls” “Dirty bed linen”

  • Room is not nice

    “Hotel room was dirty and tired” “Dirty bed linen”

Review highlights

Breakfast

39/100
4 reviews

Bad breakfast.

“Worst hotel breakfast” “Inedible breakfast-” “Dirty breakfast table”

Comfort

39/100
4 reviews

Uncomfortable.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Room

38/100
6 reviews

Room is not nice.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Review highlights

Location

83/100
10 reviews

Great location.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Service

59/100
7 reviews

Service is adequate.

“Excellent travel links” “Staff are rude” “Horrible customer service”

Room

40/100
11 reviews

Room is not nice.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Breakfast

38/100
4 reviews

Bad breakfast.

“Worst hotel breakfast” “Inedible breakfast-” “Dirty breakfast table”

Comfort

38/100
9 reviews

Uncomfortable.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Good to know

  • Hotel is outdated

    “Old carpets” “Wallpaper was very old”

  • Poorly-maintained rooms

    “Broken aircon controls” “Broken hair dryer”

  • Bad air conditioning

    “AIR CONDITIONERS VERY NOISY” “Broken aircon controls”

  • Bad furniture

    “Threadbare carpet and curtains” “Furnishings were stained”

Review highlights

Location

87/100
69 reviews

Great location with good access by car. Near to the city centre with good shopping options nearby.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Service

56/100
60 reviews

The service was acceptably friendly and professional, with decent reception staff.

“Excellent travel links” “Hotel staff to be welcoming and helpful” “Disorganised and rude staff”

Cleanliness

47/100
35 reviews

Dirty room. Moderately clean hotel facilities.

“Dirty broken gym” “Hotel room was dirty and tired” “Dirty bed linen”

Food

46/100
19 reviews

Food is not good.

“Poorly presented fruit salad” “Worst dining experience” “Room service from the restaurant, which was terrible”

Amenities

38/100
16 reviews

Poor buildings and an uninspiring entrance area.

“Floors poorly maintained” “Poorly maintained public areas” “Broken front doors”

WiFi

37/100
21 reviews

WiFi isn't great although it's reasonably priced.

“Wi-Fi did not work” “Poor internet service” “Poor internet connectivity”

Breakfast

36/100
24 reviews

Bad breakfast.

“Worst hotel breakfast” “Inedible breakfast-” “Dirty breakfast table”

Comfort

36/100
51 reviews

Shoddy, uncomfortable beds in noisy rooms with deficient A/C. Average sized rooms.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Room

24/100
106 reviews

Unclean, outdated rooms with bad minibars and A/C. Rooms need better maintenance with bad beds, furniture, and bathrooms. Okay-sized rooms with good views.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Vibe

21/100
48 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Unpleasant entrance area.

“Wallpaper was very old” “Everything is old and falling apart” “Outdated and poorly maintained business hotel”

Ranked top 84% by couples, with a score of 60

Good to know

  • Noisy

    “Fan was noisy” “Noisy nights sleep”

  • Bad minibar

    “No bar fridge” “No mini fridge”

  • Bad air conditioning

    “AIR CONDITIONERS VERY NOISY” “Broken aircon controls”

  • Poor beds

    “Dirty bed linen” “Worst night's sleep”

Review highlights

Location

87/100
19 reviews

Great location.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Service

54/100
16 reviews

Fairly friendly, professional staff, but reception is poor.

“Staff excellent” “Excellent travel links” “Unhelpful restaurant staff”

Cleanliness

48/100
9 reviews

Room cleanliness is OK, but overall cleanliness is lacking.

“Dirty broken gym” “Hotel room was dirty and tired” “Dirty bed linen”

Food

46/100
6 reviews

Food is not good.

“Poorly presented fruit salad” “Worst dining experience” “Room service from the restaurant, which was terrible”

Comfort

42/100
14 reviews

Shoddy, uncomfortable beds in noisy rooms with deficient A/C.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

WiFi

40/100
6 reviews

Bad internet service.

“Wi-Fi did not work” “Poor internet service” “Poor internet connectivity”

Room

34/100
31 reviews

Poorly-maintained rooms with inadequate A/C and bad minibars. Room is okay, but bathrooms are unpleasant and beds are poor.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Vibe

25/100
7 reviews

Poor vibe. Hotel is outdated.

“Wallpaper was very old” “Everything is old and falling apart” “Outdated and poorly maintained business hotel”

Ranked top 67% by solo travelers, with a score of 62

Good to know

  • Old rooms

    “Wallpaper was very old” “Very dated bathrooms”

  • Bad breakfast

    “Worst hotel breakfast” “Inedible breakfast-”

  • Bad internet service

    “Wi-Fi did not work” “Poor internet service”

  • Dirty room

    “Hotel room was dirty and tired” “Dirty bed linen”

Review highlights

Location

85/100
14 reviews

Great location.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Value

60/100
7 reviews

Fairly good value for money.

“Overcharged for breakfast” “Terrific value for money” “Had to pay for Wifi in my room”

Service

56/100
18 reviews

Service is relatively friendly.

“Exceptional customer service” “Excellent travel links” “Staff are rude”

Food

54/100
5 reviews

Food is all right.

“Poorly presented fruit salad” “Worst dining experience” “Room service from the restaurant, which was terrible”

Cleanliness

45/100
10 reviews

Dirty room.

“Dirty broken gym” “Hotel room was dirty and tired” “Dirty bed linen”

Breakfast

42/100
11 reviews

Bad breakfast.

“Worst hotel breakfast” “Inedible breakfast-” “Dirty breakfast table”

Comfort

39/100
12 reviews

Rooms are decent sized but not very comfortable.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Room

34/100
29 reviews

Dirty, old, poorly-maintained rooms and bathrooms. Average sized rooms.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

WiFi

34/100
9 reviews

Bad internet service.

“Wi-Fi did not work” “Poor internet service” “Poor internet connectivity”

Vibe

24/100
12 reviews

Poor vibe. Hotel is outdated.

“Wallpaper was very old” “Everything is old and falling apart” “Outdated and poorly maintained business hotel”

Ranked top 94% by business travelers, with a score of 63

Good to know

  • Hotel is outdated

    “Old carpets” “Wallpaper was very old”

  • Poor vibe

    “Wallpaper was very old” “Everything is old and falling apart”

  • Dirty

    “Dirty broken gym” “Hotel room was dirty and tired”

  • Room is not nice

    “Hotel room was dirty and tired” “Dirty bed linen”

Review highlights

Service

59/100
6 reviews

Service is adequate.

“Excellent travel links” “Unhelpful restaurant staff” “Manager was rude and unhelpful”

Cleanliness

51/100
5 reviews

Clean.

“Stained bed sheet” “Gym changing room dirty” “Lifts that are filthy”

Room

38/100
7 reviews

Room is not nice.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Vibe

23/100
7 reviews

Poor vibe. Hotel is outdated.

“Wallpaper was very old” “Everything is old and falling apart” “Outdated and poorly maintained business hotel”

Good to know

  • Poor beds

    “Dirty bed linen” “Worst night's sleep”

  • Bad furniture

    “Threadbare carpet and curtains” “Furnishings were stained”

Review highlights

Location

85/100
13 reviews

Great location.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Service

59/100
13 reviews

Service is adequate. Housekeeping is satisfactory.

“Exceptional customer service” “Excellent travel links” “Staff were rude and unhelpful”

Breakfast

39/100
11 reviews

Bad breakfast.

“Worst hotel breakfast” “Inedible breakfast-” “Dirty breakfast table”

Comfort

38/100
17 reviews

Room sizes are okay, but uncomfortable with below average beds.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Room

37/100
24 reviews

Bad rooms with subpar beds. Reasonably sized rooms but poor furniture.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Ranked top 86% by couples, with a score of 64

Good to know

  • Room is not nice

    “Hotel room was dirty and tired” “Dirty bed linen”

  • Uncomfortable

    “Broken aircon controls” “Dirty bed linen”

  • Great location

    “Hotel location is brilliant” “Excellent underground connection”

  • Poor beds

    “Dirty bed linen” “Worst night's sleep”

Review highlights

Location

89/100
5 reviews

Great location.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Service

60/100
5 reviews

Service is adequate.

“Excellent customer service” “Excellent travel links” “Staff are rude”

Comfort

38/100
6 reviews

Not very comfortable, with bad beds.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Room

36/100
8 reviews

Bad rooms with subpar beds.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Good to know

  • Hotel is outdated

    “Old carpets” “Wallpaper was very old”

  • Poorly-maintained rooms

    “Broken aircon controls” “Broken hair dryer”

  • Old rooms

    “Wallpaper was very old” “Very dated bathrooms”

  • Poor bathroom

    “Broken hair dryer” “Shower head was disgusting”

Review highlights

Location

91/100
49 reviews

Good location, close to public transport.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Service

63/100
49 reviews

Service is relatively friendly. Bad reception, and mediocre housekeeping.

“Excellent travel links” “Unhelpful restaurant staff” “Manager was rude and unhelpful”

Value

59/100
29 reviews

Fairly good value for money. Internet is affordable.

“Overcharged for breakfast” “Excellent value” “Wifi is not free”

Food

52/100
10 reviews

Food is all right.

“Poorly presented fruit salad” “Lovely evening meal” “Room service from the restaurant, which was terrible”

Comfort

50/100
48 reviews

So-so comfort, noisy rooms, and poor beds. Room and bathroom sized adequately.

“Peaceful surroundings” “Broken aircon controls” “Terrible night sleep”

Cleanliness

50/100
22 reviews

Unclean hotel facilities. Room cleanliness is acceptable.

“Dirty broken gym” “Hotel room was dirty and tired” “Dirty bed linen”

Room

42/100
77 reviews

Room need better maintenance, and minibars are not great. Rooms amply-sized and moderately tidy with excellent views. Out-dated rooms with uncomfortable beds and unsightly furniture. Bathrooms are moderately-sized, but substandard.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Breakfast

41/100
15 reviews

Bad breakfast.

“Worst hotel breakfast” “Inedible breakfast-” “Dirty breakfast table”

Amenities

40/100
14 reviews

Poor hotel buildings.

“Floors poorly maintained” “Poorly maintained public areas” “Broken front doors”

WiFi

36/100
14 reviews

WiFi isn't great although it's reasonably priced.

“Wi-Fi did not work” “Poor internet service” “Poor internet connectivity”

Vibe

25/100
25 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated.

“Wallpaper was very old” “Everything is old and falling apart” “Outdated and poorly maintained business hotel”

Ranked top 65% by couples, with a score of 66

Good to know

  • Poor hotel buildings

    “Floors poorly maintained” “Poorly maintained public areas”

  • Hotel is outdated

    “Old carpets” “Wallpaper was very old”

  • Poor beds

    “Dirty bed linen” “Worst night's sleep”

  • Bad amenities

    “Floors poorly maintained” “Poorly maintained public areas”

Review highlights

Location

89/100
19 reviews

Great location.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Value

62/100
11 reviews

Fairly good value for money.

“Overcharged for breakfast” “Unbeatable value for money” “Paying for parking”

Service

61/100
11 reviews

Service is average, but very friendly.

“Exceptional customer service” “Excellent travel links” “Staff are rude”

Cleanliness

53/100
9 reviews

Room cleanliness is acceptable.

“Sanitary towel” “Everything was clean” “Stained bed sheet”

Comfort

45/100
18 reviews

Room sizes are okay, but uncomfortable with below average beds.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Amenities

44/100
6 reviews

Poor hotel buildings.

“Floors poorly maintained” “Poorly maintained public areas” “Broken front doors”

Room

43/100
29 reviews

Out-of-date, run down rooms with bad bathrooms and beds. Fine room size and cleanliness.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Vibe

24/100
10 reviews

Poor vibe. Hotel is outdated.

“Wallpaper was very old” “Everything is old and falling apart” “Outdated and poorly maintained business hotel”

Ranked top 71% by solo travelers, with a score of 60

Good to know

  • Bad internet service

    “Wi-Fi did not work” “Poor internet service”

  • Bad breakfast

    “Worst hotel breakfast” “Inedible breakfast-”

  • Poorly-maintained rooms

    “Broken aircon controls” “Broken hair dryer”

  • Great location

    “Hotel location is brilliant” “Excellent underground connection”

Review highlights

Location

89/100
9 reviews

Great location.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Service

62/100
11 reviews

Service is average, but very friendly.

“Excellent travel links” “Unhelpful restaurant staff” “Manager was rude and unhelpful”

Value

59/100
6 reviews

Fairly good value for money.

“Overcharged for breakfast” “Bad for the price” “Paying for wifi”

Comfort

41/100
9 reviews

Rooms are decent sized but not very comfortable.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Breakfast

39/100
6 reviews

Bad breakfast.

“Worst hotel breakfast” “Inedible breakfast-” “Dirty breakfast table”

Room

34/100
16 reviews

Decently sized rooms, but neglected.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

WiFi

31/100
5 reviews

Bad internet service.

“Wi-Fi did not work” “Poor internet service” “Poor internet connectivity”

Ranked top 71% by families, with a score of 71

Good to know

  • Room is not nice

    “Hotel room was dirty and tired” “Dirty bed linen”

Review highlights

Service

57/100
4 reviews

Service is adequate.

“Excellent travel links” “Staff were rude and unhelpful” “Unhelpful restaurant staff”

Comfort

46/100
3 reviews

Uncomfortable.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Room

41/100
4 reviews

Room is not nice.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Good to know

  • Hotel is outdated

    “Old carpets” “Wallpaper was very old”

  • Bad air conditioning

    “AIR CONDITIONERS VERY NOISY” “Broken aircon controls”

  • Old rooms

    “Wallpaper was very old” “Very dated bathrooms”

  • Bad furniture

    “Threadbare carpet and curtains” “Furnishings were stained”

Review highlights

Location

83/100
29 reviews

Great location.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Value

66/100
16 reviews

Fairly good value for money.

“Overcharged for breakfast” “Great value for the money” “No free wifi”

Service

56/100
18 reviews

Service is relatively friendly.

“Excellent travel links” “Hotel staff to be welcoming and helpful” “Terrible staff”

Cleanliness

53/100
10 reviews

Room cleanliness is acceptable.

“Stained bed sheet” “Dirty broken gym” “Hotel room was dirty and tired”

Food

52/100
7 reviews

Food is all right.

“Excellent Indian Restaurant” “Poorly presented fruit salad” “Room service from the restaurant, which was terrible”

Comfort

48/100
26 reviews

Spacious but uncomfortable rooms with poor beds and A/C.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Room

47/100
44 reviews

Fairly clean rooms, but old with inadequate A/C and furniture. Spacious rooms and nice views, but unpleasant beds and bathrooms.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Amenities

39/100
7 reviews

Poor hotel buildings.

“Floors poorly maintained” “Poorly maintained public areas” “Broken front doors”

Breakfast

37/100
13 reviews

Bad breakfast.

“Worst hotel breakfast” “Inedible breakfast-” “Dirty breakfast table”

WiFi

33/100
13 reviews

Bad internet service.

“Wi-Fi did not work” “Poor internet service” “Poor internet connectivity”

Vibe

24/100
15 reviews

Poor vibe. Hotel is outdated.

“Wallpaper was very old” “Everything is old and falling apart” “Outdated and poorly maintained business hotel”

Ranked top 48% by couples, with a score of 72

Good to know

  • Great location

    “Hotel location is brilliant” “Excellent underground connection”

  • Poor vibe

    “Wallpaper was very old” “Everything is old and falling apart”

  • Uncomfortable

    “Broken aircon controls” “Dirty bed linen”

  • Room is not nice

    “Hotel room was dirty and tired” “Dirty bed linen”

Review highlights

Location

82/100
8 reviews

Great location.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Service

59/100
7 reviews

Service is adequate.

“Staff were excellent” “Excellent travel links” “Unhelpful restaurant staff”

Cleanliness

48/100
4 reviews

Dirty.

“Dirty broken gym” “Hotel room was dirty and tired” “Dirty bed linen”

Comfort

42/100
8 reviews

Uncomfortable.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Room

40/100
17 reviews

Room is not nice.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Vibe

23/100
6 reviews

Poor vibe.

“Wallpaper was very old” “Everything is old and falling apart” “Outdated and poorly maintained business hotel”

Ranked top 71% by families, with a score of 70

Good to know

  • Uncomfortable

    “Broken aircon controls” “Dirty bed linen”

  • Room is not nice

    “Hotel room was dirty and tired” “Dirty bed linen”

Review highlights

Service

56/100
4 reviews

Service is adequate.

“Excellent travel links” “Staff are rude and not helpful” “Unhelpful restaurant staff”

Room

46/100
6 reviews

Room is not nice.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Comfort

45/100
5 reviews

Uncomfortable.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Ranked top 78% by solo travelers, with a score of 62

Good to know

  • Room is not nice

    “Hotel room was dirty and tired” “Dirty bed linen”

Review highlights

Value

58/100
4 reviews

Fairly good value for money.

“Extortionate car parking” “Overcharged for breakfast” “Terrific value for money”

Room

34/100
5 reviews

Room is not nice.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Good to know

  • Old facilities

    “Dated elevator” “The outside looks dated”

  • Hotel is outdated

    “Old carpets” “Wallpaper was very old”

  • Poor hotel buildings

    “Floors poorly maintained” “Poorly maintained public areas”

Review highlights

Location

86/100
12 reviews

Great location.

“Hotel location is brilliant” “Excellent underground connection” “Excellent parking”

Value

61/100
15 reviews

Fairly good value for money.

“Extortionate car parking” “Overcharged for breakfast” “Great deal on this hotel”

Service

60/100
18 reviews

Service is relatively friendly.

“Excellent travel links” “Staff are rude and not helpful” “Unhelpful restaurant staff”

Comfort

46/100
8 reviews

Uncomfortable.

“Broken aircon controls” “Dirty bed linen” “Worst night's sleep”

Cleanliness

46/100
4 reviews

Dirty.

“Dirty broken gym” “Hotel room was dirty and tired” “Dirty bed linen”

Room

42/100
19 reviews

Room is not nice.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Amenities

37/100
8 reviews

Old facilities.

“Floors poorly maintained” “Poorly maintained public areas” “Broken front doors”

WiFi

31/100
6 reviews

Bad internet service.

“Wi-Fi did not work” “Poor internet service” “Poor internet connectivity”

Vibe

22/100
8 reviews

Poor vibe. Hotel is outdated.

“Wallpaper was very old” “Everything is old and falling apart” “Outdated and poorly maintained business hotel”

Ranked top 84% by solo travelers, with a score of 65

Good to know

  • Room is not nice

    “Hotel room was dirty and tired” “Dirty bed linen”

Review highlights

Service

57/100
8 reviews

Service is adequate.

“Staff excellent” “Excellent travel links” “Unhelpful restaurant staff”

Room

41/100
5 reviews

Room is not nice.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Ranked top 69% by couples, with a score of 76

Good to know

  • Room is not nice

    “Hotel room was dirty and tired” “Dirty bed linen”

Review highlights

Service

64/100
3 reviews

Service is adequate.

“Excellent travel links” “Disorganised and rude staff” “Horrible customer service”

Value

64/100
5 reviews

Fairly good value for money.

“Overcharged for breakfast” “Fantastic value for money” “Paid for wifi”

Room

45/100
6 reviews

Room is not nice.

“Hotel room was dirty and tired” “Dirty bed linen” “Carpet in the room is disgusting”

Review Semantics by TrustYou

Customer Reviews of The International Hotel

3.0 out of 5. Based on 2828 guest reviews , Average

Property Description

DESCRIPTION: The Britannia International is situated in a tranquil setting on the water's edge in the Heart of London's Docklands internationally famous office development, and home of many multi-national companies. A haven of luxury and comfort, yet within easy reach of The City of London, the West End and some of London's top attractions. The hotel is well located within three minutes walk of South Quay on the Docklands Light Railway and Canary Wharf on the Jubilee Line. A 'room with a view' - the hotel offers spectacular panoramic views of London, including the Millennium Dome, Canary Wharf, Greenwich, the River Thames and the London skyline. The hotel has 442 well-appointed air-conditioned rooms with double rooms as standard, the majority of which host zip and link beds. If you wish to book a higher grade room a variety of luxury penthouse suites are available, some with balconies. RESTAURANT The popular carvery overlooks the Canary Wharf and offers a variety of speciality dishes. This restaurant is ideal for those in a hurry or those wanting to relax and enjoy this unique waterside setting. By contrast, the Pizzeria has the bustle and decor of an Italian Trattoria and serves traditional Italian dishes in more informal surroundings. INTERNET: High-Speed Wireless Internet Access Catering for technology-dependent travellers and corporate meeting planners, The International Hotel offers high-speed wireless LAN access in the restaurant, bar and reception areas with plans to extend coverage throughout the hotel. The WLAN offers users the opportunity to turn on their laptops and connect to the Internet at 40 times traditional modem speed without having to plug in any cables or dial up via a modem. TRANSPORTATION - Docklands LightRailway: All tickets, Travel cards and Rail passes can be used on DLR provided they are valid for the day of travel and cover zones 1, 2, 3 and 4. - By Tube: The International Hotel is within walking distance of the Jubilee Line station at Canary Wharf. Once you exit the station you can see the Hotel on your left. Proceed down the road, under Heron Quay Light Railway station and then turn left along the narrow green footbridge. This will take you to the other side of the river and alongside the Hotel. If you turn right you will be at the main entrance of the Hotel.

Details / Other Expenses

Check In: 14:00
Check Out: 11:00
Year of Last Renovation: 2003
Floors: 13
Rooms: 530
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 20
Handicap Rooms:
Suites: 36
Room Windows: Windows Do Open
Cleaning Frequency: Daily
Meeting Rooms: 0
Meeting Space: 30000 sq. feet
Banquet Space: Holds 1000 people
Policies / Expenses
Cancellation:
18:00 Day of Arrival
Nightly Parking: £15
Total Taxes: 20.00%
Total Misc Fees: $14.25 USD
(mandatory resort fees/taxes)
Rooms Wireless Internet Fee: 7.00 Per Day
Rooms Wired Internet Fee: 7.00 Per Day

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • ATM
  • Baggage storage facilities
  • Breakfast in room
  • Central location
  • Concierge service
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Diners Club
  • Currency exchange
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ironing facilities
  • Jacuzzi
  • Laundry facilities
  • Licensed bar
  • Non-smoking rooms
  • 24 hours opened
  • Private bathroom in room
  • Private car parking
  • Restaurant
  • 24 hours room service
  • Sauna
  • Self controlled heating/cooling system
  • Shower
  • Solarium
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone in all rooms
  • Television

Airport & Shuttle Information

Lodon city Airport is situated 20 min away from our hotel. Get the DLR until South Quay Station and go on the right when out of the station. Our hotel is located five minute's away from the station.

Airport Shuttle? Sorry, no airport shuttle available.
Previously known as:
Britannia International, International Britannia Hotel

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