HILTON HOTEL & SUITES NIAGARA FALLS

6361 Fallsview Blvd., Niagara Falls, ON L2G3V9 Canada (CAN)
4.0 Star Downtown Hotel
43.08283-79.08293
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Very Good
4.0/ 5

Based on 5480 guest reviews

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  • We have an indoor pool ready for use
  • Fitness center on property
  • 965 sleeping rooms in hotel
  • Hotel has 51 floors
  • Hotel has 500 suites
  • Check out: 11:00am
  • Group score of 7.5/10
  • 8 meeting rooms in property

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Room Types

Check Rates1 King Bed Casino City View Floors 4 15 High Speed 8 95 Day Serenity Bed Luxury Linens Sleeps Up To
Non-Smoking
Check Rates1 King Bed City View
Non-Smoking
Check Rates1 King Studio with Sofa Bed Can Us Fallsview Floors 22 32 Sitting Area Whirlpool Tub Serenity Bed Sl
Non-Smoking
Check Rates2 Bdr Deluxe Suite Whirlpool Casino City View Sofa Bed 1 King in Each Bdr Vanity Area
Non-Smoking
Check Rates2 Bdr Deluxe Suite Whirlpool Casino City View Sofa Bed 1 King in Each Bdr Vanity Area Floors 8 11 Sl
Non-Smoking
Check Rates2 Bdr Deluxe Suite Whirlpool Falls View Sofa Bed 1 King in Each Bdr Vanity Area
Non-Smoking
Check Rates2 Bdr Deluxe Suite Whirlpool Falls View Sofa Bed 1 King in Each Bdr Vanity Area Can Us Fallsview Fl
Non-Smoking
Check Rates2 Bdr Deluxe Suite Whirlpool Premium View Sofa Bed 1 King in Each Bdr Vanity Area
Non-Smoking
Check Rates2 Bdr Deluxe Suite Whirlpool U S View Sofa Bed 1 King in Each Bdr Vanity Area
Non-Smoking
Check Rates2 Bedroom Family Fallsview Suite
Non-Smoking
Check Rates2 Bedroom Family Fallsview Suite Non Refund
Non-Smoking
Check Rates2 Queen Beds American Fallsview Floors 10 21 High Speed 12 95 Day Serenity Bed
Non-Smoking
Check Rates2 Queen Beds Both Falls View Canada and U S Floors 22 32 High Speed 12 95 Day Serenity Bed
Non-Smoking
Check Rates2 Queen Beds Both Falls View Canada and U Sfloors 22 32 High Speed 12 95 Day Serenity Bed Luxury Lin
Non-Smoking
Check Rates2 Queen Beds Both Fallsview
Non-Smoking
Check Rates2 Queen Beds Both Fallsview Non Refund
Non-Smoking
Check Rates2 Queen Beds City View Floors 4 15 High Speed 8 95 Day Serenity Bed
Non-Smoking
Check Rates2 Queen Beds No View
Non-Smoking
Check Rates2 Queen Beds No View Floors 4 15 High Speed 8 95 Day Serenity Bed
Non-Smoking
Check Rates2 Queen Beds No View Floors 4 15 High Speed 8 95 Day Serenity Bed Luxury Linens Sleeps Up To Four Pe
Non-Smoking
Check Rates2x Points Package 2 Bdr Deluxe Suite Whirlpool Casino City View Sofa Bed 1 King in Each Bdr Vanity A
Non-Smoking
Check Rates2x Points Package 2 Bdr Deluxe Suite Whirlpool Falls View Sofa Bed 1 King in Each Bdr Vanity Area
Non-Smoking
Check Rates2x Points Package 2 Bdr Deluxe Suite Whirlpool Premium View Sofa Bed 1 King in Each Bdr Vanity Area
Non-Smoking
Check Rates2x Points Package 2 Bdr Deluxe Suite Whirlpool U S View Sofa Bed 1 King in Each Bdr Vanity Area
Non-Smoking
Check Rates2x Points Package 2 Queen Beds American Fallsview Floors 10 21 High Speed 12 95 Day Serenity Bed
Non-Smoking
Check Rates2x Points Package 2 Queen Beds Both Falls View Canada and U S Floors 22 32 High Speed 12 95 Day Sere
Non-Smoking
Check Rates2x Points Package 2 Queen Beds City View Floors 4 15 High Speed 8 95 Day Serenity Bed
Non-Smoking
Check Rates2x Points Package 2 Queen Beds No View Floors 4 15 High Speed 8 95 Day Serenity Bed
Non-Smoking
Check RatesBreakfast and WiFi 2 Queen Beds American Fallsview Floors 10 21 High Speed 12 95 Day Serenity Bed
Non-Smoking
Check RatesBreakfast and WiFi 2 Queen Beds Both Falls View Canada and U S Floors 22 32 High Speed 12 95 Day Ser
Non-Smoking
Check RatesBreakfast and WiFi 2 Queen Beds City View Floors 4 15 High Speed 8 95 Day Serenity Bed
Non-Smoking
Check RatesBreakfast and WiFi 2 Queen Beds No View Floors 4 15 High Speed 8 95 Day Serenity Bed
Non-Smoking
Check RatesFalls View Room
Non-Smoking
Check RatesKing Jetted Tub Studio Can Us Vw
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Check RatesKing Jetted Tub Studio Can Us Vw Non Refund
Non-Smoking
Check RatesSuite 2 Bedrooms
Non-Smoking

Local Attractions

Fallsview Casino, The Falls, Maid of the Mist, Scenic Tunnels, Marineland, Skylon Tower, Clifton Hill

Summary of Verified Reviews

Summary of 8,667 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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82
Very Good

Very good water park hotel. Close to Fallsview Casino. Close to excursion tours and has nearby parking areas. Service and general atmosphere is cheerful. Clean hotel facilities. Popular among families.

“The kids loved the waterslide” “Coffee shop was great”

Great Overall Ranking Top 15% in city
Excellent Water Park Hotel Top 1% in city
Excellent Family Hotel Top 2% in city
Best Shopping In City
Best Sightseeing In City

Good to know

  • Great view

    “Night views were amazing” “Amazing view of everything”

  • Poor access to parking

    “Parking was poorly” “Charged twice for parking”

  • Poorly-maintained rooms

    “Faucet in shower was broken” “Walls in stairway pealing and filthy”

  • Poor bathroom

    “Washroom is very small and dirty” “Shower was Dirty”

Review highlights

Location

81/100
1641 reviews

Good location, close to public transport. Expensive, terrible parking. Great nearby restaurants and bars with excellent excursions. Near downtown with great sightseeing and shopping. Reasonably accessible by car.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Pool

76/100
542 reviews

Great but dirty pool.

“The kids loved the waterslide” “Kid loved the slide” “Great shower and whirlpool bath”

Service

70/100
1814 reviews

Poorly-managed but friendly service especially at the restaurant. Service, housekeeping and reception are all fine. Room service is average. Hotel security is not good. Smooth booking process. Bad tour guide.

“Staff wonderful and friendly” “Hotel staff was very attentive and professional” “Amazing room service”

Food

70/100
501 reviews

Decent food and okay desserts. Restaurant is expensive, and the menu is alright, but side dishes are not great. Delicious beef dishes & steak. Salads are not good.

“No a la carte” “Stale pastries” “Salad bar choices are terrible”

Room

67/100
3625 reviews

Okay beds and somewhat clean, big rooms with excellent views. Badly-kept, outdated rooms with unclean bathrooms and substandard A/C. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes.

“Vacumed bed cover” “Stained carpet and wall” “Washroom is very small and dirty”

Amenities

62/100
726 reviews

Unacceptable entrance area with mediocre facilities. Pleasant hotel grounds. Unspectacular architecture. Smoking area is not nice.

“Terrible elevators” “Restaurant and lounge are ruined” “Hallway carpet dirty”

Vibe

60/100
571 reviews

OK vibe and a friendly atmosphere. Unpleasant entrance area. Relatively modern hotel. Stylish Hotel. Luxurious Hotel. Great water park hotel. Awesome for families.

“Excellent ambience” “Overall our stay was enjoyable” “Hallways not very clean”

Cleanliness

58/100
922 reviews

Rooms relatively clean, but bathroom and pool area not clean enough. Clean hotel facilities. Unclean wellness & sports facilities.

“Stained carpet and wall” “Washroom is very small and dirty” “Dirty bed sheets”

Bar

57/100
117 reviews

Standard bar. Standard beverage prices. Alcoholic drinks are not good. Good wines.

“Free cocktail reception” “No wine glasses” “No free drinking”

Wellness

53/100
103 reviews

Fitness area is bad but wellness area/options are acceptable. Sauna is ok. Unclean wellness & sports facilities.

“Jet tub was a bonus” “GYM is so small” “Lovely spa bath”

Breakfast

50/100
303 reviews

Breakfast is decent but expensive.

“Had to pay for breakfast” “Great restaurant and breakfast buffets” “Breakfast needs to improve”

Value

37/100
1203 reviews

Poor value for money. Overpriced restaurant, particularly breakfasts, and WiFi. Standard beverage prices.

“Paid for "in room" wifi” “Unacceptable service charge” “Charged twice for parking”

WiFi

30/100
410 reviews

Poor, over-priced WiFi.

“Paid for "in room" wifi” “WiFi was horrible” “Wifi charged me for”

Ranked top 12% by couples, with a score of 84

Good to know

  • Smoking area is not nice

    “No smoking rooms” “No smoking room”

  • Delicious beef dishes & steak

    “New steak” “Steak house on site was very good”

  • Bad side dishes

    “Dry rice” “No dressing”

  • Good restaurant service

    “A lot of waiting time” “Including restaurant staff”

Review highlights

Location

77/100
408 reviews

Great location. Expensive, terrible parking. Great sightseeing, restaurants and shopping nearby. Reasonably accessible by car.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Service

73/100
446 reviews

Restaurant service is friendly and professional. Decent reception and housekeeping. Room service is average.

“Staff wonderful and friendly” “Hotel staff was very attentive and professional” “Amazing room service”

Room

67/100
965 reviews

Average but big rooms with wonderful views, and okay beds. Rooms are filthy, along with the bathrooms, with unacceptable TV's. Shabby, old rooms with bad A/C and furniture. Unacceptable minibars and kitchenettes.

“Vacumed bed cover” “Stained carpet and wall” “Washroom is very small and dirty”

Food

62/100
130 reviews

Awesome dining experience with a decent menu and fairly tasty food. Expensive restaurant with bad side dishes. Delicious beef dishes & steak.

“No a la carte” “Paid for dinner” “Stale pastries”

Comfort

60/100
263 reviews

Large rooms with average comfort and standard beds. Terrible A/C and noisy rooms.

“Big soaker tub” “Washroom is very small and dirty” “Dirty bed sheets”

Amenities

59/100
181 reviews

Grounds are great and buildings are okay, but the entrance is unimpressive. Unspectacular architecture. Smoking area is not nice.

“Staff on the floor all gorgeous” “Hallways not very clean” “Restaurant and lounge are ruined”

Vibe

57/100
132 reviews

OK vibe and a friendly atmosphere. Unpleasant entrance area. Hotel is outdated. Stylish Hotel. Luxurious Hotel.

“Excellent ambience” “Overall our stay was enjoyable” “Hallways not very clean”

Cleanliness

56/100
195 reviews

Quite clean. Dirty rooms, bathrooms, and pool area. Clean hotel facilities.

“Stained carpet and wall” “Washroom is very small and dirty” “Dirty bed sheets”

Breakfast

53/100
81 reviews

Breakfast is decent but expensive.

“Great restaurant and breakfast buffets” “Great breakfast” “Complementary breakfast”

Wellness

52/100
31 reviews

Fitness area is bad but wellness area/options are acceptable.

“Jet tub was a bonus” “Very small fitness facility” “Great spa tub”

Value

35/100
337 reviews

Poor value for money. Overpriced restaurant, particularly breakfasts, and WiFi. Standard beverage prices.

“Paid for "in room" wifi” “Unacceptable service charge” “Charged twice for parking”

WiFi

30/100
122 reviews

Poor, over-priced WiFi.

“Paid for "in room" wifi” “WiFi was horrible” “Wifi charged me for”

Ranked top 9% by families, with a score of 81

Good to know

  • Smooth booking process

    “Thanks to booking” “Fast booking”

  • Great shopping

    “Coffee shop was great” “Casino and surrounding shopping was open”

  • Luxurious Hotel

    “Deluxe king room with views”

  • Clean hotel facilities

    “Everything was perfectly clean” “I like the clean environment”

Review highlights

Location

77/100
401 reviews

Great location. Expensive, terrible parking. Great eating out nearby together with excellent sightseeing and excursions. Reasonably accessible by car.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Pool

72/100
179 reviews

Great but dirty pool.

“The kids loved the waterslide” “Kid loved the slide” “Great shower and whirlpool bath”

Service

68/100
388 reviews

Service professionalism and housekeeping are average. Service is welcoming but the reception is bad. Room service is average. Booking process is sufficient.

“Hotel staff was very attentive and professional” “Staff were excellent and very helpful” “Front desk staff was terrible”

Food

66/100
107 reviews

Adequate menu with an alright dining experience. Expensive restaurant with poor desserts.

“Restaurant on the 33rd floor is excellent” “No a la carte” “Stale pastries”

Room

64/100
801 reviews

Okay beds and somewhat clean, big rooms with excellent views. Badly-kept, outdated rooms with unclean bathrooms and substandard A/C. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes.

“Vacumed bed cover” “Stained carpet and wall” “Washroom is very small and dirty”

Amenities

57/100
177 reviews

Unacceptable entrance area with mediocre facilities. Pleasant hotel grounds.

“Terrible elevators” “Restaurant and lounge are ruined” “Hallway carpet dirty”

Wellness

56/100
13 reviews

Sufficient wellness & sports facilities.

“Jet tub was a bonus” “Jetted tub didn't work” “Fitness room is tiny”

Cleanliness

54/100
213 reviews

Rooms relatively clean, but bathroom and pool area not clean enough. Clean hotel facilities.

“Stained carpet and wall” “Washroom is very small and dirty” “Dirty bed sheets”

Bar

53/100
25 reviews

Standard bar. Standard beverage prices.

“Free cocktail reception” “No wine glasses” “No free drinking”

Vibe

49/100
119 reviews

Atmosphere is friendly but the vibe is low. Hotel is outdated. Unpleasant entrance area. Luxurious Hotel. Stylish Hotel.

“Loud music” “Elevator is terrible” “Restaurant and lounge are ruined”

Breakfast

42/100
85 reviews

Overpriced, subpar breakfast.

“No complimentary breakfast” “Had to pay for breakfast” “No coffee cups”

Value

37/100
288 reviews

Poor value for money. Overpriced restaurant, particularly breakfasts, and WiFi. Standard beverage prices.

“Paid for "in room" wifi” “Unacceptable service charge” “Charged twice for parking”

WiFi

31/100
131 reviews

Poor, over-priced WiFi.

“Paid for "in room" wifi” “WiFi was horrible” “Wifi charged me for”

Ranked top 37% by business travelers, with a score of 68

Good to know

  • Poorly-maintained rooms

    “Faucet in shower was broken” “Walls in stairway pealing and filthy”

  • Poor access to parking

    “Parking was poorly” “Charged twice for parking”

  • Friendly service

    “Staff wonderful and friendly” “Hotel staff was very attentive and professional”

  • Great pool

    “The kids loved the waterslide” “Kid loved the slide”

Review highlights

Location

80/100
20 reviews

Excellent location with good excursion options. Poor access to parking.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Service

68/100
21 reviews

Friendly service and acceptable reception.

“Hotel staff was very attentive and professional” “Staff was very friendly and attentive” “Front desk staff was terrible”

Amenities

62/100
5 reviews

Average hotel building.

“Staff on the floor all gorgeous” “Facilities are excellent” “Restaurant and lounge are ruined”

Room

62/100
35 reviews

Rooms are somewhat clean but have fantastic views. Poorly-maintained rooms.

“Vacumed bed cover” “Stained carpet and wall” “Washroom is very small and dirty”

Vibe

61/100
9 reviews

Decent vibe.

“Overall our stay was enjoyable” “Restaurant and lounge are ruined” “Rude rundown motel”

Cleanliness

56/100
11 reviews

Room cleanliness is acceptable.

“Stained carpet and wall” “Washroom is very small and dirty” “Dirty bed sheets”

Value

36/100
13 reviews

Poor value for money.

“Paid for "in room" wifi” “Unacceptable service charge” “Charged twice for parking”

Ranked top 10% by solo travelers, with a score of 80

Good to know

  • Great view

    “Night views were amazing” “Amazing view of everything”

  • Poor value for money

    “Paid for "in room" wifi” “Unacceptable service charge”

  • Fantastic service

    “Staff wonderful and friendly” “Hotel staff was very attentive and professional”

  • Friendly service

    “Staff wonderful and friendly” “Hotel staff was very attentive and professional”

Review highlights

Location

82/100
13 reviews

Great location.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Food

68/100
5 reviews

Food is all right.

“No a la carte” “Stale pastries” “Salad bar choices are terrible”

Service

67/100
15 reviews

Service is average, but very friendly.

“Hotel staff was very attentive and professional” “Rude Front desk staff” “Horrible security employees”

Comfort

66/100
9 reviews

Relatively comfortable, with good beds.

“Vacumed bed cover” “Big soaker tub” “Terrible pillows”

Room

61/100
20 reviews

Rooms are alright, but bathrooms are not great. Excellent beds and great views.

“Stained carpet and wall” “Washroom is very small and dirty” “Dirty bed sheets”

Vibe

52/100
5 reviews

Decent vibe.

“Overall our stay was enjoyable” “Elevators were working fine” “Loud music”

Breakfast

48/100
3 reviews

Bad breakfast.

“No complimentary breakfast” “Had to pay for breakfast” “No coffee cups”

Value

34/100
11 reviews

Poor value for money.

“Paid for "in room" wifi” “Unacceptable service charge” “Charged twice for parking”

Good to know

  • Internet is expensive

    “Paid for "in room" wifi” “Wifi charged me for”

  • Expensive parking

    “Garage over charged” “Parking charges for their parking garage are too high”

  • Great view

    “Night views were amazing” “Amazing view of everything”

  • Expensive breakfast

    “Had to pay for breakfast” “Doesn't include breakfast”

Review highlights

Location

75/100
50 reviews

Great location. Expensive, terrible parking.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Room

72/100
124 reviews

Okay beds and somewhat clean, big rooms with excellent views. Dirty, neglected rooms with poor furnishings.

“Vacumed bed cover” “Night views were amazing” “Room exceeded expectations”

Service

68/100
63 reviews

Reception and service are alright. Service is professional and friendly.

“Hotel staff was very attentive and professional” “Front desk staff was terrible” “Customer service is terrible”

Food

64/100
21 reviews

Decent food and menu.

“No a la carte” “Stale pastries” “Salad bar choices are terrible”

Amenities

59/100
13 reviews

Average hotel building.

“Staff on the floor all gorgeous” “Facilities are excellent” “Hallways not very clean”

Vibe

58/100
19 reviews

Decent vibe. Luxurious Hotel. Hotel is outdated.

“Overall our stay was enjoyable” “Fireworks were spectacular” “Hallways not very clean”

Cleanliness

54/100
21 reviews

Room and bathroom cleanliness is lacking.

“Vacumed bed cover” “Stained carpet and wall” “Washroom is very small and dirty”

Breakfast

44/100
20 reviews

Overpriced, subpar breakfast.

“No complimentary breakfast” “Had to pay for breakfast” “No coffee cups”

Value

27/100
61 reviews

Poor value for money. WiFi and breakfast pricey.

“Paid for "in room" wifi” “Unacceptable service charge” “Charged twice for parking”

WiFi

25/100
37 reviews

Poor, over-priced WiFi.

“Paid for "in room" wifi” “WiFi was horrible” “Wifi charged me for”

Ranked top 1% by families, with a score of 85

Good to know

  • Expensive parking

    “Garage over charged” “Parking charges for their parking garage are too high”

  • Bad breakfast

    “No complimentary breakfast” “Had to pay for breakfast”

  • Expensive breakfast

    “Had to pay for breakfast” “Doesn't include breakfast”

  • Great location

    “Valet Parking was top Notch” “Location is fantastic”

Review highlights

Pool

78/100
10 reviews

Great pool.

“The kids loved the waterslide” “Kid loved the slide” “Great shower and whirlpool bath”

Location

74/100
18 reviews

Great location. Expensive, terrible parking.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Room

70/100
39 reviews

Rooms are spacious, with nice views, but bathrooms are not great. Rooms are quite clean and beds are standard.

“Vacumed bed cover” “Night views were amazing” “Room exceeded expectations”

Service

70/100
18 reviews

Fantastic service.

“Staff wonderful and friendly” “Hotel staff was very attentive and professional” “Amazing room service”

Food

68/100
5 reviews

Food is all right.

“Restaurant on the 33rd floor is excellent” “No a la carte” “Paid for dinner”

Cleanliness

59/100
8 reviews

Room cleanliness is acceptable.

“Vacumed bed cover” “Stained carpet and wall” “Washroom is very small and dirty”

Breakfast

44/100
9 reviews

Overpriced, subpar breakfast.

“No complimentary breakfast” “Had to pay for breakfast” “No coffee cups”

Value

32/100
20 reviews

Poor value for money. WiFi and breakfast pricey.

“Paid for "in room" wifi” “Unacceptable service charge” “Charged twice for parking”

WiFi

27/100
15 reviews

Poor, over-priced WiFi.

“Paid for "in room" wifi” “WiFi was horrible” “Wifi charged me for”

Ranked top 8% by couples, with a score of 83

Good to know

  • Friendly service

    “Staff wonderful and friendly” “Hotel staff was very attentive and professional”

  • Great view

    “Night views were amazing” “Amazing view of everything”

  • Great room

    “Vacumed bed cover” “Night views were amazing”

  • Bad internet service

    “Paid for "in room" wifi” “WiFi was horrible”

Review highlights

Location

79/100
11 reviews

Well-located hotel, although, unfortunately the parking isn't easy.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Service

69/100
15 reviews

Service is average, but very friendly.

“Hotel staff are very helpful and attentive” “Front desk staff was terrible” “Customer service is terrible”

Food

65/100
7 reviews

Food is all right.

“No a la carte” “Stale pastries” “Salad bar choices are terrible”

Room

65/100
36 reviews

Rooms are mediocre with standard beds, however bathrooms are unacceptable. Great view.

“Stained carpet and wall” “Washroom is very small and dirty” “Dirty bed sheets”

Amenities

62/100
7 reviews

Average hotel building.

“Staff on the floor all gorgeous” “Horrible building” “Hallway carpet dirty”

Vibe

60/100
7 reviews

Decent vibe.

“Excellent ambience” “Overall our stay was enjoyable” “Rude rundown motel”

Cleanliness

52/100
6 reviews

Quite clean.

“Stained carpet and wall” “Washroom is very small and dirty” “Dirty bed sheets”

Value

34/100
17 reviews

Poor value for money. Internet is expensive.

“Paid for "in room" wifi” “Unacceptable service charge” “Charged twice for parking”

WiFi

28/100
13 reviews

Poor, over-priced WiFi.

“Paid for "in room" wifi” “WiFi was horrible” “Wifi charged me for”

Good to know

  • Great view

    “Night views were amazing” “Amazing view of everything”

  • Poor access to parking

    “Parking was poorly” “Charged twice for parking”

  • Poorly-maintained rooms

    “Faucet in shower was broken” “Walls in stairway pealing and filthy”

  • Poor bathroom

    “Washroom is very small and dirty” “Shower was Dirty”

Review highlights

Location

81/100
1419 reviews

Good location, close to public transport. Expensive, terrible parking. Great nearby restaurants and bars with excellent excursions. Near downtown with great sightseeing and shopping. Reasonably accessible by car.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Food

70/100
445 reviews

Decent food and okay desserts. Restaurant is expensive, and the menu is alright, but side dishes are not great. Delicious beef dishes & steak. Salads are not good.

“No a la carte” “Paid for dinner” “Stale pastries”

Service

70/100
1651 reviews

Poorly-managed but friendly service especially at the restaurant. Service, housekeeping and reception are all fine. Room service is average. Hotel security is not good. Smooth booking process. Bad tour guide.

“Staff wonderful and friendly” “Hotel staff was very attentive and professional” “Amazing room service”

Room

66/100
3225 reviews

Okay beds and somewhat clean, big rooms with excellent views. Badly-kept, outdated rooms with unclean bathrooms and substandard A/C. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes.

“Vacumed bed cover” “Stained carpet and wall” “Washroom is very small and dirty”

Amenities

62/100
655 reviews

New facilities but overall only decent building with disappointing entrance area. Unspectacular architecture. Smoking area is not nice.

“Staff on the floor all gorgeous” “Fantastic 33rd floor” “Hallway carpet dirty”

Vibe

62/100
520 reviews

OK vibe and a friendly atmosphere. Unpleasant entrance area. Relatively modern hotel. Stylish Hotel. Luxurious Hotel.

“Overall our stay was enjoyable” “Fireworks were spectacular” “Rude rundown motel”

Cleanliness

58/100
871 reviews

Rooms relatively clean, but bathroom and pool area not clean enough. Clean hotel facilities. Unclean wellness & sports facilities.

“Vacumed bed cover” “Stained carpet and wall” “Washroom is very small and dirty”

Breakfast

55/100
245 reviews

Decent and moderately priced breakfast.

“No breakfast” “Great restaurant and breakfast buffets” “Breakfast is not included”

Wellness

55/100
98 reviews

Fitness area is bad but wellness area/options are acceptable. Unclean wellness & sports facilities.

“Jet tub was a bonus” “Very small fitness room” “Jetted tub didn't work”

Value

39/100
1033 reviews

Poor value for money. Internet is expensive. Acceptable breakfast prices. Expensive restaurant. Standard beverage prices.

“Paid for "in room" wifi” “Unacceptable service charge” “Charged twice for parking”

WiFi

32/100
319 reviews

Poor, over-priced WiFi.

“Paid for "in room" wifi” “WiFi was horrible” “Wifi charged me for”

Ranked top 14% by couples, with a score of 83

Good to know

  • Smoking area is not nice

    “No smoking rooms” “No smoking room”

  • Delicious beef dishes & steak

    “New steak” “Steak house on site was very good”

  • Good restaurant service

    “A lot of waiting time” “Including restaurant staff”

  • Bad fitness area

    “Gym it's to small” “Very small fitness facility”

Review highlights

Location

78/100
354 reviews

Great location. Expensive, terrible parking. Excellent sightseeing, restaurants and bars nearby. Reasonably accessible by car.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Service

74/100
405 reviews

Service is professional and friendly. Reception, housekeeping and restaurant service were adequate. Room service is average.

“Staff wonderful and friendly” “Hotel staff was very attentive and professional” “Amazing room service”

Room

66/100
856 reviews

Beds and rooms are average, overall, although A/C and minibars are poor. Wonderful views and dirty, old, poorly-maintained rooms. Bathrooms are unclean; kitchenettes, furniture and TV's are not great.

“Stained carpet and wall” “Washroom is very small and dirty” “Dirty bed sheets”

Food

63/100
117 reviews

Food and menu is typical, but quite expensive. Delicious beef dishes & steak.

“No a la carte” “Stale pastries” “Salad bar choices are terrible”

Comfort

60/100
232 reviews

Beds and comfort levels are average, but rooms are noisy with bad /AC.

“Big soaker tub” “Pillows had stains” “Washroom is very small and dirty”

Amenities

59/100
162 reviews

Okay buildings with a bad entrance area. Unspectacular architecture. Smoking area is not nice.

“Hallways not very clean” “Restaurant and lounge are ruined” “Dirty floor”

Vibe

59/100
117 reviews

OK vibe and a friendly atmosphere. Unpleasant entrance area. Relatively modern hotel. Stylish Hotel. Luxurious Hotel.

“Excellent ambience” “Overall our stay was enjoyable” “Hallways not very clean”

Cleanliness

56/100
183 reviews

Rooms and bathrooms unsanitary. Clean hotel facilities.

“Stained carpet and wall” “Washroom is very small and dirty” “Dirty bed sheets”

Breakfast

54/100
68 reviews

Breakfast is decent but expensive.

“No breakfast” “Great restaurant and breakfast buffets” “Complementary breakfast”

Wellness

53/100
30 reviews

Fitness area is bad but wellness area/options are acceptable.

“Jet tub was a bonus” “Great spa bath” “Decent gym”

Value

36/100
287 reviews

Poor value for money. Overpriced restaurant, particularly breakfasts, and WiFi. Standard beverage prices.

“Paid for "in room" wifi” “Unacceptable service charge” “Charged twice for parking”

WiFi

33/100
91 reviews

Poor, over-priced WiFi.

“Paid for "in room" wifi” “WiFi was horrible” “Wifi charged me for”

Ranked top 7% by families, with a score of 80

Good to know

  • Smooth booking process

    “Thanks to booking” “Fast booking”

  • Great shopping

    “Coffee shop was great” “Casino and surrounding shopping was open”

  • Bad furniture

    “Rug very worn” “Sofa was broken”

  • Old rooms

    “Old fashion A/C” “Old bedding”

Review highlights

Location

79/100
314 reviews

Great location. Expensive, terrible parking. Great for sightseeing and excursions with many good restaurants, bars and shopping options near-by.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Pool

71/100
160 reviews

Great but dirty pool.

“The kids loved the waterslide” “Kid loved the slide” “Great shower and whirlpool bath”

Service

67/100
337 reviews

Service professionalism and housekeeping are average. Service is welcoming but the reception is bad. Room service is average. Booking process is sufficient.

“Hotel staff are very helpful and attentive” “Front desk staff was terrible” “Front desk was a little rude”

Food

65/100
85 reviews

Decent food and menu. Expensive restaurant with poor desserts.

“Restaurant on the 33rd floor is excellent” “No a la carte” “Paid for dinner”

Room

61/100
663 reviews

Average but big rooms with wonderful views, and okay beds. Rooms are filthy, along with the bathrooms, with unacceptable TV's. Shabby, old rooms with bad A/C and furniture. Unacceptable minibars and kitchenettes.

“Vacumed bed cover” “Stained carpet and wall” “Washroom is very small and dirty”

Wellness

57/100
11 reviews

Sufficient wellness & sports facilities.

“Jet tub was a bonus” “Gym it's to small” “Jetted tub didn't work”

Amenities

56/100
153 reviews

Unacceptable entrance area with mediocre facilities. Pleasant hotel grounds.

“Staff on the floor all gorgeous” “Restaurant and lounge are ruined” “Hallway carpet dirty”

Bar

54/100
23 reviews

Standard bar. Standard beverage prices.

“Free cocktail reception” “No wine glasses” “No free drinking”

Cleanliness

53/100
193 reviews

Quite clean. Dirty rooms, bathrooms, and pool area. Clean hotel facilities.

“Stained carpet and wall” “Washroom is very small and dirty” “Dirty bed sheets”

Vibe

52/100
104 reviews

OK vibe and a friendly atmosphere. Unpleasant entrance area. Hotel is outdated. Stylish Hotel. Luxurious Hotel.

“Overall our stay was enjoyable” “Fireworks were spectacular” “Elevator is terrible”

Breakfast

47/100
59 reviews

Overpriced, subpar breakfast.

“No complimentary breakfast” “Had to pay for breakfast” “No coffee cups”

Value

40/100
229 reviews

Poor value for money. Overpriced restaurant, particularly breakfasts, and WiFi. Standard beverage prices.

“Paid for "in room" wifi” “Unacceptable service charge” “Charged twice for parking”

WiFi

31/100
96 reviews

Poor, over-priced WiFi.

“Paid for "in room" wifi” “WiFi was horrible” “Wifi charged me for”

Ranked top 52% by business travelers, with a score of 63

Good to know

  • Poorly-maintained rooms

    “Faucet in shower was broken” “Walls in stairway pealing and filthy”

  • Poor access to parking

    “Parking was poorly” “Charged twice for parking”

  • Friendly service

    “Staff wonderful and friendly” “Hotel staff was very attentive and professional”

  • Fantastic service

    “Staff wonderful and friendly” “Hotel staff was very attentive and professional”

Review highlights

Location

80/100
15 reviews

Well-located hotel, although, unfortunately the parking isn't easy.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Pool

79/100
5 reviews

Great pool.

“The kids loved the waterslide” “Kid loved the slide” “Great shower and whirlpool bath”

Service

69/100
20 reviews

Friendly service and acceptable reception.

“Hotel staff was very attentive and professional” “Front desk staff was terrible” “Front desk was a little rude”

Room

64/100
31 reviews

Rooms are somewhat clean but have fantastic views. Poorly-maintained rooms.

“Vacumed bed cover” “Stained carpet and wall” “Washroom is very small and dirty”

Amenities

62/100
5 reviews

Average hotel building.

“Staff on the floor all gorgeous” “Terrible property” “Restaurant and lounge are ruined”

Vibe

62/100
8 reviews

Decent vibe.

“Excellent ambience” “Overall our stay was enjoyable” “Hallways not very clean”

Cleanliness

56/100
11 reviews

Room cleanliness is acceptable.

“Stained carpet and wall” “Washroom is very small and dirty” “Dirty bed sheets”

Value

36/100
11 reviews

Poor value for money.

“Paid for "in room" wifi” “Unacceptable service charge” “Charged twice for parking”

Ranked top 20% by solo travelers, with a score of 80

Good to know

  • Great view

    “Night views were amazing” “Amazing view of everything”

  • Fantastic service

    “Staff wonderful and friendly” “Hotel staff was very attentive and professional”

  • Friendly service

    “Staff wonderful and friendly” “Hotel staff was very attentive and professional”

  • Poor value for money

    “Paid for "in room" wifi” “Unacceptable service charge”

Review highlights

Location

83/100
6 reviews

Great location.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Service

69/100
12 reviews

Service is average, but very friendly.

“Hotel staff was very attentive and professional” “Rude Front desk staff” “Horrible security employees”

Comfort

66/100
6 reviews

Relatively comfortable, with good beds.

“Big soaker tub” “Smelly sofa bed” “Pillows had stains”

Room

62/100
17 reviews

Rooms are alright, but bathrooms are not great. Excellent beds and great views.

“Stained carpet and wall” “Washroom is very small and dirty” “Dirty bed sheets”

Breakfast

49/100
2 reviews

Bad breakfast.

“No complimentary breakfast” “Had to pay for breakfast” “No coffee cups”

Value

34/100
7 reviews

Poor value for money.

“Paid for "in room" wifi” “Unacceptable service charge” “Charged twice for parking”

Good to know

  • Poor access to parking

    “Parking was poorly” “Charged twice for parking”

  • Great view

    “Night views were amazing” “Amazing view of everything”

Review highlights

Location

79/100
6 reviews

Well-located hotel, although, unfortunately the parking isn't easy.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Room

72/100
11 reviews

Lovely rooms with pleasant views.

“Vacumed bed cover” “Night views were amazing” “Room exceeded expectations”

Service

72/100
6 reviews

Fantastic service.

“Staff wonderful and friendly” “Hotel staff was very attentive and professional” “Amazing room service”

Comfort

71/100
4 reviews

Rather comfortable.

“Vacumed bed cover” “Big soaker tub” “Very spacious and awesome view of the city”

Good to know

  • Great room

    “Vacumed bed cover” “Night views were amazing”

Review highlights

Room

70/100
3 reviews

Room is all right.

“Stained carpet and wall” “Washroom is very small and dirty” “Dirty bed sheets”

Good to know

  • Expensive parking

    “Garage over charged” “Parking charges for their parking garage are too high”

  • Internet is expensive

    “Paid for "in room" wifi” “Wifi charged me for”

  • Poor access to parking

    “Parking was poorly” “Charged twice for parking”

  • Great view

    “Night views were amazing” “Amazing view of everything”

Review highlights

Room

81/100
87 reviews

Rooms are big and decently clean, with great views but unacceptable bathrooms.

“Vacumed bed cover” “Night views were amazing” “Room exceeded expectations”

Location

80/100
42 reviews

Great location. Expensive, terrible parking.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Food

71/100
11 reviews

Delicious food.

“Restaurant was divine” “Steakhouse was amazing” “Downstairs for dinner and it was also amazing”

Service

69/100
32 reviews

Friendly, more-or-less professional service, and so-so reception.

“Staff was exceptional” “Hotel staff was very attentive and professional” “Front desk staff was terrible”

Cleanliness

60/100
9 reviews

Room cleanliness is acceptable.

“Stained carpet and wall” “Washroom is very small and dirty” “Dirty bed sheets”

Vibe

55/100
5 reviews

Decent vibe.

“Overall our stay was enjoyable” “Fireworks were spectacular” “Rude rundown motel”

Breakfast

48/100
13 reviews

Overpriced, subpar breakfast.

“No complimentary breakfast” “Had to pay for breakfast” “No coffee cups”

Value

35/100
33 reviews

Poor value for money. WiFi and breakfast pricey.

“Paid for "in room" wifi” “Unacceptable service charge” “Charged twice for parking”

WiFi

31/100
14 reviews

Poor, over-priced WiFi.

“Paid for "in room" wifi” “WiFi was horrible” “Wifi charged me for”

Ranked top 6% by couples, with a score of 86

Good to know

  • Bad internet service

    “Paid for "in room" wifi” “WiFi was horrible”

  • Expensive parking

    “Garage over charged” “Parking charges for their parking garage are too high”

  • Poor access to parking

    “Parking was poorly” “Charged twice for parking”

  • Great location

    “Valet Parking was top Notch” “Location is fantastic”

Review highlights

Location

79/100
16 reviews

Great location. Expensive, terrible parking.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Room

73/100
24 reviews

Lovely rooms with pleasant views.

“Vacumed bed cover” “Night views were amazing” “Room exceeded expectations”

Service

67/100
13 reviews

So-so, but friendly, service, but bad reception.

“Hotel staff was very attentive and professional” “Staff were excellent and very helpful” “Rude Front desk staff”

Value

32/100
13 reviews

Poor value for money.

“Paid for "in room" wifi” “Unacceptable service charge” “Charged twice for parking”

WiFi

29/100
5 reviews

Bad internet service.

“Paid for "in room" wifi” “WiFi was horrible” “Wifi charged me for”

Ranked top 19% by families, with a score of 81

Good to know

  • Delicious food

    “Restaurant was divine” “Steakhouse was amazing”

  • Bad breakfast

    “No complimentary breakfast” “Had to pay for breakfast”

  • Great view

    “Night views were amazing” “Amazing view of everything”

  • Great room

    “Vacumed bed cover” “Night views were amazing”

Review highlights

Location

80/100
7 reviews

Great location.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Room

72/100
25 reviews

Spacious rooms with excellent views.

“Vacumed bed cover” “Night views were amazing” “Room exceeded expectations”

Service

71/100
7 reviews

Friendly service.

“Staff wonderful and friendly” “Hotel staff was very attentive and professional” “Amazing room service”

Food

68/100
4 reviews

Food is all right.

“No a la carte” “Paid for dinner” “Stale pastries”

Comfort

68/100
7 reviews

Rooms are big and moderately comfortable.

“Big soaker tub” “Pillows had stains” “Washroom is very small and dirty”

Breakfast

51/100
4 reviews

Breakfast is average.

“Terrific buffet breakfast” “Great restaurant and breakfast buffets” “Breakfast is not included”

Value

35/100
7 reviews

Poor value for money.

“Paid for "in room" wifi” “Unacceptable service charge” “Charged twice for parking”

Good to know

  • Internet is expensive

    “Paid for "in room" wifi” “Wifi charged me for”

  • Pleasant hotel grounds

    “Clean the outside” “Nice landscaping”

  • Spacious rooms

    “Big soaker tub” “Clean and spacious suite”

  • Great view

    “Night views were amazing” “Amazing view of everything”

Review highlights

Location

81/100
20 reviews

Great location.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Room

73/100
34 reviews

Rooms are spacious, with nice views, but bathrooms are not great.

“Vacumed bed cover” “Night views were amazing” “Room exceeded expectations”

Comfort

71/100
14 reviews

Large, comfortable rooms.

“Vacumed bed cover” “Big soaker tub” “Very spacious and awesome view of the city”

Service

70/100
13 reviews

Service is adequate.

“Hotel staff are very helpful and attentive” “Front desk staff was terrible” “Horrible security employees”

Amenities

66/100
17 reviews

Great grounds and decent buildings.

“Staff on the floor all gorgeous” “Restaurant and lounge are ruined” “Hallway carpet dirty”

Vibe

60/100
7 reviews

Decent vibe.

“Overall our stay was enjoyable” “Loud music” “Hallways not very clean”

Breakfast

49/100
5 reviews

Bad breakfast.

“No complimentary breakfast” “Had to pay for breakfast” “No coffee cups”

Value

42/100
12 reviews

Poor value for money. Internet is expensive.

“Paid for "in room" wifi” “Unacceptable service charge” “Charged twice for parking”

WiFi

32/100
7 reviews

Poor, over-priced WiFi.

“Paid for "in room" wifi” “WiFi was horrible” “Wifi charged me for”

Good to know

  • Great view

    “Night views were amazing” “Amazing view of everything”

  • Great room

    “Vacumed bed cover” “Night views were amazing”

  • Great location

    “Valet Parking was top Notch” “Location is fantastic”

Review highlights

Location

82/100
9 reviews

Great location.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Room

71/100
14 reviews

Lovely rooms with pleasant views.

“Vacumed bed cover” “Night views were amazing” “Room exceeded expectations”

Amenities

65/100
6 reviews

Ordinary amenities.

“Staff on the floor all gorgeous” “Hallways not very clean” “Restaurant and lounge are ruined”

Good to know

  • Great location

    “Valet Parking was top Notch” “Location is fantastic”

  • Great room

    “Vacumed bed cover” “Night views were amazing”

Review highlights

Location

82/100
5 reviews

Great location.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Room

69/100
7 reviews

Room is all right.

“Stained carpet and wall” “Washroom is very small and dirty” “Dirty bed sheets”

Good to know

  • Interesting excursions

    “Lake too which was awesome” “Most amazing view of Niagara Falls”

  • Internet is expensive

    “Paid for "in room" wifi” “Wifi charged me for”

  • Luxurious Hotel

    “Deluxe king room with views”

  • Pleasant hotel grounds

    “Clean the outside” “Nice landscaping”

Review highlights

Location

83/100
32 reviews

Excellent location with good excursion options. Accessible by car, but parking is a hassle.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Service

72/100
14 reviews

Average reception, but good overall service.

“Staff wonderful and friendly” “Hotel staff was very attentive and professional” “Amazing room service”

Room

67/100
44 reviews

Rooms are mediocre with standard beds, however bathrooms are unacceptable. Spacious rooms with excellent views.

“Vacumed bed cover” “Stained carpet and wall” “Washroom is very small and dirty”

Amenities

66/100
24 reviews

Great grounds and decent buildings.

“Staff on the floor all gorgeous” “Facilities are excellent” “Terrible elevators”

Comfort

65/100
19 reviews

Large rooms with average comfort and standard beds.

“Big soaker tub” “Terrible pillows” “Washroom is very small and dirty”

Vibe

55/100
9 reviews

Decent vibe. Luxurious Hotel.

“Overall our stay was enjoyable” “Loud music” “Restaurant and lounge are ruined”

Value

35/100
20 reviews

Poor value for money. Internet is expensive.

“Paid for "in room" wifi” “Unacceptable service charge” “Charged twice for parking”

WiFi

26/100
10 reviews

Poor, over-priced WiFi.

“Paid for "in room" wifi” “WiFi was horrible” “Wifi charged me for”

Good to know

  • Fantastic service

    “Staff wonderful and friendly” “Hotel staff was very attentive and professional”

  • Great location

    “Valet Parking was top Notch” “Location is fantastic”

Review highlights

Location

82/100
14 reviews

Great location.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Service

75/100
6 reviews

Fantastic service.

“Staff wonderful and friendly” “Hotel staff was very attentive and professional” “Amazing room service”

Amenities

65/100
11 reviews

Average hotel building.

“Staff on the floor all gorgeous” “Hallways not very clean” “Restaurant and lounge are ruined”

Room

62/100
15 reviews

Well-sized, typical rooms with mediocre beds.

“Vacumed bed cover” “Stained carpet and wall” “Washroom is very small and dirty”

Comfort

62/100
10 reviews

Large rooms with average comfort and standard beds.

“Big soaker tub” “Washroom is very small and dirty” “Dirty sheets”

Vibe

54/100
4 reviews

Decent vibe.

“Overall our stay was enjoyable” “Fireworks were spectacular” “Hallways not very clean”

Value

35/100
8 reviews

Poor value for money.

“Paid for "in room" wifi” “Unacceptable service charge” “Charged twice for parking”

Good to know

  • Poor value for money

    “Paid for "in room" wifi” “Unacceptable service charge”

  • Great location

    “Valet Parking was top Notch” “Location is fantastic”

  • Fantastic service

    “Staff wonderful and friendly” “Hotel staff was very attentive and professional”

Review highlights

Location

84/100
10 reviews

Great location.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Room

73/100
14 reviews

Great room.

“Vacumed bed cover” “Night views were amazing” “Room exceeded expectations”

Service

70/100
5 reviews

Service is adequate.

“Hotel staff was very attentive and professional” “Front desk staff was terrible” “Front desk was a little rude”

Amenities

62/100
7 reviews

Pleasant hotel grounds and decent amenities.

“Staff on the floor all gorgeous” “Hallways not very clean” “Dirty stairwell”

Value

37/100
5 reviews

Poor value for money.

“Paid for "in room" wifi” “Unacceptable service charge” “Charged twice for parking”

Good to know

  • Great view

    “Night views were amazing” “Amazing view of everything”

Review highlights

Location

82/100
8 reviews

Great location.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Room

70/100
16 reviews

Lovely rooms with pleasant views.

“Vacumed bed cover” “Night views were amazing” “Room exceeded expectations”

Service

69/100
5 reviews

Service is adequate.

“Hotel staff was very attentive and professional” “Front desk staff was terrible” “Horrible security employees”

Comfort

67/100
5 reviews

Comfortable.

“Big soaker tub” “Washroom is very small and dirty” “Dirty bed sheets”

Good to know

  • Great room

    “Vacumed bed cover” “Night views were amazing”

  • Great location

    “Valet Parking was top Notch” “Location is fantastic”

Review highlights

Location

81/100
5 reviews

Great location.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Room

70/100
6 reviews

Room is all right.

“Vacumed bed cover” “Stained carpet and wall” “Washroom is very small and dirty”

Good to know

  • Expensive parking

    “Garage over charged” “Parking charges for their parking garage are too high”

  • Internet is expensive

    “Paid for "in room" wifi” “Wifi charged me for”

  • Poor access to parking

    “Parking was poorly” “Charged twice for parking”

  • Wonderful sightseeing

    “Convenient to attractions” “The restaurants on site were wonderful”

Review highlights

Location

81/100
26 reviews

Great location with excellent sightseeing. Expensive, terrible parking.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Room

77/100
36 reviews

Spacious rooms with excellent views.

“Vacumed bed cover” “Night views were amazing” “Room exceeded expectations”

Pool

76/100
5 reviews

Great pool.

“The kids loved the waterslide” “Kid loved the slide” “Great shower and whirlpool bath”

Service

70/100
16 reviews

Friendly service.

“Staff wonderful and friendly” “Hotel staff was very attentive and professional” “Amazing room service”

Cleanliness

64/100
6 reviews

Quite clean.

“Vacumed bed cover” “Stained carpet and wall” “Washroom is very small and dirty”

Amenities

63/100
6 reviews

Average hotel building.

“Hallways not very clean” “Restaurant and lounge are ruined” “Horrible building”

Vibe

55/100
6 reviews

Decent vibe.

“Excellent ambience” “Overall our stay was enjoyable” “Restaurant and lounge are ruined”

Value

40/100
18 reviews

Poor value for money. Internet is expensive.

“Paid for "in room" wifi” “Unacceptable service charge” “Charged twice for parking”

WiFi

35/100
8 reviews

Poor, over-priced WiFi.

“Paid for "in room" wifi” “WiFi was horrible” “Wifi charged me for”

Good to know

  • Fantastic service

    “Staff wonderful and friendly” “Hotel staff was very attentive and professional”

  • Poor access to parking

    “Parking was poorly” “Charged twice for parking”

  • Great location

    “Valet Parking was top Notch” “Location is fantastic”

  • Great room

    “Vacumed bed cover” “Night views were amazing”

Review highlights

Location

80/100
9 reviews

Well-located hotel, although, unfortunately the parking isn't easy.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Room

75/100
15 reviews

Lovely rooms with pleasant views.

“Vacumed bed cover” “Night views were amazing” “Room exceeded expectations”

Service

70/100
8 reviews

Service is adequate.

“Hotel staff was very attentive and professional” “Front desk staff was terrible” “Terrible customer service”

Value

39/100
7 reviews

Poor value for money.

“Paid for "in room" wifi” “Unacceptable service charge” “Charged twice for parking”

Ranked top 19% by couples, with a score of 84

Good to know

  • Great view

    “Night views were amazing” “Amazing view of everything”

  • Great room

    “Vacumed bed cover” “Night views were amazing”

  • Poor value for money

    “Paid for "in room" wifi” “Unacceptable service charge”

  • Great location

    “Valet Parking was top Notch” “Location is fantastic”

Review highlights

Location

80/100
5 reviews

Great location.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Room

69/100
9 reviews

Decent rooms with great views.

“Stained carpet and wall” “Washroom is very small and dirty” “Dirty bed sheets”

Value

38/100
5 reviews

Poor value for money.

“Paid for "in room" wifi” “Unacceptable service charge” “Charged twice for parking”

Good to know

  • Poor access to parking

    “Parking was poorly” “Charged twice for parking”

  • Spacious rooms

    “Big soaker tub” “Clean and spacious suite”

  • Great view

    “Night views were amazing” “Amazing view of everything”

Review highlights

Location

79/100
20 reviews

Well-located hotel, although, unfortunately the parking isn't easy.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Room

75/100
22 reviews

Spacious rooms with excellent views.

“Vacumed bed cover” “Night views were amazing” “Room exceeded expectations”

Service

75/100
7 reviews

Fantastic service.

“Staff wonderful and friendly” “Hotel staff was very attentive and professional” “Amazing room service”

Comfort

71/100
11 reviews

Large, comfortable rooms.

“Vacumed bed cover” “Big soaker tub” “Very spacious and awesome view of the city”

Breakfast

45/100
4 reviews

Bad breakfast.

“No complimentary breakfast” “Had to pay for breakfast” “No coffee cups”

Value

34/100
9 reviews

Poor value for money.

“Paid for "in room" wifi” “Unacceptable service charge” “Charged twice for parking”

Good to know

  • Great view

    “Night views were amazing” “Amazing view of everything”

  • Poor access to parking

    “Parking was poorly” “Charged twice for parking”

  • Bad breakfast

    “No complimentary breakfast” “Had to pay for breakfast”

  • Rather comfortable

    “Vacumed bed cover” “Big soaker tub”

Review highlights

Location

77/100
12 reviews

Well-located hotel, although, unfortunately the parking isn't easy.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Room

72/100
8 reviews

Spacious rooms with excellent views.

“Vacumed bed cover” “Night views were amazing” “Room exceeded expectations”

Comfort

71/100
5 reviews

Large, comfortable rooms.

“Vacumed bed cover” “Big soaker tub” “Very spacious and awesome view of the city”

Breakfast

45/100
4 reviews

Bad breakfast.

“No complimentary breakfast” “Had to pay for breakfast” “No coffee cups”

Value

33/100
5 reviews

Poor value for money.

“Paid for "in room" wifi” “Unacceptable service charge” “Charged twice for parking”

Good to know

  • Great room

    “Vacumed bed cover” “Night views were amazing”

  • Great location

    “Valet Parking was top Notch” “Location is fantastic”

Review highlights

Location

81/100
5 reviews

Great location.

“Valet Parking was top Notch” “Location is fantastic” “Most amazing view of Niagara Falls”

Room

72/100
9 reviews

Great room.

“Vacumed bed cover” “Night views were amazing” “Room exceeded expectations”

Review Semantics by TrustYou

Customer Reviews of Hilton Hotel & Suites Niagara Falls

4.0 out of 5.Based on 5480 guest reviews, Very Good

Property Description

From the moment you enter our soaring atrium lobby you'll feel like you are in a special place. Flourishing trees and tumbling waterfalls bring the outside in and the warm hospitality of our staff will make you feel right at home. The Niagara Fallsview Casino Resort, directly across the street and connected by an indoor walkway. You'll think you are actually in the Falls when you experience our magnificent 10,000 square foot adventure pool. More than just a swimming pool, our Experience the Falls adventure pool encompasses waterslides, large whirlpool, 27 foot waterfalls, sauna, steam room, health facilities and arcade room. Visit the Watermark - our rooftop Fallsview restaurant and Blue Martini Lounge featuring a contemporary menu for breakfast, lunch and dinner. While you dine, enjoy a superb panoramic view of the Falls and the Niagara Region. Stop by our lobby Espresso Bar for a coffee, drink, snack or other refreshments throughout the day.

Details / Other Expenses

Check In:4:00pm
Check Out:11:00am
Year of Last Renovation:2010
Floors:51
Rooms:965
Corridors:All Rooms Have Interior Hallways
Non Smoking Rooms:20
Handicap Rooms:
Suites:500
Room Windows:Windows Do Open
Cleaning Frequency:Daily
Meeting Rooms:8
Meeting Space:7895 sq. feet
Banquet Space:Holds 450 people
Dist. to Food/Bars:On-site
Dist. to Nearest Gym:On-site
Policies / Expenses
Cancellation:
30 days prior to arrival for group cancellation/48 hours for individual cancellation
Nightly Parking:20.0
Typical Group Deposit:$1000.00
Total Taxes:13.00%
Total Misc Fees:$5.00 USD
(mandatory resort fees/taxes)
State Tax:13.00%
Resort/Hotel Fee: 3.00%
Parking Fee:25.00 Per Night
Porterage Fee: 5.00 Per Function
Additional Person Fee:25.00 Per Person
Rooms Wireless Internet Fee: 8.95 Per Day
Rooms Wired Internet Fee: 8.95 Per Day
Meeting Wireless Internet Fee: 0.00 Per Day
Meeting Wired Internet Fee: 0.00 Per Day
Food and Beverage Service Charge:15.00%
Banquet Bartender Fees:25.00 Per Person/Per Hour
Chef Attendant Fees:50.00 Per Person

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Alarm clock
  • ATM
  • Baggage storage facilities
  • Breakfast in room
  • Central location
  • Charge for early check out
  • Child facilities
  • Complimentary newspaper
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • Currency exchange
  • Dinner available
  • Electronic key card
  • Elevator
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Games room
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Ironing facilities
  • Jacuzzi
  • Licensed bar
  • Movies in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Private bathroom in room
  • Private car parking
  • Quiet location
  • Radio in room
  • Restaurant
  • Sauna
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Shows or evening entertainment
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • Travellers cheques accepted
  • TV room
  • Voicemail

Airport & Shuttle Information

Buffalo Airport - 40 minute driveToronto Airport - 1 1/2 hour drive

Airport Shuttle? Sorry, no airport shuttle available.

About Hilton Hotels and Resorts

  • Bed & Breakfast Packages for two at select locations
  • Have serenity beds made by Serta and Peter Thomas Roth hair & skincare bath amenities
  • Pre-arrival planning services
  • Pet Friendly Program

The Hilton Hotels and Resorts highlights above are subject to change without notice.

Previously known as:
Hilton Niagara Falls, Hilton Niagara Falls Fallsview

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