QUALITY INN EL PORTAL

76 Condado Ave., San Juan 00908 Puerto Rico (PRI)
2 Star Beach Hotel
18.45382-66.0734
Check availability
Average
3.5/ 5

Based on 221 guest reviews

Show Guest Reviews
  • Free breakfast
  • Avg. Group Discount of 20.3%!
  • Fitness / Gym is on-site
  • 47 rooms in hotel
  • Hotel has 8 floors
  • Check-out time: 12:00pm
  • Groups/Meetings rating of 10.0/10

Check Current Prices






Include Discounts:

Room Types

Check Rates 1 Double Bed and 1 Single Bed Free High Speed Wireless Shower Only
Non-Smoking
Check Rates 1 Queen Bed Free High Speed Wireless Shower Only Refrigerator
Non-Smoking
Check Rates Double 2 Beds Breakfast Included
Non-Smoking
Check Rates Double Queen Size Bed Breakfast Included
Non-Smoking
Check Rates Standard Room 1 Queen Bed
Non-Smoking
Check Rates Standard Room Multiple Beds
Non-Smoking
Check Rates Standard Room, 1 King or 2 Double Beds
Non-Smoking

Local Attractions

Among the local attractions you may find the Condado Beach, the Puerto Rico Art Museum, the Puerto Rico Convention Center, the Old San Juan, Plaza las Americas Mall, among others.

Verified Reviews of Quality Inn El Portal

Below are the verified reviews from guests that we have booked recently:
"Wonderful Experience"
Overall Score5.0/ 5
The hotel front desk staff was outstanding. Very informative as to the places to go within the area. We were a group of 32 adults and three children. We were greeted each time we came into the building lobby with a smile and a hello. This may be a small hotel, but the staff made it a five star experience. I recommend this for anyone going on a cruise to come one or two days before, and relax before or even after your cruise.
(Group coordinator, booked 16 rooms), from US flag
05-Nov-2013 Verified Review, stayed from Sat Oct 26 to Sun Oct 27 2013 at a $85.00 group rate (26% discount).

Summary of Verified Reviews

Good to know

  • Fair breakfast prices

    “Complimentary breakfast” “Included breakfast”

  • Comfortable beds

    “Clean sheets” “Full size beds”

  • Friendly service

    “Staff were helpful” “Cleaning staff were very willing”

  • Beach nearby

    “Within walking distance of the beach” “In a walking distance to the beach”

Review highlights

Service

84/100
118 reviews

Friendly, professional service, and decent reception, but bad housekeeping.

“Staff was exceptional” “Excellent customer service” “Hotel staff was great”

Location

84/100
119 reviews

Great location. Great nearby restaurants, bars, and shopping right by beach. Average parking. Affordable parking.

“Some restaurants were nearby” “Very close to shops” “Within walking distance of the beach”

Breakfast

74/100
81 reviews

Great and affordable breakfast.

“Breakfast exceeded my expectations” “Complete breakfast delicious” “Continental breakfast was the best”

Cleanliness

64/100
57 reviews

Room cleanliness is acceptable. Clean hotel facilities.

“Clean facility” “Clean sheets” “Wet rug”

Room

60/100
123 reviews

Beds and views are impressive, but cleanliness just so-so. Bad furniture in cramped, poorly-maintained rooms with small bathrooms.

“Showers are small” “Wet rug” “Leaking fridge”

Food

60/100
17 reviews

Food is all right.

“No healthy options” “Great lunch” “No food”

WiFi

44/100
21 reviews

WiFi's cheap, but poor quality.

“Internet was very unreliable” “Spotty wifi”

Vibe

41/100
33 reviews

Atmosphere is friendly but the vibe is low. Hotel is outdated. Unpleasant entrance area.

“Older facility” “Scary hallways” “Hotel seems old”

Pool

0/100
6 reviews

Bad pool.

“No pool”

Ranked top 62% by couples, with a score of 78

Good to know

  • Hotel is outdated

    “Older facility” “Hotel seems old”

  • Poor vibe

    “Older facility” “Scary hallways”

  • Friendly service

    “Staff were helpful” “Cleaning staff were very willing”

  • Fantastic service

    “Staff was exceptional” “Excellent customer service”

Review highlights

Service

84/100
22 reviews

Friendly service.

“Staff was exceptional” “Excellent customer service” “Hotel staff was great”

Location

83/100
16 reviews

Great location with good parking availability.

“Some restaurants were nearby” “Very close to shops” “Within walking distance of the beach”

Value

80/100
5 reviews

Best value for money.

“Everything worked including” “Reasonably priced” “Complimentary breakfast”

Breakfast

74/100
10 reviews

Tasty breakfast.

“Breakfast exceeded my expectations” “Complete breakfast delicious” “Continental breakfast was the best”

Cleanliness

62/100
9 reviews

Room cleanliness is acceptable.

“Clean sheets” “Clean property” “Stained carpet”

Room

58/100
17 reviews

Room cleanliness is acceptable.

“Showers are small” “No water pressure” “Leaking fridge”

Vibe

41/100
8 reviews

Poor vibe. Hotel is outdated.

“Older facility” “Scary hallways” “Hotel seems old”

Ranked top 56% by families, with a score of 80

Good to know

  • Comfortable beds

    “Clean sheets” “Full size beds”

  • Bad internet service

    “Internet was very unreliable” “Spotty wifi”

  • Tasty breakfast

    “Breakfast exceeded my expectations” “Complete breakfast delicious”

  • Great location

    “Some restaurants were nearby” “Very close to shops”

Review highlights

Service

85/100
10 reviews

Friendly service.

“Staff was exceptional” “Excellent customer service” “Hotel staff was great”

Location

85/100
17 reviews

Well-located hotel, although, unfortunately the parking isn't easy.

“Some restaurants were nearby” “Very close to shops” “Within walking distance of the beach”

Breakfast

74/100
11 reviews

Tasty breakfast.

“Breakfast exceeded my expectations” “Complete breakfast delicious” “Continental breakfast was the best”

Comfort

65/100
7 reviews

Relatively comfortable, with good beds.

“Clean sheets” “Showers are small” “Good a/c”

Cleanliness

62/100
6 reviews

Room cleanliness is acceptable.

“Clean sheets” “Wet rug” “Dirty carpets”

Room

60/100
16 reviews

Awesome beds, and reasonably clean rooms.

“Showers are small” “Wet rug” “Leaking fridge”

WiFi

40/100
4 reviews

Bad internet service.

“Internet was very unreliable” “Spotty wifi”

Ranked top 56% by business travelers, with a score of 77

Good to know

  • Tasty breakfast

    “Breakfast exceeded my expectations” “Complete breakfast delicious”

  • Friendly service

    “Staff were helpful” “Cleaning staff were very willing”

  • Fantastic service

    “Staff was exceptional” “Excellent customer service”

  • Great location

    “Some restaurants were nearby” “Very close to shops”

Review highlights

Service

85/100
9 reviews

Friendly service.

“Staff was exceptional” “Excellent customer service” “Hotel staff was great”

Location

81/100
5 reviews

Great location.

“Some restaurants were nearby” “Very close to shops” “Within walking distance of the beach”

Value

80/100
5 reviews

Best value for money.

“Everything worked including” “Reasonably priced” “Complimentary breakfast”

Breakfast

73/100
7 reviews

Tasty breakfast.

“Breakfast exceeded my expectations” “Complete breakfast delicious” “Continental breakfast was the best”

Amenities

62/100
4 reviews

Average hotel building.

“Clean property” “Right in front of the hotel door” “Older facility”

Room

61/100
6 reviews

Room is all right.

“Showers are small” “Wet rug” “Leaking fridge”

Ranked top 69% by solo travelers, with a score of 77

Good to know

  • Great location

    “Some restaurants were nearby” “Very close to shops”

  • Fantastic service

    “Staff was exceptional” “Excellent customer service”

Review highlights

Service

85/100
7 reviews

Fantastic service.

“Staff was exceptional” “Excellent customer service” “Hotel staff was great”

Location

84/100
8 reviews

Great location.

“Some restaurants were nearby” “Very close to shops” “Within walking distance of the beach”

Value

82/100
2 reviews

Best value for money.

“Everything worked including” “Reasonably priced” “Complimentary breakfast”

Cleanliness

61/100
5 reviews

Clean.

“Clean facility” “Clean sheets” “Stained carpet”

Comfort

60/100
4 reviews

Comfortable.

“Clean sheets” “Showers are small” “Good a/c”

Room

57/100
11 reviews

Rooms are alright, but bathrooms are not great.

“Showers are small” “Wet rug” “Leaking fridge”

Review highlights

Location

83/100
8 reviews

Great location.

“Some restaurants were nearby” “Very close to shops” “Within walking distance of the beach”

Service

80/100
6 reviews

Fantastic service.

“Staff was exceptional” “Excellent customer service” “Hotel staff was great”

Room

58/100
2 reviews

Room is all right.

“Showers are small” “No water pressure” “Wet rug”

Good to know

  • Fair breakfast prices

    “Complimentary breakfast” “Included breakfast”

  • Beach nearby

    “Within walking distance of the beach” “In a walking distance to the beach”

  • Friendly service

    “Staff were helpful” “Cleaning staff were very willing”

  • Comfortable beds

    “Clean sheets” “Full size beds”

Review highlights

Service

86/100
98 reviews

Reception is decent, with overall friendly and professional service.

“Staff was exceptional” “Excellent customer service” “Hotel staff was great”

Location

85/100
98 reviews

Great location. Great nearby restaurants, bars, and shopping right by beach. Average parking. Affordable parking.

“Some restaurants were nearby” “Very close to shops” “Within walking distance of the beach”

Breakfast

73/100
62 reviews

Great and affordable breakfast.

“Breakfast exceeded my expectations” “Complete breakfast delicious” “Continental breakfast was the best”

Cleanliness

64/100
50 reviews

Room cleanliness is acceptable. Clean hotel facilities.

“Clean facility” “Clean sheets” “Stained carpet”

Room

59/100
105 reviews

Beds and views are impressive, but cleanliness just so-so. Bad furniture in cramped, poorly-maintained rooms with small bathrooms.

“Showers are small” “Wet rug” “Leaking fridge”

Food

58/100
9 reviews

Food is all right.

“No healthy options” “Great lunch” “No food”

WiFi

41/100
18 reviews

WiFi's cheap, but poor quality.

“Internet was very unreliable” “Spotty wifi”

Vibe

38/100
28 reviews

Atmosphere is friendly but the vibe is low. Hotel is outdated. Unpleasant entrance area.

“Older facility” “Scary hallways” “Hotel seems old”

Ranked top 67% by couples, with a score of 77

Good to know

  • Poor vibe

    “Older facility” “Scary hallways”

  • Friendly service

    “Staff were helpful” “Cleaning staff were very willing”

  • Fantastic service

    “Staff was exceptional” “Excellent customer service”

  • Tasty breakfast

    “Breakfast exceeded my expectations” “Complete breakfast delicious”

Review highlights

Service

85/100
14 reviews

Friendly service.

“Staff was exceptional” “Excellent customer service” “Hotel staff was great”

Location

85/100
13 reviews

Great location with good parking availability.

“Some restaurants were nearby” “Very close to shops” “Within walking distance of the beach”

Value

80/100
5 reviews

Best value for money.

“Everything worked including” “Reasonably priced” “Complimentary breakfast”

Breakfast

74/100
7 reviews

Tasty breakfast.

“Breakfast exceeded my expectations” “Complete breakfast delicious” “Continental breakfast was the best”

Cleanliness

63/100
8 reviews

Room cleanliness is acceptable.

“Clean sheets” “Clean property” “Stained carpet”

Room

57/100
13 reviews

Room cleanliness is acceptable.

“Showers are small” “Wet rug” “Leaking fridge”

Vibe

39/100
5 reviews

Poor vibe.

“Older facility” “Scary hallways” “Hotel seems old”

Ranked top 57% by families, with a score of 80

Good to know

  • Comfortable beds

    “Clean sheets” “Full size beds”

  • Tasty breakfast

    “Breakfast exceeded my expectations” “Complete breakfast delicious”

  • Great location

    “Some restaurants were nearby” “Very close to shops”

  • Friendly service

    “Staff were helpful” “Cleaning staff were very willing”

Review highlights

Service

85/100
8 reviews

Friendly service.

“Staff was exceptional” “Excellent customer service” “Hotel staff was great”

Location

85/100
12 reviews

Great location.

“Some restaurants were nearby” “Very close to shops” “Within walking distance of the beach”

Breakfast

74/100
7 reviews

Tasty breakfast.

“Breakfast exceeded my expectations” “Complete breakfast delicious” “Continental breakfast was the best”

Comfort

64/100
5 reviews

Relatively comfortable, with good beds.

“Clean sheets” “Showers are small” “Good a/c”

Cleanliness

61/100
5 reviews

Room cleanliness is acceptable.

“Clean sheets” “Clean property” “Wet rug”

Room

58/100
12 reviews

Awesome beds, and reasonably clean rooms.

“Showers are small” “Wet rug” “Leaking fridge”

Ranked top 57% by business travelers, with a score of 78

Good to know

  • Tasty breakfast

    “Breakfast exceeded my expectations” “Complete breakfast delicious”

  • Friendly service

    “Staff were helpful” “Cleaning staff were very willing”

  • Fantastic service

    “Staff was exceptional” “Excellent customer service”

  • Great location

    “Some restaurants were nearby” “Very close to shops”

Review highlights

Service

84/100
7 reviews

Friendly service.

“Staff was exceptional” “Excellent customer service” “Hotel staff was great”

Location

82/100
5 reviews

Great location.

“Some restaurants were nearby” “Very close to shops” “Within walking distance of the beach”

Value

80/100
5 reviews

Best value for money.

“Everything worked including” “Reasonably priced” “Complimentary breakfast”

Breakfast

73/100
4 reviews

Tasty breakfast.

“Breakfast exceeded my expectations” “Complete breakfast delicious” “Continental breakfast was the best”

Amenities

62/100
4 reviews

Average hotel building.

“Property close” “Older facility” “Scary hallways”

Room

61/100
6 reviews

Room is all right.

“Showers are small” “No water pressure” “Wet rug”

Ranked top 76% by solo travelers, with a score of 75

Good to know

  • Great location

    “Some restaurants were nearby” “Very close to shops”

  • Fantastic service

    “Staff was exceptional” “Excellent customer service”

Review highlights

Service

86/100
5 reviews

Fantastic service.

“Staff was exceptional” “Excellent customer service” “Hotel staff was great”

Location

84/100
7 reviews

Great location.

“Some restaurants were nearby” “Very close to shops” “Within walking distance of the beach”

Value

82/100
2 reviews

Best value for money.

“Everything worked including” “Reasonably priced” “Complimentary breakfast”

Cleanliness

61/100
5 reviews

Clean.

“Clean sheets” “Wet rug” “Dirty carpets”

Room

57/100
10 reviews

Rooms are alright, but bathrooms are not great.

“Showers are small” “No water pressure” “Leaking fridge”

Good to know

  • Comfortable beds

    “Clean sheets” “Full size beds”

Review highlights

Service

84/100
9 reviews

Fantastic service.

“Staff was exceptional” “Excellent customer service” “Hotel staff was great”

Location

82/100
9 reviews

Great location.

“Some restaurants were nearby” “Very close to shops” “Within walking distance of the beach”

Breakfast

75/100
12 reviews

Tasty breakfast.

“Breakfast exceeded my expectations” “Complete breakfast delicious” “Continental breakfast was the best”

Room

66/100
7 reviews

Great beds in okay rooms.

“Showers are small” “Leaking fridge” “Stained carpet”

Comfort

66/100
6 reviews

Relatively comfortable, with good beds.

“Clean sheets” “Showers are small” “Good a/c”

Food

63/100
4 reviews

Food is all right.

“No healthy options” “Great lunch” “No food”

Vibe

43/100
3 reviews

Poor vibe.

“Older facility” “Scary hallways” “Hotel seems old”

Review Semantics by TrustYou

Property Description

Perfect for the corporate traveler, the Quality Inn El Portal in San Juan features free wireless high speed internet service, free al-fresco roof-top breakfast buffet, comfortable guestrooms, and personalized service. The hotel is located in the entrance of trendy Condado Beach area with its boutique shops, dining and entertainment opportunities, and is just minutes from Old San Juan, the Cruise Ship Terminal, the Puerto Rico Convention Center, the Luis Muñoz Marin International Airport and an endless array of other great attractions, business, and historic sites. Its location permits of very easy access from the hotel to Road 26 and other major highways. Our 24-hour front desk personnel will always be available and ready to cater to your needs and requests. Come home to Puerto Rico at the Quality Inn El Portal.

Details / Other Expenses

Check In: 3:00pm
Check Out: 12:00pm
Year of Last Renovation: 2008
Floors: 8
Rooms: 47
Corridors: All Rooms Have Interior Hallways
Non Smoking Rooms: 47
Handicap Rooms: 2
Suites: 0
Room Windows: Windows Don't Open
Cleaning Frequency: Daily
Meeting Rooms: 0
Dist. to Food/Bars: On-site
Dist. to 24hr Restaurant: 0.3 Mi
Dist. to Nearest Gym: 0.3 Mi
Lounge/Bar Hours: n/a
Policies / Expenses
Cancellation:
For individual reservations is arrival day at 4:00 pm.
Nightly Parking: n/a
Typical Group Deposit: 25%
Total Taxes: 9.00%
Total Misc Fees: $0.00 USD
(mandatory resort fees/taxes)
State Tax: 9.00%
Occupancy Tax: 0.00% (n/a)
City Tax: 0.00% (n/a)
Country Tax: 0.00% (n/a)
VAT: Value Added Tax: 0.00 VAT % Inclusive (n/a)
GST: Goods and Services Tax: 0.00 GST % (n/a)
PST: Provincial Sales Tax: 0.00 PST % (n/a)
Food and Beverage Tax: 0.00% (n/a)
Audio Visual Tax: 0.00% (n/a)
Other Tax: 0.00% (n/a)
Resort/Hotel Fee: 0.00 Per Night (n/a)
Parking Fee: 10.00 Per Night (This fee is for groups.)
Cleaning Fee: 0.00 Per Night (n/a)
Porterage Fee: 0.00 Per Item (n/a)
Gym Fee: 0.00 Per Day (For groups fee may apply)
Spa Fee: 0.00 Per Day (n/a)
Shipping Handling Fee: 0.00 Per Item (n/a)
Additional Person Fee: 15.00 Per Person (For 3rd person in the roo)
Rooms Wireless Internet Fee: 0.00 Per Day (n/a)
Rooms Wired Internet Fee: 0.00 Per Day (n/a)
Meeting Wireless Internet Fee: 0.00 Per Day (n/a)
Meeting Wired Internet Fee: 0.00 Per Day (n/a)
Meeting Power Surcharge Fee: 0.00 Per Night (n/a)
Additional Room Fees: 0.00 Per Night (n/a)
Food and Beverage Service Charge: 0.00% (n/a)
Audio Visual Service Charge: 0.00% (n/a)
Banquet Labor Fees: 0.00 Per Hour (n/a)
Banquet Bartender Fees: 0.00 Per Hour (n/a)
Chef Attendant Fees: 0.00 Per Night (n/a)
Avg. Continental Breakfast Cost: 0.00 Per Person (n/a)
Avg. Plated Breakfast Cost: 0.00 Per Person (n/a)
Avg. Buffet Breakfast Cost: 0.00 Per Person (n/a)
Avg. Plated Lunch Cost: 0.00 Per Person (n/a)
Avg. Buffet Lunch Cost: 0.00 Per Person (n/a)
Avg. Boxed Lunch Cost: 0.00 Per Person (n/a)
Avg. Plated Dinner Cost: 0.00 Per Person (n/a)
Avg. Buffet Dinner Cost: 0.00 Per Person (n/a)
Morning Break Cost: 0.00 Per Person (n/a)
Afternoon Break Cost: 0.00 Per Person (n/a)
Banquet Gallon of Coffee: 0.00 Per Person (n/a)
Banquet Soda: 0.00 Per Person (n/a)
Banquet Bottled Water: 0.00 Per Person (n/a)
Banquet Hosted Bar: 0.00 Per Person/Per Hour (n/a)
Banquet Reception w Hors d'oeuvres: 0.00 Per Person/Per Hour (n/a)

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Alarm clock
  • Central location
  • Complimentary breakfast
  • Complimentary newspaper
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Hairdryer available
  • Handicap accessible
  • Internet - wireless
  • Internet is Complimentary
  • Non-smoking rooms
  • 24 hours opened
  • Private bathroom in room
  • Radio in room
  • Refrigerator
  • Restaurant
  • Safe in rooms
  • Self controlled heating/cooling system
  • Shower
  • Solarium
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • TV - Free HBO
  • Terrace
  • Travellers cheques accepted
  • TV room

Airport & Shuttle Information

The nearest international airport is Luis Muñoz Marin Airport, six miles away from the hotel. The expense of a taxi from the airport is $17.00 plus $1.00 per bag approximately.

Local Shuttle Info: n/a

Airport Shuttle? Sorry, no airport shuttle available.

About Quality Inns

  • Comfortable bedding with soft pillows
  • Hot, fresh, and healthy breakfast options available at certain locations
  • Known for providing friendly services
  • Free high-speed internet, local U.S. calls, and daily USA TODAY newspaper
  • Fresh coffee and tea in the lobby 24/7
  • Great meeting space also offered at most locations

The Quality Inns highlights above are subject to change without notice.

Hotel Rate Trends at Quality Inn El Portal

Rate fluctuations of Quality Inn El Portal

The chart above shows averages of prices for both our group quotes and the best individual traveler rates our rate checker could find at the time the group bid was entered. The best group deal shown is 26.7% in December 2014 and the highest average individual rate is $146 in the month of February 2015. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Quality Inn El Portal in a month when rates are lower.

Similar hotels near by

See More
Photo of Comfort Inn San Juan
Comfort Inn San Juan ~0.27 Miles away
See More
Image of The Palace Hostel
The Palace Hostel ~0.50 Miles away
See More
Exterior of Hotel Plaza De Armas
Hotel Plaza De Armas ~2.96 Miles away

Testimonials: Why use Hotel Planner?

Testimonials icon
"Your service is a wonderful find. I will certainly use it again and recommend to others. What makes it even better are the people you actually work with at the property that make it so much more worthwhile. Your service saved me many hours of work and frustration." M.H. - Atlanta, GA

Find Out More Check Rates