WATERSIDE HOTEL

48 52 Sandhill Quayside, Newcastle NE13JF United Kingdom (GBR)
3 Star Riverfront Hotel
54.968409-1.608648
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Average
3.0/ 5

Based on 176 guest reviews

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  • 24 rooms in hotel
  • Hotel has 4 floors
  • Check-in time: 1500
  • Check-out time: 1200
  • Group score of 7.5/10

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Local Attractions

Newcastle BridgesThe Sage (music centre)The Baltic Flour Mill (contemporary art gallery)Theatre RoyalEldon Square Shopping CentreMuseumsCentre for Life (human science museum)

Summary of Verified Reviews

Summary of 1,062 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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78
Good

Good city hotel. Great sightseeing, restaurants and shopping nearby. Popular among solo travelers.

“In the middle of city” “Good staff at reception”

Excellent City Hotel Top 6% in city
Best Reception In City

Good to know

  • Friendly service

    “Staff very helpful and welcoming” “Helpful lady on reception”

  • Poorly-maintained rooms

    “Bathtub did not drain” “Wall falling off”

  • Great reception

    “Helpful lady on reception” “Good staff at reception”

  • Poor beds

    “Broken springs” “Terrible mattress”

Review highlights

Service

96/100
391 reviews

Efficient, cheerful service, particularly at the restaurant, and good reception.

“Fantastic staff” “Excellent front desk staff” “Staff very helpful and welcoming”

Location

96/100
306 reviews

Great location. Parking is good and affordable. Central location with great sightseeing, dining out and shopping. Close to public transport and the train. Bad accessibility by car.

“Sunday market on your doorstep” “Easy reach of City attractions” “Great car parking”

Breakfast

85/100
166 reviews

Reasonably priced, tasty breakfasts.

“First class cooked breakfast” “Hot breakfast cooked to order” “Superb breakfast”

Cleanliness

55/100
107 reviews

Room and bathroom cleanliness is lacking. Unclean hotel facilities.

“Clean sheets” “Musty smell” “Stained carpet”

Food

55/100
17 reviews

Food is all right.

“Gluten free bread” “Sausages cheap” “No dining-room”

Bar

53/100
24 reviews

Standard bar.

“Real ale” “Bar not available” “No bar staff”

Room

38/100
352 reviews

Small, outdated rooms in need of better maintenance. Bad furniture, TV, air conditioning and beds. Mediocre sized, dirty bathrooms. Rooms are somewhat clean but have fantastic views.

“Bathtub did not drain” “Broken springs” “Cracked sink”

Comfort

29/100
176 reviews

Rooms are uncomfortable, loud and cramped. Uncomfortable beds, small bathrooms, and terrible A/C.

“Noisey environment” “Broken springs” “Terrible mattress”

Vibe

29/100
90 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Unstylish Hotel. Unpleasant entrance area. Good choice for a city trip.

“Old building” “No atmosphere” “No lift”

Amenities

28/100
81 reviews

Old facilities and unpleasant entrance area. Bad architecture.

“Old building” “Noisy ground floor” “Noisey environment”

WiFi

26/100
17 reviews

Bad internet service.

“NO INTERNET CONNECTION” “Wi-fi didn't work” “Internet did not work”

Ranked top 61% by couples, with a score of 78

Good to know

  • Old rooms

    “Old fixtures” “Dated furniture”

  • Unpleasant entrance area

    “No lift” “Musty smell in the entrance”

  • Wonderful sightseeing

    “Easy reach of City attractions” “Attractions in the vicinity”

  • Old facilities

    “Old building” “Dated decor”

Review highlights

Service

97/100
161 reviews

Efficient, friendly service with a nice reception.

“Fantastic staff” “Excellent front desk staff” “Staff very helpful and welcoming”

Location

97/100
137 reviews

Great location. Parking is good and affordable. Central location with great sightseeing, dining out and shopping.

“Sunday market on your doorstep” “Easy reach of City attractions” “Great car parking”

Breakfast

84/100
72 reviews

Reasonably priced, tasty breakfasts.

“First class cooked breakfast” “Hot breakfast cooked to order” “Superb breakfast”

Food

58/100
7 reviews

Food is all right.

“Gluten free bread” “Sausages cheap” “No dining-room”

Bar

55/100
9 reviews

Standard bar.

“Real ale” “Bar closed” “No bar staff”

Cleanliness

52/100
43 reviews

Room cleanliness is acceptable. Unclean hotel facilities.

“Clean sheets” “Musty smell” “Stained carpet”

Room

36/100
150 reviews

Excellent views but scruffy beds and furniture in run-down rooms. Rooms relatively tidy, but outdated and cramped, with bad bathrooms.

“Bathtub did not drain” “Broken springs” “Cracked sink”

Vibe

31/100
44 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Unstylish Hotel. Unpleasant entrance area.

“Old building” “No atmosphere” “No lift”

Amenities

29/100
36 reviews

Old facilities and unpleasant entrance area. Bad architecture.

“Old building” “Noisy ground floor” “Noisey environment”

Comfort

27/100
69 reviews

Small, uncomfortable rooms with bad beds and too much noise.

“Noisey environment” “Broken springs” “Terrible mattress”

Ranked top 64% by solo travelers, with a score of 76

Good to know

  • Train station is close

    “5 min walk to Central station” “Near the station”

  • Bad internet service

    “NO INTERNET CONNECTION” “Wi-fi didn't work”

  • Near city centre

    “In the middle of city” “10 minute walk to city centre”

  • Unstylish Hotel

    “Decor needs updating” “Decor needed updating”

Review highlights

Service

96/100
86 reviews

Friendly service and great reception.

“Fantastic staff” “Excellent front desk staff” “Staff very helpful and welcoming”

Location

93/100
62 reviews

Great location and easy parking. Near the city centre and great nearby nightlife. Train station is close.

“Sunday market on your doorstep” “Easy reach of City attractions” “Great car parking”

Breakfast

83/100
36 reviews

Tasty breakfast.

“First class cooked breakfast” “Hot breakfast cooked to order” “Superb breakfast”

Value

77/100
30 reviews

Best value for money.

“Fair for the price” “Decent price” “Very well priced”

Cleanliness

56/100
25 reviews

Room cleanliness is acceptable. Moderately clean hotel facilities.

“Clean sheets” “Damp smell” “Stained carpet”

Bar

49/100
5 reviews

Bar is not good.

“Bar not available” “Bar closed” “No bar staff”

Room

45/100
83 reviews

Rooms not well-kept, with bad beds and furniture. Small but clean enough rooms, with terrible bathrooms.

“Bathtub did not drain” “Broken springs” “Cracked sink”

Comfort

32/100
42 reviews

Small, uncomfortable rooms with bad beds and too much noise.

“Noisey environment” “Broken springs” “Terrible mattress”

WiFi

31/100
10 reviews

Bad internet service.

“NO INTERNET CONNECTION” “Wi-fi didn't work” “Internet did not work”

Vibe

29/100
19 reviews

Poor vibe. Unfriendly atmosphere. Hotel is outdated. Unstylish Hotel.

“Old building” “No atmosphere” “No lift”

Amenities

28/100
14 reviews

Poor hotel buildings. Bad architecture.

“Old building” “Noisy ground floor” “Noisey environment”

Ranked top 69% by families, with a score of 75

Good to know

  • Hotel is outdated

    “Old building” “Dated decor”

  • Poor hotel buildings

    “Old building” “Noisy ground floor”

  • Poor vibe

    “Old building” “No atmosphere”

  • Bad amenities

    “Old building” “Noisy ground floor”

Review highlights

Service

97/100
22 reviews

Friendly service.

“Fantastic staff” “Excellent front desk staff” “Staff very helpful and welcoming”

Location

96/100
19 reviews

Great location.

“Sunday market on your doorstep” “Easy reach of City attractions” “Great car parking”

Breakfast

85/100
12 reviews

Tasty breakfast.

“First class cooked breakfast” “Hot breakfast cooked to order” “Superb breakfast”

Cleanliness

55/100
4 reviews

Quite clean.

“Clean sheets” “Damp smell” “Smelly bedding”

Room

34/100
20 reviews

Badly-maintained rooms with poor beds.

“Bathtub did not drain” “Broken springs” “Cracked sink”

Comfort

30/100
11 reviews

Uncomfortable, noisy rooms with poor beds.

“Noisey environment” “Broken springs” “Terrible mattress”

Amenities

26/100
7 reviews

Poor hotel buildings.

“Old building” “Noisy ground floor” “Noisey environment”

Vibe

26/100
9 reviews

Poor vibe. Hotel is outdated.

“Old building” “No atmosphere” “No lift”

Review highlights

Service

92/100
5 reviews

Fantastic service.

“Fantastic staff” “Excellent front desk staff” “Staff very helpful and welcoming”

Room

38/100
8 reviews

Room is not nice.

“Bathtub did not drain” “Broken springs” “Cracked sink”

Comfort

31/100
6 reviews

Uncomfortable.

“Noisey environment” “Broken springs” “Terrible mattress”

Review highlights

Service

96/100
5 reviews

Fantastic service.

“Fantastic staff” “Excellent front desk staff” “Staff very helpful and welcoming”

Location

96/100
8 reviews

Great location.

“Sunday market on your doorstep” “Easy reach of City attractions” “Great car parking”

Room

36/100
10 reviews

Room is not nice.

“Bathtub did not drain” “Broken springs” “Cracked sink”

Comfort

30/100
5 reviews

Uncomfortable.

“Noisey environment” “Broken springs” “Terrible mattress”

Good to know

  • Friendly service

    “Staff very helpful and welcoming” “Helpful lady on reception”

Review highlights

Service

97/100
10 reviews

Friendly service.

“Fantastic staff” “Excellent front desk staff” “Staff very helpful and welcoming”

Location

94/100
5 reviews

Great location.

“Sunday market on your doorstep” “Easy reach of City attractions” “Great car parking”

Breakfast

84/100
5 reviews

Tasty breakfast.

“First class cooked breakfast” “Hot breakfast cooked to order” “Superb breakfast”

Room

38/100
5 reviews

Room is not nice.

“Bathtub did not drain” “Broken springs” “Cracked sink”

Comfort

31/100
4 reviews

Uncomfortable.

“Noisey environment” “Broken springs” “Terrible mattress”

Good to know

  • Friendly service

    “Staff very helpful and welcoming” “Helpful lady on reception”

  • Poorly-maintained rooms

    “Bathtub did not drain” “Wall falling off”

  • Great reception

    “Helpful lady on reception” “Good staff at reception”

  • Accessible parking

    “Hotel parking available” “Great car parking”

Review highlights

Service

96/100
365 reviews

Efficient, cheerful service, particularly at the restaurant, and good reception.

“Fantastic staff” “Excellent front desk staff” “Staff very helpful and welcoming”

Location

96/100
284 reviews

Great location. Parking is good and affordable. Central location with great sightseeing, dining out and shopping. Close to public transport and the train. Bad accessibility by car.

“Sunday market on your doorstep” “Easy reach of City attractions” “Great car parking”

Breakfast

85/100
158 reviews

Reasonably priced, tasty breakfasts.

“First class cooked breakfast” “Hot breakfast cooked to order” “Superb breakfast”

Cleanliness

56/100
103 reviews

Room and bathroom cleanliness is lacking. Unclean hotel facilities.

“Clean sheets” “Stained carpet” “Dirty throw pillows”

Bar

50/100
22 reviews

Standard bar.

“Real ale” “Active bar” “No bar staff”

Food

50/100
15 reviews

Food is all right.

“Gluten free bread” “Sausages cheap” “No dining-room”

Room

37/100
322 reviews

Cramped, badly-maintained rooms with bad beds and A/C. Poor TV's, unsightly furniture, dirty bathrooms and out-dated rooms. Rooms are somewhat clean but have fantastic views.

“Bathtub did not drain” “Broken springs” “Cracked sink”

Vibe

30/100
82 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Unstylish Hotel. Unpleasant entrance area.

“Old building” “No atmosphere” “No lift”

Amenities

29/100
74 reviews

Old facilities and unpleasant entrance area. Bad architecture.

“Old building” “Noisy ground floor” “Noisey environment”

Comfort

28/100
159 reviews

Uncomfortable, cramped rooms, with poor beds. Terrible A/C and noisy rooms.

“Noisey environment” “Broken springs” “Terrible mattress”

WiFi

26/100
17 reviews

Bad internet service.

“NO INTERNET CONNECTION” “Wi-fi didn't work” “Internet did not work”

Ranked top 54% by couples, with a score of 79

Good to know

  • Old rooms

    “Old fixtures” “Dated furniture”

  • Unpleasant entrance area

    “No lift” “Musty smell in the entrance”

  • Wonderful sightseeing

    “Easy reach of City attractions” “Attractions in the vicinity”

  • Old facilities

    “Old building” “Dated decor”

Review highlights

Location

98/100
131 reviews

Great location. Parking is good and affordable. Central location with great sightseeing, dining out and shopping.

“Sunday market on your doorstep” “Easy reach of City attractions” “Great car parking”

Service

97/100
155 reviews

Efficient, friendly service with a nice reception.

“Fantastic staff” “Excellent front desk staff” “Staff very helpful and welcoming”

Breakfast

85/100
68 reviews

Reasonably priced, tasty breakfasts.

“First class cooked breakfast” “Hot breakfast cooked to order” “Superb breakfast”

Food

58/100
6 reviews

Food is all right.

“Gluten free bread” “Sausages cheap” “No dining-room”

Bar

55/100
9 reviews

Standard bar.

“Real ale” “No bar staff” “Lovely bar upstairs”

Cleanliness

52/100
42 reviews

Room cleanliness is acceptable. Unclean hotel facilities.

“Clean sheets” “Musty smell” “Stained carpet”

Room

34/100
141 reviews

Excellent views but scruffy beds and furniture in run-down rooms. Rooms relatively tidy, but outdated and cramped, with bad bathrooms.

“Bathtub did not drain” “Broken springs” “Cracked sink”

Vibe

31/100
43 reviews

Atmosphere not particularly friendly, giving poor vibes. Hotel is outdated. Unstylish Hotel. Unpleasant entrance area.

“Old building” “No atmosphere” “No lift”

Amenities

30/100
34 reviews

Old facilities and unpleasant entrance area. Bad architecture.

“Old building” “Noisy ground floor” “Noisey environment”

Comfort

24/100
63 reviews

Small, uncomfortable rooms with bad beds and too much noise.

“Noisey environment” “Broken springs” “Terrible mattress”

Ranked top 58% by solo travelers, with a score of 76

Good to know

  • Bad internet service

    “NO INTERNET CONNECTION” “Wi-fi didn't work”

  • Unstylish Hotel

    “Decor needs updating” “Decor needed updating”

  • Great view

    “Wonderful view from my window” “View amazing”

  • Small rooms

    “Very small TV” “Room too small”

Review highlights

Service

97/100
78 reviews

Friendly service and great reception.

“Fantastic staff” “Excellent front desk staff” “Staff very helpful and welcoming”

Location

92/100
57 reviews

Great location, near nice bars and restaurants. Accessible parking.

“Sunday market on your doorstep” “Easy reach of City attractions” “Great car parking”

Breakfast

83/100
36 reviews

Tasty breakfast.

“First class cooked breakfast” “Hot breakfast cooked to order” “Superb breakfast”

Value

77/100
30 reviews

Best value for money.

“Fair for the price” “Decent price” “Very well priced”

Cleanliness

57/100
23 reviews

Room cleanliness is acceptable. Moderately clean hotel facilities.

“Clean sheets” “Smelly bedding” “Stained carpet”

Bar

49/100
5 reviews

Bar is not good.

“Bar not available” “Bar closed” “No bar staff”

Room

46/100
75 reviews

Rooms not well-kept, with bad beds and furniture. Small but clean enough rooms, with terrible bathrooms.

“Bathtub did not drain” “Broken springs” “Cracked sink”

Comfort

32/100
38 reviews

Small, uncomfortable rooms with bad beds and too much noise.

“Noisey environment” “Broken springs” “Terrible mattress”

WiFi

31/100
10 reviews

Bad internet service.

“NO INTERNET CONNECTION” “Wi-fi didn't work” “Internet did not work”

Vibe

30/100
17 reviews

Atmosphere not particularly friendly, giving poor vibes. Unstylish Hotel. Hotel is outdated.

“Old building” “No atmosphere” “No lift”

Amenities

28/100
13 reviews

Poor hotel buildings. Bad architecture.

“Old building” “Noisy ground floor” “Noisey environment”

Ranked top 86% by families, with a score of 71

Good to know

  • Poor hotel buildings

    “Old building” “Noisy ground floor”

  • Bad amenities

    “Old building” “Noisy ground floor”

  • Poor vibe

    “Old building” “No atmosphere”

  • Tasty breakfast

    “First class cooked breakfast” “Hot breakfast cooked to order”

Review highlights

Service

97/100
18 reviews

Friendly service.

“Fantastic staff” “Excellent front desk staff” “Staff very helpful and welcoming”

Location

96/100
17 reviews

Great location.

“Sunday market on your doorstep” “Easy reach of City attractions” “Great car parking”

Breakfast

86/100
9 reviews

Tasty breakfast.

“First class cooked breakfast” “Hot breakfast cooked to order” “Superb breakfast”

Cleanliness

55/100
4 reviews

Quite clean.

“Clean sheets” “Shower head could have been cleaner” “Smelly bedding”

Room

34/100
17 reviews

Badly-maintained rooms with poor beds.

“Bathtub did not drain” “Broken springs” “Cracked sink”

Comfort

30/100
10 reviews

Uncomfortable, noisy rooms with poor beds.

“Noisey environment” “Broken springs” “Terrible mattress”

Amenities

26/100
7 reviews

Poor hotel buildings.

“Old building” “Noisy ground floor” “Noisey environment”

Vibe

26/100
8 reviews

Poor vibe.

“Old building” “No atmosphere” “No lift”

Review Semantics by TrustYou

Property Description

Situated on Newcastle's famous and picturesque Quayside stands the lively Waterside Hotel, situated in a grade 11 listed building. The hotel is a small, independent, 24-bedroom establishment steeped in history and character, being the very first hotel to open on Newcastle's Quayside in 1990.The hotel's central location is the perfect choice for the business traveller or leisure visitor alike, nestling in amoungst a cosmopolitan mix of top-class retaurants and bars. You will discover Newcastle City Centre has a number of popular visitor attractions - from museums to music venues, historic sites to great shops, vibrant clubs to sophisticated cafes - all of which are within walking distance of the hotel.

Details / Other Expenses

Check In:1500
Check Out:1200
Year of Last Renovation:2001
Floors:4
Rooms:24
Corridors:All Rooms Have Interior Hallways
Non Smoking Rooms:24
Handicap Rooms:0
Suites:0
Room Windows:Windows Do Open
Cleaning Frequency:Daily
Meeting Rooms:0
Dist. to Food/Bars:0.3 Km
Dist. to Nearest Gym:0.3 Km
Lounge/Bar Hours:10AM-3AM
Policies / Expenses
Cancellation:
24 hours and 1 week for bookings on Friday and Saturdays
Nightly Parking:0
Typical Group Deposit:25%
Total Taxes: 1.20%

Amenities / Features


Pet Friendly? Sorry, pets are not allowed.

  • Air conditioning
  • Alarm clock
  • Baggage storage facilities
  • Central location
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Credit card accepted: JCB
  • DVD Player
  • Elevator
  • Fax available
  • Hairdryer available
  • Central heating
  • Internet - wireless
  • Internet is Complimentary
  • Ironing facilities
  • Laundry facilities
  • Licensed bar
  • Movies in room
  • 24 hours opened
  • Private bathroom in room
  • Private car parking
  • Radio in room
  • 24 hours room service
  • Safe in rooms
  • Self controlled heating/cooling system
  • Shower
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Television
  • TV - Free Cable
  • TV room

Airport & Shuttle Information

Newcastle Airport.Distance is 12.87 KMNo shuttle availableApproximately £15.00 for one-way taxi

Local Shuttle Info: No shuttle bus available

Airport Shuttle? Sorry, no airport shuttle available.

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