Verified Reviews of Extended Stay America Buffalo Amherst Below are the verified reviews from guests that we have booked recently:
"Not what we expected!"
Overall Score2.0/ 5
We would not stay here again for the following reasons: 1) Parents called that traveled with us and told front desk they wanted NON SMOKING rooms. When they got here they were assigned smoking rooms. They checked out and went to Sleep Inn next door. The hotel honored the same rate we were charged at Extended Stay Amherst Buffalo plus they had a breakfast in the morning and a pool. 2) The Grab and Go breakfast needed to be stocked up. They were out of product all the time. 3) The hotel has NO ice machine. I have never heard of a hotel that does not have an ice machine. 4) Even though this is an extended stay hotel, NO one cleaned the rooms. We never had a bed made, new towels, shampoo or soap. 5) On the first night, we flushed the toilet and the handle broke. We had to call three times to finally get someone to fix it. We booked 10 rooms for our U/17 baseball team and coaches. In addition, we had parents book more rooms. We spent almost $2000 a night to stay here ($105 plus tax for a four night stay) and I was greatly disappointed with the service.
10-Aug-2014 Verified Review, stayed from Thu Aug 07 to Mon Aug 11 2014 at a $105.00 group rate (15% discount).
Customer Reviews of Extended Stay America Buffalo Amherst