"Doesn't Understand Definition of Access for People with Disabilities"
Overall Score2.0/ 5
Most everything was okay except this one big thing: Hotel staff does not understand what practical and legal access is for people with disabilities. We were moved from a 1st floor room before we arrived without consulting with us. We were assured of "grab bars all over the place" when specifically asked before arrival. What it really was? A single grab bar screwed incorrectly into the bathroom wall on the far side of the tub totally useless to assure safety when getting in and out of tub. We were incorrectly told there was no other room that was accessible and we were incorrectly told four to five accessible rooms were both all full before we got there. Then we were told they were all available and empty the whole time we were there. All could not be true. They tried to make it my fault for not getting needed disability access. Not true at all. They tried to sell that I actually did not call two hours from the hotel to affirm the access we requested. They admitted they charged more for access when they should not. So far we have been quoted three different rates for the same level of room access on three different nights this month. Yes, if you want the same room as those without disabilities they will charge ever changing larger amounts. Even now our last needed night there can not be confirmed even in their records as reserved. They won't let disabled people make a reservation for two weeks ahead of time. You get told to call over and over as the date approaches because they will give your accessible room to non disabled people if staff believes ahead of time that you might be a no show.