CATALONIA ROYAL TULUM

Carretera Cancun a Chetumal Km 264.5, Cancun Mexico (MEX)
4 Star Hotel
21.1926339-86.853025
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  • 100 sleeping rooms in hotel
  • Group score of 7.5/10

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Summary of Verified Reviews

Summary of 851 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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88
Excellent

Excellent beach hotel. Close to excursion tours and the beach. Good fitness area. Good furniture. Good bar service. Popular among couples.

“I loved the massages at the beach” “Great fitness classes”

Great Overall Ranking Top 10% in city
Excellent Beach Hotel Top 2% in city
Excellent Romantic Hotel Top 3% in city

Good to know

  • Friendly service

    “Staff are amazing and very helpful” “Very attentive wait staff”

  • Pleasant hotel grounds

    “Gorgeous hotel grounds” “Landscape was beautiful”

  • Friendly atmosphere

    “Most enjoyable and memorable stay.” “Tranquil atmosphere”

  • Nice building

    “Property was gorgeous” “Exclusive club rooms”

Review highlights

Beach

92/100
392 reviews

Lovely, clean beach which is great for sports.

“I loved the massages at the beach” “Beach and she was absolutely amazing” “Beach at this resort is absolutely amazing”

Breakfast

86/100
46 reviews

Tasty breakfast.

“Breakfast buffet excellent” “Breakfast and lunch buffet were the best” “Enjoy breakfast on the beach”

Location

84/100
225 reviews

Great location near the airport. Near the beach with wonderful shopping, sightseeing, and excursions. Reasonably accessible by car.

“Staff and Restaurants were impeccable” “Carte restaurants were exceptional” “Full access to the private beach”

Service

82/100
555 reviews

Friendly restaurant and bar service with great housekeeping. Recreation staff is ok. Reception is all right. Room service is average. Disorganized booking process.

“Staff and Restaurants were impeccable” “Wait staff is exceptional” “Check in staff was exceptional”

Comfort

80/100
144 reviews

Peaceful, comfortable and spacious rooms with large bathrooms. Decent beds and A/C.

“Intimate and private setting” “Very large shower and hammocks” “Huge walk-in shower”

Food

77/100
499 reviews

Excellent dining, especially the beef. Acceptable menu with average desserts. Fish & seafood is acceptable. Good snacks.

“Restaurant food was delicious” “Meals at the resort were exceptional” “Lunch buffets were outstanding”

Room

73/100
318 reviews

Large rooms, and good minibars. Decently-clean rooms with spacious bathrooms. Moderately well-maintained rooms with average beds. Lovely furniture and great views. Bad TV's and old rooms. Average balconies and A/C.

“Very large shower and hammocks” “Excellent shower room” “Well appointed bathroom”

WiFi

73/100
24 reviews

Fast and cheap WiFi.

“Excellent Wi-Fi coverage” “Free WiFi everywhere” “Free wifi”

Ranked top 8% by couples, with a score of 90

Good to know

  • Friendly atmosphere

    “Most enjoyable and memorable stay.” “Tranquil atmosphere”

  • Good beach sports

    “Catamaran ride was a lot of fun” “Free scuba diving lessons”

  • Good alcoholic drinks

    “Free tequila” “Would recommend the liquor selection”

  • Tasty breakfast

    “Breakfast buffet excellent” “Breakfast and lunch buffet were the best”

Review highlights

Beach

90/100
106 reviews

Lovely, clean beach which is great for sports.

“I loved the massages at the beach” “Beach and she was absolutely amazing” “Beach at this resort is absolutely amazing”

Breakfast

88/100
13 reviews

Tasty breakfast.

“Breakfast buffet excellent” “Breakfast and lunch buffet were the best” “Enjoy breakfast on the beach”

Location

86/100
78 reviews

Great location near the airport. Good for shopping and excursions with easy access to the beach. Reasonably accessible by car.

“Staff and Restaurants were impeccable” “Carte restaurants were exceptional” “Full access to the private beach”

Comfort

83/100
51 reviews

Peaceful, comfortable and spacious rooms with large bathrooms. Decent beds and A/C.

“Intimate and private setting” “Very large shower and hammocks” “Huge walk-in shower”

Service

82/100
139 reviews

Friendly restaurant and bar service with great housekeeping. Recreation staff is ok. Reception is all right. Room service is average.

“Staff and Restaurants were impeccable” “Wait staff is exceptional” “Check in staff was exceptional”

Room

82/100
99 reviews

Tidy rooms and great minibars. Generous room size with tip top furnishing. Rooms are old, but reasonably well-maintained, with okay beds. Standard air conditioning.

“Very large shower and hammocks” “Excellent shower room” “Well appointed bathroom”

Amenities

78/100
65 reviews

Great amenities. Unacceptable entrance area with mediocre facilities.

“Property was gorgeous” “Enjoyed the quiet relaxing environment too” “Excellent service and facilities”

WiFi

74/100
9 reviews

Good internet service.

“Excellent Wi-Fi coverage” “Free WiFi everywhere” “Free wifi”

Review highlights

Beach

94/100
4 reviews

Beautiful beach.

“I loved the massages at the beach” “Beach and she was absolutely amazing” “Beach at this resort is absolutely amazing”

Amenities

86/100
2 reviews

Great amenities.

“Property was gorgeous” “Enjoyed the quiet relaxing environment too” “Excellent service and facilities”

Service

79/100
8 reviews

Fantastic service.

“Staff and Restaurants were impeccable” “Wait staff is exceptional” “Check in staff was exceptional”

Location

79/100
1 reviews

Great location.

“Staff and Restaurants were impeccable” “Carte restaurants were exceptional” “Full access to the private beach”

Food

78/100
7 reviews

Delicious food.

“Restaurant food was delicious” “Meals at the resort were exceptional” “Lunch buffets were outstanding”

Room

74/100
5 reviews

Great room.

“Very large shower and hammocks” “Excellent shower room” “Well appointed bathroom”

Good to know

  • Pleasant hotel grounds

    “Gorgeous hotel grounds” “Landscape was beautiful”

  • Friendly service

    “Staff are amazing and very helpful” “Very attentive wait staff”

  • Friendly atmosphere

    “Most enjoyable and memorable stay.” “Tranquil atmosphere”

  • Beach nearby

    “Coral reef right in front” “Full access to the private beach”

Review highlights

Beach

90/100
34 reviews

Beautiful beach.

“I loved the massages at the beach” “Beach and she was absolutely amazing” “Beach at this resort is absolutely amazing”

Breakfast

88/100
4 reviews

Tasty breakfast.

“Breakfast buffet excellent” “Breakfast and lunch buffet were the best” “Enjoy breakfast on the beach”

Location

88/100
34 reviews

Great location somewhat accessible by car. By the beach, with great excursions.

“Staff and Restaurants were impeccable” “Carte restaurants were exceptional” “Full access to the private beach”

Comfort

81/100
23 reviews

Peaceful, comfortable and spacious rooms with large bathrooms. Decent beds and A/C.

“Intimate and private setting” “Very large shower and hammocks” “Huge walk-in shower”

Amenities

78/100
28 reviews

Nice building.

“Property was gorgeous” “Enjoyed the quiet relaxing environment too” “Excellent service and facilities”

Service

78/100
43 reviews

Great housekeeping with friendly and professional service, but mediocre reception. Recreation staff is ok.

“Staff and Restaurants were impeccable” “Wait staff is exceptional” “Check in staff was exceptional”

Room

78/100
31 reviews

Large clean rooms with big bathrooms. Rooms are old, but reasonably well-maintained, with okay beds. Good minibars and decent A/C.

“Very large shower and hammocks” “Excellent shower room” “Well appointed bathroom”

WiFi

72/100
6 reviews

Good internet service.

“Excellent Wi-Fi coverage” “Free WiFi everywhere” “Free wifi”

Ranked top 6% by couples, with a score of 88

Good to know

  • Old rooms

    “Old fixtures” “Rooms are getting older”

  • Spacious rooms

    “Very large shower and hammocks” “Huge walk-in shower”

  • Friendly atmosphere

    “Most enjoyable and memorable stay.” “Tranquil atmosphere”

  • Rather comfortable

    “Intimate and private setting” “Very large shower and hammocks”

Review highlights

Beach

89/100
29 reviews

Beautiful beach.

“I loved the massages at the beach” “Beach and she was absolutely amazing” “Beach at this resort is absolutely amazing”

Location

87/100
31 reviews

Great location somewhat accessible by car. By the beach, with great excursions.

“Staff and Restaurants were impeccable” “Carte restaurants were exceptional” “Full access to the private beach”

Comfort

82/100
20 reviews

Peaceful, comfortable and spacious rooms with large bathrooms. Decent beds and A/C.

“Intimate and private setting” “Very large shower and hammocks” “Huge walk-in shower”

Room

79/100
26 reviews

Large clean rooms with big bathrooms. Rooms are old, but reasonably well-maintained, with okay beds. Good minibars and decent A/C.

“Very large shower and hammocks” “Excellent shower room” “Well appointed bathroom”

Amenities

78/100
25 reviews

Nice building.

“Property was gorgeous” “Enjoyed the quiet relaxing environment too” “Excellent service and facilities”

Service

78/100
36 reviews

Great housekeeping with friendly and professional service, but mediocre reception. Recreation staff is ok.

“Staff and Restaurants were impeccable” “Wait staff is exceptional” “Check in staff was exceptional”

Vibe

74/100
26 reviews

Awesome vibe. Friendly atmosphere. Hotel is outdated.

“Most enjoyable and memorable stay.” “Everything looked quite modern” “Dancers were amazing”

WiFi

72/100
6 reviews

Good internet service.

“Excellent Wi-Fi coverage” “Free WiFi everywhere” “Free wifi”

Good to know

  • Friendly service

    “Staff are amazing and very helpful” “Very attentive wait staff”

  • Pleasant hotel grounds

    “Gorgeous hotel grounds” “Landscape was beautiful”

  • Friendly atmosphere

    “Most enjoyable and memorable stay.” “Tranquil atmosphere”

  • Clean rooms

    “Rooms were very clean and comfortable” “Clean air condition”

Review highlights

Beach

94/100
332 reviews

Lovely, clean beach which is great for sports.

“I loved the massages at the beach” “Beach and she was absolutely amazing” “Beach at this resort is absolutely amazing”

Breakfast

84/100
41 reviews

Tasty breakfast.

“Breakfast buffet excellent” “Breakfast and lunch buffet were the best” “Enjoy breakfast on the beach”

Service

82/100
448 reviews

Friendly, excellent service in bar and restaurant. Reception is OK, housekeeping good and service professional. Room service is average. Recreation staff is ok. Disorganized booking process.

“Staff and Restaurants were impeccable” “Wait staff is exceptional” “Check in staff was exceptional”

Location

82/100
163 reviews

Great location near the airport. Good for shopping and excursions with easy access to the beach. Bad accessibility by car.

“Staff and Restaurants were impeccable” “Carte restaurants were exceptional” “Full access to the private beach”

Food

77/100
416 reviews

Great food, especially the beef. Great menu, especially the seafood. Desserts & fruits are ok.

“Restaurant food was delicious” “Meals at the resort were exceptional” “Lunch buffets were outstanding”

WiFi

71/100
14 reviews

Fast and cheap WiFi.

“Excellent Wi-Fi coverage” “Free WiFi everywhere” “Free wifi”

Room

70/100
259 reviews

Great views and excellent furnishing in clean rooms. Rooms are old, but reasonably well-maintained, with okay beds. Decently-clean rooms with spacious bathrooms. Well-stocked minibars in spacious rooms with nice A/C.

“Very large shower and hammocks” “Excellent shower room” “Well appointed bathroom”

Ranked top 9% by couples, with a score of 91

Good to know

  • Unpleasant entrance area

    “No elevators” “No elevator”

  • Spacious rooms

    “Very large shower and hammocks” “Huge walk-in shower”

  • Tasty breakfast

    “Breakfast buffet excellent” “Breakfast and lunch buffet were the best”

  • Friendly atmosphere

    “Most enjoyable and memorable stay.” “Tranquil atmosphere”

Review highlights

Beach

94/100
70 reviews

Clean beach.

“I loved the massages at the beach” “Beach and she was absolutely amazing” “Beach at this resort is absolutely amazing”

Breakfast

87/100
10 reviews

Tasty breakfast.

“Breakfast buffet excellent” “Breakfast and lunch buffet were the best” “Enjoy breakfast on the beach”

Service

85/100
80 reviews

Adequate reception and friendly service, with especially good service in the restaurant and bar.

“Staff and Restaurants were impeccable” “Wait staff is exceptional” “Check in staff was exceptional”

Location

83/100
38 reviews

Great location. By the beach, with great excursions.

“Staff and Restaurants were impeccable” “Carte restaurants were exceptional” “Full access to the private beach”

Comfort

81/100
20 reviews

Peaceful, comfortable and spacious rooms with large bathrooms. Average beds.

“Intimate and private setting” “Very large shower and hammocks” “Huge walk-in shower”

Room

79/100
58 reviews

Tidy, relatively well-maintained rooms and acceptable beds. Generous room size with tip top furnishing.

“Very large shower and hammocks” “Excellent shower room” “Well appointed bathroom”

Food

78/100
76 reviews

Delicious food. Great menu, especially the seafood. Beef dishes & steaks are all right.

“Restaurant food was delicious” “Meals at the resort were exceptional” “Lunch buffets were outstanding”

Wellness

77/100
9 reviews

Awesome wellness and fitness areas.

“Excellent spa” “I loved the massages at the beach” “Great fitness classes”

Bar

77/100
31 reviews

Bar is awesome. Good bar service.

“I love the juice” “Looking forward to some good margaritas” “Drinks and food was awesome”

Good to know

  • Recreation staff is nice

    “Animation team worked hard” “Entertainment people great and personable”

  • Friendly service

    “Staff are amazing and very helpful” “Very attentive wait staff”

Review highlights

Beach

92/100
6 reviews

Beautiful beach.

“I loved the massages at the beach” “Beach and she was absolutely amazing” “Beach at this resort is absolutely amazing”

Service

86/100
15 reviews

Friendly service. Recreation staff is nice.

“Staff and Restaurants were impeccable” “Wait staff is exceptional” “Check in staff was exceptional”

Location

86/100
5 reviews

Great location.

“Staff and Restaurants were impeccable” “Carte restaurants were exceptional” “Full access to the private beach”

Cleanliness

81/100
3 reviews

Clean.

“Everything to be immaculate” “Resort is always spotlessly clean” “Beautiful and clean resort”

Food

78/100
10 reviews

Delicious food.

“Restaurant food was delicious” “Meals at the resort were exceptional” “Lunch buffets were outstanding”

Room

72/100
7 reviews

Great room.

“Very large shower and hammocks” “Excellent shower room” “Well appointed bathroom”

Ranked top 6% by couples, with a score of 90

Good to know

  • Great room

    “Very large shower and hammocks” “Excellent shower room”

  • Fantastic service

    “Staff and Restaurants were impeccable” “Wait staff is exceptional”

Review highlights

Service

85/100
6 reviews

Fantastic service.

“Staff and Restaurants were impeccable” “Wait staff is exceptional” “Check in staff was exceptional”

Room

73/100
5 reviews

Great room.

“Very large shower and hammocks” “Excellent shower room” “Well appointed bathroom”

Good to know

  • Professional service

    “Staff is very hard working and polite” “Quick and efficient check in”

  • Nice building

    “Property was gorgeous” “Exclusive club rooms”

  • Friendly service

    “Staff are amazing and very helpful” “Very attentive wait staff”

  • Friendly atmosphere

    “Most enjoyable and memorable stay.” “Tranquil atmosphere”

Review highlights

Beach

91/100
12 reviews

Beautiful beach.

“I loved the massages at the beach” “Beach and she was absolutely amazing” “Beach at this resort is absolutely amazing”

Service

86/100
28 reviews

Service is professional and friendly.

“Staff and Restaurants were impeccable” “Wait staff is exceptional” “Check in staff was exceptional”

Amenities

85/100
6 reviews

Nice building.

“Property was gorgeous” “Enjoyed the quiet relaxing environment too” “Excellent service and facilities”

Location

83/100
13 reviews

Great location.

“Staff and Restaurants were impeccable” “Carte restaurants were exceptional” “Full access to the private beach”

Room

75/100
8 reviews

Great room.

“Very large shower and hammocks” “Excellent shower room” “Well appointed bathroom”

Ranked top 16% by couples, with a score of 92

Good to know

  • Great room

    “Very large shower and hammocks” “Excellent shower room”

  • Fantastic service

    “Staff and Restaurants were impeccable” “Wait staff is exceptional”

  • Great location

    “Staff and Restaurants were impeccable” “Carte restaurants were exceptional”

Review highlights

Service

82/100
11 reviews

Fantastic service.

“Staff and Restaurants were impeccable” “Wait staff is exceptional” “Check in staff was exceptional”

Location

81/100
6 reviews

Great location.

“Staff and Restaurants were impeccable” “Carte restaurants were exceptional” “Full access to the private beach”

Room

74/100
5 reviews

Great room.

“Very large shower and hammocks” “Excellent shower room” “Well appointed bathroom”

Food

71/100
5 reviews

Delicious food.

“Restaurant food was delicious” “Meals at the resort were exceptional” “Lunch buffets were outstanding”

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Details / Other Expenses

Rooms:100
Room Windows:Windows Do Open
Policies / Expenses
Total Taxes: 0.00%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)

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