COMFORT INN & SUITES KINGS CROSS

31 33 Argyle St., London WC1H8EP United Kingdom (GBR)
3 Star Hotel
51.5285257 -0.1221703
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  • Group score of 7.5/10

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Summary of Verified Reviews

Summary of 1,177 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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79
Good

Very good budget hotel. Close to Kings Cross. Close to public transport and the train. Clean. Popular among families.

“Clean place.” “Room was clean”

Good Overall Ranking Top 36% in city
Great Economy Hotel Top 17% in city
Good City Hotel Top 28% in city

Good to know

  • Train station is close

    “Close to St Pancras International train” “Walking distance from Kings Cross”

  • Clean rooms

    “Clean sheets” “Clean linen”

  • Poorly-maintained rooms

    “Toilet was not working” “Broken coffee machine”

  • Friendly service

    “Staff were friendly and helpful” “Friendly staffs”

Review highlights

Location

95/100
312 reviews

Great location somewhat accessible by car. Close to public transport and the train.

“Close to St Pancras International train” “Superb location” “Quiet location”

Service

84/100
249 reviews

Service is professional and friendly.

“Terrific staff” “Staff were friendly and helpful” “Reception Staff excellent”

Cleanliness

79/100
152 reviews

Clean hotel facilities. Rooms are clean, but bathrooms are only so-so.

“Clean place.” “Clean sheets” “Room was clean”

Breakfast

57/100
177 reviews

Affordable, fairly tasty breakfasts.

“No cooked breakfast” “No hot breakfast” “Freshly boiled eggs”

Room

53/100
458 reviews

Adequate, clean, and new rooms. Small rooms, with no views, bad TV's and in need of better maintenance. Average kitchenettes and beds, but furniture and A/C are not great. Cramped but relatively clean bathrooms.

“Modern fittings” “Broken coffee machine” “Aircon broken”

Amenities

42/100
64 reviews

Poor buildings and an uninspiring entrance area.

“Narrow stairs” “No lift access” “No facilities”

Food

39/100
51 reviews

Food is terrible, especially the desserts. Dining experience is decent, but sides are lacking.

“No baked beans” “No hot food” “No fruit”

WiFi

36/100
74 reviews

Poor, over-priced WiFi.

“Internet was not working” “No wi-fi” “Weak signal”

Bar

31/100
20 reviews

Bar is not good.

“No milk” “No coffee” “No tea”

Ranked top 28% by families, with a score of 79

Good to know

  • Unpleasant entrance area

    “No lift access” “Lift didn't work”

  • Bad desserts & fruits

    “No fruit”

  • Bad side dishes

  • Small bathroom

    “Very small shower room” “Bathroom is small”

Review highlights

Location

95/100
115 reviews

Great location. Close to public transport and the train.

“Close to St Pancras International train” “Superb location” “Quiet location”

Service

87/100
84 reviews

Efficient, friendly service with a nice reception.

“Terrific staff” “Staff were friendly and helpful” “Reception Staff excellent”

Breakfast

57/100
67 reviews

Breakfast is average.

“No hot breakfast” “No cooked breakfast” “Freshly boiled eggs”

Room

55/100
160 reviews

Decent, new, and clean rooms with okay beds. Small, poorly-maintained rooms with poor furniture. Cramped but relatively clean bathrooms. Kitchenette is acceptable.

“Modern fittings” “Broken coffee machine” “Aircon broken”

Amenities

40/100
28 reviews

Poor buildings and an uninspiring entrance area.

“Narrow stairs” “No lift access” “No facilities”

WiFi

36/100
28 reviews

Poor, over-priced WiFi.

“Internet was not working” “No wi-fi” “Weak signal”

Food

35/100
23 reviews

Food is not good. Desserts, fruits and sides are awful.

“No baked beans” “No hot food” “No fruit”

Bar

27/100
8 reviews

Bar is not good.

“No milk” “No coffee” “No tea”

Ranked top 40% by couples, with a score of 80

Good to know

  • Professional service

    “Correct room booking” “24 hour front desk”

  • Bar is not good

    “No milk” “No coffee”

  • Clean hotel facilities

    “Clean place.” “Clean hotel”

  • Bad furniture

    “Filthy carpet” “Low cot”

Review highlights

Location

95/100
54 reviews

Great location, close to the train station.

“Close to St Pancras International train” “Superb location” “Quiet location”

Service

83/100
47 reviews

Service is professional and friendly.

“Terrific staff” “Staff were friendly and helpful” “Reception Staff excellent”

Breakfast

54/100
35 reviews

Breakfast is average.

“No hot breakfast” “No cooked breakfast” “Freshly boiled eggs”

Comfort

49/100
45 reviews

Noise is as expected, as are the beds, although rooms are small and generally uncomfortable.

“Very small shower room” “Mattress Cramped” “Aircon broken”

Room

45/100
78 reviews

Rooms are small and badly-maintained with bad furniture and bathrooms. New, clean rooms with standard beds.

“Broken coffee machine” “Aircon broken” “Broken hair dryer”

Amenities

44/100
14 reviews

Poor hotel buildings.

“Narrow stairs” “No lift access” “No facilities”

Food

40/100
6 reviews

Food is not good.

“No baked beans” “No hot food” “No fruit”

WiFi

35/100
10 reviews

Poor, over-priced WiFi.

“Internet was not working” “No wi-fi” “Weak signal”

Bar

33/100
7 reviews

Bar is not good.

“No milk” “No coffee” “No tea”

Ranked top 63% by solo travelers, with a score of 72

Good to know

  • Bad internet service

    “Internet was not working” “No wi-fi”

  • Poorly-maintained rooms

    “Toilet was not working” “Broken coffee machine”

  • Clean rooms

    “Clean sheets” “Clean linen”

  • Internet is expensive

    “No free wifi” “Had to pay for wifi”

Review highlights

Location

95/100
30 reviews

Great location, close to the train station.

“Close to St Pancras International train” “Superb location” “Quiet location”

Service

84/100
27 reviews

Friendly service.

“Terrific staff” “Staff were friendly and helpful” “Reception Staff excellent”

Cleanliness

77/100
20 reviews

Rooms are clean, but bathrooms are not.

“Clean place.” “Clean sheets” “Room was clean”

Breakfast

51/100
16 reviews

Breakfast is average.

“No hot breakfast” “No cooked breakfast” “Freshly boiled eggs”

Room

48/100
54 reviews

Small, neglected rooms with filthy bathrooms. New, clean rooms with standard beds.

“Broken coffee machine” “Aircon broken” “Broken hair dryer”

Amenities

41/100
8 reviews

Poor hotel buildings.

“Narrow stairs” “No lift access” “No facilities”

WiFi

39/100
14 reviews

Poor, over-priced WiFi.

“Internet was not working” “No wi-fi” “Weak signal”

Good to know

  • Train station is close

    “Close to St Pancras International train” “Walking distance from Kings Cross”

  • Internet is expensive

    “No free wifi” “Had to pay for wifi”

  • Great reception

    “24 hour front desk” “Friendly helpful reception staff”

  • Modern Hotel

    “Modern fittings” “Brand new suite room”

Review highlights

Location

92/100
53 reviews

Great location. Close to public transport and the train.

“Close to St Pancras International train” “Superb location” “Quiet location”

Service

85/100
26 reviews

Great service, especially at reception.

“Terrific staff” “Staff were friendly and helpful” “Reception Staff excellent”

Breakfast

55/100
24 reviews

Breakfast is average.

“No hot breakfast” “No cooked breakfast” “Freshly boiled eggs”

Comfort

53/100
33 reviews

Reasonably comfortable rooms with a tolerable noise level and standard beds. Small rooms.

“Spacious suite” “Very small shower room” “Mattress Cramped”

Room

48/100
56 reviews

Tiny rooms with unacceptable bathrooms. Beds and kitchenettes are so-so. New rooms.

“Broken coffee machine” “Aircon broken” “Broken hair dryer”

Amenities

40/100
10 reviews

Poor hotel buildings.

“Narrow stairs” “No lift access” “No facilities”

Food

37/100
13 reviews

Food is not good.

“No baked beans” “No hot food” “No fruit”

WiFi

32/100
11 reviews

Poor, over-priced WiFi.

“Internet was not working” “No wi-fi” “Weak signal”

Bar

26/100
5 reviews

Bar is not good.

“No milk” “No coffee” “No tea”

Ranked top 18% by families, with a score of 78

Good to know

  • Food is not good

    “No baked beans” “No hot food”

  • Fantastic service

    “Terrific staff” “Staff were friendly and helpful”

  • Modern Hotel

    “Modern fittings” “Brand new suite room”

  • Bad amenities

    “Narrow stairs” “No lift access”

Review highlights

Location

95/100
28 reviews

Great location, close to the train station.

“Close to St Pancras International train” “Superb location” “Quiet location”

Service

83/100
15 reviews

Friendly service and great reception.

“Terrific staff” “Staff were friendly and helpful” “Reception Staff excellent”

Comfort

56/100
19 reviews

Reasonably comfortable rooms with a tolerable noise level and standard beds. Small rooms.

“Very small shower room” “Mattress Cramped” “Tiny window”

Breakfast

55/100
16 reviews

Breakfast is average.

“No hot breakfast” “No cooked breakfast” “Freshly boiled eggs”

Room

53/100
34 reviews

Rooms are quite small but generally OK with adequate beds.

“Modern fittings” “Broken coffee machine” “Aircon broken”

Amenities

38/100
5 reviews

Poor hotel buildings.

“Narrow stairs” “No lift access” “No facilities”

Food

35/100
9 reviews

Food is not good.

“No baked beans” “No hot food” “No fruit”

Ranked top 57% by couples, with a score of 74

Good to know

  • Room is not nice

    “Broken coffee machine” “Aircon broken”

  • Great location

    “Close to St Pancras International train” “Superb location”

Review highlights

Location

93/100
8 reviews

Great location.

“Close to St Pancras International train” “Superb location” “Quiet location”

Value

55/100
3 reviews

Fairly good value for money.

“Free wi fi” “High price” “Paid for service”

Comfort

52/100
3 reviews

Comfortable.

“Very small shower room” “Mattress Cramped” “Tiny window”

Room

46/100
5 reviews

Room is not nice.

“Broken coffee machine” “Aircon broken” “Broken hair dryer”

Good to know

  • Train station is close

    “Close to St Pancras International train” “Walking distance from Kings Cross”

  • Clean rooms

    “Clean sheets” “Clean linen”

  • Poorly-maintained rooms

    “Toilet was not working” “Broken coffee machine”

  • Friendly service

    “Staff were friendly and helpful” “Friendly staffs”

Review highlights

Location

98/100
205 reviews

Great location somewhat accessible by car. Close to public transport and the train.

“Close to St Pancras International train” “Superb location” “Quiet location”

Service

83/100
186 reviews

Friendly service.

“Terrific staff” “Staff were friendly and helpful” “Reception Staff excellent”

Cleanliness

80/100
120 reviews

Clean hotel facilities. Rooms are clean, but bathrooms are not.

“Clean place.” “Clean sheets” “Room was clean”

Breakfast

58/100
120 reviews

Affordable, fairly tasty breakfasts.

“No hot breakfast” “No cooked breakfast” “Freshly boiled eggs”

Room

55/100
328 reviews

Kitchenettes and rooms, generally, are OK, although quite neglected. New, clean rooms with standard beds. Tiny rooms with poor furniture and unacceptable A/C and TV's. Small rooms and dirty bathrooms.

“Modern fittings” “Broken coffee machine” “Aircon broken”

Food

44/100
28 reviews

Overall dining experience is OK but the food is lacking.

“No baked beans” “No hot food” “No fruit”

Amenities

42/100
49 reviews

Poor buildings and an uninspiring entrance area.

“Narrow stairs” “No lift access” “No facilities”

WiFi

38/100
47 reviews

Poor, over-priced WiFi.

“Internet was not working” “No wi-fi” “Weak signal”

Bar

37/100
14 reviews

Bar is not good.

“No milk” “No coffee” “No tea”

Ranked top 23% by families, with a score of 81

Good to know

  • Bad furniture

    “Filthy carpet” “Low cot”

  • Food is not good

    “No baked beans” “No hot food”

  • Poor hotel buildings

    “Narrow stairs” “No lift access”

  • Bad amenities

    “Narrow stairs” “No lift access”

Review highlights

Location

97/100
57 reviews

Great location, close to the train station.

“Close to St Pancras International train” “Superb location” “Quiet location”

Service

87/100
54 reviews

Friendly service and great reception.

“Terrific staff” “Staff were friendly and helpful” “Reception Staff excellent”

Cleanliness

77/100
31 reviews

Rooms are clean, but bathrooms are only so-so.

“Clean place.” “Clean sheets” “Room was clean”

Breakfast

57/100
31 reviews

Breakfast is average.

“No hot breakfast” “No cooked breakfast” “Freshly boiled eggs”

Room

53/100
90 reviews

Decent, new, and clean rooms with okay beds. Small, poorly-maintained rooms with poor furniture. Bathrooms are not great, but moderately clean. Kitchenette is acceptable.

“Modern fittings” “Broken coffee machine” “Aircon broken”

Amenities

41/100
18 reviews

Poor hotel buildings.

“Narrow stairs” “No lift access” “No facilities”

Food

39/100
8 reviews

Food is not good.

“No baked beans” “No hot food” “No fruit”

WiFi

38/100
16 reviews

Poor, over-priced WiFi.

“Internet was not working” “No wi-fi” “Weak signal”

Ranked top 43% by couples, with a score of 79

Good to know

  • Bar is not good

    “No milk” “No coffee”

  • Clean hotel facilities

    “Clean place.” “Clean hotel”

  • New rooms

    “Modern fittings” “Brand new suite room”

  • Modern Hotel

    “Modern fittings” “Brand new suite room”

Review highlights

Location

96/100
44 reviews

Great location, close to the train station.

“Close to St Pancras International train” “Superb location” “Quiet location”

Service

83/100
43 reviews

Efficient, friendly service with a nice reception.

“Terrific staff” “Staff were friendly and helpful” “Reception Staff excellent”

Breakfast

56/100
33 reviews

Breakfast is average.

“No cooked breakfast” “No hot breakfast” “Freshly boiled eggs”

Comfort

50/100
40 reviews

Reasonably comfortable rooms with a tolerable noise level and standard beds. Small rooms.

“Very small shower room” “Air conditioner out of order” “Mattress Cramped”

Room

50/100
68 reviews

Dilapidated rooms and bathrooms. Rooms are clean and new, but small. Beds and kitchenettes are so-so.

“Broken coffee machine” “Aircon broken” “Broken hair dryer”

Amenities

42/100
13 reviews

Poor hotel buildings.

“Narrow stairs” “No lift access” “No facilities”

Bar

38/100
5 reviews

Bar is not good.

“No milk” “No coffee” “No tea”

WiFi

37/100
7 reviews

Poor, over-priced WiFi.

“Internet was not working” “No wi-fi” “Weak signal”

Ranked top 69% by solo travelers, with a score of 71

Good to know

  • Dirty bathroom

    “Toilet smelly” “Mouldy bathroom tiles”

  • Bad internet service

    “Internet was not working” “No wi-fi”

  • Poorly-maintained rooms

    “Toilet was not working” “Broken coffee machine”

  • Internet is expensive

    “No free wifi” “Had to pay for wifi”

Review highlights

Location

96/100
28 reviews

Great location, close to the train station.

“Close to St Pancras International train” “Superb location” “Quiet location”

Service

85/100
24 reviews

Friendly service.

“Terrific staff” “Staff were friendly and helpful” “Reception Staff excellent”

Cleanliness

78/100
19 reviews

Rooms are clean, but bathrooms are only so-so.

“Clean place.” “Clean sheets” “Room was clean”

Value

61/100
10 reviews

Fairly good value for money. Internet is expensive.

“Large phone bill” “Free wi fi” “Paid for service”

Room

51/100
48 reviews

Decently sized rooms, but neglected. Modern, tidy rooms. Bathrooms are not great, but moderately clean.

“Modern fittings” “Broken coffee machine” “Aircon broken”

Breakfast

50/100
12 reviews

Breakfast is average.

“No hot breakfast” “No cooked breakfast” “Freshly boiled eggs”

Amenities

45/100
6 reviews

Poor hotel buildings.

“Narrow stairs” “No lift access” “No facilities”

WiFi

39/100
14 reviews

Poor, over-priced WiFi.

“Internet was not working” “No wi-fi” “Weak signal”

Review highlights

Service

81/100
4 reviews

Fantastic service.

“Terrific staff” “Staff were friendly and helpful” “Reception Staff excellent”

Room

51/100
4 reviews

Room is all right.

“Excellent nights sleep” “Modern fittings” “Broken coffee machine”

Good to know

  • Clean hotel facilities

    “Clean place.” “Clean hotel”

  • Modern Hotel

    “Modern fittings” “Brand new suite room”

  • Poor bathroom

    “Very small shower room” “No water pressure”

  • Friendly service

    “Staff were friendly and helpful” “Friendly staffs”

Review highlights

Location

95/100
16 reviews

Great location.

“Close to St Pancras International train” “Superb location” “Quiet location”

Service

87/100
7 reviews

Friendly service.

“Terrific staff” “Staff were friendly and helpful” “Reception Staff excellent”

Cleanliness

78/100
9 reviews

Clean hotel facilities.

“Clean place.” “Clean sheets” “Room was clean”

Comfort

55/100
11 reviews

Rooms are small, but of average comfort, and not too loud.

“Excellent nights sleep” “Very small shower room” “Mattress Cramped”

Breakfast

54/100
7 reviews

Breakfast is average.

“No hot breakfast” “No cooked breakfast” “Freshly boiled eggs”

Room

48/100
15 reviews

Tiny rooms with unacceptable bathrooms.

“Broken coffee machine” “Aircon broken” “Broken hair dryer”

Ranked top 40% by families, with a score of 78

Good to know

  • Room is not nice

    “Broken coffee machine” “Aircon broken”

  • Fantastic service

    “Terrific staff” “Staff were friendly and helpful”

  • Great location

    “Close to St Pancras International train” “Superb location”

  • Clean

    “Clean place.” “Clean sheets”

Review highlights

Location

95/100
12 reviews

Great location.

“Close to St Pancras International train” “Superb location” “Quiet location”

Service

86/100
4 reviews

Fantastic service.

“Terrific staff” “Staff were friendly and helpful” “Reception Staff excellent”

Cleanliness

81/100
5 reviews

Clean hotel facilities.

“Clean place.” “Clean sheets” “Room was clean”

Comfort

59/100
6 reviews

Comfortable enough with an average noise level.

“Very small shower room” “Air conditioner out of order” “Mattress Cramped”

Breakfast

55/100
4 reviews

Breakfast is average.

“No cooked breakfast” “No hot breakfast” “Freshly boiled eggs”

Room

52/100
7 reviews

Room is all right.

“Modern fittings” “Broken coffee machine” “Aircon broken”

Review highlights

Location

94/100
8 reviews

Great location.

“Close to St Pancras International train” “Superb location” “Quiet location”

Service

87/100
4 reviews

Fantastic service.

“Terrific staff” “Staff were friendly and helpful” “Reception Staff excellent”

Cleanliness

75/100
5 reviews

Clean.

“Clean place.” “Clean sheets” “Room was clean”

Room

57/100
9 reviews

Room is all right.

“Modern fittings” “Broken coffee machine” “Aircon broken”

Good to know

  • New rooms

    “Modern fittings” “Brand new suite room”

  • Modern Hotel

    “Modern fittings” “Brand new suite room”

  • Poor bathroom

    “Very small shower room” “No water pressure”

  • Small rooms

    “Very small shower room” “Mattress Cramped”

Review highlights

Location

96/100
6 reviews

Great location.

“Close to St Pancras International train” “Superb location” “Quiet location”

Service

86/100
9 reviews

Friendly service.

“Terrific staff” “Staff were friendly and helpful” “Reception Staff excellent”

Vibe

66/100
6 reviews

Decent vibe. Modern Hotel.

“Brand new suite room” “New fixtures and fittings” “No lift access”

Room

58/100
19 reviews

Mediocre, small rooms and beds with terrible bathrooms. Modern, tidy rooms.

“Modern fittings” “Broken coffee machine” “Aircon broken”

Breakfast

56/100
12 reviews

Breakfast is average.

“No hot breakfast” “No cooked breakfast” “Freshly boiled eggs”

Comfort

56/100
14 reviews

Cramped rooms, but moderately comfortable with alright beds.

“Very small shower room” “Mattress Cramped” “Tiny window”

Ranked top 47% by families, with a score of 75

Good to know

  • Great location

    “Close to St Pancras International train” “Superb location”

Review highlights

Location

96/100
4 reviews

Great location.

“Close to St Pancras International train” “Superb location” “Quiet location”

Comfort

58/100
7 reviews

Cramped rooms, but moderately comfortable with alright beds.

“Excellent nights sleep” “Very small shower room” “Cramped space”

Room

55/100
10 reviews

Rooms are quite small but generally OK with adequate beds.

“Excellent nights sleep” “Modern fittings” “Broken coffee machine”

Breakfast

55/100
6 reviews

Breakfast is average.

“No hot breakfast” “No cooked breakfast” “Freshly boiled eggs”

Review highlights

Location

96/100
5 reviews

Great location.

“Close to St Pancras International train” “Superb location” “Quiet location”

Service

81/100
7 reviews

Fantastic service.

“Terrific staff” “Staff were friendly and helpful” “Reception Staff excellent”

Breakfast

58/100
5 reviews

Breakfast is average.

“No hot breakfast” “No cooked breakfast” “Freshly boiled eggs”

Room

55/100
6 reviews

Room is all right.

“Modern fittings” “Broken coffee machine” “Aircon broken”

Review Semantics by TrustYou

Details / Other Expenses

Policies / Expenses

About Comfort Inns

  • Hot breakfast items with two waffle flavors, meat, and eggs
  • Free high-speed internet access and daily newspaper
  • Flat-panel TV's in each room
  • Pool and/or exercise facilities available based on location
  • Spacious seating areas in the lobby

The Comfort Inns highlights above are subject to change without notice.

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"I can only say THANKS....It was better than I expected. The hotel staff were superior, fun and very accommodating. Everyone only had good things to say about the rooms, the noise level, the service and the staff. Thanks so much for your help." M.C. - Vancouver, BC

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