WESTGATE SMOKY MOUNTAIN RESORT

915 Westgate Resort Rd., Gatlinburg, TN 37738 United States (USA)
View Map Reservations: 1-800-230-4134
3.5 Star Mountain Spa or Beach Resort in Sevier County
35.73317-83.519
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Average
3.5/ 5

Based on 2153 guest reviews

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  • We have an outdoor pool
  • Gym / Fitness Center Available
  • Hotel has 763 rooms
  • 6 floors in hotel
  • 763 suites in hotel
  • Check out time: 10:00 am
  • Groups/Meetings rating of 9.5/10

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Room Types

Check Rates1 Bedroom 1bath 1 King Bed 1 Queen Slpr Sofa Dvd Plyr Full Kitchen 2burner Top 546 Sqft
Non-Smoking
Check Rates1 Bedroom 1bath 1 King Bed 1 Queen Slpr Sofa Dvd Plyr Full Kitchen 2burner Top 546 Sqft Resident Ra
Non-Smoking
Check Rates1 Bedroom 1bath 1 King Bed 1 Queen Slpr Sofa Dvd Plyr Full Kitchen Stove Fireplace Balcony 780 Sqft
Non-Smoking
Check Rates1 Bedroom 2bath 2 Full Beds 1 Queen Slpr Sofa Dvd Plyr Full Kitchen Jetted Tub Balcony 870 Sqft
Non-Smoking
Check Rates1 Bedroom 2bath 2 Full Beds 1 Queen Slpr Sofa Dvd Plyr Full Kitchen Jetted Tub Balcony 870 Sqft Gov
Non-Smoking
Check Rates1 Bedroom 2bath 2 Full Beds 1 Queen Slpr Sofa Dvd Plyr Full Kitchen Jetted Tub Balcony 870 Sqft Res
Non-Smoking
Check Rates1 Bedroom 2bath 2 Full Beds 1 Queen Slpr Sofa Dvd Plyr Full Kitchen Jetted Tub Balcony 870 Sqft Sen
Non-Smoking
Check Rates1 Bedroom Deluxe 2 Full Beds Villa
Non-Smoking
Check Rates1 Bedroom Deluxe King Bed Villa
Non-Smoking
Check Rates1 Bedroom Villa
Non-Smoking
Check Rates2 Bedroom
Non-Smoking
Check Rates2 Bedroom 2bath 1 King Bd 1 Queen Bd 2 Slpr Sofas Full Kitchen Wd Fireplace Balcony 1230 Sqft
Non-Smoking
Check Rates2 Bedroom 2bath 1 King Bd 1 Queen Bd 2 Slpr Sofas Full Kitchen Wd Fireplace Balcony 1230 Sqft Govern
Non-Smoking
Check Rates2 Bedroom 2bath 1 King Bd 1 Queen Bd 2 Slpr Sofas Full Kitchen Wd Fireplace Balcony 1230 Sqft Reside
Non-Smoking
Check Rates2 Bedroom Villa
Non-Smoking
Check Rates3 Bedroom 3bath 2 King Beds Full Bed 3 Queen Slpr Sofas Full Kitchen Wd Fireplace Balcony 2764 Sqft
Non-Smoking
Check Rates4bedroom 4bath 4 King Beds 4 Queen Slpr Sofas Full Kitchen Wd Fireplace Balcony 3054 Sqft
Non-Smoking
Check Rates4bedroom 4bath 4 King Beds 4 Queen Slpr Sofas Full Kitchen Wd Fireplace Balcony 3054 Sqft Resident R
Non-Smoking
Check Rates5bedroom 5bath 5 King Beds 5 Queen Slpr Sofas Full Kitchen Wd Fireplace Balcony 3600 Sqft
Non-Smoking
Check Rates5bedroom 5bath 5 King Beds 5 Queen Slpr Sofas Full Kitchen Wd Fireplace Balcony 3600 Sqft Resident R
Non-Smoking
Check RatesDeluxe 1 Bedroom Suite
Non-Smoking
Check RatesDeluxe 1 Bedroom Villa
Non-Smoking
Check RatesLeisure 1 Bedroom
Non-Smoking
Check RatesLeisure 2 Bedroom
Non-Smoking
Check RatesLeisure Studio
Non-Smoking
Check RatesStudio
Non-Smoking
Check RatesStudio 1 Queen Bed 1 Double Sleeper Sofa Dvd Plyr Kitchenette Mini Fridge Microwave 312 Sqft
Non-Smoking
Check RatesStudio 1 Queen Bed 1 Double Sleeper Sofa Dvd Plyr Kitchenette Mini Fridge Microwave 312 Sqft Governm
Non-Smoking
Check RatesStudio 1 Queen Bed 1 Double Sleeper Sofa Dvd Plyr Kitchenette Mini Fridge Microwave 312 Sqft Residen
Non-Smoking
Check RatesStudio Villa
Non-Smoking

Local Attractions

Wild Bear Falls Indoor Water Park on Property

Verified Reviews of Westgate Smoky Mountain Resort

Below are the verified reviews from guests that we have booked recently:
"Awesome Weekend"
Overall Score5.0/ 5
Really no complaints. Everything was great!
(Meeting planner, booked 22 rooms), from US flag
02-May-2016 Verified Review, stayed from Fri Apr 29 to Sun May 01 2016 at a $153.00 group rate (14% discount).
"Beautiful Area and Rooms, but Complete Chaos at Check-in."
Overall Score4.0/ 5
We were there for the weekend. Overall, outstanding amenities and the rooms were lovely. The check-in process was a nightmare. Had to wait over an hour just to get into our room. No apology for the wait. Would stay again but will come late a night to avoid the wait for check-in.
(Meeting planner, booked 30 rooms), from US flag
13-Apr-2015 Verified Review, stayed from Fri Apr 10 to Sun Apr 12 2015 at a $90.00 group rate (21% discount).
"Great Location, but Terrible Customer Service."
Overall Score1.0/ 5
As a part of a large booking of young professionals in our early to middle twenties, we were severely disappointed by the level of service that was shown. The resort was overbooked and four people were evicted from their cabin for "noise related reasons" although no one had been that cabin at all that night. We were prejudged for being college students and the resort treated us as such. The resort police approached every room in our group and issued noise warnings. After talking with the hotel staff at the main office, they informed us that we should not have been issued any noise warnings at all, as no guests had complained. The rangers alone made it arguably the most uncomfortable vacation trip I've ever experienced.The property itself is not well kept, the photographs are deceiving and the property is very run down and filthy. Neither I nor anyone else in my group has intentions of going back to Westgate Smoky Mountain Resort.
(Meeting planner, booked 40 rooms), from US flag
26-Oct-2014 Verified Review, stayed from Fri Oct 24 to Sun Oct 26 2014 at a $141.00 group rate (21% discount).
"Wonderful."
Overall Score5.0/ 5
The hotel is in a great location, plenty to do, friendly staff, family friendly water park. The only negative thing about the resort is the restaurant. I ordered a carry out meal and was told it would take 25 mins but it took an hour, I think the staff was not prepared for so many visitors early in the season. Otherwise, everything was perfect. My family and I will stay at this property again.
(Group coordinator, booked 6 rooms), from US flag
23-Jun-2014 Verified Review, stayed from Wed Jun 18 to Sun Jun 22 2014 at a $119.00 group rate (20% discount).
"Awesome Lodging for our Youth Group!"
Overall Score5.0/ 5
We brought 23 kids and nine adults up for Resurrection 2014. We were able to divide our boys in the five bedroom unit and girls in the four bedroom with adult chaperones in the private masters and it worked out great. We had more than enough space and privacy. The units were beautifully decorated and super clean. It snowed during our stay (we were at the very top) and the resort road crew did a wonderful job keeping the roads in great shape. I felt the indoor waterpark is a little over priced. I would definitely stay here again.
(Group coordinator, booked 15 rooms), from US flag
22-Jan-2014 Verified Review, stayed from Fri Jan 17 to Sun Jan 19 2014 at a $69.00 group rate (36% discount).

Customer Reviews of Westgate Smoky Mountain Resort

3.5 out of 5. Based on 2887 guest reviews, Average

Property Description

Westgate Smoky Mountain Resort is a rustic mountain retreat that sits on approximately 200 acres adjacent to the Great Smoky Mountains National Park. The ideal retreat for a mountain getaway, this resorts is the perfect place to enjoy the beauty of nature. In fact, relaxing on your patio is one of the most breathtaking experiences you can imagine. Most of the rustic luxury villas feature a fireplace and a garden spa tub in the master bathroom, as well as a fully equipped kitchen with a the amenities as home. Guest can enjoy free either of our two outdoor swimming pools. Wild Bear Falls Indoor/Outdoor Water Park is located on the Westgate Smoky Mountain Property. The 60,000 square feet, indoor mountain themed family water park features a retractable roof for the year-round enjoyment. Wild Bear Falls boast thrilling waterslides, a lazy river, children's water play areas, restaurants, game room and more. Group Rates are available.

Details / Other Expenses

Check In:4:00 pm
Check Out:10:00 am
Year of Last Renovation:2011
Floors:6
Rooms:763
Corridors:Both Interior and Exterior Hallways
Non Smoking Rooms:763
Handicap Rooms:
Suites:763
Room Windows:Windows Do Open
Cleaning Frequency:Daily
Meeting Rooms:1 View Spaces
Meeting Space:1008 sq. feet
Banquet Space:Holds 84 people
Dist. to Food/Bars: On-site
Dist. to 24hr Restaurant: On-site
Dist. to Nearest Gym: On-site
Lounge/Bar Hours:5:00 pm until 11:00 pm
Pool Info:
We feature two outdoor pools, one of which is heated and open year round. These are free to use for all guests lodging at Westgate. We also feauture Wild Bear Falls, a 60,000 square foot indoor waterpark which is open year -round (hours vary, additional fee applies). Wild Bear falls features a state of the art retractable roof, water slides, lazy river, multiple level play structure and a zero depth todller play area. Also within Wild BEar Falls is Roaring Fork Snack bar featuring delicious hot snacks such as pizza, burgers, hot dogs, chciken and many other tasty selections.
Policies / Expenses
Cancellation:
individual cancellation 72 hours
Typical Group Deposit:$250.00
Total Taxes:12.75%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)
Rooms Wireless Internet Fee: 9.99 Per Day

Amenities / Features


Pet Friendly? Yes! Pets are allowed.
The pet must weigh under 60 pounds. Cats and Dogs only. Only 2 pets allowed per unit. There is a $80.00 non refundable cleaning fee plus a $75.00 refundable damage deposit.


  • Air conditioning
  • Alarm clock
  • ATM
  • Camping or barbeque facilities
  • Concierge service
  • Conference facilities
  • Credit card accepted: Mastercard/Visa
  • Credit card accepted: American Express
  • Credit card accepted: Discover
  • Credit card accepted: Diners Club
  • Dinner available
  • DVD Player
  • Electronic key card
  • Elevator
  • Express Check-Out
  • Facilities for the disabled
  • Fax available
  • Fitness and health center
  • Free local calls
  • Games room
  • Grocery service
  • Hairdryer available
  • Handicap accessible
  • Central heating
  • Ice Maker
  • Internet - wireless
  • Ironing facilities
  • Jacuzzi
  • Kitchenette in room
  • Licensed bar
  • Microwave in room
  • Non-smoking rooms
  • 24 hours opened
  • Office or business center
  • Pets allowed
  • Private bathroom in room
  • Quiet location
  • Radio in room
  • Refrigerator
  • Restaurant
  • Safe in rooms
  • Self controlled heating/cooling system
  • Shop
  • Shower
  • Spa
  • Swimming pool - outdoor
  • Swimming pool - indoor
  • Tea and coffee making facilities
  • Telephone
  • Telephone in all rooms
  • Telephone - Free local calls
  • Television
  • TV - Free Cable
  • TV - Free HBO
  • TV - Free Showtime
  • TV room
  • Video Games in Room
  • Voicemail

Airport & Shuttle Information

Knoxville is the nearest airport. 48 miles

Local Shuttle Info: The City of Gatlinburg and Pigeon Forge does offer a trolley service which picks up on property

Airport Shuttle? Sorry, no airport shuttle available.
Previously known as:
Westgate Smoky Mountain Resort & Spa

Seasonality and Projections at Westgate Smoky Mountain Resort

Rate fluctuations of Westgate Smoky Mountain Resort

The chart above shows fluctuations of prices for both group prices and the best individual traveler prices we could find at the time the group/meeting offer was submitted. The lowest group discount displayed is 31.0% in the month of January 2014 and the highest average individual rate is $465 in the month of August 2017. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Westgate Smoky Mountain Resort in a month when rates are lower.

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Meeting Rooms and Banquet Rooms at Westgate Smoky Mountain Resort

Below are the meeting, banquet, conference and event spaces at Westgate Smoky Mountain Resort.

Feel free to use the Westgate Smoky Mountain Resort meeting space capacities chart below to help in your event planning. Hotel Planner specializes in Gatlinburg event planning for sleeping rooms and meeting space for corporate events, weddings, parties, conventions, negotiated rates and trade shows.

Meeting Room Name L x W x H
(Feet)
Size
(sqft.)
Banquet
5'/6'
Banquet Space Layout
Crescent
Crescent Tables Layout
Classroom
Classroom Meeting Layout
Hollow
Square
Hollow Square Table Layout
U-Shape
U Shape Meeting Layout
Boardroom
Boardroom Meeting Space
Convention
8'/10'
Convention Booth Layout
Theater
Theater Layout
Reception
Reception Desk for Meeting
Regist.
Desk
Registration Desk for Meeting
Glassroom 36 x 28 x 15 100884/------242924--/----101--
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Glassroom

Room Type:
General Meeting Room
Total Size:
1008 Sq. Mi
Dimensions:
36 x 28 x 15 Ft.
Floor Level:
2
Power Outlets:
4
Columns:
0
Windows:
10
Natural Light?:
Yes
Obstructions?
No
Built In Screens?
No
Built In Stage?
No
Built In A/V?
No
Amenities Available
  • Coffee/Tea Setup
  • Food/Beverage
  • Projection Equip.
  • TV/VCR/DVD
  • WIFI Internet
  • Podium
  • Flip Chart
  • Air Conditioning
Half Day Rental:
$150.00 USD
$35.00 set up fee
Glassroom Meeting Space Thumbnail 1
Glassroom Meeting Space Thumbnail 2
Glassroom Meeting Space Thumbnail 3
Photo of Glassroom

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