MERCURE MELBOURNE TREASURY GARDENS

13 Spring St., Melbourne, VC 3000 Australia (AUS)
4.0 Star Hotel
-37.81471144.97452

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Room Types

Check Rates King Room City View
Non-Smoking
Check Rates King Room Garden View
Non-Smoking
Check Rates Privilege King Room Garden View
Non-Smoking
Check Rates Queen Room City View
Non-Smoking
Check Rates Twin Room City View
Non-Smoking
Check Rates Twin Room Garden View
Non-Smoking

Summary of Verified Reviews

Summary of 4,194 verified reviews

82
Very Good

Very good city hotel. Close to Parliament. Located near shopping areas and has easy access to public transportation. Excellent beds and great views. Pleasant hotel grounds. Popular among couples.

“Nice and relaxed, close enough to the city” “Lovely view of a rooftop garden”

Good Overall Ranking Top 31% in city
Excellent City Hotel Top 10% in city
Great Business Hotel Top 24% in city

Good to know

  • Small bathroom

    “Bath room is very compact” “Very small bathroom shower”

  • Small rooms

    “Bath room is very compact” “Tiny bedroom”

  • Friendly service

    “Welcoming and friendly staff” “Reception staff very friendly and helpful”

  • Poor bathroom

    “No hair dryer” “Bathrooms are tiny”

Review highlights

Service

92/100
629 reviews

Efficient, friendly service with a nice reception. Room service is perfect. Fine restaurant service but terrible housekeeping. Smooth booking process.

“Staff were fantastic” “Room service was quick and delicious” “Fabulous, friendly, prompt service”

Location

89/100
533 reviews

Great location. Accessible by car, but parking is awful and costly. Near downtown with great sightseeing and shopping. Close to public transport and the train. Great nearby restaurants and bars with excellent excursions.

“Nice and relaxed, close enough to the city” “Great places of interest” “Fabulous location”

Cleanliness

88/100
173 reviews

Clean hotel facilities. Clean rooms.

“Facilities were clean and tidy” “Lovely clean rooms” “Room clean and well appointed”

Breakfast

80/100
103 reviews

Tasty , yet expensive breakfasts.

“Excellent buffet breakfasts” “Great buffet breakfast” “Delicious breakfast”

Room

58/100
628 reviews

Adequate but poorly-maintained rooms with tiny bathrooms. Tidy, modern rooms with great beds and excellent views. Small rooms with poor furnishings and bad TV's.

“Consistent thermostat in the air conditioner” “Excellent rooms” “Banging noise in the wall”

Comfort

47/100
357 reviews

Uncomfortable, small rooms and bathrooms. Excellent beds, decently quiet.

“Daily Aircon not working” “Bedding was messy” “Tiny bedroom”

WiFi

32/100
47 reviews

Poor, over-priced WiFi.

“Poor phone reception” “Poor internet” “No free wifi”

Pool

18/100
11 reviews

Bad pool.

“No pool or gym” “No gym or pool” “No pool”

Wellness

17/100
11 reviews

Bad fitness area.

“No gym” “No pool or gym” “No gym or pool”

Ranked top 27% by couples, with a score of 83

Good to know

  • Unpleasant entrance area

    “Noise from adjacent lift” “Elevator and IT WAS REALLY DISTURBING”

  • Wonderful sightseeing

    “Proximity to parliament” “Museum a short walk”

  • Expensive breakfast

    “Expensive breakfasts” “Breakfast expensive”

  • Clean hotel facilities

    “Facilities were clean and tidy” “Very clean and comfortable hotel”

Review highlights

Service

93/100
115 reviews

Efficient, friendly service with a nice reception.

“Staff were fantastic” “Room service was quick and delicious” “Fabulous, friendly, prompt service”

Location

93/100
122 reviews

Great location with excellent sightseeing. Hard to park, but close to public transport.

“Nice and relaxed, close enough to the city” “Great places of interest” “Fabulous location”

Breakfast

78/100
29 reviews

Tasty , yet expensive breakfasts.

“Excellent buffet breakfasts” “Great buffet breakfast” “Delicious breakfast”

Food

71/100
38 reviews

Food is good, but menu is not great.

“Meal was delicious” “Dinner sensational” “Choice of food was fantastic”

Room

53/100
152 reviews

Decent, clean rooms with great beds and awesome views. Neglected, cramped rooms with small bathrooms.

“Broken window” “Consistent thermostat in the air conditioner” “Beautiful garden views”

Comfort

40/100
101 reviews

Uncomfortable, small rooms and bathrooms. Excellent beds, decently quiet.

“Daily Aircon not working” “Bedding was messy” “Tiny bedroom”

WiFi

32/100
11 reviews

Poor, over-priced WiFi.

“Poor phone reception” “Poor internet” “No free wifi”

Ranked top 31% by solo travelers, with a score of 81

Good to know

  • Great shopping

    “Plenty of shops, cafes and restaurants” “Close to city shopping”

  • Poorly-maintained rooms

    “Daily Aircon not working” “Toaster not working”

  • Bad internet service

    “Poor phone reception” “Poor internet”

  • Great reception

    “Lovely front desk staff” “Reception staff very friendly and helpful”

Review highlights

Service

93/100
39 reviews

Friendly service and great reception.

“Staff were fantastic” “Room service was quick and delicious” “Fabulous, friendly, prompt service”

Location

93/100
36 reviews

Great location near shopping and public transport. Poor access to parking.

“Nice and relaxed, close enough to the city” “Great places of interest” “Fabulous location”

Breakfast

79/100
10 reviews

Tasty breakfast.

“Excellent buffet breakfasts” “Great buffet breakfast” “Delicious breakfast”

Amenities

68/100
16 reviews

Average hotel building.

“Modern decor” “Opposite the gardens” “Family friendly environment”

Room

54/100
43 reviews

Tidy rooms with excellent beds. Neglected, cramped rooms with small bathrooms.

“Broken window” “Consistent thermostat in the air conditioner” “Beautiful garden views”

Comfort

48/100
29 reviews

Uncomfortable, small rooms and bathrooms. Peaceful rooms with great beds.

“Daily Aircon not working” “Bedding was messy” “Tiny bedroom”

WiFi

29/100
6 reviews

Bad internet service.

“Poor phone reception” “Poor internet” “No free wifi”

Ranked top 16% by families, with a score of 86

Good to know

  • Modern Hotel

    “Modern decor” “Facilities were new”

  • Professional service

    “Pleasant and efficient staff” “Speedy check in”

  • Small bathroom

    “Bath room is very compact” “Very small bathroom shower”

  • Tasty breakfast

    “Excellent buffet breakfasts” “Great buffet breakfast”

Review highlights

Service

91/100
37 reviews

Service is professional and friendly.

“Staff were fantastic” “Room service was quick and delicious” “Fabulous, friendly, prompt service”

Cleanliness

90/100
13 reviews

Clean rooms.

“Facilities were clean and tidy” “Lovely clean rooms” “Room clean and well appointed”

Location

87/100
36 reviews

Well-located hotel, although, unfortunately the parking isn't easy.

“Nice and relaxed, close enough to the city” “Great places of interest” “Fabulous location”

Breakfast

83/100
11 reviews

Tasty breakfast.

“Excellent buffet breakfasts” “Great buffet breakfast” “Delicious breakfast”

Room

60/100
38 reviews

Small rooms, but okay overall. Clean rooms with wonderful beds and stunning views.

“No hair dryer” “Consistent thermostat in the air conditioner” “Beautiful garden views”

Comfort

49/100
24 reviews

Cramped rooms and bathrooms, lacking comfort, but beds are good.

“Daily Aircon not working” “Bedding was messy” “Tiny bedroom”

Ranked top 79% by business travelers, with a score of 71

Good to know

  • Clean rooms

    “Lovely clean rooms” “Rooms were modern and clean”

  • Quite clean

    “Facilities were clean and tidy” “Lovely clean rooms”

  • Great location

    “Nice and relaxed, close enough to the city” “Great places of interest”

  • Fantastic service

    “Staff were fantastic” “Room service was quick and delicious”

Review highlights

Service

92/100
12 reviews

Friendly service.

“Staff were fantastic” “Room service was quick and delicious” “Fabulous, friendly, prompt service”

Location

90/100
13 reviews

Great location.

“Nice and relaxed, close enough to the city” “Great places of interest” “Fabulous location”

Cleanliness

90/100
6 reviews

Clean rooms.

“Facilities were clean and tidy” “Lovely clean rooms” “Room clean and well appointed”

Amenities

73/100
5 reviews

Great amenities.

“Gardens quiet” “8th floor was quiet” “Close to parks and sporting facilities”

Value

63/100
7 reviews

Fairly good value for money.

“Complimentary bottle of sparkling wine” “Close to free trams” “Free city circle tram”

Room

57/100
17 reviews

Rooms are small, but clean and generally acceptable.

“Excellent shower” “Consistent thermostat in the air conditioner” “Cleanliness was great”

Comfort

47/100
7 reviews

Small and uncomfortable rooms.

“Daily Aircon not working” “Bedding was messy” “Tiny bedroom”

Review highlights

Location

90/100
6 reviews

Great location.

“Nice and relaxed, close enough to the city” “Great places of interest” “Fabulous location”

Service

87/100
4 reviews

Fantastic service.

“Staff were fantastic” “Room service was quick and delicious” “Fabulous, friendly, prompt service”

Value

64/100
4 reviews

Fairly good value for money.

“Complimentary bottle of wine” “Close to free trams” “Free city circle tram”

Room

56/100
5 reviews

Room is all right.

“Excellent shower” “Terrible lighting” “Consistent thermostat in the air conditioner”

Good to know

  • Small bathroom

    “Bath room is very compact” “Very small bathroom shower”

  • Friendly service

    “Welcoming and friendly staff” “Reception staff very friendly and helpful”

  • Small rooms

    “Bath room is very compact” “Tiny bedroom”

  • Poor bathroom

    “No hair dryer” “Bathrooms are tiny”

Review highlights

Service

92/100
611 reviews

Efficient, friendly service with a nice reception. Room service is perfect. Fine restaurant service but terrible housekeeping. Smooth booking process.

“Staff were fantastic” “Room service was quick and delicious” “Fabulous, friendly, prompt service”

Cleanliness

89/100
167 reviews

Clean hotel facilities. Clean rooms.

“Facilities were clean and tidy” “Lovely clean rooms” “Room clean and well appointed”

Location

89/100
515 reviews

Great location. Expensive, terrible parking. Near downtown with great sightseeing and shopping. Close to public transport and the train. Great nearby restaurants and bars with excellent excursions. Reasonably accessible by car.

“Nice and relaxed, close enough to the city” “Great places of interest” “Fabulous location”

Breakfast

80/100
101 reviews

Tasty , yet expensive breakfasts.

“Excellent buffet breakfasts” “Great buffet breakfast” “Delicious breakfast”

Room

58/100
604 reviews

Adequate but poorly-maintained rooms with tiny bathrooms. Tidy, modern rooms with great beds and excellent views. Small rooms with poor furnishings and bad TV's.

“Excellent shower” “Broken window” “Consistent thermostat in the air conditioner”

Comfort

48/100
343 reviews

Uncomfortable, small rooms and bathrooms. Excellent beds, decently quiet.

“Daily Aircon not working” “Bedding was messy” “Tiny bedroom”

WiFi

32/100
42 reviews

Poor, over-priced WiFi.

“Poor phone reception” “Poor internet” “No free wifi”

Wellness

17/100
11 reviews

Bad fitness area.

“No gym” “No pool or gym” “No gym or pool”

Pool

10/100
10 reviews

Bad pool.

“No pool or gym” “No gym or pool” “No pool”

Ranked top 28% by couples, with a score of 82

Good to know

  • Unpleasant entrance area

    “Noise from adjacent lift” “Elevator and IT WAS REALLY DISTURBING”

  • Wonderful sightseeing

    “Proximity to parliament” “Museum a short walk”

  • Expensive breakfast

    “Expensive breakfasts” “Breakfast expensive”

  • Clean hotel facilities

    “Facilities were clean and tidy” “Very clean and comfortable hotel”

Review highlights

Service

94/100
108 reviews

Efficient, friendly service with a nice reception.

“Staff were fantastic” “Room service was quick and delicious” “Fabulous, friendly, prompt service”

Location

93/100
113 reviews

Great location with excellent sightseeing. Poor access to parking.

“Nice and relaxed, close enough to the city” “Great places of interest” “Fabulous location”

Breakfast

78/100
29 reviews

Tasty , yet expensive breakfasts.

“Excellent buffet breakfasts” “Great buffet breakfast” “Delicious breakfast”

Food

72/100
36 reviews

Food is good, but menu is not great.

“Meal was delicious” “Dinner sensational” “Choice of food was fantastic”

Room

52/100
142 reviews

Decent, clean rooms with great beds and awesome views. Neglected, cramped rooms with small bathrooms.

“Consistent thermostat in the air conditioner” “Beautiful garden views” “Bathroom was excellent”

Comfort

41/100
94 reviews

Uncomfortable, small rooms and bathrooms. Excellent beds, decently quiet.

“Daily Aircon not working” “Bedding was messy” “Tiny bedroom”

WiFi

31/100
8 reviews

Poor, over-priced WiFi.

“Poor phone reception” “Poor internet” “No free wifi”

Ranked top 35% by solo travelers, with a score of 81

Good to know

  • Great shopping

    “Plenty of shops, cafes and restaurants” “Close to city shopping”

  • Bad internet service

    “Poor phone reception” “Poor internet”

  • Poorly-maintained rooms

    “Daily Aircon not working” “Toaster not working”

  • Poor access to parking

    “Car park not enough” “No onsite parking”

Review highlights

Location

93/100
34 reviews

Great location near shopping and public transport. Poor access to parking.

“Nice and relaxed, close enough to the city” “Great places of interest” “Fabulous location”

Service

92/100
36 reviews

Friendly service.

“Staff were fantastic” “Room service was quick and delicious” “Fabulous, friendly, prompt service”

Breakfast

79/100
10 reviews

Tasty breakfast.

“Excellent buffet breakfasts” “Great buffet breakfast” “Delicious breakfast”

Amenities

68/100
16 reviews

Average hotel building.

“Modern decor” “Opposite the gardens” “Family friendly environment”

Room

54/100
40 reviews

Tidy rooms with excellent beds. Neglected, cramped rooms with small bathrooms.

“Terrible lighting” “Consistent thermostat in the air conditioner” “Bathroom was excellent”

Comfort

48/100
27 reviews

Uncomfortable, small rooms and bathrooms. Peaceful rooms with great beds.

“Daily Aircon not working” “Bedding was messy” “Tiny bedroom”

WiFi

29/100
6 reviews

Bad internet service.

“Poor phone reception” “Poor internet” “No free wifi”

Ranked top 18% by families, with a score of 85

Good to know

  • Modern Hotel

    “Modern decor” “Facilities were new”

  • Small bathroom

    “Bath room is very compact” “Very small bathroom shower”

  • Professional service

    “Pleasant and efficient staff” “Speedy check in”

  • Tasty breakfast

    “Excellent buffet breakfasts” “Great buffet breakfast”

Review highlights

Service

91/100
36 reviews

Service is professional and friendly.

“Staff were fantastic” “Room service was quick and delicious” “Fabulous, friendly, prompt service”

Cleanliness

90/100
12 reviews

Clean rooms.

“Facilities were clean and tidy” “Lovely clean rooms” “Room clean and well appointed”

Location

87/100
35 reviews

Well-located hotel, although, unfortunately the parking isn't easy.

“Nice and relaxed, close enough to the city” “Great places of interest” “Fabulous location”

Breakfast

84/100
10 reviews

Tasty breakfast.

“Excellent buffet breakfasts” “Great buffet breakfast” “Delicious breakfast”

Room

59/100
37 reviews

Small rooms, but okay overall. Clean rooms with wonderful beds and stunning views.

“No hair dryer” “Broken window” “Consistent thermostat in the air conditioner”

Comfort

49/100
24 reviews

Cramped rooms and bathrooms, lacking comfort, but beds are good.

“Daily Aircon not working” “Bedding was messy” “Tiny bedroom”

Ranked top 71% by business travelers, with a score of 75

Good to know

  • Clean rooms

    “Lovely clean rooms” “Rooms were modern and clean”

  • Quite clean

    “Facilities were clean and tidy” “Lovely clean rooms”

  • Great location

    “Nice and relaxed, close enough to the city” “Great places of interest”

  • Small rooms

    “Bath room is very compact” “Tiny bedroom”

Review highlights

Service

92/100
12 reviews

Friendly service.

“Staff were fantastic” “Room service was quick and delicious” “Fabulous, friendly, prompt service”

Cleanliness

90/100
6 reviews

Clean rooms.

“Facilities were clean and tidy” “Lovely clean rooms” “Room clean and well appointed”

Location

89/100
12 reviews

Great location.

“Nice and relaxed, close enough to the city” “Great places of interest” “Fabulous location”

Amenities

73/100
5 reviews

Great amenities.

“Gardens quiet” “8th floor was quiet” “Close to parks and sporting facilities”

Value

62/100
6 reviews

Fairly good value for money.

“Complimentary bottle of sparkling wine” “Close to free trams” “Free city circle tram”

Room

57/100
17 reviews

Rooms are small, but clean and generally acceptable.

“No hair dryer” “Consistent thermostat in the air conditioner” “Beautiful garden views”

Comfort

47/100
7 reviews

Small and uncomfortable rooms.

“Daily Aircon not working” “Bedding was messy” “Tiny bedroom”

Review highlights

Service

93/100
5 reviews

Fantastic service.

“Staff were fantastic” “Room service was quick and delicious” “Fabulous, friendly, prompt service”

Location

90/100
2 reviews

Great location.

“Nice and relaxed, close enough to the city” “Great places of interest” “Fabulous location”

Room

58/100
7 reviews

Room is all right.

“Excellent shower” “Broken window” “Terrible lighting”

Review Semantics by TrustYou

Customer Reviews of Mercure Melbourne Treasury Gardens

4.0 out of 5. Based on 1365 guest reviews , Very Good

Details / Other Expenses

Policies / Expenses

About Mercure

  • Midscale hotel with warm, contemporary rooms
  • The Park Sleep & Fly offer includes 1 night acoomodations, airport transfer by shuttle service and up to 15 days of free parking
  • Coffee and tea tasting
  • Buffet breakfast with both local and international food items or the Express & Co. breakfast formula is served at the bar until noon. Enjoy a hot drink, a glass of orange juice, and some bread with jam, or other delicious pastries
  • Ready to Spa packages includes accommodation, breakfast, and one spa treatment
  • Great meeting space for any special occasion

The Mercure highlights above are subject to change without notice.

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