PARK PLAZA WESTMINSTER BRIDGE LONDON

200 Westminster Bridge Rd., London SE17UT United Kingdom (GBR)
4.0 Star Hotel
51.50111-0.11733

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Check Rates1 Bedroom Apartment 1 Bedroom Apartment
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Check Rates1 King 1 Bedroom Suite Free WiFi
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Check Rates1 King 2 Bedroom Suite Terrace WiFi Kitchenette Free WiFi
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Check Rates1 King Presidential Suite Iconic View WiFi Free WiFi
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Check Rates1 King Sofa Bed Studio Room Free WiFi
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Check Rates1 King Studio Room Iconic View 36 Sqm WiFi Sofa Free WiFi
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Check Rates1 King Studio Room London Eye View 36 Sqm WiFi Free WiFi
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Check Rates1 King Superior Room Atrium View 27 Sqm WiFi Free WiFi
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Check Rates2 Bedroom Apartment 2 Bedroom Apartment
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Check RatesAdvance Saver 1 Bedroom Suite Iconic View
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Check RatesAdvance Saver 1 King 1 Bedroom Suite
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Check RatesAdvance Saver 1 King Accessible Superior Wheelchair Accessibl
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Check RatesAdvance Saver 1 King Sofa Bed Studio Room
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Check RatesAdvance Saver 1 King Superior Double Room 27 Sqm WiFi
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Check RatesAdvance Saver 2 Bedroom Suite Terrace
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Check RatesAdvance Saver 2t Sofa Bed Studio Room
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Check RatesAdvance Saver 2t Superior Room 27 Sqm WiFi
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Check RatesAdvance Saver Bed Breakfast 1 Bedroom Suite
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Check RatesAdvance Saver Bed Breakfast 1 Bedroom Suite Iconic View
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Check RatesAdvance Saver Bed Breakfast 1 King Superior Double Room 27 Sqm WiFi
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Check RatesAdvance Saver Bed Breakfast 2 Bedroom Suite Terrace
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Check RatesAdvance Saver Bed Breakfast King Studio Suite
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Check RatesAdvance Saver Bed Breakfast Studio Double Room
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Check RatesAdvance Saver Bed Breakfast Studio Room London Eye View
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Check RatesAdvance Saver Bed Breakfast Studio Twin Room
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Check RatesAdvance Saver Bed Breakfast Superior Atrium Facing
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Check RatesAdvance Saver Bed Breakfast Superior Twin Room
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Check RatesAdvance Saver Bed Breakfast Superior Wheelchair Accessible Room
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Check RatesAdvance Saver King Studio Suite
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Check RatesAdvance Saver Studio Room Iconic View
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Check RatesAdvance Saver Studio Room London Eye View
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Check RatesAdvance Saver Superior Atrium Facing
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Check RatesBed and Breakfast 1 Bedroom Suite Iconic View Including Breakfast
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Check RatesBed and Breakfast 2 Bedroom Suite Terrace Including Breakfast
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Check RatesBed and Breakfast King Suite Duplex Including Breakfast
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Check RatesBed and Breakfast Studio Room Iconic View Including Breakfast
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Check RatesBed and Breakfast Studio Room Including Breakfast
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Check RatesBed and Breakfast Studio Room London Eye View Including Breakfast
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Check RatesBed and Breakfast Superior Atrium Facing Including Breakfast
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Check RatesBest Flexible Rate Studio Room
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Check RatesBest Flexible Rate Superior Atrium Facing
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Check RatesDouble or Twin Superior Breakfast and Additional Meal Included
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Check RatesDouble or Twin Superior Breakfast Included
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Check RatesDouble Room 1 King Bed (Studio)
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Check RatesDouble Room Room and Breakfast
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Check RatesDouble Room Studio Bed and Full Breakfast
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Check RatesDouble Room Superior Bed and Full Breakfast
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Check RatesDouble Studio Breakfast and Additional Meal Included
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Check RatesDouble Studio Breakfast Included
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Check RatesPark Plaza Plus Package Studio Room Including WiFi Breakfast Newspaper and More
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Check RatesPark Plaza Plus Package Superior Atrium Facing Including WiFi Breakfast Newspaper and More
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Check RatesStandard Studio Breakfast Included
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Check RatesStudio Double Room Studio Double Room
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Check RatesStudio Twin Room Studio Twin Room
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Check RatesSuite 1 Bedroom
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Check RatesSuite 2 Bedrooms
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Check RatesSuperior Double Internal View Superior Double with Internal View
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Check RatesSuperior Double Room 1 King Bed
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Check RatesSuperior Double Room Accessible Superior Double Room Disability Accessible
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Check RatesSuperior Double Room Superior Double Room
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Check RatesSuperior Room (Atrium Facing)
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Check RatesSuperior Room 1 King Bed Accessible
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Check RatesSuperior Twin Breakfast Included
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Check RatesSuperior Twin Internal View Superior Twin with Internal View
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Check RatesSuperior Twin Room 2 Single Beds
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Check RatesTriple Studio Breakfast and Additional Meal Included
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Check RatesTriple Studio Breakfast Included
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Check RatesTwin Room 2 Single Beds (Studio)
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Check RatesTwin Room Room and Breakfast
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Summary of Verified Reviews

Summary of 13,686 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

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87
Excellent

Excellent luxury hotel. Close to Waterloo Station. Good for sightseeing with access to public transportation. Rather comfortable. Nice building. Great wellness & sports facilities. Popular among families.

“Very nice luxury hotel” “Large banquet room”

Excellent Overall Ranking Top 8% in city
Excellent Luxury Hotel Top 4% in city
Best Business Facilities In City

Good to know

  • Wonderful sightseeing

    “Marvelous sights of London” “Right on The Thames on Westminster”

  • Great view

    “Views from the 12th floor were fantastic” “View was amazing”

  • Modern Hotel

    “Very nice and modern facilities” “Beautiful new room”

  • Nice building

    “Executive lounge fabulous” “Amazing facility”

Review highlights

Location

97/100
3533 reviews

Great location, close to the train station. Near downtown with great sightseeing and shopping. Accessible by car, but parking is awful and costly. Great nearby restaurants and bars with excellent excursions.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

89/100
1138 reviews

Awesome vibe. Modern Hotel. Friendly atmosphere. Stylish Hotel. Entrance area is ok. Luxurious Hotel. Luxury hotel.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Wellness

78/100
267 reviews

Awesome wellness and fitness areas. Sauna is ok. Moderately clean wellness & sports facilities.

“Fantastic spa area” “Gym is quaint but excellent” “Beautiful pool / spa”

Service

77/100
3384 reviews

Reception friendly and relatively professional, with great restaurant service. Housekeeping and management are lacking. Room service is perfect. Poor bar service. Disorganized booking process. Recreation staff is nice.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Amenities

77/100
873 reviews

Updated facilities with a great terrace. Decent hotel grounds and entrance area. Beautiful architecture. Good business facilities. Handicap accessible facilities are all right.

“Executive lounge fabulous” “The outside it is amazing” “Amazing facility”

Comfort

76/100
1477 reviews

Rooms and bathrooms are spacious and comfortable, with nice beds. Noise levels are OK, but A/C is poor.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Pool

73/100
327 reviews

Clean pool area.

“My partner and daughter enjoyed the indoor pool” “Beautiful pool / spa” “Pool area and staff are lovely”

Room

65/100
3823 reviews

Kitchenettes and rooms, generally, are OK, although quite neglected. Tidy, modern rooms with great beds and excellent views. Spacious rooms. Substandard furniture, A/C, minibar and TV's. Bathrooms are large but dirty.

“Second room was large and spotlessly clean” “Hotel room was stunning” “We loved our mini fridge”

Breakfast

56/100
948 reviews

Breakfast is decent but expensive.

“The most delicious bagels and donuts” “Delicious morning coffee” “Paid for breakfast one”

Value

51/100
1078 reviews

Fairly good value for money. Expensive breakfast. Bar and restaurant are expensive. Free internet.

“Staff overcharged” “Cost benefit of this hotel is exceptional” “Rooms are not cheap but worth the money”

WiFi

32/100
447 reviews

WiFi's cheap, but poor quality.

“Poor internet service” “Poor Wi-fi service” “Poor internet connection”

Ranked top 8% by couples, with a score of 86

Good to know

  • Bad furniture

    “Ridiculously small wardrobe” “Lacking in cupboard space”

  • Expensive restaurant

    “Expensive hotel restaurants” “Resteraunt pricey”

  • Good restaurants & bars in the area

    “Resturants near the hotel” “Cafes nearby”

  • Bad minibar

    “Expensive mini bar” “Couldn't open the mini bar”

Review highlights

Location

97/100
826 reviews

Great location. Near downtown with great sightseeing and shopping. Close to public transport and the train. Easy car access but inadequate parking. Great nearby restaurants and bars with excellent excursions.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

91/100
275 reviews

Awesome vibe. Modern Hotel. Friendly atmosphere. Stylish Hotel. Entrance area is ok. Luxurious Hotel.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Wellness

79/100
62 reviews

Great fitness area, sauna and wellness.

“Fantastic spa area” “Gym is quaint but excellent” “Beautiful pool / spa”

Service

77/100
798 reviews

Service is generally friendly, although bar service is poor. Average professionalism from bad housekeeping staff and mediocre reception. Room service is perfect.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Pool

73/100
67 reviews

Great pool.

“My partner and daughter enjoyed the indoor pool” “Beautiful pool / spa” “Pool area and staff are lovely”

Room

62/100
920 reviews

Moderately tidy rooms and kitchenettes but furniture and TVs substandard. Excellent views from big, new rooms with wonderful beds. Bathrooms are large but dirty. Poorly-maintained rooms with inadequate A/C and bad minibars.

“Second room was large and spotlessly clean” “Terrible nights sleep” “We loved our mini fridge”

Bar

54/100
108 reviews

So-so bar with mediocre drinks. Expensive beverages. Poor bar service.

“Great cocktails” “Excellent bar” “Service in bar slow”

Breakfast

50/100
227 reviews

Breakfast is decent but expensive.

“The most delicious bagels and donuts” “Scrambled eggs tasteless” “Ridiculous price for breakfast”

Value

50/100
274 reviews

Fairly good value for money. Expensive breakfast. Bar and restaurant are expensive. Free internet.

“Staff overcharged” “Cost benefit of this hotel is exceptional” “The best value for money”

WiFi

29/100
106 reviews

WiFi's cheap, but poor quality.

“Poor internet service” “Poor Wi-fi service” “Poor internet connection”

Ranked top 4% by families, with a score of 87

Good to know

  • Dirty dining area

    “Mouldy fruit”

  • Near city centre

    “In the heart of town” “Right in the middle of everything”

  • Interesting excursions

    “Right on The Thames on Westminster” “Convenient to Thames”

  • Good accessibility by car

    “Taxis and buses are available right in front” “Next door to a very busy hospital”

Review highlights

Location

98/100
791 reviews

Great location. Near downtown with great sightseeing and shopping. Close to public transport and the train. Good car access, but so-so parking. Great nearby restaurants and bars with excellent excursions.

“Superlative location” “Location is absolutely superb” “Location was superb”

Wellness

76/100
46 reviews

Awesome wellness and fitness areas. Sauna is ok.

“Fantastic spa area” “Gym is quaint but excellent” “Beautiful pool / spa”

Service

76/100
717 reviews

Restaurant service is friendly and professional. Reception is OK but housekeeping is substandard. Room service is perfect.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Pool

72/100
85 reviews

Great pool.

“My partner and daughter enjoyed the indoor pool” “Beautiful pool / spa” “Pool area and staff are lovely”

Room

65/100
810 reviews

Decent beds, cleanliness, and kitchenettes. Large, new rooms, and great views. Room need better maintenance, and minibars are not great. TV's and furniture not great. Bathrooms are large but dirty.

“Second room was large and spotlessly clean” “Lighting was terrible” “We loved our mini fridge”

Breakfast

59/100
257 reviews

Breakfast is decent but expensive.

“The most delicious bagels and donuts” “Breakfast was fantastic” “Ridiculous price for breakfast”

Value

45/100
229 reviews

Poor value for money. Expensive breakfast. Free internet. Bar and restaurant are expensive.

“Staff overcharged” “Rooms are not cheap but worth the money” “Family room was charged for”

WiFi

29/100
106 reviews

WiFi's cheap, but poor quality.

“Poor internet service” “Poor Wi-fi service” “Poor internet connection”

Ranked top 6% by solo travelers, with a score of 85

Good to know

  • Poor bar service

    “Slow service at the bar” “Not enough bar staff”

  • Good fitness area

    “Well-equipped gym” “24 hour room service and gym”

  • Room service is perfect

    “Room service was fantastic” “Room service was quick and excellent”

  • Dirty bathroom

    “Bathrobes with stains” “Dirty towels”

Review highlights

Location

96/100
182 reviews

Great location with excellent sightseeing. Close to public transport and the train.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

88/100
49 reviews

Awesome vibe. Friendly atmosphere. Modern Hotel. Stylish Hotel.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Comfort

81/100
83 reviews

Rooms and bathrooms are spacious and comfortable, with nice beds. Bad air conditioning.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Wellness

75/100
23 reviews

Awesome wellness and fitness areas.

“Fantastic spa area” “Gym is quaint but excellent” “Beautiful pool / spa”

Pool

69/100
15 reviews

Ordinary pool.

“My partner and daughter enjoyed the indoor pool” “Also loved the pool” “Pool area and staff are lovely”

Room

66/100
232 reviews

Rooms are mostly clean but run-down, and A/C is poor. Excellent views from big, new rooms with wonderful beds. Bathrooms are large but dirty.

“Second room was large and spotlessly clean” “Terrible nights sleep” “Terrible water pressure”

Service

66/100
209 reviews

Average professionalism from bad housekeeping staff and mediocre reception. Service is generally friendly, although bar service is poor. Room service is perfect.

“Terrible Check in” “Lady at front desk rude” “Incompetent staff”

Value

53/100
62 reviews

Fairly good value for money. Free internet. Expensive breakfast.

“The breakfast buffet is a bit pricey” “Staff overcharged” “Cost benefit of this hotel is exceptional”

Breakfast

52/100
43 reviews

Breakfast is decent but expensive.

“The most delicious bagels and donuts” “Breakfast is superb” “Paid for breakfast one”

WiFi

30/100
47 reviews

WiFi's cheap, but poor quality.

“Poor internet service” “Poor Wi-fi service” “Poor internet connection”

Ranked top 7% by business travelers, with a score of 82

Good to know

  • Modern Hotel

    “Very nice and modern facilities” “Beautiful new room”

  • Train station is close

    “Within walking distance from Waterloo Station and London Eye” “Within walking distance to Waterloo station”

  • Awesome vibe

    “Excellent live band” “Luxurious double sofa bed”

  • Spacious rooms

    “Second room was large and spotlessly clean” “Otherwise very spacious and well fitted accommodation”

Review highlights

Location

96/100
70 reviews

Great location with excellent sightseeing. Close to public transport and the train.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

89/100
28 reviews

Awesome vibe. Modern Hotel. Friendly atmosphere. Entrance area is ok.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Wellness

82/100
8 reviews

Great wellness & sports facilities.

“Fantastic spa area” “Gym is quaint but excellent” “Beautiful pool / spa”

Pool

75/100
4 reviews

Great pool.

“My partner and daughter enjoyed the indoor pool” “Beautiful pool / spa” “Pool area and staff are lovely”

Service

73/100
67 reviews

Friendly, more-or-less professional service, and so-so reception.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Breakfast

56/100
20 reviews

Breakfast is average.

“The most delicious bagels and donuts” “Excellent breakfast” “Ridiculous price for breakfast”

Value

54/100
21 reviews

Fairly good value for money.

“Suites which was a bonus” “Staff overcharged” “Cost benefit of this hotel is exceptional”

Room

51/100
78 reviews

Rooms are okay but needing better maintenance, with subpar bathrooms. Clean, spacious rooms, comfortable beds, and good views.

“Second room was large and spotlessly clean” “Hotel room was stunning” “We loved our mini fridge”

WiFi

36/100
11 reviews

Bad internet service.

“Poor internet service” “Poor Wi-fi service” “Poor internet connection”

Good to know

  • Great view

    “Views from the 12th floor were fantastic” “View was amazing”

  • Spacious rooms

    “Second room was large and spotlessly clean” “Otherwise very spacious and well fitted accommodation”

  • Modern Hotel

    “Very nice and modern facilities” “Beautiful new room”

  • Comfortable beds

    “Luxurious double sofa bed” “Spacious 2 bed”

Review highlights

Location

97/100
44 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

90/100
7 reviews

Awesome vibe. Modern Hotel.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Service

80/100
25 reviews

Friendly, acceptably professional service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Comfort

79/100
24 reviews

Great sized rooms, very comfortable with wonderful beds.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Room

72/100
48 reviews

Amply-sized rooms with excellent beds and superb views.

“Second room was large and spotlessly clean” “We loved our mini fridge” “Perfect nights sleep”

Breakfast

56/100
12 reviews

Breakfast is average.

“The most delicious bagels and donuts” “Stunning breakfast” “Paid for breakfast one”

Value

52/100
7 reviews

Fairly good value for money.

“Staff overcharged” “Cost benefit of this hotel is exceptional” “Rooms are not cheap but worth the money”

WiFi

36/100
7 reviews

Bad internet service.

“Poor internet service” “Poor Wi-fi service” “Poor internet connection”

Good to know

  • Great view

    “Views from the 12th floor were fantastic” “View was amazing”

  • Fantastic service

    “Staff were all superbly polite” “Concierge staff were fantastic”

  • Friendly service

    “Staff were all superbly polite” “Restaurant staff were also very attentive”

  • Rather comfortable

    “Second room was large and spotlessly clean” “AC worked great”

Review highlights

Location

98/100
15 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

90/100
5 reviews

Awesome vibe.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Service

81/100
14 reviews

Friendly service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Comfort

79/100
7 reviews

Large, comfortable rooms.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Room

70/100
18 reviews

Spacious rooms with excellent views.

“Second room was large and spotlessly clean” “We loved our mini fridge” “Perfect nights sleep”

Ranked top 5% by couples, with a score of 85

Good to know

  • Great location

    “Superlative location” “Location is absolutely superb”

  • Great room

    “Second room was large and spotlessly clean” “We loved our mini fridge”

Review highlights

Location

96/100
10 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Room

66/100
8 reviews

Room is all right.

“Second room was large and spotlessly clean” “Cleanliness is fantastic” “Terrible nights sleep”

Ranked top 27% by solo travelers, with a score of 83

Good to know

  • Great room

    “Second room was large and spotlessly clean” “We loved our mini fridge”

  • Great location

    “Superlative location” “Location is absolutely superb”

Review highlights

Location

97/100
5 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Room

67/100
5 reviews

Room is all right.

“Second room was large and spotlessly clean” “Terrible water pressure” “Disgusting smell”

Good to know

  • Great view

    “Views from the 12th floor were fantastic” “View was amazing”

  • Professional service

    “Staff were very accommodating and approachable” “Desk staff was professional”

  • Friendly atmosphere

    “Excellent live band” “Really enjoyable and pleasant stay.”

  • Spacious rooms

    “Second room was large and spotlessly clean” “Otherwise very spacious and well fitted accommodation”

Review highlights

Location

92/100
186 reviews

Good location, close to public transport. Near to downtown with good options for sightseeing.

“Superlative location” “Location is absolutely superb” “Location was superb”

Wellness

78/100
24 reviews

Wellness area is impressive overall, and the sauna is so-so.

“Fantastic spa area” “Gym is quaint but excellent” “Beautiful pool / spa”

Pool

74/100
48 reviews

Great pool.

“My partner and daughter enjoyed the indoor pool” “Beautiful pool / spa” “Pool area and staff are lovely”

Service

71/100
231 reviews

Friendly, professional service, and decent reception, but bad housekeeping.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Room

59/100
261 reviews

Rooms are decently-clean, but neglected with poor TV's and furnishings. Excellent views from big, new rooms with wonderful beds. Large, so-so bathroom.

“Second room was large and spotlessly clean” “Disgusting smell” “We loved our mini fridge”

Breakfast

57/100
75 reviews

Breakfast is decent but expensive.

“The most delicious bagels and donuts” “No breakfast option” “Paid for breakfast one”

Food

56/100
56 reviews

Adequate menu with an alright dining experience. Expensive restaurant with bad side dishes.

“The most delicious bagels and donuts” “Do not have dinner” “Mouldy fruit”

Value

42/100
94 reviews

Poor value for money. Expensive breakfast and dining. Free internet.

“Staff overcharged” “Rooms are not cheap but worth the money” “Family room was charged for”

WiFi

31/100
37 reviews

WiFi's cheap, but poor quality.

“Poor internet service” “Poor Wi-fi service” “Poor internet connection”

Ranked top 3% by families, with a score of 83

Good to know

  • Free internet

    “Including internet access” “Free wi-fi and cable”

  • Great pool

    “My partner and daughter enjoyed the indoor pool” “Beautiful pool / spa”

  • Nice building

    “Executive lounge fabulous” “Amazing facility”

  • Friendly service

    “Staff were all superbly polite” “Restaurant staff were also very attentive”

Review highlights

Location

96/100
55 reviews

Good location, close to public transport.

“Superlative location” “Location is absolutely superb” “Location was superb”

Wellness

80/100
9 reviews

Great wellness & sports facilities.

“Fantastic spa area” “Gym is quaint but excellent” “Beautiful pool / spa”

Pool

71/100
20 reviews

Great pool.

“My partner and daughter enjoyed the indoor pool” “Beautiful pool / spa” “Pool area and staff are lovely”

Service

64/100
71 reviews

Friendly, more-or-less professional service, and so-so reception.

“Poor and brusque attitude on checking in” “Terrible check-in” “Staff was outstanding”

Room

59/100
87 reviews

Poorly-maintained, but clean enough rooms, and okay beds. Spacious rooms with excellent views.

“Second room was large and spotlessly clean” “We loved our mini fridge” “TV inoperable”

Breakfast

56/100
30 reviews

Breakfast is average.

“The most delicious bagels and donuts” “Terrible breakfast” “Ridiculous price for breakfast”

Value

44/100
27 reviews

Poor value for money. Free internet.

“Staff overcharged” “Rooms are not cheap but worth the money” “Family room was charged for”

WiFi

31/100
10 reviews

WiFi's cheap, but poor quality.

“Poor internet service” “Poor Wi-fi service” “Poor internet connection”

Ranked top 4% by couples, with a score of 84

Good to know

  • Wonderful sightseeing

    “Marvelous sights of London” “Right on The Thames on Westminster”

  • Poorly-maintained rooms

    “Defective card key” “Sink still would not drain”

  • Modern Hotel

    “Very nice and modern facilities” “Beautiful new room”

  • Great wellness & sports facilities

    “Fantastic spa area” “Gym is quaint but excellent”

Review highlights

Location

95/100
51 reviews

Great location with excellent sightseeing. Close to public transport.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

90/100
17 reviews

Awesome vibe. Friendly atmosphere. Modern Hotel.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Service

79/100
54 reviews

Friendly, more-or-less professional service, and so-so reception.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Pool

77/100
8 reviews

Great pool.

“My partner and daughter enjoyed the indoor pool” “Beautiful pool / spa” “Pool area and staff are lovely”

Wellness

77/100
9 reviews

Wellness area is impressive overall, and the sauna is so-so.

“Fantastic spa area” “Gym is quaint but excellent” “Beautiful pool / spa”

Comfort

75/100
27 reviews

Large, comfortable rooms, reasonably quiet with great beds.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Room

61/100
59 reviews

Rooms are fairly clean, though poorly-maintained. Amply-sized rooms with excellent beds and superb views.

“Second room was large and spotlessly clean” “Lighting was terrible” “We loved our mini fridge”

Breakfast

56/100
13 reviews

Breakfast is average.

“The most delicious bagels and donuts” “Breakfast was fantastic” “Paid for breakfast one”

Value

50/100
25 reviews

Fairly good value for money.

“Staff overcharged” “Great price” “Cost benefit of this hotel is exceptional”

WiFi

33/100
6 reviews

Bad internet service.

“Poor internet service” “Poor Wi-fi service” “Poor internet connection”

Ranked top 10% by solo travelers, with a score of 82

Good to know

  • Great location

    “Superlative location” “Location is absolutely superb”

  • Fantastic service

    “Staff were all superbly polite” “Concierge staff were fantastic”

Review highlights

Location

97/100
5 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Service

75/100
8 reviews

Fantastic service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Room

60/100
10 reviews

Room is all right.

“Second room was large and spotlessly clean” “Disgusting smell” “We loved our mini fridge”

Good to know

  • Wonderful sightseeing

    “Marvelous sights of London” “Right on The Thames on Westminster”

  • Great view

    “Views from the 12th floor were fantastic” “View was amazing”

  • Modern Hotel

    “Very nice and modern facilities” “Beautiful new room”

  • Friendly service

    “Staff were all superbly polite” “Restaurant staff were also very attentive”

Review highlights

Location

97/100
2257 reviews

Great location. Near downtown with great sightseeing and shopping. Close to public transport and the train. Great nearby restaurants and bars with excellent excursions. Accessible by car, but parking is awful and costly.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

88/100
759 reviews

Awesome vibe. Modern Hotel. Stylish Hotel. Entrance area is ok. Luxurious Hotel.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Wellness

80/100
181 reviews

Great fitness area, sauna and wellness.

“Fantastic spa area” “Gym is quaint but excellent” “Beautiful pool / spa”

Comfort

75/100
892 reviews

Rooms and bathrooms are spacious and comfortable, with nice beds. Bad air conditioning.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Service

75/100
2214 reviews

Reception friendly and relatively professional, with great restaurant service. Room service is perfect. Housekeeping and management are lacking. Poor bar service. Disorganized booking process.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Pool

71/100
196 reviews

Clean pool area.

“My partner and daughter enjoyed the indoor pool” “Beautiful pool / spa” “Pool area and staff are lovely”

Room

64/100
2473 reviews

Kitchenettes and rooms, generally, are OK, although quite neglected. Tidy, modern rooms with great beds and excellent views. Spacious rooms. Substandard furniture, A/C, minibar and TV's. Bathrooms are large but dirty.

“Second room was large and spotlessly clean” “We loved our mini fridge” “TV inoperable”

Breakfast

54/100
498 reviews

Breakfast is decent but expensive.

“The most delicious bagels and donuts” “Delicious breakfast” “Paid for breakfast one”

WiFi

30/100
278 reviews

WiFi's cheap, but poor quality.

“Poor internet service” “Poor Wi-fi service” “Poor internet connection”

Ranked top 9% by couples, with a score of 86

Good to know

  • Bad minibar

    “Expensive mini bar” “Couldn't open the mini bar”

  • Good restaurants & bars in the area

    “Resturants near the hotel” “Cafes nearby”

  • Bad furniture

    “Ridiculously small wardrobe” “Lacking in cupboard space”

  • Expensive restaurant

    “Expensive hotel restaurants” “Resteraunt pricey”

Review highlights

Location

97/100
546 reviews

Well-located hotel, although, unfortunately the parking isn't easy. Great for sightseeing and excursions with many good restaurants, bars and shopping options near-by. Close to public transport and the train.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

91/100
198 reviews

Awesome vibe. Modern Hotel. Stylish Hotel. Entrance area is ok. Luxurious Hotel.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Amenities

82/100
173 reviews

Facilities are modern with a lovely conference area. Beautiful architecture. Entrance area is ok.

“Executive lounge fabulous” “The outside it is amazing” “Amazing facility”

Wellness

80/100
44 reviews

Great fitness area, sauna and wellness.

“Fantastic spa area” “Gym is quaint but excellent” “Beautiful pool / spa”

Service

77/100
577 reviews

Reception friendly and relatively professional, with great restaurant service. Room service is perfect. Poor housekeeping. Poor bar service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Pool

72/100
45 reviews

Great pool.

“My partner and daughter enjoyed the indoor pool” “Beautiful pool / spa” “Pool area and staff are lovely”

Room

62/100
655 reviews

Moderately tidy rooms and kitchenettes but furniture and TVs substandard. Excellent views from big, new rooms with wonderful beds. Bathrooms are large but dirty. Room need better maintenance, and minibars are not great.

“Second room was large and spotlessly clean” “Terrible nights sleep” “We loved our mini fridge”

Value

54/100
184 reviews

Fairly good value for money. Bar and restaurant are expensive. Expensive breakfast. Free internet.

“Staff overcharged” “Outrageous charge” “Cost benefit of this hotel is exceptional”

Breakfast

53/100
134 reviews

Breakfast is decent but expensive.

“The most delicious bagels and donuts” “Breakfast was excellent” “Ridiculous price for breakfast”

Bar

53/100
89 reviews

So-so bar with mediocre drinks. Expensive beverages. Poor bar service.

“Great cocktails” “Bar excellent” “Slow service at the bar”

WiFi

28/100
66 reviews

WiFi's cheap, but poor quality.

“Poor internet service” “Poor Wi-fi service” “Poor internet connection”

Ranked top 3% by families, with a score of 87

Good to know

  • Bad air conditioning

    “No ventilation” “Fan didn't work”

  • Interesting excursions

    “Right on The Thames on Westminster” “Convenient to Thames”

  • Poor housekeeping

    “Intrusive cleaning staff” “House keeping had missed”

  • Good restaurant service

    “Restaurant staff were also very attentive” “Breakfast staff were all very nice”

Review highlights

Location

98/100
424 reviews

Great location with good parking availability. Great excursions and nearby shopping and sightseeing. Close to public transport and the train.

“Superlative location” “Location is absolutely superb” “Location was superb”

Wellness

77/100
19 reviews

Awesome wellness and fitness areas.

“Fantastic spa area” “Gym is quaint but excellent” “Beautiful pool / spa”

Service

77/100
376 reviews

Friendly service, especially in the restaurant. Average professionalism from bad housekeeping staff and mediocre reception. Room service is perfect.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Pool

74/100
33 reviews

Great pool.

“My partner and daughter enjoyed the indoor pool” “Beautiful pool / spa” “Pool area and staff are lovely”

Room

63/100
408 reviews

Moderately tidy rooms and kitchenettes but furniture and TVs substandard. Excellent views from big, new rooms with wonderful beds. Bad A/C in poorly-maintained rooms. Bathrooms are large but dirty.

“Second room was large and spotlessly clean” “We loved our mini fridge” “Broken tv”

Breakfast

54/100
109 reviews

Breakfast is decent but expensive.

“The most delicious bagels and donuts” “Breakfast was fabulous” “Ridiculous price for breakfast”

Value

53/100
115 reviews

Fairly good value for money. Expensive breakfast. Bar and restaurant are expensive. Free internet.

“Suites which was a bonus” “Staff overcharged” “Cost benefit of this hotel is exceptional”

WiFi

28/100
57 reviews

WiFi's cheap, but poor quality.

“Poor internet service” “Poor Wi-fi service” “Poor internet connection”

Ranked top 6% by solo travelers, with a score of 84

Good to know

  • Poor bar service

    “Slow service at the bar” “Not enough bar staff”

  • Good fitness area

    “Well-equipped gym” “24 hour room service and gym”

  • Great wellness & sports facilities

    “Fantastic spa area” “Gym is quaint but excellent”

  • Dirty bathroom

    “Bathrobes with stains” “Dirty towels”

Review highlights

Location

96/100
138 reviews

Great location with excellent sightseeing. Close to public transport and the train.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

89/100
37 reviews

Awesome vibe. Friendly atmosphere. Modern Hotel. Stylish Hotel.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Comfort

83/100
59 reviews

Rooms and bathrooms are spacious and comfortable, with nice beds.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Wellness

76/100
19 reviews

Awesome wellness and fitness areas.

“Fantastic spa area” “Gym is quaint but excellent” “Beautiful pool / spa”

Room

69/100
173 reviews

Great views from big, new, overall decent rooms. Tidy rooms with great beds, but needing better maintenance. Bathrooms are large but dirty.

“Second room was large and spotlessly clean” “Lighting was terrible” “We loved our mini fridge”

Pool

68/100
13 reviews

Ordinary pool.

“Swimming facilities closed” “My partner and daughter enjoyed the indoor pool” “Beautiful pool / spa”

Service

62/100
155 reviews

Average reception and service professionalism is typical. Service is generally friendly, although bar service is poor. Room service is perfect.

“Terrible Check in” “Lady at front desk rude” “Staff was outstanding”

Breakfast

57/100
26 reviews

Breakfast is decent but expensive.

“The most delicious bagels and donuts” “Delicious morning coffee” “Ridiculous price for breakfast”

Value

52/100
48 reviews

Fairly good value for money. Free internet. Expensive breakfast.

“Suites which was a bonus” “Price is not cheap” “Staff overcharged”

WiFi

30/100
37 reviews

WiFi's cheap, but poor quality.

“Poor internet service” “Poor Wi-fi service” “Poor internet connection”

Ranked top 6% by business travelers, with a score of 81

Good to know

  • Train station is close

    “Within walking distance from Waterloo Station and London Eye” “Within walking distance to Waterloo station”

  • Spacious rooms

    “Second room was large and spotlessly clean” “Otherwise very spacious and well fitted accommodation”

  • Poorly-maintained rooms

    “Defective card key” “Sink still would not drain”

  • Bad internet service

    “Poor internet service” “Poor Wi-fi service”

Review highlights

Location

97/100
53 reviews

Great location with excellent sightseeing. Train station is close.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

88/100
20 reviews

Awesome vibe. Friendly atmosphere. Entrance area is ok. Modern Hotel.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Service

74/100
60 reviews

Friendly, more-or-less professional service, and so-so reception.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Breakfast

54/100
12 reviews

Breakfast is average.

“The most delicious bagels and donuts” “Stunning breakfast -” “Paid for breakfast one”

Room

53/100
62 reviews

Rooms acceptably clean, but needing maintenance, with bad bathrooms. Amply-sized rooms with excellent beds and superb views.

“Second room was large and spotlessly clean” “Hotel room was stunning” “We loved our mini fridge”

Value

51/100
13 reviews

Fairly good value for money.

“Suites which was a bonus” “Staff overcharged” “Cost benefit of this hotel is exceptional”

WiFi

35/100
8 reviews

Bad internet service.

“Poor internet service” “Poor Wi-fi service” “Poor internet connection”

Good to know

  • Great view

    “Views from the 12th floor were fantastic” “View was amazing”

  • Friendly service

    “Staff were all superbly polite” “Restaurant staff were also very attentive”

  • Spacious rooms

    “Second room was large and spotlessly clean” “Otherwise very spacious and well fitted accommodation”

  • Modern Hotel

    “Very nice and modern facilities” “Beautiful new room”

Review highlights

Location

97/100
49 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

89/100
23 reviews

Awesome vibe. Modern Hotel. Friendly atmosphere.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Comfort

79/100
40 reviews

Rooms and bathrooms are spacious and comfortable, with nice beds. Noise level is acceptable.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Service

78/100
66 reviews

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Room

76/100
92 reviews

Spacious, tidy, modern rooms. Large bathrooms, great views and comfortable beds.

“Second room was large and spotlessly clean” “We loved our mini fridge” “Perfect nights sleep”

Pool

74/100
17 reviews

Great pool.

“My partner and daughter enjoyed the indoor pool” “Beautiful pool / spa” “Pool area and staff are lovely”

Food

69/100
26 reviews

Food is all right.

“The most delicious bagels and donuts” “Mouldy fruit” “Amazing creme brulee”

Breakfast

57/100
26 reviews

Breakfast is average.

“The most delicious bagels and donuts” “Scrambled eggs tasteless” “Paid for breakfast one”

Value

47/100
16 reviews

Poor value for money.

“Staff overcharged” “Rooms are not cheap but worth the money” “Family room was charged for”

WiFi

32/100
5 reviews

Bad internet service.

“Poor internet service” “Poor Wi-fi service” “Poor internet connection”

Ranked top 7% by couples, with a score of 82

Good to know

  • Great view

    “Views from the 12th floor were fantastic” “View was amazing”

  • Modern Hotel

    “Very nice and modern facilities” “Beautiful new room”

  • Poor value for money

    “Staff overcharged” “Rooms are not cheap but worth the money”

  • Friendly service

    “Staff were all superbly polite” “Restaurant staff were also very attentive”

Review highlights

Location

96/100
16 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

87/100
7 reviews

Awesome vibe. Modern Hotel.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Comfort

76/100
13 reviews

Large, comfortable rooms.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Service

75/100
16 reviews

Friendly service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Room

72/100
25 reviews

Spacious rooms with excellent views.

“Second room was large and spotlessly clean” “We loved our mini fridge” “Perfect nights sleep”

Food

71/100
7 reviews

Delicious food.

“The most delicious bagels and donuts” “Wonderful dinner in the restaurant” “Amazing creme brulee”

Breakfast

57/100
7 reviews

Breakfast is average.

“The most delicious bagels and donuts” “Delicious breakfast” “Paid for breakfast one”

Value

45/100
6 reviews

Poor value for money.

“Staff overcharged” “Rooms are not cheap but worth the money” “Family room was charged for”

Ranked top 1% by families, with a score of 88

Good to know

  • Awesome vibe

    “Excellent live band” “Luxurious double sofa bed”

  • Great location

    “Superlative location” “Location is absolutely superb”

  • Friendly service

    “Staff were all superbly polite” “Restaurant staff were also very attentive”

  • Fantastic service

    “Staff were all superbly polite” “Concierge staff were fantastic”

Review highlights

Location

98/100
14 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

90/100
5 reviews

Awesome vibe.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Comfort

78/100
9 reviews

Large, comfortable rooms.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Service

77/100
17 reviews

Friendly service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Room

71/100
25 reviews

Spacious rooms.

“Second room was large and spotlessly clean” “We loved our mini fridge” “Perfect nights sleep”

Food

71/100
6 reviews

Delicious food.

“The most delicious bagels and donuts” “Wonderful dinner in the restaurant” “Amazing creme brulee”

Breakfast

56/100
6 reviews

Breakfast is average.

“The most delicious bagels and donuts” “Breakfast is superb” “Ridiculous price for breakfast”

Ranked top 22% by solo travelers, with a score of 77

Good to know

  • Rather comfortable

    “Second room was large and spotlessly clean” “AC worked great”

  • Great room

    “Second room was large and spotlessly clean” “We loved our mini fridge”

  • Spacious rooms

    “Second room was large and spotlessly clean” “Otherwise very spacious and well fitted accommodation”

  • Fantastic service

    “Staff were all superbly polite” “Concierge staff were fantastic”

Review highlights

Comfort

76/100
7 reviews

Large, comfortable rooms.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Service

73/100
5 reviews

Fantastic service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Room

62/100
10 reviews

Big, decent rooms.

“Second room was large and spotlessly clean” “Terrible nights sleep” “We loved our mini fridge”

Food

62/100
3 reviews

Food is all right.

“The most delicious bagels and donuts” “Mouldy fruit” “Wonderful dinner in the restaurant”

Good to know

  • Great view

    “Views from the 12th floor were fantastic” “View was amazing”

  • Friendly service

    “Staff were all superbly polite” “Restaurant staff were also very attentive”

  • Spacious rooms

    “Second room was large and spotlessly clean” “Otherwise very spacious and well fitted accommodation”

Review highlights

Location

98/100
59 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Service

79/100
36 reviews

Friendly, acceptably professional service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Comfort

75/100
11 reviews

Large, comfortable rooms.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Food

74/100
12 reviews

Delicious food.

“The most delicious bagels and donuts” “Wonderful dinner in the restaurant” “Amazing creme brulee”

Room

71/100
44 reviews

Spacious rooms with excellent views.

“Second room was large and spotlessly clean” “We loved our mini fridge” “Perfect nights sleep”

Breakfast

63/100
16 reviews

Breakfast is average.

“The most delicious bagels and donuts” “Breakfast was delicious” “Ridiculous price for breakfast”

Value

52/100
12 reviews

Fairly good value for money.

“Staff overcharged” “Great price” “Cost benefit of this hotel is exceptional”

Ranked top 1% by families, with a score of 89

Good to know

  • Delicious food

    “The most delicious bagels and donuts” “Wonderful dinner in the restaurant”

  • Friendly service

    “Staff were all superbly polite” “Restaurant staff were also very attentive”

  • Fantastic service

    “Staff were all superbly polite” “Concierge staff were fantastic”

  • Great room

    “Second room was large and spotlessly clean” “We loved our mini fridge”

Review highlights

Location

98/100
16 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Service

80/100
12 reviews

Friendly service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Food

75/100
6 reviews

Delicious food.

“The most delicious bagels and donuts” “Wonderful dinner in the restaurant” “Amazing creme brulee”

Room

70/100
17 reviews

Great room.

“Second room was large and spotlessly clean” “We loved our mini fridge” “Perfect nights sleep”

Breakfast

60/100
8 reviews

Breakfast is average.

“The most delicious bagels and donuts” “Delicious breakfast” “Ridiculous price for breakfast”

Value

52/100
5 reviews

Fairly good value for money.

“Suites which was a bonus” “Staff overcharged” “Outrageous charge”

Ranked top 1% by couples, with a score of 91

Good to know

  • Spacious rooms

    “Second room was large and spotlessly clean” “Otherwise very spacious and well fitted accommodation”

  • Rather comfortable

    “Second room was large and spotlessly clean” “AC worked great”

  • Great location

    “Superlative location” “Location is absolutely superb”

  • Great room

    “Second room was large and spotlessly clean” “We loved our mini fridge”

Review highlights

Location

98/100
22 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Service

79/100
11 reviews

Fantastic service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Room

66/100
15 reviews

Big, decent rooms.

“Second room was large and spotlessly clean” “We loved our mini fridge” “Perfect nights sleep”

Breakfast

61/100
5 reviews

Breakfast is average.

“The most delicious bagels and donuts” “Fantastic breakfast” “Ridiculous price for breakfast”

Good to know

  • Expensive breakfast

    “The breakfast buffet is a bit pricey” “Breakfast buffet was very expensive”

  • Poor housekeeping

    “Intrusive cleaning staff” “House keeping had missed”

  • Great view

    “Views from the 12th floor were fantastic” “View was amazing”

  • Spacious rooms

    “Second room was large and spotlessly clean” “Otherwise very spacious and well fitted accommodation”

Review highlights

Location

98/100
45 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

90/100
7 reviews

Awesome vibe.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Service

80/100
47 reviews

Friendly, slightly unprofessional service, and bad housekeeping.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Comfort

79/100
34 reviews

Great sized rooms, very comfortable with wonderful beds.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Pool

77/100
8 reviews

Great pool.

“My partner and daughter enjoyed the indoor pool” “Beautiful pool / spa” “Pool area and staff are lovely”

Wellness

76/100
6 reviews

Awesome wellness and fitness areas.

“Fantastic spa area” “Gym is quaint but excellent” “Beautiful pool / spa”

Room

75/100
63 reviews

Clean, spacious rooms, comfortable beds, and good views. Bathroom is ok.

“Second room was large and spotlessly clean” “We loved our mini fridge” “Perfect nights sleep”

Breakfast

52/100
24 reviews

Breakfast is decent but expensive.

“The most delicious bagels and donuts” “Breakfast was fantastic” “Ridiculous price for breakfast”

Value

46/100
18 reviews

Poor value for money. Expensive breakfast.

“Staff overcharged” “Rooms are not cheap but worth the money” “Family room was charged for”

Ranked top 1% by families, with a score of 92

Good to know

  • Great pool

    “My partner and daughter enjoyed the indoor pool” “Beautiful pool / spa”

  • Rather comfortable

    “Second room was large and spotlessly clean” “AC worked great”

  • Great room

    “Second room was large and spotlessly clean” “We loved our mini fridge”

  • Fantastic service

    “Staff were all superbly polite” “Concierge staff were fantastic”

Review highlights

Location

98/100
12 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Pool

76/100
5 reviews

Great pool.

“My partner and daughter enjoyed the indoor pool” “Beautiful pool / spa” “Pool area and staff are lovely”

Service

76/100
12 reviews

Fantastic service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Comfort

75/100
14 reviews

Large, comfortable rooms.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Room

69/100
17 reviews

Big, decent rooms.

“Second room was large and spotlessly clean” “We loved our mini fridge” “Perfect nights sleep”

Breakfast

56/100
9 reviews

Breakfast is average.

“The most delicious bagels and donuts” “Breakfeast very average” “Paid for breakfast one”

Value

47/100
4 reviews

Poor value for money.

“Staff overcharged” “Rooms are not cheap but worth the money” “Family room was charged for”

Ranked top 2% by couples, with a score of 90

Good to know

  • Expensive breakfast

    “The breakfast buffet is a bit pricey” “Breakfast buffet was very expensive”

  • Poor value for money

    “Staff overcharged” “Rooms are not cheap but worth the money”

  • Great location

    “Superlative location” “Location is absolutely superb”

  • Fantastic service

    “Staff were all superbly polite” “Concierge staff were fantastic”

Review highlights

Location

97/100
8 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Service

79/100
8 reviews

Fantastic service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Room

66/100
7 reviews

Room is all right.

“Second room was large and spotlessly clean” “We loved our mini fridge” “TV inoperable”

Breakfast

50/100
9 reviews

Overpriced, subpar breakfast.

“Breakfast room dirty” “Ridiculous price for breakfast” “Overpriced breakfast”

Value

48/100
7 reviews

Poor value for money. Expensive breakfast.

“Staff overcharged” “Rooms are not cheap but worth the money” “Family room was charged for”

Good to know

  • Modern Hotel

    “Very nice and modern facilities” “Beautiful new room”

  • Great view

    “Views from the 12th floor were fantastic” “View was amazing”

  • Friendly service

    “Staff were all superbly polite” “Restaurant staff were also very attentive”

  • Spacious rooms

    “Second room was large and spotlessly clean” “Otherwise very spacious and well fitted accommodation”

Review highlights

Location

98/100
343 reviews

Great location with good access by car. Near city centre with great sightseeing and nearby restaurants. Close to public transport.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

89/100
130 reviews

Awesome vibe. Modern Hotel. Friendly atmosphere. Stylish Hotel. Entrance area is ok. Luxurious Hotel.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Service

81/100
284 reviews

Friendly but only somewhat professional service with okay reception and bad housekeeping. Room service is perfect.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Wellness

76/100
27 reviews

Awesome wellness and fitness areas. Sauna is ok.

“Fantastic spa area” “Gym is quaint but excellent” “Beautiful pool / spa”

Pool

74/100
24 reviews

Great pool.

“My partner and daughter enjoyed the indoor pool” “Beautiful pool / spa” “Pool area and staff are lovely”

Breakfast

62/100
132 reviews

Breakfast is decent but expensive.

“The most delicious bagels and donuts” “Excellent breakfast” “Ridiculous price for breakfast”

Room

58/100
342 reviews

Clean enough rooms, but furniture is poor. Excellent views from big, new rooms with wonderful beds. Badly maintained rooms with subpar minibars and TVs. Bathrooms are large but dirty.

“Second room was large and spotlessly clean” “We loved our mini fridge” “Broken tv”

WiFi

34/100
44 reviews

WiFi's cheap, but poor quality.

“Poor internet service” “Poor Wi-fi service” “Poor internet connection”

Ranked top 1% by families, with a score of 86

Good to know

  • Near city centre

    “In the heart of town” “Right in the middle of everything”

  • Expensive breakfast

    “The breakfast buffet is a bit pricey” “Breakfast buffet was very expensive”

  • Nice building

    “Executive lounge fabulous” “Amazing facility”

  • Dirty dining area

    “Mouldy fruit”

Review highlights

Location

98/100
93 reviews

Great location. Near to downtown with good options for sightseeing.

“Superlative location” “Location is absolutely superb” “Location was superb”

Wellness

78/100
7 reviews

Great wellness & sports facilities.

“Fantastic spa area” “Gym is quaint but excellent” “Beautiful pool / spa”

Service

75/100
75 reviews

Friendly but only somewhat professional service with okay reception and bad housekeeping.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Pool

71/100
9 reviews

Great pool.

“My partner and daughter enjoyed the indoor pool” “Beautiful pool / spa” “Pool area and staff are lovely”

Breakfast

59/100
41 reviews

Breakfast is decent but expensive.

“The most delicious bagels and donuts” “Excellent breakfast” “Ridiculous price for breakfast”

Room

59/100
94 reviews

Rooms are large and clean enough, with great views. Run-down rooms with shoddy furniture.

“Second room was large and spotlessly clean” “We loved our mini fridge” “Perfect nights sleep”

Value

53/100
24 reviews

Fairly good value for money. Expensive breakfast. Free internet.

“Suites which was a bonus” “Staff overcharged” “Cost benefit of this hotel is exceptional”

WiFi

32/100
14 reviews

WiFi's cheap, but poor quality.

“Poor internet service” “Poor Wi-fi service” “Poor internet connection”

Ranked top 9% by couples, with a score of 80

Good to know

  • Dirty bathroom

    “Bathrobes with stains” “Dirty towels”

  • Wonderful sightseeing

    “Marvelous sights of London” “Right on The Thames on Westminster”

  • Bad furniture

    “Ridiculously small wardrobe” “Lacking in cupboard space”

  • Bad internet service

    “Poor internet service” “Poor Wi-fi service”

Review highlights

Location

98/100
52 reviews

Great location with excellent sightseeing.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

89/100
18 reviews

Awesome vibe. Modern Hotel.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Service

78/100
35 reviews

Friendly, more-or-less professional service, and so-so reception.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Comfort

75/100
17 reviews

Large and comfortable room with little noise.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Bar

61/100
9 reviews

Standard bar.

“Great cocktails” “Slow service at the bar” “Not enough bar staff”

Room

57/100
50 reviews

Rooms are large and clean enough, with great views. Dirty, neglected rooms with poor furnishings.

“Second room was large and spotlessly clean” “We loved our mini fridge” “Perfect nights sleep”

Breakfast

52/100
23 reviews

Breakfast is average.

“The most delicious bagels and donuts” “Breakfast is superb” “Ridiculous price for breakfast”

Value

51/100
21 reviews

Fairly good value for money.

“Staff overcharged” “Cost benefit of this hotel is exceptional” “Rooms are not cheap but worth the money”

WiFi

33/100
8 reviews

Bad internet service.

“Poor internet service” “Poor Wi-fi service” “Poor internet connection”

Ranked top 7% by business travelers, with a score of 90

Good to know

  • Great wellness & sports facilities

    “Fantastic spa area” “Gym is quaint but excellent”

  • Modern Hotel

    “Very nice and modern facilities” “Beautiful new room”

  • Awesome vibe

    “Excellent live band” “Luxurious double sofa bed”

  • Spacious rooms

    “Second room was large and spotlessly clean” “Otherwise very spacious and well fitted accommodation”

Review highlights

Location

96/100
9 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

91/100
6 reviews

Awesome vibe. Modern Hotel.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Wellness

81/100
5 reviews

Great wellness & sports facilities.

“Fantastic spa area” “Gym is quaint but excellent” “Beautiful pool / spa”

Comfort

79/100
6 reviews

Large, comfortable rooms.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Cleanliness

78/100
4 reviews

Clean rooms.

“Second room was large and spotlessly clean” “Everything was absolutely comfortable and flawless” “Rooms are spacious and clean”

Room

68/100
10 reviews

Decent, large, and clean rooms.

“Second room was large and spotlessly clean” “Hotel room was stunning” “Terrible water pressure”

Breakfast

58/100
7 reviews

Breakfast is average.

“The most delicious bagels and donuts” “Morning breakfast was excellent” “Ridiculous price for breakfast”

Value

55/100
7 reviews

Fairly good value for money.

“Suites which was a bonus” “Staff overcharged” “Great price”

Ranked top 14% by solo travelers, with a score of 79

Good to know

  • Friendly service

    “Staff were all superbly polite” “Restaurant staff were also very attentive”

  • Fantastic service

    “Staff were all superbly polite” “Concierge staff were fantastic”

  • Great location

    “Superlative location” “Location is absolutely superb”

  • Awesome vibe

    “Excellent live band” “Luxurious double sofa bed”

Review highlights

Location

95/100
12 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

88/100
5 reviews

Awesome vibe.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Service

78/100
14 reviews

Friendly service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Room

61/100
11 reviews

Room is all right.

“Second room was large and spotlessly clean” “Terrible nights sleep” “Lighting was terrible”

Good to know

  • Professional service

    “Staff were very accommodating and approachable” “Desk staff was professional”

  • Great view

    “Views from the 12th floor were fantastic” “View was amazing”

  • Friendly service

    “Staff were all superbly polite” “Restaurant staff were also very attentive”

  • Bad furniture

    “Ridiculously small wardrobe” “Lacking in cupboard space”

Review highlights

Location

97/100
114 reviews

Great location with excellent sightseeing.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

88/100
37 reviews

Awesome vibe. Modern Hotel. Friendly atmosphere. Luxurious Hotel. Entrance area is ok.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Service

86/100
136 reviews

Friendly, professional service, and decent reception, but bad housekeeping.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Wellness

81/100
6 reviews

Great wellness & sports facilities.

“Fantastic spa area” “Gym is quaint but excellent” “Beautiful pool / spa”

Comfort

77/100
57 reviews

Rooms and bathrooms are spacious and comfortable, with nice beds. Noise level is acceptable.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Pool

73/100
9 reviews

Great pool.

“My partner and daughter enjoyed the indoor pool” “Beautiful pool / spa” “Pool area and staff are lovely”

Room

68/100
138 reviews

Badly-maintained rooms with bad furniture. Large clean rooms with big bathrooms. New rooms with excellent beds and wonderful views.

“Second room was large and spotlessly clean” “Terrible nights sleep” “Terrible water pressure”

Breakfast

53/100
46 reviews

Breakfast is decent but expensive.

“The most delicious bagels and donuts” “No breakfast option” “Breakfast was not included”

Value

49/100
38 reviews

Poor value for money. Expensive breakfast and dining. Free internet.

“Staff overcharged” “Rooms are not cheap but worth the money” “Family room was charged for”

WiFi

39/100
15 reviews

WiFi's cheap, but poor quality.

“Poor internet service” “Poor Wi-fi service” “Poor internet connection”

Ranked top 5% by couples, with a score of 83

Good to know

  • Bad furniture

    “Ridiculously small wardrobe” “Lacking in cupboard space”

  • Bad internet service

    “Poor internet service” “Poor Wi-fi service”

  • Poorly-maintained rooms

    “Defective card key” “Sink still would not drain”

  • Professional service

    “Staff were very accommodating and approachable” “Desk staff was professional”

Review highlights

Location

97/100
28 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

88/100
7 reviews

Awesome vibe. Modern Hotel.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Service

80/100
26 reviews

Friendly, acceptably professional service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Room

66/100
33 reviews

Big, nice enough rooms with okay bathrooms and great views. Run-down rooms with shoddy furniture.

“Second room was large and spotlessly clean” “We loved our mini fridge” “Broken tv”

Value

52/100
8 reviews

Fairly good value for money.

“Suites which was a bonus” “Staff overcharged” “Cost benefit of this hotel is exceptional”

Breakfast

50/100
12 reviews

Breakfast is average.

“The most delicious bagels and donuts” “Stunning breakfast -” “Ridiculous price for breakfast”

WiFi

35/100
6 reviews

Bad internet service.

“Poor internet service” “Poor Wi-fi service” “Poor internet connection”

Ranked top 2% by families, with a score of 88

Good to know

  • Clean rooms

    “Second room was large and spotlessly clean” “Rooms are spacious and clean”

  • Poor housekeeping

    “Intrusive cleaning staff” “House keeping had missed”

  • Modern Hotel

    “Very nice and modern facilities” “Beautiful new room”

  • Nice building

    “Executive lounge fabulous” “Amazing facility”

Review highlights

Location

97/100
30 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

89/100
10 reviews

Awesome vibe. Modern Hotel.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Comfort

79/100
13 reviews

Large, comfortable rooms.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Service

76/100
35 reviews

Friendly, slightly unprofessional service, and bad housekeeping.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Room

66/100
36 reviews

Decent. clean, large rooms with great views.

“Second room was large and spotlessly clean” “We loved our mini fridge” “Perfect nights sleep”

Bar

64/100
5 reviews

Standard bar.

“Excellent cocktail bar” “Espresso bar downstairs was great” “Slow service at the bar”

Breakfast

53/100
10 reviews

Breakfast is average.

“The most delicious bagels and donuts” “No breakfast” “Ridiculous price for breakfast”

Value

47/100
7 reviews

Poor value for money.

“Staff overcharged” “Rooms are not cheap but worth the money” “Family room was charged for”

Ranked top 6% by solo travelers, with a score of 85

Good to know

  • Fantastic service

    “Staff were all superbly polite” “Concierge staff were fantastic”

  • Great location

    “Superlative location” “Location is absolutely superb”

Review highlights

Location

97/100
4 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Service

80/100
6 reviews

Fantastic service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Room

64/100
6 reviews

Room is all right.

“Second room was large and spotlessly clean” “Terrible nights sleep” “We loved our mini fridge”

Good to know

  • Great view

    “Views from the 12th floor were fantastic” “View was amazing”

  • Spacious rooms

    “Second room was large and spotlessly clean” “Otherwise very spacious and well fitted accommodation”

  • Friendly service

    “Staff were all superbly polite” “Restaurant staff were also very attentive”

Review highlights

Location

98/100
17 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Service

81/100
13 reviews

Friendly service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Comfort

75/100
8 reviews

Large, comfortable rooms.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Room

71/100
16 reviews

Spacious rooms with excellent views.

“Second room was large and spotlessly clean” “We loved our mini fridge” “Perfect nights sleep”

Ranked top 6% by families, with a score of 87

Good to know

  • Great room

    “Second room was large and spotlessly clean” “We loved our mini fridge”

  • Rather comfortable

    “Second room was large and spotlessly clean” “AC worked great”

  • Great location

    “Superlative location” “Location is absolutely superb”

Review highlights

Location

97/100
4 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Comfort

77/100
4 reviews

Rather comfortable.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Room

69/100
6 reviews

Room is all right.

“Second room was large and spotlessly clean” “Hotel room was stunning” “Terrible nights sleep”

Good to know

  • Luxurious Hotel

    “Luxurious double sofa bed” “Sumptious hotel”

  • Spacious rooms

    “Second room was large and spotlessly clean” “Otherwise very spacious and well fitted accommodation”

  • Close to public transport

    “Convenient to Westminster tube station” “Central to Sites & Tube station”

  • Friendly service

    “Staff were all superbly polite” “Restaurant staff were also very attentive”

Review highlights

Location

92/100
38 reviews

Good location, close to public transport.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

89/100
10 reviews

Awesome vibe. Luxurious Hotel.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Service

81/100
28 reviews

Friendly service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Room

63/100
25 reviews

Big, decent rooms.

“Second room was large and spotlessly clean” “Terrible nights sleep” “Terrible water pressure”

Value

45/100
6 reviews

Poor value for money.

“Staff overcharged” “Rooms are not cheap but worth the money” “Family room was charged for”

WiFi

28/100
9 reviews

Bad internet service.

“Poor internet service” “Poor Wi-fi service” “Poor internet connection”

Ranked top 15% by couples, with a score of 80

Good to know

  • Great location

    “Superlative location” “Location is absolutely superb”

  • Fantastic service

    “Staff were all superbly polite” “Concierge staff were fantastic”

Review highlights

Location

97/100
10 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Service

80/100
5 reviews

Fantastic service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Comfort

72/100
5 reviews

Rather comfortable.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Room

60/100
9 reviews

Room is all right.

“Second room was large and spotlessly clean” “Hotel room was stunning” “Terrible nights sleep”

Ranked top 1% by families, with a score of 88

Good to know

  • Great location

    “Superlative location” “Location is absolutely superb”

  • Fantastic service

    “Staff were all superbly polite” “Concierge staff were fantastic”

Review highlights

Location

95/100
13 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Service

79/100
10 reviews

Fantastic service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Ranked top 4% by solo travelers, with a score of 85

Good to know

  • Fantastic service

    “Staff were all superbly polite” “Concierge staff were fantastic”

  • Great location

    “Superlative location” “Location is absolutely superb”

Review highlights

Location

97/100
4 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Service

79/100
6 reviews

Fantastic service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Good to know

  • Professional service

    “Staff were very accommodating and approachable” “Desk staff was professional”

  • Great view

    “Views from the 12th floor were fantastic” “View was amazing”

  • Modern Hotel

    “Very nice and modern facilities” “Beautiful new room”

  • Spacious rooms

    “Second room was large and spotlessly clean” “Otherwise very spacious and well fitted accommodation”

Review highlights

Location

97/100
135 reviews

Good location, close to public transport. Nice access by car with excellent sightseeing.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

90/100
33 reviews

Awesome vibe. Modern Hotel.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Service

85/100
116 reviews

Friendly, professional service, and decent reception, but bad housekeeping.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Comfort

79/100
45 reviews

Rooms and bathrooms are spacious and comfortable, with nice beds. Noise level is acceptable.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Wellness

79/100
7 reviews

Great wellness & sports facilities.

“Fantastic spa area” “Gym is quaint but excellent” “Beautiful pool / spa”

Pool

74/100
5 reviews

Great pool.

“My partner and daughter enjoyed the indoor pool” “Beautiful pool / spa” “Pool area and staff are lovely”

Room

69/100
108 reviews

Badly maintained, mediocre rooms. Clean, spacious rooms, comfortable beds, and good views. Large, so-so bathroom.

“Second room was large and spotlessly clean” “We loved our mini fridge” “Broken tv”

Breakfast

56/100
33 reviews

Breakfast is decent but expensive.

“The most delicious bagels and donuts” “No breakfast” “Paid for breakfast one”

Value

49/100
36 reviews

Poor value for money. Expensive breakfast. Free internet.

“Staff overcharged” “Rooms are not cheap but worth the money” “Family room was charged for”

WiFi

33/100
17 reviews

WiFi's cheap, but poor quality.

“Poor internet service” “Poor Wi-fi service” “Poor internet connection”

Ranked top 1% by families, with a score of 89

Good to know

  • Great view

    “Views from the 12th floor were fantastic” “View was amazing”

  • Professional service

    “Staff were very accommodating and approachable” “Desk staff was professional”

  • Rather comfortable

    “Second room was large and spotlessly clean” “AC worked great”

  • Awesome vibe

    “Excellent live band” “Luxurious double sofa bed”

Review highlights

Location

97/100
39 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

88/100
10 reviews

Awesome vibe. Modern Hotel.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Service

81/100
36 reviews

Service is professional and friendly.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Comfort

77/100
16 reviews

Large, comfortable rooms.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Room

68/100
35 reviews

Big enough rooms with awesome views.

“Second room was large and spotlessly clean” “We loved our mini fridge” “Perfect nights sleep”

Breakfast

58/100
12 reviews

Breakfast is average.

“The most delicious bagels and donuts” “Breakfast was fantastic” “Ridiculous price for breakfast”

Value

48/100
13 reviews

Poor value for money.

“Staff overcharged” “Rooms are not cheap but worth the money” “Family room was charged for”

Ranked top 1% by couples, with a score of 88

Good to know

  • Nice building

    “Executive lounge fabulous” “Amazing facility”

  • Bad internet service

    “Poor internet service” “Poor Wi-fi service”

  • Modern Hotel

    “Very nice and modern facilities” “Beautiful new room”

  • Great location

    “Superlative location” “Location is absolutely superb”

Review highlights

Location

98/100
42 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

90/100
8 reviews

Awesome vibe. Modern Hotel.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Comfort

80/100
7 reviews

Large, comfortable rooms.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Service

77/100
27 reviews

Friendly, more-or-less professional service, and so-so reception.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Room

66/100
19 reviews

Big, decent rooms.

“Second room was large and spotlessly clean” “Terrible nights sleep” “We loved our mini fridge”

Breakfast

54/100
8 reviews

Breakfast is average.

“The most delicious bagels and donuts” “Stunning breakfast” “Ridiculous price for breakfast”

WiFi

33/100
5 reviews

Bad internet service.

“Poor internet service” “Poor Wi-fi service” “Poor internet connection”

Ranked top 17% by solo travelers, with a score of 87

Good to know

  • Fantastic service

    “Staff were all superbly polite” “Concierge staff were fantastic”

Review highlights

Service

80/100
2 reviews

Fantastic service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Good to know

  • Expensive breakfast

    “The breakfast buffet is a bit pricey” “Breakfast buffet was very expensive”

  • Near city centre

    “In the heart of town” “Right in the middle of everything”

  • Great view

    “Views from the 12th floor were fantastic” “View was amazing”

  • Comfortable beds

    “Luxurious double sofa bed” “Spacious 2 bed”

Review highlights

Location

98/100
96 reviews

Near city centre in a great location. Close to public transport.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

89/100
23 reviews

Awesome vibe. Modern Hotel. Luxurious Hotel.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Service

82/100
69 reviews

Friendly, slightly unprofessional service, and bad housekeeping. Room service is perfect.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Wellness

80/100
8 reviews

Great wellness & sports facilities.

“Fantastic spa area” “Gym is quaint but excellent” “Beautiful pool / spa”

Comfort

78/100
24 reviews

Great sized rooms, very comfortable with wonderful beds.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Room

75/100
75 reviews

Spacious, tidy, modern rooms. Excellent beds and great views. Furniture is poor but bathrooms are alright.

“Second room was large and spotlessly clean” “We loved our mini fridge” “Perfect nights sleep”

Pool

73/100
7 reviews

Great pool.

“My partner and daughter enjoyed the indoor pool” “Beautiful pool / spa” “Pool area and staff are lovely”

Breakfast

55/100
46 reviews

Breakfast is decent but expensive.

“The most delicious bagels and donuts” “Delicious morning coffee” “Paid for breakfast one”

Value

46/100
29 reviews

Poor value for money. Expensive breakfast.

“Staff overcharged” “Rooms are not cheap but worth the money” “Family room was charged for”

WiFi

34/100
8 reviews

Bad internet service.

“Poor internet service” “Poor Wi-fi service” “Poor internet connection”

Ranked top 1% by families, with a score of 89

Good to know

  • Great view

    “Views from the 12th floor were fantastic” “View was amazing”

  • Comfortable beds

    “Luxurious double sofa bed” “Spacious 2 bed”

  • Rather comfortable

    “Second room was large and spotlessly clean” “AC worked great”

  • Near city centre

    “In the heart of town” “Right in the middle of everything”

Review highlights

Location

97/100
37 reviews

Near city centre in a great location. Close to public transport.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

88/100
5 reviews

Awesome vibe.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Service

79/100
16 reviews

Fantastic service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Comfort

77/100
9 reviews

Comfortable rooms and beds.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Food

76/100
8 reviews

Delicious food.

“The most delicious bagels and donuts” “Wonderful dinner in the restaurant” “Amazing creme brulee”

Room

71/100
24 reviews

Great rooms, with comfortable beds and lovely views.

“Second room was large and spotlessly clean” “We loved our mini fridge” “Perfect nights sleep”

Breakfast

56/100
14 reviews

Breakfast is decent but expensive.

“The most delicious bagels and donuts” “Delicious breakfast” “Ridiculous price for breakfast”

Value

47/100
10 reviews

Poor value for money. Expensive breakfast.

“Staff overcharged” “Rooms are not cheap but worth the money” “Family room was charged for”

Ranked top 2% by couples, with a score of 90

Good to know

  • Fantastic service

    “Staff were all superbly polite” “Concierge staff were fantastic”

  • Great room

    “Second room was large and spotlessly clean” “We loved our mini fridge”

  • Great location

    “Superlative location” “Location is absolutely superb”

Review highlights

Location

96/100
10 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Service

79/100
12 reviews

Fantastic service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Room

65/100
9 reviews

Room is all right.

“Second room was large and spotlessly clean” “Hotel room was stunning” “We loved our mini fridge”

Breakfast

53/100
6 reviews

Breakfast is average.

“The most delicious bagels and donuts” “Delicious morning coffee” “Breakfast was not included”

Good to know

  • Good accessibility by car

    “Taxis and buses are available right in front” “Next door to a very busy hospital”

  • Luxurious Hotel

    “Luxurious double sofa bed” “Sumptious hotel”

  • Free internet

    “Including internet access” “Free wi-fi and cable”

  • Nice building

    “Executive lounge fabulous” “Amazing facility”

Review highlights

Location

95/100
58 reviews

Good location, close to public transport. Nice access by car with excellent sightseeing.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

89/100
15 reviews

Awesome vibe. Luxurious Hotel.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Amenities

76/100
22 reviews

Nice building.

“Executive lounge fabulous” “The outside it is amazing” “Amazing facility”

Comfort

75/100
21 reviews

Great sized rooms, very comfortable with wonderful beds.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Service

70/100
48 reviews

Friendly, more-or-less professional service, and so-so reception.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Room

65/100
56 reviews

Rooms and bathrooms are alright. Amply-sized rooms with excellent beds and superb views.

“Second room was large and spotlessly clean” “Terrible water pressure” “We loved our mini fridge”

Breakfast

56/100
9 reviews

Breakfast is average.

“The most delicious bagels and donuts” “Paid for breakfast one” “Poor breakfast”

Value

54/100
21 reviews

Fairly good value for money. Free internet.

“Staff overcharged” “Cost benefit of this hotel is exceptional” “Rooms are not cheap but worth the money”

WiFi

34/100
13 reviews

WiFi's cheap, but poor quality.

“Poor internet service” “Poor Wi-fi service” “Poor internet connection”

Ranked top 11% by couples, with a score of 88

Good to know

  • Nice building

    “Executive lounge fabulous” “Amazing facility”

  • Friendly service

    “Staff were all superbly polite” “Restaurant staff were also very attentive”

  • Spacious rooms

    “Second room was large and spotlessly clean” “Otherwise very spacious and well fitted accommodation”

  • Rather comfortable

    “Second room was large and spotlessly clean” “AC worked great”

Review highlights

Location

97/100
15 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

90/100
5 reviews

Awesome vibe.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Comfort

75/100
7 reviews

Large, comfortable rooms.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Service

74/100
11 reviews

Friendly service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Amenities

73/100
9 reviews

Nice building.

“Executive lounge fabulous” “The outside it is amazing” “Amazing facility”

Room

67/100
16 reviews

Big, decent rooms.

“Second room was large and spotlessly clean” “Hotel room was stunning” “We loved our mini fridge”

Value

52/100
9 reviews

Fairly good value for money.

“The breakfast buffet is a bit pricey” “Staff overcharged” “Cost benefit of this hotel is exceptional”

Ranked top 43% by families, with a score of 79

Good to know

  • Great location

    “Superlative location” “Location is absolutely superb”

  • Fantastic service

    “Staff were all superbly polite” “Concierge staff were fantastic”

Review highlights

Location

98/100
11 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Service

70/100
12 reviews

Fantastic service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Room

64/100
11 reviews

Room is all right.

“Second room was large and spotlessly clean” “Terrible water pressure” “Disgusting smell”

Value

55/100
5 reviews

Fairly good value for money.

“Suites which was a bonus” “Staff overcharged” “Cost benefit of this hotel is exceptional”

Ranked top 23% by solo travelers, with a score of 87

Good to know

  • Fantastic service

    “Staff were all superbly polite” “Concierge staff were fantastic”

Review highlights

Service

73/100
5 reviews

Fantastic service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Good to know

  • Train station is close

    “Within walking distance from Waterloo Station and London Eye” “Within walking distance to Waterloo station”

  • Great view

    “Views from the 12th floor were fantastic” “View was amazing”

  • Spacious rooms

    “Second room was large and spotlessly clean” “Otherwise very spacious and well fitted accommodation”

  • Nice building

    “Executive lounge fabulous” “Amazing facility”

Review highlights

Location

97/100
37 reviews

Great location, close to the train station.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

90/100
7 reviews

Awesome vibe.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Comfort

77/100
16 reviews

Large, comfortable rooms.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Service

73/100
23 reviews

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Room

73/100
33 reviews

Large, clean rooms with wonderful views.

“Second room was large and spotlessly clean” “We loved our mini fridge” “Perfect nights sleep”

Bar

67/100
5 reviews

Standard bar.

“Excellent cocktail bar” “Bar which was excellent” “Service in bar slow”

Value

50/100
11 reviews

Poor value for money.

“Staff overcharged” “Rooms are not cheap but worth the money” “Family room was charged for”

Ranked top 7% by families, with a score of 84

Good to know

  • Great room

    “Second room was large and spotlessly clean” “We loved our mini fridge”

  • Great location

    “Superlative location” “Location is absolutely superb”

Review highlights

Location

97/100
5 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Room

67/100
6 reviews

Room is all right.

“Second room was large and spotlessly clean” “Terrible nights sleep” “Terrible water pressure”

Ranked top 51% by couples, with a score of 77

Good to know

  • Fantastic service

    “Staff were all superbly polite” “Concierge staff were fantastic”

  • Great location

    “Superlative location” “Location is absolutely superb”

Review highlights

Location

97/100
6 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Service

75/100
4 reviews

Fantastic service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Good to know

  • Spacious rooms

    “Second room was large and spotlessly clean” “Otherwise very spacious and well fitted accommodation”

  • Friendly service

    “Staff were all superbly polite” “Restaurant staff were also very attentive”

Review highlights

Location

98/100
24 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Vibe

89/100
7 reviews

Awesome vibe.

“Excellent live band” “Luxurious double sofa bed” “Lounge area was perfect”

Service

78/100
22 reviews

Friendly service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Comfort

76/100
11 reviews

Large, comfortable rooms.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Room

64/100
25 reviews

Big, decent rooms.

“Second room was large and spotlessly clean” “Hotel room was stunning” “Terrible nights sleep”

Breakfast

62/100
11 reviews

Breakfast is average.

“The most delicious bagels and donuts” “Breakfast was fabulous” “Ridiculous price for breakfast”

Value

49/100
7 reviews

Poor value for money.

“Staff overcharged” “Rooms are not cheap but worth the money” “Family room was charged for”

Ranked top 1% by families, with a score of 89

Good to know

  • Rather comfortable

    “Second room was large and spotlessly clean” “AC worked great”

  • Great location

    “Superlative location” “Location is absolutely superb”

  • Fantastic service

    “Staff were all superbly polite” “Concierge staff were fantastic”

Review highlights

Location

98/100
12 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Service

78/100
12 reviews

Fantastic service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Comfort

73/100
6 reviews

Large, comfortable rooms.

“Second room was large and spotlessly clean” “AC worked great” “Otherwise very spacious and well fitted accommodation”

Room

63/100
11 reviews

Big, decent rooms.

“Second room was large and spotlessly clean” “Terrible nights sleep” “We loved our mini fridge”

Breakfast

61/100
6 reviews

Breakfast is average.

“The most delicious bagels and donuts” “Delicious morning coffee” “Ridiculous price for breakfast”

Value

47/100
4 reviews

Poor value for money.

“Staff overcharged” “Rooms are not cheap but worth the money” “Family room was charged for”

Ranked top 21% by couples, with a score of 86

Good to know

  • Fantastic service

    “Staff were all superbly polite” “Concierge staff were fantastic”

  • Great location

    “Superlative location” “Location is absolutely superb”

Review highlights

Location

97/100
6 reviews

Great location.

“Superlative location” “Location is absolutely superb” “Location was superb”

Service

75/100
6 reviews

Fantastic service.

“Staff were all superbly polite” “Concierge staff were fantastic” “Amazing room service”

Room

67/100
7 reviews

Room is all right.

“Second room was large and spotlessly clean” “Terrible nights sleep” “Terrible water pressure”

Review Semantics by TrustYou

Customer Reviews of Park Plaza Westminster Bridge London

4.5 out of 5.Based on 9315 guest reviews, Very Good

Details / Other Expenses

Room Windows:Windows Do Open
Policies / Expenses
Total Taxes:20.00%
Total Misc Fees:$0.00 USD
(mandatory resort fees/taxes)

About Park Plaza International

  • Upscale, stylish guestrooms and suites
  • Wonderful restaurants and dining options to choose from in 48 locations worldwide
  • Full-service meeting, banquet, and conference facilities
  • Fitness Center, Bar/Lounge, and Tennis Court based on location
  • Business center with internet access
  • Dry cleaning and laundry services

The Park Plaza International highlights above are subject to change without notice.

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